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What separates high- and low-performing hospitals in 2025

Hospital finances showed signs of improvement at the end of the second quarter, though notable performance gaps remain between higher- and lower-performing facilities, according to Kaufman Hall’s latest “National Hospital Flash Report,” published Aug. 11.
The median monthly operating margin index rose to 3.7% in June, up from 1.9% in May, though the pace of improvement remains uneven and somewhat unexpected amid recent market turbulence.
Hospitals in the Northeast and Mid-Atlantic reported the largest year-over-year increases in operating margins at 38%, followed by the South and Midwest at 29%. The West and Great Plains saw declines of 13% and 27%, respectively. Smaller and mid-size hospitals generally fared better than large facilities: hospitals with 26 to 299 beds saw margin gains between 17% and 30%, while those with more than 500 beds experienced a 29% decline.
“Higher performing hospitals are nimbler on both the revenue and expense sides,” Erik Swanson, managing director and data and analytics group leader at Kaufman Hall, said in a news release. “They may be expanding their outpatient footprint, diversifying services or managing expenses like purchased services by centralizing some functions. They are also more likely to have value-based care or bundled care arrangements in place.”
In 2025, top-performing hospitals are setting themselves apart from lower-performing facilities through a combination of strategic, operational and financial factors. According to Kaufman Hall and Fitch Ratings, the key differentiators include:
1. Strong market presence in growth regions: Hospitals located in expanding markets — especially in the South, Midwest and Northeast — are benefiting from rising demand, better payer mixes and stronger revenue potential. These organizations are leveraging local demographics and economic growth to drive performance.
2. Workforce recruitment and retention. Talent remains a key differentiator. High performers are more successful in hiring and retaining clinical and nonclinical staff amid national shortages, allowing them to maintain service capacity and quality care while controlling labor costs.
3. Aggressive payer strategy: Top-tier hospitals are skilled at negotiating favorable payer contracts, often using a “mind the gap” approach to keep reimbursement rates at the upper end of the scale. These hospitals maximize market leverage to drive revenue growth.
4. Operational agility: High-performing hospitals are nimble and can adjust quickly to changing conditions. They centralize purchased services, optimize supply chains and adapt care models to improve efficiency.
5. Investment in technology and infrastructure: Successful systems are proactively investing in AI, health IT and data analytics. These investments support care delivery and administrative efficiency and prepare hospitals for value-based care and alternative payment models.
6. Outpatient expansion and service diversification: Expanding outpatient footprints and diversifying service lines allow top hospitals to meet evolving patient demand and offset pressures on inpatient care, particularly in high-cost settings.
7. Proactive real estate and capital management. Strong performers are strategically managing real estate assets to bolster balance sheets and fund growth initiatives, such as facility modernization and digital transformation.
In contrast, lower-performing hospitals, often in rural or underserved regions, struggle with:
- Limited access to capital
- Declining patient volumes or poor payer mixes
- Severe staffing shortages
- High dependency on public reimbursement
- Little room for investment in innovation or infrastructure
Fitch warns that this divergence is becoming a “trifurcation” of hospital performance, with institutions separating into top-tier, middle-tier and lower-tier segments. Without strategic shifts, the financial gap may widen in the years ahead.
Top-performing hospitals will “have a predisposition to maximize that market essentially with annual payer negotiations, in a ‘mind the gap’ mentality that keeps them at the upper end of the payment scale,” Fitch said in a recent report.
Meanwhile, most hospitals are expected to remain in a middle band: operating sustainably but with limited margin growth and persistent staffing challenges. Those at the bottom of the scale face declining volume and payer mix issues and will likely need to rely heavily on outside cash to stabilize, according to Fitch.
The latest hospital financial reports indicate that 2025 performance gains are unevenly distributed, with the gap between top and bottom performers potentially widening as financial pressures persist.
How to Get a High Paying Contract Nursing Job
Contract nursing offers the chance to do meaningful work, gain diverse experience, and earn competitive pay. Whether you’re pursuing contract nursing jobs, per diem nursing positions, or rapid response assignments, the key to maximizing your income is preparation and strategy.
If you’re ready to secure a high-paying contract nursing job, use these proven tips to set yourself apart and negotiate pay that reflects your expertise.
Your resume is your first impression. A clear, polished resume highlights your skills, certifications, and professional accomplishments, and it determines whether you’ll be invited to interview.
Include:
- Your nursing specialties (such as ICU, emergency department, or medical imaging)
- Certifications (like ACLS, BLS, or specialty credentials)
- Details about your experience in different care settings, such as inpatient care, skilled nursing facilities, or acute care staffing
It’s normal to have employment gaps but be ready to confidently explain them during interviews. A well-organized resume positions you as a serious professional ready for high-paying nursing contracts.
Keeping your credentials updated makes you a more attractive candidate and can improve your earning potential.
Make sure to:
- Renew essential licenses and certifications promptly.
- Consider adding specialty certifications that are in demand for travel nursing jobs and contract assignments.
- Stay up to date with immunizations required by hospitals and clinics. Being ready with all documentation can speed up onboarding and help you access crisis response nursing jobs or urgent needs contracts that often pay premium rates.
The more prepared you are, the easier it is for a nurse staffing agency or recruiter to match you with higher-paying positions.
Professional references can be the deciding factor in landing a top-paying assignment.
Employers and recruiters rely on references to verify your:
- Clinical skills
- Professionalism
- Reliability
Choose references who can confidently speak to your work ethic and performance. Positive recommendations can open the door to flexible nursing shifts, per diem contracts, and specialized roles that pay more.
Flexibility is often rewarded in the world of contract nursing.
Consider these options to boost your pay:
- Accepting night shifts or weekends, which usually come with higher hourly rates.
- Taking assignments in locations experiencing shortages, such as rural facilities or emergency department nursing jobs.
- Being open to rapid response contracts or crisis response assignments, which often offer premium compensation.
When you demonstrate a willingness to adapt, you make yourself more valuable to medical staffing agencies and healthcare employers.
In contract nursing, your reputation follows you from one facility to the next. A strong track record makes it easier to secure higher-paying contracts and preferred assignments.
Tips for maintaining a great reputation:
- Be punctual and dependable.
- Communicate clearly with staffing agencies and supervisors.
- Go the extra mile to provide excellent patient care.
Facilities are willing to pay more to bring on nurses with proven reputations for excellence.
Being a contract nurse offers countless benefits, from career variety to premium pay. To make the most of your opportunities:
- Invest time in preparing a strong resume.
- Keep certifications and immunizations current.
- Maintain excellent references.
- Stay flexible with shifts and assignments.
- Build and protect your professional reputation.
When you combine preparation with dedication, you can consistently secure high-paying contract nursing jobs that match your skills and goals.
If you’re looking for your next opportunity, Staff Relief, Inc. is here to help. We partner with hospitals, clinics, and healthcare facilities to connect nurses with the best assignments in Georgia and beyond.
Contact us today to explore available contracts and start earning what you deserve.
Former nurse marks reaching 102 with advice to ‘stay active’
A former nurse, dubbed “inspirational” by care home staff, has celebrated her 102nd birthday with recommendations for a long, happy life.
Diana Creasey, who moved to Woodpeckers care home in the New Forest during 2023 when she was 100, shared her latest birthday with family, friends and staff.
“Stay active, keep going, follow a good diet and make sure to have lots and lots of fresh air”
Diana Creasey
Asked for the secret of her longevity, she said: “Stay active, keep going, follow a good diet and make sure to have lots and lots of fresh air. And a glass of sherry helps!”
Her advice follows a lifelong career in nursing and healthcare, both in paid roles and, following retirement, as a care volunteer for several years at Lymington’s Oakhaven hospice.
After growing up in North Devon in the 1920s and 30s, Ms Creasey trained as a nurse and worked in plastic surgery nursing during the Second World War.
Serving at London hospitals, she cared for many army personnel coming back from the horrors of the frontline.
One memory from of Blitz was nursing in an underground basement hospital with pregnant women on one side of the ward and casualties on the other. “It was a very stressful time,” she recalled.
Woodpeckers companionship team member Sian Harris said Ms Creasey remained very active, taking daily walks around the garden with the help of staff.
“She was an inspiration when she moved to Woodpeckers aged 100,” said Sian. “And she is still inspiring the staff and residents now aged 102.
“The very fact she is this remarkable age and still as active as she is makes her truly very special,” added Ms Harris.
Woodpeckers in Brockenhurst is run by care home provider Colten Care. It operates 21 care homes in Hampshire, Dorset, Wiltshire and West Sussex.
Hiring More Nurses Generates Revenue for Hospitals
Underfunding is driving an acute shortage of trained nurses in hospitals and care facilities in the United States. It is the worst such shortage in more than four decades. One estimate from the American Hospital Association puts the deficit north of one million. Meanwhile, a recent survey by recruitment specialist AMN Healthcare suggests that 900,000 more nurses will drop out of the workforce by 2027.
American nurses are quitting in droves, thanks to low pay and burnout as understaffing increases individual workload. This is bad news for patient outcomes. Nurses are estimated to have eight times more routine contact with patients than physicians. They shoulder the bulk of all responsibility in terms of diagnostic data collection, treatment plans, and clinical reporting. As a result, understaffing is linked to a slew of serious problems, among them increased wait times for patients in care, post-operative infections, readmission rates, and patient mortality—all of which are on the rise across the U.S.
Tackling this crisis is challenging because of how nursing services are reimbursed. Most hospitals operate a payment system where services are paid for separately. Physician services are billed as separate line items, making them a revenue generator for the hospitals that employ them. But under Medicare, nursing services are charged as part of a fixed room and board fee, meaning that hospitals charge the same fee regardless of how many nurses are employed in the patient’s care. In this model, nurses end up on the other side of hospitals’ balance sheets: a labor expense rather than a source of income.
For beleaguered administrators looking to sustain quality of care while minimizing costs (and maximizing profits), hiring and retaining nursing staff has arguably become something of a zero-sum game in the U.S.
But might the balance sheet in fact be skewed in some way? Could there be potential financial losses attached to nurse understaffing that administrators should factor into their hiring and remuneration decisions?
Research by Goizueta Professors Diwas KC and Donald Lee, as well as recent Goizueta PhD graduates Hao Ding 24PhD (Auburn University) and Sokol Tushe 23PhD (Muma College of Business), would suggest there are. Their new peer-reviewed publication* finds that increasing a single nurse’s workload by just one patient creates a 17% service slowdown for all other patients under that nurse’s care. Looking at the data another way, having one additional nurse on duty during the busiest shift (typically between 7am and 7pm) speeds up emergency department work and frees up capacity to treat more patients such that hospitals could be looking at a major increase in revenue. The researchers calculate that this productivity gain could equate to a net increase of $470,000 per 10,000 patient visits—and savings to the tune of $160,000 in lost earnings for the same number of patients as wait times are reduced.
“A lot of the debate around nursing in the U.S. has focused on the loss of quality in care, which is hugely important,” says Diwas KC.
But looking at the crisis through a productivity lens means we’re also able to understand the very real economic value that nurses bring too: the revenue increases that come with capacity gains.Diwas KC, Goizueta Foundation Term Professor of Information Systems & Operations Management
“Our findings challenge the predominant thinking around nursing as a cost,” adds Lee. “What we see is that investing in nursing staff more than pays for itself in downstream financial benefits for hospitals. It is effectively a win-win-win for patients, nurses, and healthcare providers.”
To get to these findings, the researchers analyzed a high-resolution dataset on patient flow through a large U.S. teaching hospital. They looked at the real-time workloads of physicians and nurses working in the emergency department between April 2018 and March 2019, factoring in variables such as patient demographics and severity of complaint or illness. Tracking patients from admission to triage and on to treatment, the researchers were able to tease out the impact that the number of nurses and physicians on duty had on patient throughput. Using a novel machine learning technique developed at Goizueta by Lee, they were able to identify the effect of increasing or reducing the workforce. The contrast between physicians and nursing staff is stark, says Tushe.
“When you have fewer nurses on duty, capacity and patient throughput drops by an order of magnitude—far, far more than when reducing the number of doctors. Our results show that for every additional patient the nurse is responsible for, service speed falls by 17%. That compares to just 1.4% if you add one patient to the workload of an attending physician. In other words, nurses’ impact on productivity in the emergency department is more than eight times greater.”
Adding an additional nurse to the workforce, on the other hand, increases capacity appreciably. And as more patients are treated faster, hospitals can expect a concomitant uptick in revenue, says KC.
“It’s well documented that cutting down wait time equates to more patients treated and more income. Previous research shows that reducing service time by 15 minutes per 30,000 patient visits translates to $1.4 million in extra revenue for a hospital.”
In our study, we calculate that staffing one additional nurse in the 7am to 7pm emergency department shift reduces wait time by 23 minutes, so hospitals could be looking at an increase of $2.33 million per year.Diwas KC
This far eclipses the costs associated with hiring one additional nurse, says Lee.
“According to 2022 U.S. Bureau of Labor Statistics, the average nursing salary in the U.S. is $83,000. Fringe benefits account for an additional 50% of the base salary. The total cost of adding one nurse during the 7am to 7pm shift is $310,000 (for 2.5 full-time employees). When you do the math, it is clear. The net hospital gain is $2 million for the hospital in our study. Or $470,000 per 10,000 patient visits.”
These findings should provide compelling food for thought both to healthcare administrators and U.S. policymakers. For too long, the latter have fixated on the upstream costs, without exploring the downstream benefits of nursing services, say the researchers. Their study, the first to quantify the economic value of nurses in the U.S., asks “better questions,” argues Tushe; exploiting newly available data and analytics to reveal incontrovertible financial benefits that attach to hiring—and compensating—more nurses in American hospitals.
We know that a lot of nurses are leaving the profession not just because of cuts and burnout, but also because of lower pay. We would say to administrators struggling to hire talented nurses to review current wage offers, because our analysis suggests that the economic surplus from hiring more nurses could be readily applied to retention pay rises also.Sokol Tushe 23PhD, Muma College of Business
For state-level decision makers, Lee has additional words of advice.
“In 2004, California mandated minimum nurse-to-patient ratios in hospitals. Since then, six more states have added some form of minimum ratio requirement. The evidence is that this has been beneficial to patient outcomes and nurse job satisfaction. Our research now adds an economic dimension to the list of benefits as well. Ipso facto, policymakers ought to consider wider adoption of minimum nurse-to-patient ratios.”
However, decision makers go about tackling the shortage of nurses in the U.S., they should go about it fast and soon, says KC.
“This is a healthcare crisis that is only set to become more acute in the near future. As our demographics shift and our population starts again out, demand for quality will increase. So too must the supply of care capacity. But what we are seeing is the nursing staffing situation in the U.S. moving in the opposite direction. All of this is manifesting in the emergency department. That’s where wait times are getting longer, mistakes are being made, and overworked nurses are quitting. It is creating a vicious cycle that needs to be broken.”
Goizueta faculty apply their expertise and knowledge to solving problems that society—and the world—face. Learn more about faculty research at Goizueta.
*Ding, Tushe, Kc, Lee: “Frontiers in Operations: Valuing nursing productivity in emergency departments.” Manufacturing & Service Operations Management 26:4:1323-1337 (2024)
Georgia could see the largest shortage of RNs by 2036
Staffing is one of the biggest issues facing ASCs. A 2023 survey from ORManager found that in the last 12 months, 56% of ASCs reported an increase in volume. Despite this success, 68% of facilities also reported having a more difficult time recruiting experienced operating room nurses.
“I think the biggest threat towards ASCs in 2023 is staffing, especially qualified, experienced staffing in all areas of an ASC, including business office, pre-op, OR (both nursing and surgical technicians), post-anesthesia care unit and recovery nurses. In addition, sterile processing technicians,” Michael Powers, administrator of Knoxville, Tenn.-based Children’s West Surgery Center, told Becker’s. “Each of these areas require a certain set of skills that are acquired and honed over time. There is increased competition, and in fact it is hard to compete with large health systems/hospitals. I am also finding that ASCs are competing in the same region against one another for the available staffing pool.”
The HRSA report highlights nurse workforce projections from 2021 to 2036 generated using the agency’s health workforce simulation.
Here are the five states with the largest projected shortages of registered nurses by 2036, per the report:
1. Georgia: 29% projected shortage
Projected vacancies: 34,800
2. California: 26% projected shortage
Projected vacancies: 106,310
3. Washington: 26% projected shortage
Projected vacancies: 22,700
4. New Jersey: 25% projected shortage
Projected vacancies: 24,450
5. North Carolina: 23% projected shortage
Projected vacancies: 31,350
https://www.beckersasc.com/leadership/5-states-facing-the-biggest-nurse-shortages-by-2036
Breaking News
Beyond the Budget Cuts: How Community Hospitals Can Stop Referring Revenue Away
Community hospitals are at a crossroads. Shrinking margins, policy shifts like recent legislation, and mounting Medicaid constraints are stretching organizations thin. Yet one thing hasn’t changed: the communities these hospitals serve still need access to high-quality, local care.
Read more about the ways your organization could leverage tools, resources, and digital solutions from the Mayo Clinic Care Network to improve your bottom line.
Small hospitals are asked to do more with less. Less funding. Fewer staff. More complexity. In today’s environment, operational excellence and high-quality care are essential for survival.
The Mayo Clinic Care Network helps local hospitals:
- Retain high-value patients who might otherwise seek care elsewhere
- Access innovation and expertise without expensive investments
- Strengthen workforce engagement and retention
And the best part? These benefits are delivered in a way that respects your hospital’s identity and autonomy.
Members across the Mayo Clinic Care Network are seeing results: better patient retention, stronger clinical capabilities, and improved financial performance. Take Hancock Health, for instance, where a collaboration with the Mayo Clinic Care Network meant a significant return on investment.
Before joining, Hancock often lost patients after referring them out for second opinions. But with access to eConsults and eBoards, they began retaining 80 high-value oncology patients annually, generating $800,000 in revenue. Add brand visibility and direct Mayo Clinic referrals, and the annual impact reached $1.1 million.
“We wanted to find a way to keep patients here,” said Steven Long, CEO of Hancock Health. “Now, they see our name next to Mayo Clinic’s and they stay.”
When patients see their local doctor collaborating with Mayo Clinic specialists, it reinforces trust in their care. That confidence fuels word-of-mouth referrals and draws new patients who previously may have gone elsewhere. Providers also feel empowered knowing they can access peer expertise while maintaining autonomy.
Through the Mayo Clinic Care Network, members have access to:
- eConsults: Providers consult with a Mayo Clinic specialist and receive a fully documented, asynchronous second opinion at no extra cost to patients.
- AskMayoExpert: For non-urgent cases, providers access Mayo Clinic’s standardized practices on hundreds of medical conditions to determine the need for tests or referrals.
- Inpatient telephone consultations: Providers speak directly with a Mayo Clinic specialist over the phone to get on-demand guidance for hospitalized patients in need, or for urgent and semi-urgent intervention.
- Health Care Consulting: Providers access Mayo Clinic’s practical experience and subject matter expertise through projects and information exchanges.
With this collaboration, it’s possible to build out service-line expertise, boost revenue, and make a real impact on the health of your local community. In this video, Wellstar Health System physicians share just that—their success in launching a left ventricular assist device (LVAD) program with Care Network support. It’s a program that not only brings advanced heart care closer to home but also demonstrates the power of shared expertise.
Local hospitals need a direct, cost-effective way to improve their bottom line when every dollar counts. Mayo Clinic Platform offers a suite of qualified solutions that drive real financial results. Members can:
- Decrease uncompensated care: Utilize artificial intelligence to identify patients who may qualify for additional benefits with an end-to-end benefits navigation solution.
- Improve coding accuracy: Create a full picture of patient care using a data analytics platform designed to close the clinical insights gaps.
- Reduce financial burden: A non-disruptive, analytics-driven solution to recover more revenue and preserve patient dignity.
These tools help unlock missed revenue, reduce denials, and support financial resilience, especially for hospitals serving vulnerable populations.
Every hospital leader is asking tough questions right now. But maybe the most important one is this: can we afford not to use every advantage available to us?
The Mayo Clinic Care Network delivers the tools, trust, and transformation that small hospitals need without sacrificing independence or identity. At a time when the stakes couldn’t be higher, the Mayo Clinic Care Network offers a path forward.
Interested in learning more? Reach out to our team .
*Healthleaders Author Bio: Keyoka Kinzy is a senior copywriter at Mayo Clinic Platform, where she helps translate cutting-edge innovation into compelling stories that advance healthcare and inspire a healthier future. Learn more at www.mayoclinicplatform.org.
*Healthleaders Newsletter (CEO) Synopsis: Community hospitals face shrinking margins and rising demands. Discover how the Mayo Clinic Care Network helps organizations stay independent, strengthen care, and improve financial performance through expert collaboration, digital tools, and cost-effective innovation.
Becker’s Synopsis: Your patients want care close to home. See how local hospitals are keeping them local and delivering the best care through the Mayo Clinic Care Network.
The post Beyond the Budget Cuts: How Community Hospitals Can Stop Referring Revenue Away appeared first on Becker’s Hospital Review | Healthcare News & Analysis.
States most, least prepared for aging population: Seniorly
Hawaii is the most prepared state to address the healthcare needs of the U.S.’s aging population, while Oregon is the least, according to an analysis by Seniorly.
Seniorly examined each state across three dimensions — population trends, financial readiness and healthcare capacity — to devise the ranking.
Here are the states ranked from most to least prepared for the impending aging population increase:
Note: This list includes a tie.
1. Hawaii
2. Florida
3. Utah
4. District of Columbia
5. Delaware
6. Massachusetts
7. Alabama
8. New Hampshire
9. Alaska
10. New Jersey
11. Mississippi
12. Vermont
13. Connecticut
14. Arkansas
15. Arizona
16. North Dakota
17. Ohio
18. Nebraska
19. Virginia
20. Minnesota
21. Indiana
22. Kansas
23. Texas
24. Tennessee
25. South Carolina
26. California
27. Pennsylvania
28. Wyoming
29. Maryland
30. Idaho
31. Nevada
32. Iowa
33 (tie). Michigan
33 (tie). Montana
35. West Virginia
36. Georgia
37. North Carolina
38. Wisconsin
39. New York
40. Louisiana
41. Oklahoma
42. Kentucky
43. Maine
44. New Mexico
45. Illinois
46. Washington
47. Colorado
48. Rhode Island
49. South Dakota
50. Missouri
51. Oregon
The post States most, least prepared for aging population: Seniorly appeared first on Becker’s Hospital Review | Healthcare News & Analysis.
Maternal mortality rates, by state
In Louisiana, the risk of dying from pregnancy-related causes is more than four times higher than in California, according to a new report from the Commonwealth Fund.
In 2023, Louisiana had one of the highest maternal mortality rates in the U.S., at 41.9 deaths per 100,000 live births. In California, the rate was 9.5 per 100,000 live births.
The figures are based on final 2023 data from the CDC. For states with fewer than 10 maternal deaths in 2023, the Commonwealth Fund combined 2022 and 2023 data to meet CDC standards for data suppression and ensure comparability. Rates were calculated by dividing the number of maternal deaths by the number of live births and multiplying by 100,000, in accordance with World Health Organization definitions.
Thirteen states and territories — including Alaska, Delaware and Rhode Island — were excluded from the report due to insufficient death counts, which remained below CDC’s threshold even after combining years.
The report also benchmarks U.S. state-level maternal and child mortality rates against those in 200 countries. California’s maternal death rate is comparable to Canada’s 9.4 and Kazakhstan’s 10.0, while Louisiana falls between Mexico’s 41.7 and the Seychelles’ 42.0.
“Historically, states that invest more in health coverage, reproductive care and social protections tend to have better health outcomes, in some cases on par with high-income countries, while states that invest less and pass more restrictive policies have outcomes similar to low- and middle-income or politically unstable countries,” the authors wrote.
Here are states ranked by mortality rate, from lowest to highest, according to the report:
California: 9.5 deaths per 100,000 live births
Washington: 9.7
Massachusetts: 14.0
Michigan: 14.1
Oregon: 14.1
Pennsylvania: 15.0
Nevada: 15.4
Connecticut 15.7
New Jersey: 15.8
Colorado: 16.1
New York: 17.7
Minnesota: 17.8
Iowa: 17.9
Maryland: 17.9
Florida: 18.1
Ohio: 18.1
Virginia: 18.3
Illinois: 18.4
Wisconsin: 18.4
Alabama: 19.0
Georgia: 19.2
Kansas: 20.4
Nebraska: 20.6
South Carolina: 20.8
Idaho: 22.3
Oklahoma: 22.9
Mississippi: 23.1
Missouri: 23.8
Texas: 24.2
Arizona: 24.3
Kentucky: 25
Indiana: 26.6
North Carolina: 26.6
Arkansas: 31.2
Tennessee: 31.3
Louisiana: 41.9
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Health systems prioritize primary care, plan AI expansion
U.S. health systems are making primary care a strategic priority, with most planning to expand their footprint and adopt AI tools to improve operations, according to new research from Bain & Company.
The survey, conducted in June, includes responses from 60 health system executives—most from academic medical centers and hospitals with more than $1 billion in revenue—and was complemented by a separate consumer survey of 500 U.S. respondents conducted in September.
Here are seven key findings from the report:
- Seventy-seven percent of executives said they plan to add more owned practices and employ additional primary care providers over the next five to seven years.
- While primary care has long served as a referral engine, health systems increasingly see it as central to patient experience, clinical quality and cost management, according to Bain. The survey found that improving medical cost management and fulfilling community commitments are now key drivers for expanding primary care, while generating specialist referrals has become a lower priority.
- Most executives said their organizations still rely on fee-for-service reimbursement, though many expect to transition toward population-focused clinics with value-based payment models in the coming years.
- Workforce shortages remain the top concern for health system leaders, ranking ahead of financial sustainability, patient experience and technology, the survey found. Physician recruitment and retention were cited as the most urgent near-term priorities.
- AI adoption is expected to reshape primary care operations. Executives anticipate the use of e-prescribing tools will grow from 27% to 55% in the next three years, while appointment scheduling technology is projected to rise from 33% to 63%, and telehealth platforms from 38% to 63%.
- Patients’ comfort with AI tools is also increasing, though skepticism remains. The share of patients comfortable with AI listening and taking notes rose from 21% in 2024 to 60% in 2025, and more than half said they are comfortable with AI analyzing medical results. Yet only about a third said they would trust AI to make a diagnosis, and fewer—28%—would accept an AI doctor.
- Despite the momentum around digital tools, in-person visits remain the clear preference. Traditional settings had net preference scores of 49% for sick visits and 63% for chronic condition visits, while AI chatbots and retail or pharmacy-based visits ranked lowest.
The post Health systems prioritize primary care, plan AI expansion appeared first on Becker’s Hospital Review | Healthcare News & Analysis.
‘Immediate and profound’: How hospital closures affect rural communities
As hospitals across the U.S. continue to grapple with financial challenges, cuts and even closures, the toll on rural communities has also increased. In 2025 alone, Becker’s has reported on 21 hospital closures. The effects of these closures can move beyond healthcare, hurting local economies and eroding the sense of community stability.
Becker’s connected with Marquita Lyons-Smith, DNP, APRN, CPNP-PC, Director of the RN-BSN Program at North Carolina Central University in Durham, to discuss the factors driving these closures, consequences for patients and providers and most promising solutions for preserving care access for vulnerable communities.
Editor’s note: Responses have been lightly edited for clarity and length.
Question: Becker’s has reported on 22 hospital closures so far this year. What do you feel are some of the factors leading to heightened facility closures?
Dr. Marquita Lyons-Smith: It seems several overlapping factors are driving this troubling trend.
First, financial fragility is a major issue; many rural hospitals reportedly operate on extremely thin margins or at a loss, largely because they must maintain 24/7 emergency capacity while serving small populations. Although inpatient census may drop, fixed costs remain, and the margins collapse even further.
Second, reimbursement challenges continue to erode sustainability. Delayed Medicaid & Medicare payments, and low private-insurer reimbursement rates all cripple rural budgets. Hospitals in states that did not expand Medicaid remain especially vulnerable because of high uncompensated care rendered to community members.
Third, several healthcare colleagues endorse the reports of workforce shortages, especially in nursing and obstetrics. Therefore, hospitals have been forced to reduce or eliminate entire service lines, such as labor and delivery, before closing altogether.
Lastly, it does not seem feasible that small facilities have the negotiating power to compete with healthcare giants.
Q: When a rural hospital closes, what are the biggest consequences for the community’s access to care?
MLS: The effects are immediate and profound. The most visible impact is increased travel time. When a rural hospital closes, patients may have to travel 20 to 40 more miles for emergency or maternity care. For stroke, trauma or childbirth, that delay can be life-threatening.
The second consequence is continuity in care. When hesitant healthcare consumers lose convenient access to obstetrics, behavioral health, and other essential care, it can be deprioritized quickly. Acute issues become chronic, and preventive care becomes illness management. We are already seeing “maternity care deserts” expand over a significant percentage of the U.S., leading to reduced mammograms and reduced opportunity to detect breast cancer early or at all.
Economically, the hospital is often a community’s largest employer. Closure can mean hundreds of job losses affecting local businesses. Research also shows per-capita income tends to decline, and unemployment rises after a hospital closure. Finally, there’s a psychological and cultural toll. A rural hospital is more than a health facility, offering a sense of community and security. Losing it can feel like losing the town’s identity.
Q: What solutions, such as telehealth, mobile clinics, or workforce training, show the most promise in addressing these gaps?
MLS: We are seeing encouraging results from several vendor-agnostic, scalable solutions:
- Telehealth and virtual specialty support are critical for connecting rural providers with specialists. They allow patients to receive consults locally, reduce travel, and extend the reach of scarce clinicians. This works best when broadband infrastructure and reimbursement policies align. Also, vulnerable communities need assistance learning to use these resources effectively. Community involvement can help to fill the digital gap experienced by some elderly healthcare consumers.
- Mobile clinics have proven effective for preventive care, screenings, and chronic-disease follow-up. They literally bring care to where people are, an essential strategy in geographically dispersed counties. The collaboration between NCCU and Duke University School of Nursing is an example of using mobile clinics to meet community needs in rural populations.
- Workforce development and retention programs, such as rural residency tracks, “grow-your-own” pipelines, and loan-repayment incentives through HRSA, if they still exist, help build a more stable workforce. Retaining clinicians who are embedded in the community can be just as important as recruiting new ones.
Alternative facility models, such as the Rural Emergency Hospital designation, are emerging as viable options. These facilities can maintain 24-hour emergency services and observation care without the high overhead of inpatient units, supported by enhanced Medicare payments, when larger hospitals are not receiving these designations seemingly undeservingly.
Q: What policy changes or reforms would most help stabilize healthcare access in rural areas?
MLS: A multi-level policy response (federal, state and local):
- Reimbursement reform: Stabilize Medicare and Medicaid rates for rural providers and explore budget models that give hospitals predictable funding tied to community health outcomes rather than volume alone. It is important to have in-house data review experts to choose a mechanism that can consistently retrieve measurable outcome information.
- Provide capital assistance and technical guidance so hospitals can convert to this new model rather than close outright.
- Workforce incentives: Expand loan-forgiveness, training programs, and retention grants targeted to high-need disciplines such as obstetrics, behavioral health, and emergency medicine.
- Infrastructure investment: Rural health access depends on broadband, EMS, and transportation. Support these recommendations as public-health essentials, not luxuries.
- Equity-focused oversight: Data show that closures disproportionately impact communities with higher proportions of Black residents and lower socioeconomic status. Federal and state programs should prioritize funding where the risk is greatest.
Ultimately, rural healthcare sustainability will depend on balancing innovation with equity and supporting local solutions that preserve access while adapting to modern realities.
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Georgia greenlights $1.1B Wellstar hospital
The Georgia Department of Community Health has approved Wellstar Health System’s application to build a $1.1 billion hospital, the Marietta, Ga.-based health system confirmed to Becker’s Oct. 21.
The 230-bed Wellstar Kennestone Regional Medical Center at Acworth (Ga.) is expected to open in 2031.
Wellstar filed a certificate-of-need application in June for the eight-story, 675,000-square-foot facility, which will include 70 emergency department bays and eight operating rooms.
“Several competing health systems filed objections to Wellstar’s application related to this project,” a system spokesperson said in a statement shared with Becker’s. “However, none of those health systems have the commitment and existing operational abilities to meet the current and future medical needs of residents in Cobb, Paulding, Cherokee and Bartow counties and the future need for improved access to hospital services for the Acworth community.”
In its approval letter, the department said it expects the new hospital “will have a positive relationship to the existing healthcare delivery system in the service area,” according to Wellstar.
The project is expected to create more than 1,500 healthcare and related roles.
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10 safest cities in the US
Warwick, R.I., is the safest city in the U.S., according to a new analysis published by WalletHub.
The personal finance company released its 2025 “Safest Cities in America” ranking on Oct. 20. The ranking compares 182 cities across three dimensions: home and community safety; natural-disaster risk; and financial safety.
WalletHub subdivided its dimensions across 41 metrics, ranging from presence of terrorist attacks to share of seriously underwater mortgages.
Each metric was graded on a 100-point scale, with 100 representing the highest safety level. WalletHub then calculated a weighted average across all metrics for each state to determine its overall score and ranking.
WalletHub found that Warwick, R.I., has the third-lowest number of aggravated assaults per capita and the 32nd-lowest number of murders out of the cities in the analysis. Warwick also has the seventh-lowest number of thefts per capita. More information on the study’s methodology and the complete listing from WalletHub is available here.
The 10 safest cities, per the analysis:
1. Warwick, R.I.
2. Overland Park, Kan.
3. Burlington, Vt.
4. Juneau, Alaska
5. Yonkers, N.Y.
6. Casper, Wyo.
7. South Burlington, Vt.
8. Columbia, Md.
9. Lewiston, Maine
10. Salem, Ore.
The 10 cities at the bottom of WalletHub’s ranking:
1. New Orleans
2. Memphis, Tenn.
3. Baton Rouge, La.
4. Detroit
5. Baltimore
6. Fort Lauderdale, Fla.
7. Houston
8. San Bernardino, Calif.
9. Philadelphia
10. Cleveland
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40% of US workers have ‘quality’ jobs: Study
Two in 5 U.S. employees work in a “quality” job — one that allows employees to meet basic financial needs, feel safe and respected, expand their skills, have a voice in decisions affecting them and maintain some control over their work, according to the American Job Quality Study.
The study, led by Gallup, Jobs for the Future, the Families & Workers Fund and the W.E. Upjohn Institute, is touted as the first nationally representative survey to measure workers’ experience and assess U.S. job quality. It surveyed 18,429 U.S. adults between Jan. 13 and Feb. 25. Respondents were ages 18-75 and had worked for pay in the seven days prior to taking the survey.
Here are five things to know:
1. The youngest employees surveyed — ages 18-24 — are the least likely to have quality jobs, with only 29% reporting that they do. Men are more likely than women to have quality jobs, at 45% versus 34%.
2. Nearly 30% of employees said they are struggling financially: “just getting by” or finding it difficult to do so. This aligns with employees in the health and medical field, where 22% saying they are “just getting by” and 8% reported finding it difficult.
3. Many U.S. employees said they strongly or somewhat agree they are treated with respect at work, at 46% and 37%, respectively. These figures are comparable to responses from health and medical workers, at 45% and 39%, respectively.
4. Fifty-four percent of workers across industries said they often or sometimes work longer than scheduled, compared to 53% of those in health and medical roles.
5. Quality jobs are tied to better job and life satisfaction. More than half of those with quality jobs said they are “highly satisfied” at work, compared to 23% of those without quality jobs. Those in quality jobs said they are also more likely to feel happy regularly (47%) and report excellent or good health (49%), compared to 26% and 33%, respectively, among those without quality jobs.
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FDA approves 1-minute HIV self-test
The FDA has approved bioLytical Laboratories’ Insti HIV self test. The company touts it as the fastest home-use HIV test available in the U.S., with results in 60 seconds or less.
BioLytical said the test provides a private, portable and highly accurate option for individuals to determine their HIV status without needing appointments or lab visits, according to an Oct. 14 news release.
The single-use test requires one drop of blood and is designed to reduce barriers to HIV screening, particularly for individuals who face stigma, cost or geographic obstacles in accessing care.
BioLytical said the new test supports national goals to reduce HIV infections by 90% by 2030.
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56 hospitals with the lowest readmission rates by state
Boston-based New England Baptist Hospital has the lowest unplanned readmission rate in the nation, according to CMS.
CMS’ Unplanned Hospital Visits data is based on provider data for hospital return days, including unplanned readmission and unplanned hospital visit measures after outpatient procedures from July 2023 to June 2024. CMS updated the data Aug. 6.
The national hospitalwide readmission rate was 15. A total of 2,125 hospitals have readmission rates under the national average.
Here are the hospitals with the lowest readmission rates in every state:
Note: This list includes ties in some states.
Alabama
Marshall Medical Centers (Boaz): 13.3
Alaska
Providence Alaska Medical Center (Anchorage): 13.7
Arizona
Phoenix VA Medical Center: 12.9
Arkansas
Washington Regional Medical Center (Fayetteville): 13.3
California
Providence St. Joseph Hospital (Eureka): 12.5
Colorado
Poudre Valley Hospital (Fort Collins): 12.8
Connecticut
Griffin Hospital (Derby): 13.6
Delaware
Christiana Hospital (Newark): 14.5
Florida
Cleveland Clinic Indian River Hospital (Vero Beach): 13.5
Georgia
Turning Point Hospital (Moultrie): 13.3
Hawaii
Straub Clinic and Hospital (Honolulu): 13.8
Idaho
St. Luke’s Regional Medical Center (Boise): 12.4
Illinois
Proctor Hospital (Peoria): 13.3
Indiana
OrthoIndy Hospital (Indianapolis): 13.0
Iowa
MercyOne Newton Medical Center (Newton): 13.4
Southeast Iowa Regional Medical Center (West Burlington): 13.4
Kansas
Kansas City Orthopaedic Institute (Leawood): 12.9
Kansas Spine and Specialty Hospital (Wichita): 12.9
Kentucky
Spring View Hospital (Lebanon): 14.0
Louisiana
Avala (Covington): 14.0
Maine
Northern Light Eastern Maine Medical Center (Bangor): 13.4
Maryland
University of Maryland Shore Medical Center at Easton: 12.6
Massachusetts
New England Baptist Hospital (Boston): 11.7
Michigan
Trinity Health Muskegon Hospital: 12.9
Minnesota
M Health Fairview Southdale Hospital (Edina): 13.1
Mayo Clinic Health System-Mankato: 13.1
Mississippi
VA Gulf Coast Healthcare System (Biloxi): 13.5
Missouri
Mosaic Medical Center-Maryville: 13.6
Boone Hospital Center (Columbia): 13.6
Montana
Intermountain Health St. Vincent Regional Hospital (Billings): 13.3
Nebraska
CHI Health Nebraska Heart (Lincoln): 13.3
Nevada
Northern Nevada Medical Center (Sparks): 13.9
New Hampshire
Exeter Hospital: 14.0
New Jersey
Chilton Medical Center (Pompton Plains): 13.5
New Mexico
Christus St. Vincent Regional Medical Center (Santa Fe): 13.7
New York
Hospital for Special Surgery (New York City): 11.9
North Carolina
W.G. (Bill) Hefner Salisbury VA Medical Center: 12.8
North Dakota
CHI St. Alexius Health Dickinson: 13.6
Ohio
Selby General Hospital (Marietta): 13.4
Oklahoma
Hillcrest Hospital South (Tulsa): 13.0
Oregon
Sacred Heart Medical Center-RiverBend (Springfield): 12.8
Pennsylvania
WellSpan Ephrata Community Hospital: 13.5
Rhode Island
Westerly Hospital: 13.9
South Carolina
Columbia SC VA Medical Center: 12.8
South Dakota
Black Hills Surgical Hospital (Rapid City): 12.6
Tennessee
Vanderbilt Bedford Hospital (Shelbyville): 13.6
Texas
Baylor Scott & White Texas Spine & Joint Hospital (Tyler): 13.4
Utah
Intermountain Medical Center (Murray): 13.1
Vermont
Northwestern Medical Center (St. Albans): 14.0
Virginia
Inova Alexandria Hospital: 13.1
Sentara Williamsburg Regional Medical Center: 13.1
Sentara Martha Jefferson Hospital (Charlottesville): 13.1
Washington
Providence Holy Family Hospital (Spokane): 12.7
West Virginia
Martinsburg VA Medical Center: 13.7
Wisconsin
ThedaCare Regional Medical Center-Appleton: 13.1
Wyoming
Sheridan Memorial Hospital: 13.9
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Where hospital cyber defenses fall short
Cyberattacks on hospitals are becoming more frequent, more sophisticated and more disruptive. They can paralyze EHRs, delay surgeries and force ambulances to divert. Yet many of the most persistent vulnerabilities aren’t buried deep in code — they sit at the messy intersection of technology and clinical practice.
Chief medical information officers say that blind spots in governance, aging infrastructure and everyday clinical workarounds leave hospitals exposed, and they argue that clinical leaders need to take a more active role in addressing them.
“Healthcare’s major cybersecurity vulnerabilities include unprotected legacy medical devices, shadow IT from tools adopted by clinicians, weak identity management and risks from third-party vendors — all of which directly jeopardize patient safety,” said Usman Akhtar, MD, CMIO of Virginia Hospital Center. These issues, he said, persist because they straddle IT and clinical operations, creating gaps in accountability and underinvestment.
“Clinical leaders need to prioritize cybersecurity as a matter of patient safety and care continuity,” he added.
Among the most difficult challenges to control are the apps and digital tools that quietly make their way into clinical workflows. Elie Razzouk, MD, CMIO for AdventHealth’s Central Florida Division, said he understands why it happens: clinicians are problem solvers and when “official” technology lags behind patient needs, the clinicians find ways to fill the gap. But every unvetted app and unsecured data connection, he said, “creates unseen vulnerabilities, slowly eroding the trust that underpins patient safety. The real risk isn’t malicious intent — it’s the quiet acceleration of convenience outpacing governance.”
Others pointed to third-party vendors and outdated systems as major sources of risk. John (Clay) Callison, MD, CMIO at Knoxville, Tenn.-based University Family Physicians, said clinicians often underestimate how much exposure can come from external partners that handle sensitive data, or from older critical systems that are difficult to patch.
“IT leaders are usually very savvy when it comes to these security issues, but clinical leaders — and all clinicians in general — need education and reminders,” he said.
At Norfolk, Va.-based Sentara Health, Joshua Evans, MD, CMIO, and Chief Information Security Officer Zishan Siddiqui said third-party vendor risk, human error and inadequate technical defenses remain the primary blind spots. They urged clinical leaders to champion staff training, advocate for system upgrades and take part in incident response planning, including tabletop exercises that simulate cyberattacks. Such involvement, they said, is critical to building a culture of security that protects both infrastructure and patient safety.
Together, these leaders paint a picture of cybersecurity not as a technical silo, but as a shared responsibility — one that requires clinical voices at the table. The blind spots may be familiar, but their consequences are growing harder to ignore.
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Turbulent virus season ahead for hospitals
Although the CDC projects a moderate influenza season this winter, U.S. hospitals face a plethora of changes, including federal vaccine policy shifts, hospital-at-home disruptions and a growing measles outbreak.
The 2024-25 flu season was among the most severe since 2010, with approximately 47 million illnesses, 21 million healthcare visits, 610,000 hospitalizations and 28,000 flu-related deaths. The CDC estimates the 2025-26 season will result in similar hospitalization figures but for the overall severity to decline. This is because the CDC has never seen two consecutive high-severity flu seasons, so the agency predicts a moderate season for all age groups.
Shifting vaccine guidances
Still, the CDC recently broke with its past guidance when it recommended shared clinical-decision making this season — rather than a blanket recommendation for COVID-19 vaccination. Virginia officials have placed limits on COVID-19 vaccine eligibility, and Florida’s health department is considering lifting school-based mandates for some shots.
About a dozen other states have enacted their own vaccine guidelines.
Across the nation, “what patients do with vaccines is going to matter,” Michael VanRooyen, MD, chair of emergency medicine at Mass General Brigham in Boston, told Becker’s.
“We might see a different season coming up because of the approach to vaccines,” Dr. VanRooyen said. “If people are not getting their flu vaccines or COVID vaccines, the respiratory season is going to be ugly and that [will be] really tough on the healthcare system.”
In Indiana, physicians are expecting a stronger-than-usual flu season after noting the same trend in the Southern Hemisphere, according to an Oct. 15 report from IndyStar.
Hospital-at-home and telehealth
As the federal government shutdown crawls into its third week, hospital-at-home programs, telehealth services and other care delivery flexibilities are on pause.
In late September, health systems scrambled to discharge or transfer their hospital-at-home patients as CMS reimbursement for these programs lapsed with the shutdown. And although Medicare telehealth flexibilities also shuttered, some hospitals continue to provide this service with hopes of retroactive reimbursement.
“That’s a significant risk for these organizations,” said Kyle Zebley, senior vice president of public policy at the American Telemedicine Association and executive director of the ATA’s advocacy arm.
More than 330 hospitals operate hospital-at-home programs, which cover thousands of patients, according to an Oct. 14 report from Politico.
Measles
As of Oct. 7, 42 states have confirmed 1,563 measles cases as an outbreak worsens across the nation. This is the highest number of annual cases since the U.S. declared measles was eliminated in 2000.
At the same time, childhood vaccine rates have been steadily dropping. During the 2024-25 school year, measles, mumps and rubella vaccine coverage fell to 92.5% among kindergartners. Exemptions rose to 3.6%, up from 3.3% the previous year.
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Top 10 health IT investment priorities
Revenue cycle management tops the list of healthcare providers’ top IT investment strategies, Bain & Co. and KLAS Research reported.
Here are the percentages of 228 healthcare providers who listed each of these areas as a top-three investment priority, according to an Oct. 9 article from the management consultant and the health IT researcher:
1. RCM: 43%
2. Clinical workflow optimization: 34%
3. EHRs: 32%
4. IT infrastructure and services, including cybersecurity: 30%
5. Data platforms and interoperability: 27%
6. Clinical tools and department solutions: 25%
7. Patient access: 21%
8. Patient engagement: 19%
9 (tie). Enterprise resource planning and human capital management: 17%
9 (tie). Telehealth and virtual care: 17%
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‘Defining moment’ for nursing: Joint Commission recognizes staffing as quality component
Starting in 2026, The Joint Commission will formally recognize nurse staffing as a national performance goal, meaning hospitals seeking accreditation must meet certain standards related to staffing and oversight.
Under the new element of performance, known as Goal 12, healthcare organizations must have a nurse executive responsible for overseeing staffing policies and procedures. The goal stipulates that hospitals have a registered nurse on duty to either directly provide care or supervise nursing services provided by other staff 24/7. This marks the first time the organization has included nurse staffing as a core component of quality.
“There must be an adequate number of licensed registered nurses, licensed practical nurses and other staff to provide nursing care to all patients, as needed,” the rule states.
The American Nurses Association celebrated the move, calling it a “defining moment” for the profession. The change also could influence how payers and policymakers approach reimbursement tied to care quality.
“The inclusion of nurse staffing as a national performance goal validates what hospitals have always known, that adequate staffing is essential to prevent patient harm, improve patient outcomes and create a safer environment,” Jennifer Mensik Kennedy, PhD, RN, president of the ANA, said in a statement. “While this marks a tremendous step forward, we will continue to advocate for all accrediting bodies to adopt similar standards so that every hospital upholds safe staffing as a top priority.”
The new standard will take effect Jan. 1.
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Healthcare cybersecurity so far in 2025: 5 notes
While the total of breached patient records so far in 2025 pales in comparison to the previous two years, the “number is still far too high and should not be tolerated as the norm,” American Hospital Association leaders wrote.
Here are five healthcare cybersecurity-related figures from the Oct. 7 article by John Riggi, national advisor for cybersecurity and risk, and Scott Gee, deputy national advisor for cybersecurity and risk:
1. As of Oct. 3, 364 hacking incidents involving 33 million individuals have been reported to HHS’ Office of Civil Rights, compared to 259 million in 2024 — including 192.7 million from the Change Healthcare ransomware attack — and 138 million in 2023.
2. Over 80% of health records were stolen from third-party vendors, software services, business associates and nonhospital providers and health plans like CMS.
3. More than 90% of records were taken from outside the EHR.
4. All of the hacked data was not encrypted, with stolen credentials giving access to encrypted data or unencrypted records being stored outside the EHR.
5. Many of the reported hacks in 2024 and 2025 were ransomware attacks coupled with data theft, aka double-layered extortion.
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Denials are the new normal: How hospitals can stop playing defense
Payer denials are increasing in frequency and complexity, costing healthcare organizations billions.
During a recent session at Becker’s Health IT + Digital Health + RCM Meeting in Chicago leaders from CorroHealth explored how GenAI, data analytics and a strategic mindset can help providers fight back more effectively.
Jerilyn Morrissey, MD, CMO of CorroHealth, and Annabelle Seippel, senior vice president of denial management at the company, discussed how payer behavior is shifting, why traditional approaches are no longer effective and what providers can do to regain control over reimbursement.
Here are four key takeaways from the discussion.
1. Denials are increasing
Denials are no longer just coding issues. Seippel noted that in the post-COVID era, payers have intensified their use of denials as a cost-containment strategy. Diagnosis-related group (DRG) downgrades have evolved from coding disputes into clinical validation challenges.
She highlighted that DRG downgrades increased by 57% between 2022 and 2023, adding that denials related to 30-day readmissions and authorization lapses are also surging. Crucially, many of these denials occur even when clinical documentation is strong.
“We see so many denials that are inappropriate where I would say there’s nothing the hospital could have done differently,” said Ms. Seippel. “Even when you do get that denial overturned, a successful appeal can take 30 to 90 days. Payers are constantly evolving and coming up with new tactics to deny and to keep you on your toes.”
2. No guarantee for fewer denials
Some hospitals are changing internal protocols to match payer standards in an effort to reduce denials. But this often backfires. Dr. Morrissey shared the story of a large health system that considered moving from Sepsis-2 to Sepsis-3 criteria. Upon review, nearly all of the system’s downgraded sepsis cases already met both definitions. The issue wasn’t the criteria, it was payer inconsistency.
Seippel offered another example where a hospital implemented Sepsis-3 in early 2024 to align with payer expectations. While the hope was to decrease denials, denial rates increased from 9.3% to 9.6% and average reimbursement per inpatient case decreased.
“When we talk about preventable denials, it’s like fingernails down a chalkboard for me because it breeds that culture of mistake and error,” Dr. Morrissey said. “There are technologies and tools in places ahead of the denial and hence the appeal where we can improve what we’re doing.”
3. GenAI’s role for the future
While AI has potential to streamline documentation and generate appeal letters, it should be used strategically.
GenAI is most effective when used upstream to improve documentation quality, not just to automate appeals. Providers should assess whether using AI can help generate a higher volume of effective letters and whether the return justifies the investment.
“When it comes to using AI to generate letters, it shouldn’t be your only strategy,” Dr. Morrissey said. “You want to look at the cases you are going to appeal from a data and analytics perspective. There are payers out there that you don’t want to focus on. There’s not enough volume there. They’re not part of your strategy right now.”
4. A moving target
Payers are constantly evolving their tactics and operations. Ms. Seippel pointed to Aetna’s new “One-Plus Midnight” policy, which claims to approve inpatient stays but pays at observation rates based on undisclosed algorithms. This practice can lead to denials disguised as payments.
According to Seippel, health systems need robust denial analytics to track such trends and respond accordingly.
Dr. Morrissey emphasized that hospitals must move beyond case-by-case appeals and adopt a broader strategy. Providers should also prepare for the expanded role of Quality Improvement Organizations (QIOs) under CMS’s forthcoming 42 CFR 422.208 rule, which allows real-time appeals.
However, policies like Aetna’s sidestep these protections, making it even more critical for hospitals to build internal playbooks and escalate to arbitration or litigation when necessary. “You need to be strategic, not tactical,” Dr. Morrissey said. “If you are deciding what cases you are appealing based on the emotions of the person looking at it or the value of that individual case, you’re leaving a lot of money on the table.”
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Nurse leaders in their own words: How the CNO role is evolving
Change management and technological savvy are emerging as essential skills for the next generation of chief nursing officers, nurse leaders told Becker’s.
As hospitals and health systems continue to grapple with workforce shortages and rising care demands, CNOs are increasingly expected to navigate a proliferation of new technologies, lead efforts to improve operational efficiency and foster stronger interdisciplinary collaboration. Leaders say these capabilities are becoming even more critical as patient acuity rises and care delivery grows more complex.
Here, four CNOs share how the role is evolving and what skills will define its future:
Question: How do you see the chief nurse role evolving in the next two to five years, especially given the increasing complexity of workforce management, quality oversight, and operational strategy?
David Marshall, DNP, RN. Senior Vice President and Chief Nursing Executive at Cedars-Sinai (Los Angeles): In response to changes and trends in healthcare and in society, the role of nurse leaders will evolve. One of the first areas that comes to mind where nurse leadership might progress is fostering interprofessional collaboration to enhance patient care. Another important area for progress is the development of cultures that inspire, empower and expect the development and implementation of innovation. As technology becomes more integrated, nurse leaders will play a crucial role in managing change, fostering a culture of innovation and communicating to address potential resistance. Yet another area is the pivotal role of nurse leaders in influencing policy making. Nurse leaders will need to have a stronger influence over healthcare policies, advocating for changes that benefit those we serve and the nursing profession. As a result of workforce shortages, nurse leaders will need to rethink the role of the nurse and how care is delivered. Overall, nurse leaders will continue to be agents of change in healthcare, adapting to new technologies, advocating for patients and staff, and contributing to the evolution of healthcare practices and policies as their roles evolve.
Autum Shingler-Nace, DNP, RN. CNO of Cooper University Health Care (Camden, N.J.): The role of the chief nursing officer is inherently dynamic — that’s one of the reasons I’m so passionate about it. As a CNO, you have the opportunity to collaborate with a wide range of stakeholders and advocate meaningfully for nursing at the highest levels. While that core function will remain, the scope of the role has expanded significantly in recent years.
Looking ahead, I believe the CNO will continue to evolve into a more strategic leader. Operational excellence will always be important, but strategic thinking — particularly around care coordination and community partnerships — will be essential to leveraging resources and improving outcomes. One of the most significant shifts on the horizon is digital transformation. Artificial intelligence is already a frequent topic of discussion, but its true impact on patients, nurses and communities is still unfolding. Navigating this change thoughtfully will be a defining challenge for future CNOs.
Vicky Tilton, DNP, MSN, RN. Vice President of Patient Care Services and CNO at Valley Children’s (Madera, Calif.): I’m fairly new to the CNO role, but it really feels like it’s becoming more of a strategic, systems-level leadership position. Increasingly, it involves more enterprise-level leadership, where it used to be frontline focused. We’re not stepping away from that, but now we’re really looking at all the disciplines across the organization – workforce, innovation and our patient outcomes. We’re helping to shape long-term financial and strategic plans for the organization. A lot of collaboration happens now that we have interdisciplinary connections. It still involves that bedside focus, but it’s shifting to broader, strategic work.
Janet Tomcavage, MSN, RN. Executive Vice President and Chief Nurse Executive at Geisinger (Danville, Pa.): Typically, the CNO role has been focused primarily on the inpatient segment of healthcare, and I see the critical need to take a more proactive approach to leadership in the ambulatory space. Care is moving quickly into the outpatient arena and the need to optimize the nursing role – particularly how we leverage the skill set of RNs, LPNs and the broader care team – will be crucial to achieving high-value care in the ambulatory setting. Continuing to drive skill mix and care team modifications on the inpatient setting must continue. Optimizing the care team and who provides the care is important for quality, retention and professional development. Additionally, more fully leading their healthcare organizations in the AI/technology space will be important – driving efficiencies for our teams, improving quality, engaging patients and families in their care, all enhanced by technology.
Q: Is there anything about leading nursing operations now that feels fundamentally different from just a few years ago?
DM: Leading nursing operations today is a markedly different experience from just a few years ago, marked by new challenges and opportunities that we’ve had to navigate. The COVID-19 pandemic, for instance, has brought workforce challenges to the forefront, with increased burnout and staffing shortages. We are also witnessing a shift in societal interactions, which has directly influenced the environments where nurses practice. These evolving dynamics require us to double down on empathy, effective communication, safety and resilience — all of which are crucial for creating a supportive workplace and ensuring top-notch patient care.
Personally, I’ve seen how these changes demand more adaptive leadership styles. With the release of AI models like ChatGPT by OpenAI in November 2022, we’re now at the cusp of an exciting era of innovation in nursing leadership. AI has the potential to transform how we manage communication and streamline administrative tasks. As nurse leaders, we’re exploring new horizons to optimize operations and provide better support to our teams.
For instance, at Cedars-Sinai we have launched an AI-enabled ambient listening tool to ease the burden of documentation for nurses and nursing assistants. The immediate results were better experiences for our patient and our nurses and nursing assistants. These tools aren’t replacing the human touch; instead, they’re offering us ways to be more resilient and adaptive. It’s fascinating to consider how this technological evolution can pave the way for a healthcare future that’s both responsive and forward-thinking.
In essence, leading nursing operations now invites us to embrace change and innovation while staying grounded in the core values that define our profession.
ASN: A few years ago — especially during the height of the COVID-19 pandemic — nursing leadership was almost entirely focused on operations. Many of us were embedded in incident command structures, working tirelessly to ensure staff safety and maintain high-quality patient care under extraordinary circumstances.
Post-pandemic, operations remain a priority, but the context has shifted. Today, leading nursing operations means balancing the day-to-day demands of patient care, relationship-building and data management with the need to standardize workflows across increasingly complex, matrixed health systems. As organizations grow and merge, integration becomes critical. For me, the most significant change is the need to lead with a systems mindset — sensitive to integration while still managing the essential components of nursing operations. It’s challenging work, but it’s also vital to the success of modern healthcare organizations.
JT: The acuity of the patient, the changing landscape for hospitals as they seek to drive efficiencies and value, the impact of the aging demographics and rural healthcare (lack of community resources), the advent of technology opportunities and labor market challenges not just for RNs but the whole care team. All of these components are driving operational changes today.
Q: Looking ahead, what new skills or leadership qualities do you think will define the most successful CNOs in the next phase of healthcare?
DM: As we look toward the future of healthcare, the role of CNO is poised for significant transformation. This evolution will require a blend of new skills and leadership qualities to navigate the increasingly complex landscape of healthcare.
First and foremost, adaptability and agility will be paramount. Successful CNOs will need to rapidly adapt to changes in healthcare regulations, technology advancements and shifts in patient demographics. This agility will extend to making informed decisions swiftly, particularly in crisis situations where time is of the essence.
Moreover, technological savvy will define the modern CNO. Proficiency in healthcare technology and data analytics will be essential to improve patient outcomes and operational efficiencies. An understanding of artificial intelligence and automation tools will also be crucial, as these technologies offer new opportunities to enhance healthcare delivery and streamline processes.
Strong communication skills will continue to be a cornerstone of effective leadership in nursing. CNOs must communicate clearly and effectively with staff, patients, and stakeholders to build trust and collaboration. This includes cultural competence, enabling them to communicate inclusively with diverse patient populations and a multicultural workforce.
Emotional intelligence will be equally important. Successful leaders will need to maintain a compassionate approach, essential for leading teams and managing patient care under stress. Fostering resilience within oneself and the nursing team, while effectively managing stress and burnout, will be critical components of emotional intelligence in leadership.
Strategic vision will set apart top CNOs. Visionary thinking will empower them to foresee industry trends and implement strategies that position their organizations for future success. Encouraging innovation and creative problem-solving among teams will drive improvements in healthcare delivery.
Collaborative leadership will also be a defining trait. CNOs will need to foster strong partnerships across professions, ensuring cohesive and comprehensive care. Engaging with community stakeholders to address broader healthcare needs and social determinants of health will further enhance their collaborative efforts.
Finally, ethical decision-making will underpin all aspects of effective leadership. A commitment to integrity and patient-centered care will uphold the values of the nursing profession. Transparency in policies and practices will promote trust and accountability.
As CNOs anticipate these evolving demands, those who invest in developing these skills and qualities will be well-prepared to lead effectively in the next phase of healthcare, driving progress and innovation while maintaining a focus on compassionate care.
ASN: Trust-building is, in my view, a core competency for any successful CNO. The ability to build and sustain trust—with teams, peers, dyad partners and communities — will be a key differentiator. The world has changed dramatically since the pandemic, and healthcare leaders must be attuned to the evolving needs of patients, staff and the broader community.
Successful CNOs will need to remain informed, engaged and adaptable. As technology and AI continue to reshape healthcare, leaders must be comfortable with change and capable of pivoting quickly. Trust is what enables that agility. When trust is strong, teams can move faster, adapt more easily and stay aligned through uncertainty.
VT: A good leader should always have emotional intelligence. They have to be adaptable and a systems thinker. Those are nonnegotiable skills. CNOs of the future and healthcare leaders in general will have to be on top of data interpretation. They also need to be okay with change and change management. Disruption is good. Change is hard for some folks, so you have to really be adept to change yourself so that you can help your teams grow.
You have to be innovative and willing to bring on technology advancements. Underpinning all of those things is never losing sight of the patient. We can never lose sight of the patient and family, especially in pediatrics. I’m very passionate about that because it should always be the center; that’s our hospital’s mission. As long as you do that, you’ll continue to drive on quality and safety. If you hold high expectations and that’s what your team’s delivering on, you’ll build a strong culture and teams thrive on that — that’s what drives recruitment and retention.
JT: Broader operations experience and input — stepping up to own larger components of hospital and ambulatory operations, including assuming responsibility for teams not typically under the umbrella of nursing. Expanding accountability for transitions of care across the care continuum will also be critical, as well as fully engaging in technology and the performance indicators that will be needed to demonstrate impact.
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Georgia health system warns of scam phone calls
Patients of Albany, Ga.-based Phoebe Putney Health System have reportedly been receiving phone calls with scams of fake test results and gift card giveaways.
The health system is urging patients who receive suspicious calls to hang up call and call Phoebe Putny directly to verify and report them to law enforcement and the FTC.
“Phoebe will never call to ask for sensitive information – such as social security numbers, financial details or medical diagnoses – for any sort of promotion or giveaway. Even if you receive a call that appears to come from a Phoebe number, we urge you not to share any personal or medical information unless you initiated the call to a verified Phoebe number,” said Jonathan McGuire, Chief Compliance & Privacy Officer for Phoebe Putney Health System.
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Healthcare ransomware attacks shift from hospitals to vendors: Report
Ransomware attacks on U.S. healthcare businesses have increased in 2025, even as incidents targeting hospitals and clinics declined, according to a new report from Comparitech published Oct. 9.
Here are five key findings from the report:
- From January through September, 257 ransomware incidents were recorded across U.S. healthcare providers and related businesses, up slightly from 252 during the same period in 2024, Comparitech found.
- Attacks on healthcare businesses — including technology vendors, pharmaceutical firms and billing providers — rose 51%, from 43 to 65. Attacks on hospitals and other care providers dropped 8%, from 209 to 192.
- Comparitech researchers said the shift may reflect growing security awareness among hospitals following a string of high-profile attacks in recent years, such as the 2024 breach at St. Louis-based Ascension, which is headquartered in St. Louis, that exposed data from nearly 5.6 million patients.
- Among confirmed U.S. incidents, Comparitech said the average ransom demand was $514,000 for healthcare providers and $532,000 for healthcare businesses.
- The INC and Qilin ransomware strains were among the most active in healthcare attacks, with INC responsible for the most confirmed incidents against providers and Qilin leading among healthcare businesses.
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Take back our hospitals: Physicians call to repeal ACA section 6001
Section 6001 of the 2010 Affordable Care Act (ACA) effectively banned physician-owned hospitals (POH) in the United States. This legislation was nominally motivated by concerns over conflict-of-interest when physicians are stakeholders in the business of medicine, but in reality, was the result of political horse-trading to secure enough votes to pass the ACA. Section 6001 sacrificed physicians’ interests, in effect benefiting the American Hospital Association and large insurance companies who collectively must have celebrated the elimination of a major source of market competition.
Now, physicians are fighting back.
The experiment has been run, and the 15 years of data are clear: POH provide some of the highest quality, lowest cost care in this country. A CMS analysis of 250 POHs grandfathered in after ACA passage found that out of the top ten hospitals in the nation for quality, access, and cost, nine were physician-owned. They further concluded that of the top 100 hospitals in the nation, 48 of these were physician-owned. A 2021 literature review by the Mercatus Institute identified 21 independent studies on POH cost and safety, and concluded that specialty-specific POHs provide superior quality care at lower cost, and there is equivalent care provided at general acute-care POHs.
So, what has Section 6001 accomplished? Increased market consolidation into sprawling health systems, with physicians across all specialties fleeing private practice and turning to hospital employment by these same large systems, all of which compounds the growing rates of physician burnout and attrition. In short, Section 6001 provides a poison to a properly functioning market: lack of competition. Even worse, Section 6001 has deepened our national physician shortage.
If the ACA was intended to increase access and decrease cost for American patients, Section 6001 is antithetical to that goal in both theory and practice. Physicians face a Sisyphean task: we are forced to argue for the repeal of legislation which eliminated a right that never should have been taken from us. After all, every other industry is allowed professional ownership and independence. So how can any legislation isolate and ban a single professional group from ownership? The repeal of Section 6001 places healthcare back in the hands of people who truly understand medicine, can achieve the highest quality of care while spending the least, and who continue to care for our patients despite marginalization in our own industry: physicians.
It’s time to take back our hospitals. Our national experiment with a physician ban on hospital ownership is over. To improve healthcare and decrease costs in the United States, we must allow physician ownership of hospitals. We must repeal Section 6001.
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Viewpoint: Pediatric nurses are vital to healthcare
In our over five decades combined of pediatric nursing care and nursing leadership, we believe one fact to remain true: pediatric nurses are not only a vital role in healthcare, they are irreplaceable. In recognition of Pediatric Nurses Week 2025, we wanted to take the opportunity to recognize the work of the pediatric nurse.
It is generally accepted that caring for children is different than caring for adults and that children are not just “small adults.” Children have developmental, physiological and psychological needs that need to be addressed to treat the “whole” patient. Pediatric nurses are experts in assessment and early detection. They recognize not only very subtle changes in vital signs but also changes in behavior patterns, which can often be a sign of serious complications.
Pediatric nursing is a deeply fulfilling role that allows us to blend compassion and clinical skills to make lasting differences in the lives of children and their families. We are educators, advocates and cheerleaders. We see the potential for making long-term impact on a daily basis. We strive to build trust with our patients and families that will be the foundation of their healing journey.
Beyond the clinical care that we give, we take the opportunity to dance with our patients, color, play video games … the list goes on and on. We hold the smallest of hands and with the help of interdisciplinary teams, bring a little magic to the healthcare setting. While treating children in schools, hospitals, rehab facilities, physician offices and long-term care we are committed to shaping the future of healthcare.
We both feel incredibly grateful to be part of the pediatric nursing profession, and we celebrate the essential role that they serve in healthcare and the community.
Jacqueline Newton, RN, MSN, CPEN, NE-BC, Chief Nursing Officer & Vice President of Patient Care Services at Mt. Washington Pediatric Hospital in Baltimore.
Kara Ward MSN, RN, CPN, Director of Clinical Support Services at Mt. Washington Pediatric Hospital.
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How leaders rework systems to retain nurses
Hospitals are in a bind. As workforce shortages deepen and pay pressures mount, health systems are increasingly turning to technology to help retain their nurses. Many are piloting virtual nursing initiatives, ambient documentation and other AI-enabled tools designed to ease workloads.
But ask chief nursing informatics officers where they are seeing results right now, and the answers are more straightforward. The biggest impact, they say, is coming from removing the small daily frustrations that make nurses’ jobs harder than they need to be.
At Philadelphia-based Jefferson Health, CNIO Colleen Mallozzi, RN, has spent the past year examining how nurses use the electronic health record. Her team found unnecessarily complex flowsheets, cluttered order sets and alerts that had lost their effectiveness. They streamlined documentation, reduced required fields and cleaned up pathways to make the system easier to navigate.
“Right now, retention isn’t about the obvious plays — virtual nursing, ambient, AI — at least not yet,” Ms. Mallozzi told Becker’s. “Fewer clicks and smoother navigation mean more time with patients—and that’s what supports nurses’ well-being and keeps them here.”
Her approach reflects a shift happening across many health systems: before investing heavily in new tools, hospitals are reworking the digital infrastructure nurses rely on every day. At St. Petersburg, Fla.-based Johns Hopkins All Children’s Hospital, CNIO Aruna Jagdeo, BSN, RN, said her team recently overhauled documentation workflows to remove redundancy and speed up routine charting. They have integrated bedside equipment to reduce manual data entry and started using real-time staffing data to help managers advocate for support on the floor.
The changes are not flashy, Ms. Jagdeo said, but they are meaningful. By cutting down on inefficient tasks, the hospital hopes to give nurses more time to focus on patient care.
Some leaders are also looking ahead to a new generation of tools. At Charleston, S.C.-based Roper St. Francis CNIO Jared Houck, RN, pointed to the potential of “smart rooms” — hospital rooms equipped with sensors, ambient technologies and real-time data connections that can automate parts of documentation and patient monitoring. The technology is still emerging, but Houck believes it could fundamentally change the way nurses deliver care.
“Combining AI-driven ambient and computer vision technologies, integrated sensors, real-time EHR data and intelligent automations together will redefine how nurses deliver care and how the patient experiences it,” he said.
For now, though, the most immediate gains are measured in minutes saved: fewer clicks, a workflow without workarounds, a system that helps rather than hinders. In a profession stretched thin, those changes can make a difference — both in how nurses work and whether they choose to stay.
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Healthcare ranks among industries with most stressed managers: LinkedIn
Nearly 30% of U.S. employees say their manager is too stressed to help them at work, according to a recent LinkedIn News survey.
Responses varied by industry. Hospitals and healthcare ranked fourth-highest, with 31% of respondents indicating their managers were too stressed to be of aid.
LinkedIn surveyed 14,680 U.S. professionals, excluding owners and C-suite executives, between June 14 and Sept. 19.
The industries that reported higher rates of manager stress were retail (36%), transportation, logistics, supply chain and storage (36%), and arts and recreation (34%).
Across sectors, managers have become increasingly stretched due to layoffs. Those remaining after restructuring now oversee roughly three times as many employees as they did a decade ago.
The five lowest-ranked industries were technology, information and media (27%), manufacturing (27%), professional services (26%), financial services (23%) and real estate and equipment rental services (12%).
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20 most prescribed medications: GoodRx
GoodRx, a platform that tracks prescription drug use and prices across thousands of U.S. pharmacies, has become a popular tool for patients to find discounts and compare cash prices, making its data a useful snapshot of national prescribing trends.
Here are the 20 most commonly prescribed medications from GoodRx:
- Atorvastatin
- Amlodipine
- Levothyroxine
- Lisinopril
- Losartan
- Rosuvastatin
- Metoprolol ER
- Metformin
- Gabapentin
- Pantoprazole
- Escitalopram
- Omeprazole
- Hydrochlorothiazide
- Albuterol
- Bupropion ER
- Trazodone
- Sertraline
- Tamsulosin
- Montelukast
- Fluoxetine
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‘A victim of our own success’: Vaccine mandate purge worries Florida pediatricians
By early December, Florida’s health department could revoke several vaccine requirements for school children.
The state’s surgeon general, Joseph Ladapo, MD, PhD, said Sept. 3 the Florida Department of Health plans to scrap all vaccine mandates. The department said mandates on school vaccines for chickenpox, hepatitis B, Hib influenza and pneumococcal diseases may be lifted within 90 days.
If Florida’s vaccine rate falls as a result, severe illnesses and deaths from preventable diseases will likely increase, said Jennifer Takagishi, MD, vice president of the Florida Chapter of the American Academy of Pediatrics and division chief of general academic pediatrics at USF Health in Tampa.
The threshold for herd immunity varies by disease, and the threshold for many common diseases range between 85% and 95%. Florida’s vaccine rate currently stands at 89%, Dr. Takagishi said.
Some counties have lower vaccination rates. For example, among the 617 children between the ages 4 and 18 in Pinellas County, 294 — 47.65% — have a registered religious exemption to vaccination. Other counties have an exemption rate below 2%, according to the Florida health department’s dashboard, which was last updated in 2023.
“For us, it feels like we’ve become a victim of our own success,” Dr. Takagishi told Becker’s. “Because vaccines have been so successful, a lot of people have never seen a lot of the diseases that will come back.”
As Florida officials mull whether to remove some school-based vaccine requirements, parents and pediatricians are flooding the AAP with questions, according to Rana Alissa, MD, president of the AAP’s Florida chapter and a pediatrician at UF Health in Jacksonville, Fla.
One bright spot is that, “in the chaos and confusion,” Dr. Alissa said, “I’ve never seen the medical community so united.”
A reduction in the list of school-based vaccine requirements will endanger children and adults alike, Drs. Alissa and Takagishi said. Transplant recipients who take immunosuppressants, for example, will be at a higher risk for infectious diseases.
Dr. Takagishi said removing these requirements could cause more unnecessary admissions in emergency departments, which are already overcrowded across the U.S.
“The only thing that we can do to protect ourselves is to vaccinate,” Dr. Takagishi said. “And it just hurts my heart to think that we’re going to go back to the days before vaccines, where people died of measles and whooping cough and polio.”
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8 predictors of nurse burnout — and how leaders can help
Routinely leaving late is the strongest predictor of nurse burnout and is linked to a 2% to 6% higher turnover rate compared to teams on which nurses leave on time, according to a new report from the American Organization for Nursing Leadership and Laudio.
The report, “An Early Warning System for Nurse Burnout: Metrics and Strategies,” was published Oct. 7 and is based on an analysis of data from more than 95,000 nurses and their managers across more than 150 U.S. hospitals.
Three notes:
1. The report identified eight early warning signs of nurse burnout: consistently arriving early; consistently skipping breaks; consistently leaving late; the threshold of nurses who have not taken PTO in six months; consistently calling out; consistently precepting; consistently serving as a charge nurse; and consistently floating.
Each of these is associated with a statistically significant higher likelihood of turnover over time, researchers said.
2. While nurse staffing levels have improved, individual workloads have intensified, which has led to several of the burnout indicators increasing the past several years, according to the report.
“These early signs often go undetected by traditional staffing metrics and reactive data, which can overlook the nuanced and unsustainable workload and wellness patterns influencing nurse retention,” the AONL said in an Oct. 7 news release on the findings.
3. The report recommends more than 30 interventions for nurse executives and managers to better support their workforce. The recommendations are organized around two key leadership priorities that researchers identified through interviews with nurse leaders. Nurse executives’ two core areas of focus should be to build visibility into early signs of burnout and design more sustainable roles and workflows. At the same time, nurse managers should focus on developing a better understanding of their teams and leveraging support roles.
View the full report here.
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5 leaders consider new benchmark for hospital quality
A recently published study in the Journal of the American College of Surgeons proposed using the rate of discharge to post-acute care facilities after major surgery as a benchmark for hospital quality.
Five healthcare quality leaders weighed in on the proposal for Becker’s and shared more about the unique considerations and risk factors that influence discharge decisions.
Editor’s note: Responses have been lightly edited for clarity and length.
Question: How do you see the role of post-acute care evolving in light of national efforts to use discharge rates as a quality measure? Are there risks in overemphasizing this metric?
Jose Azar, MD. Executive Vice President, Chief Quality Officer and Network Service Line Officer at Hackensack Meridian Health (Edison, N.J.): Overall, I think the rate of discharge to post-acute care facilities after major surgery is a strong measure of quality, as long as it is risk adjusted like other quality metrics to the type of surgery performed and the complexity of the patient’s condition and existing comorbidities. It would also be helpful to account in the data for social drivers of recovery, including the level of support and resources a patient has at home and in their community.
Additionally, while discharge to post-acute care can be a quality metric for acute care institutions, it is also important to ensure post-acute care facilities are delivering high-quality care by paying attention to and measuring the quality of care these facilities provide. This can be achieved by using the same rigor that acute care quality is measured by.
Jacqueline Gisch. Vice President of Safety, Quality and Patient Experience at Baptist Health (Louisville, Ky.): Baptist Health is fortunate to have strong relationships with numerous local post-acute providers, as post-acute care is necessary for many high-risk patients. Continuity of care, social determinants of health and family support all play an important role in preparing patients for the most appropriate discharge location and achieving lasting, positive outcomes.
Tracey Hoke, MD. Chief of Quality and Performance Improvement, and Acting Chief of Population Health at UVA Health (Charlottesville, Va.): It is my experience that patients and families want to return home as soon as possible after an acute care admission. Working in a place that provides a significant amount of care to rural populations has taught me that this is contingent upon both the health system and the community to develop, provide and connect to the home health care delivery resources that are needed to achieve safe and appropriate home discharge.
To this end, post-acute care discharge rates are a reasonably good proxy measure of holistic thinking and innovation in terms of care delivery across the continuum. Risks include increased lengths of stay while post-discharge care is being arranged and unsafe discharges when discharge to home is inappropriate. These risks can be mitigated through a combination of technical and workforce approaches to ensure adequate monitoring, ongoing care and local follow-up after an acute care admission.
Deborah Rhodes, MD. Chief Quality Officer at Yale New Haven (Conn.) Health and Yale Medicine (New Haven, Conn.): The recent study by Remer et al. highlights the substantial variation across U.S. hospitals in discharge to home rates, which is an important quality metric given the association of post-acute care settings with higher rates of readmission, mortality and higher costs.
As with other quality measures, progress will depend on a combination of research to identify best practices and local quality improvement. Critical areas for further study include selection of patients for prehabilitation, use of robust risk assessment criteria to guide disposition, cost-effective mobilization strategies and enhanced partnerships with home health and community resources.
Just as was done in the Remer study, our hospital system is evaluating risk factors for outlier rates of post-acute utilization to identify patients that would benefit from these strategies and from focused education and expectation setting regarding “Home is Best.” The degree to which social determinants of health influence post-acute utilization is not well understood, so risk adjustment will be important to avoid disproportionately penalizing hospitals serving the most vulnerable patients.
Michael Rinke, MD, PhD. Vice President and Chief Quality Officer at Montefiore Medical Center (New York City): Montefiore Health System is proud to provide best-in-class care for all surgical patients. Part of how we achieve this is by placing the patients and caregivers at the front and center of all care decisions. Just as important is ensuring we’re consistently monitoring all of our processes and patient outcomes. For example, at Montefiore, we closely track discharges to post-acute care through the NSQIP database and work vigorously to ensure we’re always looking to see how this care can be enhanced.
In our view, one of the most critical factors is that patients are discharged to the safest care possible after surgery based on their specific situations. Measures like post-acute care discharges, while developed with the best intentions, can inadvertently encourage teams to discharge patients to home who may not be safe in that setting. Measures like this also have the potential to dissuade surgeons from operating on some of the most vulnerable individuals, who likely require a post-acute care discharge.
No one metric can achieve every goal, but by allowing these measures to be informed by different patient circumstances and evaluating impact over time, the better positioned we all are to achieve our ultimate goal — providing the best and safest care possible.
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A new model to measure nursing’s economic value
A new model aims to help hospitals and health system leaders better understand how investments in nursing contribute to financial sustainability.
Researchers from the Johns Hopkins University School of Nursing in Baltimore and Marquette University College of Nursing in Milwaukee introduced the Nursing Human Capital Value Model Oct. 7, during a preview event for the American Nurses Enterprise’s annual Research Symposium.
The model is the product of a two-year study led by the American Nurses Enterprise Institute for Nursing Research and Quality Management. It is intended to serve as a framework that hospital and health system leaders can use to quantify and communicate how investments in nursing directly contribute to improved patient outcomes, cost savings and sustainable financial performance.
Historically, investments in nurses’ education, training and work environment have been viewed primarily as costs. Nurse leaders say the new model is meant to shift that perspective by demonstrating how nursing investments can drive better care and revenue growth.
“The goal of this study was to reframe how nurses are traditionally viewed — not just as caregivers, but as strategic assets whose expertise drives both clinical excellence and financial stability,” Brad Goettl, DNP, RN, chief nursing officer of the ANE said in a news release. “This model provides a powerful tool for healthcare leaders to understand and act on the true return on investment in nursing.”
Before its release, researchers piloted the model in healthcare settings to evaluate how well it quantified nursing’s economic value.
This marks the latest effort in a broader push to redefine how nursing’s effect on patient care is measured. In October 2024, a group of nurse leaders published a framework that urged hospital leaders to go beyond harm prevention when assessing nurses’ influence on patient care. The proposal called for new metrics that reflect the full scope of nursing work, including patient education and emotional support. The ANA is also advocating for payment reforms, saying a lack of transparency in current reimbursement structures make it difficult to measure nursing’s value and limit investments in the workforce.
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‘Bigger than politics’: Former surgeons general warn of instability at HHS
A bipartisan group of former U.S. surgeons general expressed significant concern in HHS Secretary Robert F. Kennedy Jr.’s leadership in a joint op-ed published Oct. 7 in The Washington Post.
The former surgeons general — who collectively served under every president since George H.W. Bush — claim Mr. Kennedy’s actions and policies are undermining public health, eroding trust in science and damaging the nation’s health institutions.
“Never before have we issued a joint public warning like this,” they wrote. “But the profound, immediate and unprecedented threat that Kennedy’s policies and positions pose to the nation’s health cannot be ignored.”
The physician leaders argue that Mr. Kennedy has replaced evidence-based decision-making with misinformation, destabilizing the U.S. public health system. They assert that his leadership has also damaged the HHS workforce and created an atmosphere of fear and distrust, sidelining hundreds of scientists, public health officials and medical professionals.
While acknowledging that U.S. public health systems require reform, the former surgeons general said that such change must be grounded in transparency, truth and science. They called for leadership that restores trust in federal health agencies and safeguards the well-being of all Americans.
“Having served at senior levels in government, we know that politics are complicated,” they concluded. “But this is bigger than politics. It’s about putting the health of Americans first.”
Read the full op-ed here.
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Connecticut joins nurse licensure compact
Connecticut has officially implemented the Nurse Licensure Compact, allowing eligible nurses to practice in 43 jurisdictions with one multi-state license.
The compact took effect Oct. 1 in Connecticut, according to an Oct. 6 news release from the National Council of State Boards of Nursing.
Any registered nurse or licensed practical and vocational nurses who meet relevant criteria will now be able to apply for a single multistate license, which allows them to provide in person and telehealth nursing services in their home state and other NLC states.
Forty-one states, Guam and the Virgin Islands have joined the compact since 2018.
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US News’ Best Children’s Hospitals 2025-26 Honor Roll
U.S. News & World Report released the 2025-26 edition of “Best Children’s Hospitals,” an annual evaluation of pediatric hospitals by specialty and by location, on Oct. 7, featuring 10 Honor Roll hospitals.
For the 19th edition, the media company, alongside RTI International, a North Carolina-based research and consulting firm, collected and examined data from 118 children’s hospitals and surveyed thousands of pediatric specialists. Hospitals are evaluated across 11 pediatric specialties.
This year’s edition names 86 top pediatric hospitals, and includes 10 Honor Roll hospitals with the highest rankings across all specialties. The edition also includes the second annual evaluation of pediatric and adolescent behavioral health programs.
Here are the Honor Roll hospitals, which were not ordinally ranked, in alphabetical order:
- Boston Children’s Hospital
- Children’s Hospital Colorado (Aurora)
- Children’s Hospital Los Angeles
- Children’s Hospital of Philadelphia
- Children’s National Hospital (Washington, D.C.)
- Cincinnati Children’s
- Nationwide Children’s Hospital (Columbus, Ohio)
- Rady Children’s Hospital (San Diego)
- Seattle Children’s Hospital
- Texas Children’s Hospital (Houston)
More information about the methodology is available here.
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10 safest US states
Vermont ranks as the safest state in the U.S., based on neighborhood safety, a low unemployment rate and safe roads, according to an Oct. 6 ranking from WalletHub.
Nearly 3 in 4 parents in Vermont said they live in safe neighborhoods — the fourth-highest share in the U.S. The state also has one of the lowest unemployment rates at 2.3%, the second-best road quality and the 11th-fewest traffic fatalities per 100 million miles traveled.
The “Safest States in America 2025” list was determined by comparing states across five categories: personal and residential safety, financial safety, road safety, workplace safety and emergency preparedness. Each state was evaluated using 52 metrics graded on a 100-point scale, with a weighted average used to determine overall scores.
The workplace safety category included metrics such as injuries and illnesses per 10,000 full-time workers and the presence of Occupational Safety and Health Act plans. Hospitals and health systems have recently increased efforts to improve workplace safety and reduce violence, including creating their own police forces. Several states have also passed or proposed legislation in 2025 focused on healthcare workforce safety.
Here are the 10 safest and least safe states in the U.S., according to WalletHub:
10 safest
1. Vermont
2. Massachusetts
3. New Hampshire
4. Maine
5. Utah
6. Connecticut
7. Hawaii
8. Minnesota
9. Rhode Island
10. Wyoming
10 least safe
50. Louisiana
49. Mississippi
48. Texas
47. Florida
46. Arkansas
45. Oklahoma
44. Colorado
43. Alabama
42. Georgia
41. Missouri
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Exact Sciences Launches Cancerguard™, First-of-Its-Kind Multi-Cancer Early Detection Blood Test
-Only MCED test on-market to analyze multiple biomarker classes, enhancing early cancer detection
-Offered as a laboratory-developed test at $689
-Nationwide access enabled through Quest Diagnostics’ 7,000 patient access sites
MADISON, Wis., September 10, 2025 — Exact Sciences Corp. (Nasdaq: EXAS), a leader in cancer diagnostics, today announced the launch of the Cancerguard™ test, a new multi-cancer early detection (MCED) blood test that is now available as a laboratory-developed test (LDT) in the United States. Cancerguard is the first MCED test commercially available that analyzes multiple biomarker classes to help detect a wide range of cancers, including those that often go undiagnosed until later stages when treatment options are limited.
Nearly 70 percent of annual cancer cases and deaths in the U.S. occur in cancers with no recommended screening.1,2,3 The Cancerguard test can help address the unmet need by complementing existing routine screening and extending the reach of early detection. With a simple blood draw, the Cancerguard test can detect signals from cancer types responsible for more than 80 percent of annual U.S. cancer diagnoses, including some with the highest mortality rates, such as pancreatic, ovarian, liver, esophageal, lung, and stomach cancers.1,4 Overall, the Cancerguard test can detect more than 50 cancer types and subtypes.5
The Cancerguard test delivered 68 percent sensitivity across six of the deadliest cancers and 64 percent overall sensitivity across a broader range of cancers, excluding breast and prostate, in test-development studies. It also found more than a third of stage I or II cancers, demonstrating its ability to detect disease when it’s most treatable.1,2,4* Additionally, the test achieved high specificity of 97.4 percent, helping to minimize false positives and avoid unnecessary procedures.4 Modeling shows that over a 10-year period, use of Exact Sciences’ MCED technology alongside current screening methods could reduce stage IV cancer diagnoses by 42 percent and lower overall cancer-related mortality by 18 percent.6 Together, these findings underscore the Cancerguard test’s potential to meaningfully improve outcomes and elevate the standard of cancer detection.
The Cancerguard test will be delivered through Exact Sciences’ expansive commercial and operational infrastructure, including a national sales force that engages primary care physicians, oncologists, and leading health systems. To support patient access, Exact Sciences has entered into an agreement with Quest Diagnostics to enable blood collection at the company’s approximately 7,000 patient access sites across the U.S., including through its patient service centers and in-office phlebotomists in provider offices, as well as mobile phlebotomy services for at-home collections.
“Cancerguard builds on the legacy of Cologuard, which has delivered more than 20 million test results and transformed colorectal cancer screening,” said Kevin Conroy, chairman and CEO of Exact Sciences. “Backed by strong science and developed to screen for many of the deadliest cancers, the Cancerguard test represents the next bold step in our mission to detect cancer earlier. With deep, trusted relationships across the health care system, Exact Sciences has the reach, credibility, and commitment to bring earlier answers to more people. This is the moment where we begin to change the course of cancer forever and give people power over their futures.”
The Cancerguard test is the culmination of nearly a decade of development and is backed by rigorous science in partnership with top academic institutions. The test is supported by data from robust test-development studies, such as DETECT-A and ASCEND 2, involving more than 20,000 participants, including the first-ever prospective interventional MCED trial.7,8,9 To further validate clinical utility and support broad adoption, Exact Sciences is actively enrolling up to 25,000 participants in the Falcon registry, a real-world evidence study conducted under a U.S. FDA-reviewed Investigational Device Exemption (IDE).10 This comprehensive body of evidence is designed to inform future regulatory submissions, support payer discussions on coverage and reimbursement, and guide efforts to include the Cancerguard test in clinical guidelines.
“The Cancerguard test offers a critical early warning that cancer may be present and helps inform an imaging-guided pathway to diagnosis, giving people the chance to act when it matters most,” said Dr. Tom Beer, chief medical officer for multi-cancer early detection at Exact Sciences. “As adoption grows, we’ll look back and ask how we ever settled for screening for only a few cancers while letting the majority go undetected. Like the smartphone redefined communication, Cancerguard has the power to redefine cancer detection and the future of early intervention.”
Exact Sciences delivers the Cancerguard test with comprehensive support for both patients and clinicians. The test integrates seamlessly into existing workflows and electronic medical records (EMRs) and is backed by industry-leading care navigation support, including dedicated support for patients with positive results. The Cancerguard test is recommended for individuals aged 50-84 with no known cancer diagnosis in the past three years and can be considered annually. It is priced at $689 and may be eligible for flexible spending and health savings account use, with payment plans available. Additional financial support includes a patient imaging assistance program** to help reduce the impact of non-covered imaging costs for eligible patients. The Cancerguard test is currently available for providers to order at www.exactsciences.com/cancerguard, with broader consumer telehealth access beginning in October 2025 at www.cancerguard.com.
About Exact Sciences
A leading provider of cancer screening and diagnostic tests, Exact Sciences (Nasdaq: EXAS) helps patients and health care providers make timely, informed decisions before, during, and after a cancer diagnosis. The company’s growing portfolio includes well-established brands such as Cologuard® and Oncotype DX®, along with innovative solutions like the Cancerguard™ test for multi-cancer early detection and the Oncodetect™ test for molecular residual disease and recurrence monitoring. Exact Sciences continues to invest in a robust pipeline of advanced cancer diagnostics aimed at improving outcomes. For more information, visit ExactSciences.com, follow @ExactSciences on X, or connect on LinkedIn and Facebook.
Forward-looking statement
This news release contains forward-looking statements concerning our expectations, anticipations, intentions, beliefs, or strategies regarding the future. These forward-looking statements are based on assumptions that we have made as of the date hereof and are subject to known and unknown risks and uncertainties that could cause actual results, conditions and events to differ materially from those anticipated. Therefore, you should not place undue reliance on forward-looking statements. Examples of forward-looking statements include, among others, statements regarding our expectations for the commercialization of the Cancerguard test, the performance characteristics and health care benefits of the Cancerguard test in a commercial setting, and the potential for guidelines inclusion and insurance reimbursement. Risks and uncertainties that may affect our forward-looking statements are described in the Risk Factors sections of our most recent Annual Report on Form 10-K and any subsequent Quarterly Reports on Form 10-Q, and in our other reports filed with the Securities and Exchange Commission. We undertake no obligation to publicly update any forward-looking statement, whether written or oral, that may be made from time to time, whether as a result of new information, future developments or otherwise.
###
Media Contact
Allison Barry
+1 980-297-1957
abarry@exactsciences.com
Investor Contact
Derek Leckow
+1 608-893-0009
investorrelations@exactsciences.com
References
1. Siegel RL, Kratzer TB, Giaquinto AN, Sung H, Jemal A. Cancer statistics, 2025. CA Cancer J Clin. 2025;75(1):10-45.
2. United States Preventive Services Task Force. A and B recommendations. Published 2022. Accessed August 1, 2025. https://uspreventiveservicestaskforce.org/uspstf/recommendation-topics/uspstf-and-b-recommendations.
3. Data on file. Calculated cancers without USPSTF recommended screening tests. 2025. Medical Affairs, Exact Sciences, Madison, WI.
4. Cancerguard Clinician Brochure. Exact Sciences Corporation. Madison, WI.
5. Data on file. Cancerguard Cancer Subtype Analysis. [MED-REF-01259]. Exact Sciences. Madison, WI; September 2025
6. Jagpreet Chhatwal, Jade Xiao, Andrew ElHabr, et al. The potential of multi-cancer early detection screening in reducing cancer incidence and mortality in high-risk groups: A modeling study. JCO 43, 2(2025).10542-1054
7. Lennon AM, Buchanan AH, Kinde I, et al. Feasibility of blood testing combined with PET-CT to screen for cancer and guide intervention. Science. 2020;369(6499).
8. Douville C, Hogstrom L, Gainullin V, et al. Design and enrollment for a classifier development study for a blood-based multi-cancer early detection (MCED) test. Presented at: ESMO Congress; October 2023; Madrid, Spain. Poster #FPN 189P.
9. Kisiel JB, Ebbert JO, Taylor WR, et al. Shifting the cancer screening paradigm: developing a multi-biomarker class approach to multi-cancer early detection testing. Life (Basel). 2024;14(8):925.
10. FALCON Real World Evidence Registry. Identifier: NCT06589310. https://clinicaltrials.gov/study/NCT06589310. Accessed August 1, 2025.
*Excludes breast and prostate
**Patients must apply. Eligibility depends on program qualifications, is not guaranteed, and is subject to change. The program will not reimburse any covered imaging costs, including copay, coinsurance and/or deductible amounts determined by insurance. For more information or to apply, patients should call .1-844-870-8870
Topics: Company, Infographics
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CDC adopts revised vaccine recommendations
On Oct. 6, the CDC revised its immunization schedule guidance on vaccines for COVID-19 and measles, mumps, rubella and varicella (chickenpox).
Breaking with past guidance that recommended all individuals 6 months and older receive COVID-19 vaccines, the CDC now recommends shared clinical decision-making between providers and patients.
“[T]he clinical decision to vaccinate should be based on patient characteristics that, unlike age, are difficult to incorporate in recommendations, including risk factors for the underlying disease as well as the characteristics of the vaccine itself and the best available evidence of who may benefit from vaccination,” the CDC said in an Oct. 6 statement.
For MMR and varicella vaccines, the agency said toddlers should receive their second varicella vaccine as a standalone shot rather than in combination with MMR vaccination. About 85% of children already receive separate vaccinations, according to NPR.
The changes align with recommendations from the CDC’s Advisory Committee on Immunization Practices, which voted in mid-September to change COVID-19 and MMRV vaccine guidance.
The post CDC adopts revised vaccine recommendations appeared first on Becker’s Hospital Review | Healthcare News & Analysis.
The digital strategy rural hospitals are betting on
When patients in Colorado’s remote Yampa Valley needed to see a specialist, the trip often meant a daylong journey to Denver: hours on the road, time off work, child care arrangements and the cost of gas. Now, they can log in for a virtual visit with a neurologist, maternal-fetal medicine expert or psychiatrist — all without leaving town.
“It not only saves the patient time and money,” Laura Sehnert, MD, chief medical officer at UCHealth Yampa Valley Medical Center in Steamboat Springs, told Becker’s. “It often makes them more willing to receive the care.”
From Wyoming to Colorado, Minnesota to Michigan, rural hospitals are quietly building a new model for access — one that uses technology not to replace care, but to bring care closer to home, closing long-standing gaps in access. From broadband expansion and digital literacy programs to virtual specialty networks and AI-enabled care, their efforts offer a glimpse of what digital equity in rural health care could look like over the next decade.
For many hospitals, that work begins not with new technologies, but with basic infrastructure and human connection. At MyMichigan Medical Center Alpena, located in the state’s sparsely populated northeast region, limited broadband remains one of the most persistent barriers. Some areas even lack cell service. For others, satellite broadband is technically available but prohibitively expensive.
“The cost of broadband goes up as the areas are more remote,” Pankaj Jandwani, MD, CIO for MyMichigan Health, told Becker’s. “And the tools and equipment that are necessary are not affordable either — even for our own services.”
The hospital has also found that digital literacy varies widely by age, culture and comfort level, requiring tailored approaches. “Some patients may want to text, some prefer video, some want a touchless experience, others want to see their provider in person,” Hunter Nostrant, president of MyMichigan Medical Center Alpena, told Becker’s. “We have to serve a wide range of demographics.”
Other hospitals are turning to community-based strategies to bridge similar gaps. Evanston (Wyo.) Regional Hospital is relaunching an affinity program for adults over 50 to help them learn how to use digital health tools. “Enhancing digital health literacy enables individuals to utilize available digital tools,” the hospital wrote in a statement.
Trust is another foundational challenge. Alpena leaders say it’s crucial to build confidence in the security of patient data — especially among older populations. “There’s a lot of skepticism around whether these technologies are secure,” Mr. Nostrant said. “We have to keep promoting the message that they are, and strengthen our cybersecurity efforts to back that up.”
Once the foundation is in place, hospitals are turning to virtual care as one of the most effective tools for closing rural access gaps. Yampa Valley offers an expansive menu of virtual services, from telestroke and telepsychiatry to virtual hospitalists, intensive outpatient behavioral therapy and pediatric subspecialties through Aurora, Colo.-based Children’s Hospital Colorado. Ryan Larson, director of clinic operations at UCHealth Yampa Valley Medical Center, said all specialties are capable of providing telehealth. Providers use clinical judgment to decide when it’s appropriate, blending virtual and in-person care.
UCHealth’s Virtual Health Center supplements that local capacity, adding a “layered” approach to care: a bedside team supported by remote specialists monitoring patients in real time. Dr. Sehnert said the pandemic opened “so many doors in this arena,” and she expects more remote monitoring and AI integration to expand access even further.
Evanston Regional Hospital has adopted a similar model in its emergency department through an affiliation with the University of Utah in Salt Lake city. TeleStroke, TeleBurn and TeleCritical Care programs allow specialists to consult directly with patients and doctors without requiring transfers — a major relief for families in remote areas.
In central Minnesota, HealthPartners’ Olivia Hospital & Clinic — representing some of the system’s most rural communities — relies on primary care virtualist programs to give patients same-day access to clinicians and avoid unnecessary ER visits. E-consults and video visits help patients bypass hours of travel for specialty opinions, making routine care more accessible.The system has also expanded its “my dashboard” personalized digital experience to all patients, including those in rural Minnesota and Wisconsin.
“By giving every patient a personalized digital experience, we’re empowering them to take charge of their health, and we’re delivering more proactive, connected and efficient care,” Jen Macik, MSN, RN, chief nursing officer for Olivia, told Becker’s.
Some hospitals are layering these approaches into broader strategies that extend beyond their walls. MyMichigan Alpena uses social determinants of health screenings at intake to identify transportation, medication and caregiver needs. Those insights guide partnerships with federally qualified health centers and local nonprofits, which help provide transportation and other support.
“It’s not just about MyMichigan,” Mr. Nostrant said. “We coordinate extensively with community partners to ensure not only our patients, but the patients of the whole community, are served.”
And at Yampa Valley, leaders describe a feedback loop between patients, clinicians and informatics teams. “Our local providers constantly listen to patients, and that feedback is shared with leadership to identify what other conditions can be supported virtually,” Mr. Larson said. Oncology and pain management are recent examples of services expanded, based on patient input.
Looking five to 10 years ahead, many leaders expect AI and regulatory clarity to be decisive factors. Dr. Jandwani believes AI will lower digital literacy barriers by making technology more intuitive, similar to the iPhone’s impact. Ambient AI tools are already being piloted to reduce clinician administrative burden, freeing up time for patient care. Mr. Larson expects AI and remote monitoring to make more patients “eligible” for virtual care by integrating data from home devices.
But technology alone won’t overcome structural barriers. Mr. Larson pointed to the annual uncertainty around telehealth reimbursement as a destabilizing factor. “Every 12 months, providers ask, ‘Can we continue with virtual?’ Patients feel the uncertainty, too. Rather than extending reimbursements, the conversation needs to be around making them permanent.”
Mr. Nostrant emphasized the importance of advocacy and funding to support infrastructure in remote regions, and that “the ability to leverage grants or programs to enhance technology and infrastructure is going to be imperative.”
For rural hospitals, digital equity isn’t a single program or technology — it’s a layered strategy that combines infrastructure, literacy, virtual care, partnerships and policy advocacy.
“We must keep the main thing the main thing,” Dr. Jandwani said. “Digital technologies are just offerings. We have to support them with our workforce and operations, focus on patients and their needs, and leverage every partnership we can.”
The post The digital strategy rural hospitals are betting on appeared first on Becker’s Hospital Review | Healthcare News & Analysis.
Ransomware variant poses heightened risk to hospitals
The Health Information Sharing and Analysis Center, a nonprofit organization that works to share threat intelligence, issued an alert Oct. 1 regarding LockBit 5.0, a ransomware variant that represents an elevated risk to healthcare and other enterprises.
The variant is the latest iteration of the ransomware-as-a-service group, which resurfaced in September after a law enforcement disruption earlier in 2025. The group has expanded its cross-platform capabilities to target Windows, Linux and VMware ESXi environments, according to the alert.
LockBit 5.0 has enhanced obfuscation and evasion techniques, improved flexibility for affiliates, and the ability to encrypt entire virtual infrastructures. The ransomware appends randomized 16-character file extensions and clears event logs while terminating 63 security services to hinder detection and recovery.
Health-ISAC said analysis confirms the variant builds on LockBit 4.0’s codebase and demonstrates the group’s technical evolution. The organization advised members to reassess their defenses, strengthen protections for ESXi hosts and implement layered security measures to mitigate risk.
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Nurse-led ED intervention cuts older adult admissions by 11.6%: 3 notes
A nurse-led intervention at San Francisco-based UCSF Health cut inpatient admissions of older adults by 11.6%, according to a study published Aug. 21 in the Annals of Emergency Medicine.
The study analyzed 2,731 emergency department visits of older adult patients between May 1, 2021, and April 30, 2024.
Here are three notes from the study:
- Patients eligible for the intervention — called a “modified comprehensive geriatric assessment” — were 65 years or older and had an emergency severity index between 2 and 5.
- Of the 2,731 visits, 1,119 received the intervention, which was completed by a nurse practitioner with prior experience in outpatient care and geriatrics.
- Though the intervention was associated with an 11.6% lower likelihood of inpatient admission, there was no association between the intervention and ED length of stay, ED revisits within 72 hours or ED revisits within 30 days of discharge.
Read the full study here.
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Protect your patients … and your OR staff.
Julie Greenhalgh, RN, BSN, CNOR, never smoked a day in her life, yet she has all the tell-tale signs that will plague her for the rest of her life: the raspy voice, the chest-deep rattle when she inhales, and the persistent cough. That’s because, over the 42 years she spent in the OR as a perioperative nurse, she was exposed to harmful chemicals1 often found in surgical smoke from open electrocautery procedures. In her home state of Rhode Island, however, that risk to OR staff is no longer present, thanks to legislation she championed for five years until it passed in 2019.
Since that landmark legislation, twenty additional states2 have enacted surgical smoke legislation, with several others in the planning stages. And healthcare professionals and their employers across the U.S. are paying attention. OR staff, more than anyone, have long recognized the importance of having safety procedures and tools in place. And with today’s current nursing shortage3 many hospitals have begun offering potential hires a safer OR by proactively implementing smoke evacuation policies before legislation becomes law.
“Don’t wait for legislation to create your own policy,” says Amy Boone, MBA, BSN, RN, who oversees the Surgery and OB/GYN departments at a large medical center in Cleveland, Ohio. Her facility has had a smoke-free OR policy for several years, despite Ohio’s lack of state legislation. Boone also helped create a similar policy at her previous employer “Don’t underestimate your leadership or legal team. When you stress patient and employee safety, you’ll get less push back than you might expect because they understand the importance of that.”
“The technology is here, it’s available, and it’s relatively cost-effective,” adds Greenhalgh. “I haven’t met one nurse who doesn’t see the need to effectively evacuate smoke in the OR.”
The right equipment is imperative
Today, Greenhalgh works as an RN emeritus at her local community hospitals, training nurses on technology to help combat surgical smoke. Both Greenhalgh and Boone have experience in using Stryker’s smoke evacuation systems, Neptune and SafeAir. Greenhalgh is quick to point out the equipment is not complicated. “Handheld SafeAir evacuation pencils capture the plume during electrosurgical cutting—right at the source.” Paired with either the portable SafeAir Compact Smoke Evacuator or the Neptune Waste Management System, the smoke is suctioned from the pencils through ULPA filters that meet the Association of periOperative Registered Nurses (AORN) recommendations on surgical smoke.4 The multi-tasking Neptune also evacuates and locks away hazardous fluids for added safety.
Greenhalgh recalls that when SafeAir was first implemented at her facility, Stryker reps worked closely with OR staff to make sure everyone was comfortable and up to speed on the new technology. “It’s nota huge additional process for the staff, but it has huge results.”
Take the first step toward a smoke-free OR today
Greenhalgh suggests that if your facility isn’t using smoke evacuation technology yet, don’t get discouraged. Get busy. Take that first step by talking with your OR director to make your case. Ask for a demonstration of smoke evacuation products. Ask Purchasing to talk with reps on costs. And don’t be afraid to contact for support and access to data about the risks of surgical smoke
“When I started this campaign, there wasn’t a nursing crisis in the country. Now there is,” Greenhalgh concludes. “Remember, this is for the safety of the staff in your OR. They aren’t going to continue to work in an OR if they don’t feel safe. And then we’ll be in worse shape than we are now.”
Knowing that the journey to a smoke-free facility can seem daunting, Stryker partnered with nurses and hospital staff to create an implementation road map. Is your facility prepared to protect your staff and patients? Begin your journey to a smoke-free OR today.
[1] Pierce JS, Lacey SE, Lippert JF, Lopez R, FrankeJE. Laser-generated air contaminants from medical laser applications: a state-of-the-science review of exposure characterization, health effects, and control. J Occup Environ Hyg. 2011; 8(7):447-466.
[2] Effective dates: Colorado (May 1, 2021), Illinois and Kentucky (January 1, 2022), Georgia (July 1, 2022), Oregon (January 1, 2023), Minnesota (May 17, 2023), Louisiana (June 1, 2023), New Jersey (June 11, 2023), New York (June 14, 2023), Ohio (July 3, 2023), Missouri (July 6, 2023), California (October 7, 2023), Arizona, Washington, and Connecticut (January 1, 2024), West Virginia (March 22, 2024), Virginia (March 28, 2024).
[3] According to research by McKinsey & Company, by 2025, the United States may be short as many as 200,000 to 450,000 nurses needed to provide direct patient care. https://www.mckinsey.com/industries/healthcare-systemsand-services/our-insights/assessing-the-lingering-impact-of-covid-19-on-the-nursing-workforce.
[4] 2021 AORN Guideline forSurgical Smoke Safety.
This is a paid interview with Stryker nurse consultants, conducted on behalf of Stryker.
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For Lasting Results, Commit to Building Leadership Muscle
Occasionally, Healthcare Plus Solutions Group® (HPSG) has organizations call us asking for help to accomplish a goal or hit a specific metric. It could be in the areas of patient experience or employee engagement, or more specifically in outcomes like turnover/retention. They often expect us to bring in a list of to-dos that will fix the issue. But when we talk to them, it becomes clear that there’s something missing foundationally…they haven’t built the leadership muscle needed to make it work.
It reminds me of someone who wants to be a bodybuilder yet doesn’t truly understand how the whole body works together. They might focus on their pectorals and biceps but don’t strengthen their core or get the right nutrition. Obviously, this is an injury waiting to happen.
Or, another analogy: Someone reads a book about running a marathon, then signs up for one. They might run for a few weeks beforehand, but they don’t put in the months of training required to build their muscles and endurance. Needless to say, they “hit the wall” early, and, for them, the race is over.
To truly get results and sustain them, the foundation must be there—and that’s a natural extension of consistent leadership. Cultures of high performance are created with an eye toward finding and reducing leadership variance. The first ingredient in this recipe is providing leaders with the skills, tools, and knowledge to accomplish their goals. Minus the development factor, you might get a burst of improvement, but it will be a flash in the pan: just one more healthcare initiative whose most lasting legacy is the coffee cup, t-shirt, and pictures from the “kickoff party.”
When we provide the arena to build leadership muscle, we naturally help leaders build the rigor and discipline to keep taking the right actions…to remained focused…to stay the course. Otherwise, they will get distracted when an urgent issue pops up and will stop doing the things that move the needle.
And leadership is a cohesive skillset that’s built from the ground up. An organization can’t just cobble together some leadership tactics like you might see on TikTok and expect it to work. (These are tools, not skills.) Likewise, HPSG can’t just bring in a bucket of tools and to-dos and help a client get results—at least not lasting results.
Incidentally, leader development is more crucial right now than it’s ever been. It’s not unusual for 40 percent of leaders in a healthcare organization to be new to their leadership role or new to leadership in general. And leading today’s multigenerational workforce, with all its different expectations, communication styles, and preferences, is not easy. It requires a whole new skillset. (Genfluence: How to Lead a Multigen Workforce, my upcoming book coauthored by Dr. Katherine A. Meese and published by ACHE Learn, explores this subject.)
When we start working with an organization, we bring an approach to leader skill building for employee engagement, patient experience, and certain “culture elements”—like behavior standards, reward and recognition, information cascading, onboarding for new employees and leaders—that are instilled over time. What follows naturally are gradual improvements in operations, finance, retention, and flow…and over time, the organization starts getting the metrics they want. (There are no short cuts.)
A few tips to keep in mind:
• Understand that “the tool is not the skill.” We find most organizations know the tools already (they’re no secret), but their leaders don’t have the skills to ensure that they’re implemented consistently.
• Invest in leader development. This is the single most important investment an organization can make, because everything else you want to achieve depends on it.
• Make sure it’s the right kind of development. As I explained in an earlier column, traditional theory-based or off-the-shelf approaches don’t work well in today’s environment. Impactful development is metrics-based; tailored to an individual’s skill level, learning style, and work schedule; and based mostly on applied learning (where people actively apply their skills and knowledge to real-word situations).
• Urge leaders to move past box-checking. For example, don’t ask, “How many patients did you round on yesterday?” or, “Are we using the whiteboards?” Instead, ask, “As you rounded on patients, what did you learn?” Or, “What’s the most valuable feedback our patients gave?” The idea is to encourage leaders to reflect, interpret what they learn, and problem-solve rather than simply go through the motions.
Building leadership muscle isn’t flashy, and it doesn’t come with instant gratification. I read something recently that resonated: “Easy has a cost.” It’s true. It’s not easy to train for a marathon or strengthen your core, but when you don’t, the race gets harder, or the injury sidelines you. That’s when you pay the bill for not doing the work up front.
The same is true with leadership training. When organizations commit to developing their leaders in meaningful ways—beyond tools, tactics, and box-checking—they lay the foundation for lasting success. Metrics will follow, but only because leaders are equipped to do the hard, disciplined work that sustains them.
# # #
Dan Collard is the cofounder (with Quint Studer) of Healthcare Plus Solutions Group® (HPSG). He is the coauthor (with Quint Studer) of Rewiring Excellence: Hardwired to Rewired and Rewiring Leadership in Post-Acute Healthcare: Equipping Leaders to Succeed.He is currently coauthoring with Dr. Katherine A. Meese the book Genfluence: How to Lead a Multigen Workforce (ACHE Learn, Winter 2025). For more information, please visit www.healthcareplussg.com.
The post For Lasting Results, Commit to Building Leadership Muscle appeared first on Becker’s Hospital Review | Healthcare News & Analysis.
How to Achieve Short-Term Workforce Stability While Executing a Long-Term Strategy
By 2037, the National Center for Health Workforce Analysis projects a shortfall of more than 187,000 physicians across 31 of 35 specialties, including notable gaps in anesthesia, obstetrics and gynecology, and radiology.
As physician shortages intensify in the years ahead, healthcare leaders are being asked to address two challenges simultaneously: maintaining accessible care today and building a clinical workforce that can withstand tomorrow’s shortages. To achieve this, many healthcare leaders are exploring innovative approaches to clinical staffing that extend beyond traditional models.
Healthcare organizations increasingly recognize the need for flexible workforce strategies to maintain stability and support growth. Industry projections reflect this shift, with Staffing Industry Analysts (SIA) forecasting continued expansion in locum tenens physician staffing—5% in 2025 and another 4% in 2026, making it the fastest-growing area in healthcare staffing.
While short-term locum tenens coverage helps address immediate gaps, it often doesn’t resolve broader challenges such as covering specialties with multiple FTE gaps, moving from an outsourced to employed model, or achieving long-term workforce goals. Recognizing this need, Medicus created a project-based interim staffing solution known as the Medicus Transition Program.
The Transition Program aligns staffing with organizational strategy, delivering tailored solutions that strengthen care continuity, control costs, and support scheduling demands. As part of this initiative, healthcare leaders gain access to MedicusIQ, a powerful VMS alternative that centralizes workflow automation, boosts transparency, and provides actionable analytics resulting in faster time-to-fill and higher quality placements.
The effectiveness of the Medicus Transition Program is evident in its application in real-world settings. Through Medicus’ project-based interim staffing, health systems have been able to preserve access to care, stabilize service lines, and continue advancing workforce initiatives during periods of staffing change, including:
- Maintaining Continuity of Care During Staffing Model Shifts: A leading health system made the shift from an outsourced to a fully employed OB hospitalist model, ensuring uninterrupted coverage and support. Click here to learn more.
- Supporting Outsourced Groups when Care Demands Spike: Faced with a 40,000-case radiology backlog, a major health system turned to Medicus to provide supplemental coverage. To see how, click here.
- Managing Surges in Patient Volumes or Provider Turnover: Medicus helped secure anesthesia coverage within 30 days at a level 1 pediatric trauma facility to ensure access to care while permanent pediatric anesthesiologists were secured. Read the complete case study here.
By blending immediate interim support with long-term clinical staffing strategies, the Medicus Transition Program ensures healthcare leaders have the tools, expertise, and resources necessary to ensure access to care today while preparing for the staffing demands of tomorrow.
The post How to Achieve Short-Term Workforce Stability While Executing a Long-Term Strategy appeared first on Becker’s Hospital Review | Healthcare News & Analysis.
11 healthcare roles that do not require a college degree
A number of healthcare roles do not require education beyond a high school diploma, with average annual salaries reaching up to $72,415.
Many of these roles require obtaining a certification and passing an exam, according to a June 9 article from Indeed.
Several roles are also in high demand. Over the next 10 years, demand is expected to increase for home health aides (22%) and medical assistants (14%).
Below are 11 roles that do not require a college degree, along with their average salary, according to Indeed:
1. Dental assistant: $72,415
2. Licensed practical nurse: $59,639
3. Massage therapist: $58,172
4. Occupational therapy aide: $55,247
5. Phlebotomy technician: $53,069
6. Patient care technician: $51,925
7. Emergency medical technician: $46,258
8. Medical assistant: $46,145
9. Home health aide: $37,484
10. Medical transcriptionist: $37,278
11. Medical biller: $36,773
The post 11 healthcare roles that do not require a college degree appeared first on Becker’s Hospital Review | Healthcare News & Analysis.
The 43 rural emergency hospitals, by state
Forty-three hospitals across 18 states have converted to rural emergency facilities since the law that created the designation took effect in January 2023, according to data from CMS.
Here are the hospitals that have converted to rural emergency status, by state:
Alabama (3)
- Bullock County Hospital (Union Springs)
- East Alabama Health-Lanier (Valley)
- J. Paul Jones Hospital (Camden)
Arkansas (5)
- DeWitt Hospital
- Eureka Springs Hospital
- Helena Regional Medical Center
- South Mississippi County Regional Medical Center (Osceola)
- St. Bernards Five Rivers Medical Center (Pocahontas)
Georgia (3)
- Blue Ridge Medical Center
- Irwin County Hospital (Ocilla)
- Taylor Regional Hospital (Hawkinsville)
Idaho (1)
- Cascade Medical Center
Kansas (3)
- Mercy Hospital (Moundridge)
- Rush County Memorial Hospital (La Crosse)
- South Central Kansas Medical Center (Arkansas City)
Kentucky (2)
- Crittenden Community Hospital (Marion)
- Fleming County Hospital (Flemingsburg)
Louisiana (1)
- Assumption Community Hospital (Napoleonville)
Michigan (1)
- Sturgis Hospital
Minnesota (1)
- Mahnomen Health Center
Mississippi (7)
- Green County Hospital (Leakesville)
- Jefferson County Hospital (Fayette)
- Panola Medical Center (Batesville)
- Perry County General Hospital (Richton)
- Progressive Health of Houston
- Sharkey Issaquena Community Hospital (Rolling Fork)
- Smith County Emergency Hospital (Raleigh)
Missouri (1)
- Parkland Health Center– Bonne Terre
Nebraska (1)
- Friend Community Healthcare System
New Mexico (1)
- Guadalupe County Hospital (Santa Rosa)
New York (2)
- Clifton Fine Hospital (Star Lake)
- Ira Davenport Memorial Hospital (Bath)
Oklahoma (4)
- Elkview General Hospital (Hobart)
- Harper County Community Hospital (Buffalo)
- Stillwater Medical – Blackwell
- Stillwater Medical – Perry
South Dakota (1)
- Landmann-Jungman Memorial Hospital (Scotland)
Tennessee (2)
- Tristar Ashland City Medical Center
- Wayne Medical Center (Waynesboro)
Texas (4)
- Anson General Hospital
- CHI St. Luke’s Health – Memorial Hospital – San Augustine
- Crosbyton Clinic Hospital
- Falls Community Hospital and Clinic (Marlin)
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10 best small cities for health, affordability
Carmel, Ind., is the best small city to live in the U.S., largely due to economic and health factors, according to a Sept. 30 list from WalletHub.
The Indiana city has one of the lowest unemployment rates in the nation, a median credit score of 775 and the 11th-lowest share of adults in fair or poor health.
WalletHub evaluated 1,318 cities based on education and health, affordability, economic health, quality of life and safety. The personal finance website graded 45 metrics on a 100-point scale and calculated each city’s weighted average across all metrics. Cities with populations between 25,000 and 100,000 were included.
Health metrics factored in the share of insured residents, premature death rate and access to healthy foods.
Five of the top 10 cities are located in the Midwest.
Here are the top 10 cities on WalletHub’s 2025 list of the “Best Small Cities in America”:
1. Carmel, Ind.
2. Brookfield, Wis.
3. Apex, N.C.
4. Lexington, Mass.
5. Westfield, Ind.
6. Fishers, Ind.
7. Brentwood, Tenn.
8. Saratoga Springs, N.Y.
9. Appleton, Wis.
10. Lehi, Utah
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What frustrates clinicians most about EHRs
EHR-related complaints that may sound mundane — extra clicks, redundant alarms and data scattered across systems — can reflect a deeper frustration, healthcare executives told Becker’s.
Michelle Charles, DNP, RN, chief nursing informatics officer for Fort Wayne, Ind.-based Parkview Health, said each upgrade often adds new screens and notifications while leaving outdated ones in place.
“System upgrades often introduce numerous changes, leading to the same information being located in multiple areas,” she said. “While new features and information are frequently added, it is rare that any elements are removed.”
At Chicago-based CommonSpirit Health, which spans more than 20 states, Linda Goodwin, MSN, RN, system senior vice president of nursing and CNIO, hears the same refrain: documentation that takes too long, alarms that intrude and the inefficiency of coordinating care when patient information is split between multiple platforms. Such obstacles, she said, can slow decision-making and delay the moment a patient is discharged or transferred.
“The lack of integration particularly hinders the efficiency of care coordination and final patient disposition,” Ms. Goodwin said.
Speed is not the only issue, either. At Akron, Ohio-based Summa Health, CNIO Marc Benoy, BSN, RN, said clinicians struggle to sift through notes swollen by regulatory requirements and copied text.
“Clinicians face information overload: relevant details are buried among duplications, lengthy notes and poorly organized data,” he said. For nurses, physicians and therapists who each have different priorities, the EHR often presents information in the same undifferentiated way. That slows decisions and heightens the risk of missing something important.
Mr. Benoy said the rigid templates at the core of many systems also work against the grain of bedside care. Documentation designed for billing and quality reporting does not always connect with how clinicians think.
“This disconnect makes documentation feel like busywork rather than a reflection of real clinical reasoning or patient context,” he said.
At Tampa, Fla.-based Moffitt Cancer Center, CNIO Marc Perkins-Carrillo, MSN, RN, said the theme is similar. Clinicians at the health system describe the effort required to reach critical data as one of the biggest burdens of the system.
“The sheer volume of data presented, often without prioritization, makes it difficult to quickly identify what is most relevant,” he said. The interface, he added, leaves little room for flexibility, pushing clinicians into one-size-fits-all views that rarely fit the work they do.
The complaints reflect a broader tension in how EHRs have evolved. Built in part to satisfy billing and compliance needs, they have become dense repositories where communication between clinicians can get lost.
“Documentation has become heavily shaped by quality reporting, billing and regulatory requirements,” Mr. Benoy said. “While important, this emphasis crowds out the goal of lean, clinically useful notes.”
For the CNIOs, the answer is not more features but fewer. What clinicians ask for most often is not the next upgrade but relief from the clutter already there.
“Optimizing the EHR is paramount to reducing documentation burden and supporting clinician well-being,” Dr. Charles said.
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The hidden costs of inventory: How health systems can drive savings + resilience
Healthcare supply chains are under immense pressure, and the stakes in 2025 are higher than ever.
Policy shifts, rising costs and tariff implications are compounding long-standing challenges around inventory management. For hospitals and health systems, this creates a delicate balancing act: clinical and pharmacy leaders must ensure uninterrupted access to essential supplies and medications for patient care; supply chain executives are contending with escalating costs and persistent disruptions; and CFOs, already navigating historic margin pressures, are pushing for smarter inventory strategies that better manage working capital and minimize waste.
Against this backdrop, Becker’s Healthcare spoke with Executive Director of Inventory Count Operations for GHX, Scott Evans, to discuss how health systems can reimagine inventory management to build resilience, optimize performance and position themselves for long-term sustainability.
Common pain points in inventory management
Clinicians can’t afford to be without critical supplies when patient care is on the line. At the same time, carrying excess inventory ties up valuable working capital and increases the risk of products expiring before they can be used — leading to unnecessary waste.
According to Mr. Evans, two issues consistently undermine effective inventory management. The first is a lack of visibility into what supplies an organization actually has on hand. This challenge is often magnified by inventory spread across multiple storage locations and by clinicians setting aside personal “safety stocks.” In some cases, he noted, nurses have gone so far as to hide supplies to ensure they don’t run out.
Collectively, these challenges underscore an imperative for systemwide visibility. “Providers need to understand the true value of their inventory and the working capital that is being tied up,” Mr. Evans said.
Mr. Evans also pointed to inadequate planning for uncertainty as a common pitfall. With supply chain disruptions now a frequent reality, failing to plan ahead can leave providers vulnerable to shortages that jeopardize patient care — or conversely, saddle them with excess inventory that strains finances.
Why counts remain a persistent challenge
The starting point for effective inventory management is conducting a regular, high-quality inventory count, which Mr. Evans calls an “annual inventory checkup.”
“Healthcare supply chain leaders should think of inventory services as an annual checkup that contributes to a healthier bottom line and healthier patients,” Mr. Evans said.
However, he noted a common challenge here: many providers attempt to do these checkups internally, using clinical staff — something that tends to hurt staff morale, takes valuable team members away from delivering patient care and can increase costs if the provider has to pay overtime to conduct the inventory count.
“Clinical staff should be focused on taking care of patients and revenue-generating activities , versus administrative duties,” Mr. Evans said.
Another challenge arises when healthcare organizations rely on unqualified third parties to count inventory, which can present a number of risks. Mr. Evans explained that providers frequently engage a third party that specializes in inventory management but lacks deep knowledge of healthcare, which has unique products, protocols and credentialing practices.
He shared an example of a generalist solution provider — one without a deep understanding of healthcare — that failed to recognize certain products were on consignment. As a result, the reports it generated were unreliable. “That can happen when they don’t understand healthcare,” Mr. Evans said.
A smarter approach to inventory management
GHX offers healthcare organizations a better approach for inventory counts and inventory management, providing an extensive solution with a team that includes professional, experienced and credentialed GHX employees — not contractors. GHX focuses on healthcare and has a deep understanding of the industry with decades of healthcare experience.
GHX’s results include more accurate, reliable and comprehensive inventory data and reports that clinical, pharmacy, supply chain and financial leaders can trust. Importantly, this data is collected by GHX without distracting clinical staff members from patient care. “Our service addresses the most important issues that providers struggle with,” Mr. Evans said. “It provides access to stock-level visibility, expired product, as well as inventory location.”
Last year, GHX conducted over 700 inventories for healthcare providers, identifying over $9 million in expired products. Greater visibility could have prevented these losses, enabling providers to better manage inventory and reinvest resources where they matter most.
From raw data to strategic insights.
While GHX specializes in performing inventory counts and providing greater inventory visibility, its value extends far beyond measurement. Mr. Evans described GHX as a strategic data analytics partner, transforming collected inventory data into actionable insights.
“We don’t just tell providers what their inventory position is; we apply data analytics to spotlight potential problems before they occur,” Mr. Evans said. “It’s not about looking at the rearview mirror but seeing what’s coming around the corner.”
GHX offers clinical and pharmacy inventory count services exclusively for healthcare. Learn more.
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Physician consolidation by the numbers: 5 key takeaways
Independent physician practices are disappearing as hospitals, payers, corporate entities and private equity expand their reach, according to a new Government Accountability Office report.
Here are five key takeaways:
1.In 2024, just 42% of physicians worked in private practice, down from 60% in 2012. Nearly half (47%) were employed by or affiliated with hospitals.
2. Corporate entities, including insurers and private equity firms, employed 23% of physicians in 2024, up from 15% in 2019. Private equity-owned practices now account for 6.5% of physicians, with PE controlling more than 30% of doctors in certain specialties like gastroenterology, dermatology and ophthalmology.
3. Hospital-physician integration reached 66% in the Midwest and 58% in rural areas in 2024, outpacing other regions.
4. All 10 of the largest U.S. insurers now own practices or management service organizations. UnitedHealth Group’s Optum alone employs about 9,000 physicians, affiliates with around 90,000, and controlled 2.7% of the national primary care market in 2023. Insurer-run practices provided roughly 4% of all Medicare primary care services that year.
5. The report links consolidation to higher prices: office visits cost about 17% more after hospital-physician integration, inpatient prices rose 3% to 5% and OB/GYN childbirth services saw a 15% price increase. In Medicare, shifting services into hospital outpatient departments raised spending by billions. However, the Congressional Budget Office projects that aligning payment rates between outpatient and physician-office services could save nearly $157 billion from 2025 to 2034.
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FDA approves breast cancer drug
The FDA has approved Eli Lilly’s imlunestrant, an oral estrogen receptor antagonist, for the treatment of adults with estrogen receptor positive, HER2-negative, ESR1-mutated advanced or metastatic breast cancer that has progressed following at least one prior endocrine therapy.
The approval is based on results from a phase 3 trial, which included 874 patients. Among 256 patients with ESR1 mutations, imlunestrant showed a median progression-free survival of 5.5 months, compared to 3.8 months with standard endocrine therapies, according to a Sept. 25 news release from the agency.
The drug also showed a higher objective response rate of 14.3% with imlunestrant, compared to 7.7% for the comparison group, the release said.
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Where health system leaders are doubling down — and pulling back — on hiring
Healthcare was one of only a few sectors that posted job gains in August, adding more jobs than the overall economy.
At the same time, healthcare organizations across the U.S. face financial challenges, with at least 77 hospitals cutting jobs in 2025.
With healthcare seen by some as the “backbone” of U.S. hiring, where are human resources leaders at hospitals and health systems prioritizing the most?
Becker’s connected with five health system human resources leaders to learn which areas they are prioritizing.
Emphasis on bedside roles
At Clearwater, Fla.-based BayCare Health System, direct patient care roles, especially nursing, behavioral health and allied health professionals, are a key focus.
“These areas are critical to meeting the growing demand for services across our communities,” Nikki Daily, chief team resources officer, told Becker’s. “We’re also investing in roles that support care coordination and population health, as we continue shifting toward value-based care.
Radnor, Pa.-based Main Line Health is prioritizing clinical roles and support services roles, including nursing, imaging and sterile processing, Pam Teufel, chief human resources officer, told Becker’s.
“We are continuing to build pipelines because we are growing,” Ms. Teufel said. “We have a couple health systems in our market that have closed, and we are full to the brim, so my ability to deliver talent to the organization is imperative.”
Dover, Del.-based Bayhealth is also prioritizing nursing roles and allied professionals such as radiology and laboratory technicians. One area of focus is child care. The system is opening a second child care center location in the first quarter of 2026, licensed for 102 children, Chief Human Resources Officer Darlene Stone told Becker’s.
“We’re going to have to fully staff that in our community as well,” Ms. Stone said. “It’s a benefit and a recruitment and retention tool for our staff, because the child care center is open seven days a week to accommodate the 12-hour shift workers.”
At Annapolis, Md.-based Luminis Health, Chief Human Resources Officer Amy Beales is focused on balance.
“Healthcare has always been a dynamic labor market, and while we’re seeing broad growth nationally, our approach remains steady rather than swinging heavily in one direction or another,” Ms. Beales told Becker’s. “At Luminis Health, our staffing models are grounded in data-driven projections, patient demand, community needs, and operational planning. That means we aren’t ‘doubling down’ in any single area or pulling back dramatically in another; we’re focused on balance and stability.”
Rethinking optimization strategies
Several CHROs also said they are not necessarily reducing hiring in any specific area.
“Rather than pulling back in any specific area, our focus is on optimizing workforce strategies that enhance efficiency and improve the employee experience,” Ms. Daily said. “This is increasingly vital as competition for skilled talent continues to grow.”
While not pulling back entirely, Kalamazoo, Mich.-based Bronson Healthcare is taking a more measured approach to hiring nonclinical roles, Senior Vice President of Human Resources and Chief People Officer Cheryl Johnson told Becker’s. The system is focused on building a sustainable clinical workforce, while being strategic and disciplined in other areas.
“We are being thoughtful about how we deploy talent in these areas, focusing on operational efficiency, supporting work-life integration, and ensuring that every role contributes meaningfully to the patient experience,” she said.
The system is determining where it can streamline operations, leverage technology and improve efficiency without compromising quality of care or patient and employee experience.
“Communication and transparency are key. We are working closely with our teams to help them understand the ‘why’ behind these shifts, hear their voices and tying every decision back to our mission and to the needs of our patients,” Ms. Johnson said. “Ultimately, this is not about reducing the workforce, it is about realigning it in a way that allows us to deliver exceptional care today while building a more sustainable model for the future.”
One area in which Main Line Health is pausing hiring in some cases is with respect to certain leadership roles.
“If a middle manager leaves, we’re trying to push ourselves to say, ‘Could someone’s span increase? Do we need that layer of management, or could we have someone else take it on as a growth opportunity?’” Ms. Teufel said. “The only other area where we would pause is if it is an entry-level job and we feel like we can do some automation with robotic process automation, or any other automation — then we may pause there, and then we may consider deploying it somewhere differently.”
Ms. Stone noted that Bayhealth’s focus is on clinical goals, though it is not consolidating roles intentionally.
“But I think it’s just part of our DNA that when you have a role open up administratively, you will always ask yourselves, through natural attrition, if we’re going to refill it, should we repost it? Do we really need that capacity? Are there other ways that we could look at it?” she said. “So we tend to do it more from an optics [standpoint] when natural attrition occurs, to see what we need to do for the future.”
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Severe pediatric flu complication on the rise, CDC data suggests
Cases of a rare, flu-related complication that causes brain inflammation among children are on the rise, a new CDC report suggests.
During the 2024-25 flu season, 109 children were diagnosed with influenza-associated encephalopathy, according to the report, which is based on cases clinicians and health departments confirmed with the CDC. There are several forms of IAE, the most severe of which is acute necrotizing encephalopathy, or ANE.
ANE — which can cause severe neurological symptoms and lead to brain damage — accounted for about one-third of the 109 reported cases during last year’s flu season. ANE has never been formally tracked because, historically, there were only a few cases per year. After receiving several reports of children who died after developing ANE in January, the CDC put out a request asking clinicians and health departments to formally notify the agency of any form of IAE.
Of the 109 reported cases, 55% occurred among children who were previously healthy. Seventy-four percent of patients were admitted to the ICU and 19% died. Only 16% of affected children had received a flu vaccine, according to the report.
Last year’s flu season was also the deadliest for children in any non-H1N1 flu pandemic season since 2004, with 280 pediatric deaths reported.
The CDC recommends everyone 6 months and older receive an annual flu shot to prevent severe outcomes. During last year’s flu season, 49.2% of children ages 6 months to 17 years old got a flu shot.
“We don’t always know how to predict which kids are going to have the most severe forms of flu, which is why we recommend the vaccine for everyone,” Buddy Creech, MD, a pediatric infectious disease physician at Nashville, Tenn.-based Vanderbilt University Medical Center, told NBC News. “It’s a misnomer to think that only sickly kids get complications from the flu.”
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Best use of emerging tech in health systems from 50 leaders
Emerging technologies have greatly improved efficiency at most health systems.
Over 50 healthcare leaders spoke with Becker’s about their best uses of tech in the past year.
The leaders featured below are speaking at Becker’s 10th Annual Health IT + Digital Health + RCM Conference, Sept. 30-Oct. 3, 2025, at the Hyatt Regency Chicago.
If you would like to join the event as a speaker, please contact Scott King at sking@beckershealthcare.com.
As part of an ongoing series, Becker’s is connecting with healthcare leaders who will speak at the event to get their perspectives on key issues in the industry.
Editor’s note: Responses have been lightly edited for length and clarity.
Question: What’s your system’s best use of tech in the past year, and why?
Katherine McPherson. Director, Human Resources Operations, CommonSpirit Health (Chicago): Our organization’s VIC Program (Virtually Integrated Care) is one of CommonSpirit Health’s best uses of tech this past year. It is an AI-enhanced platform with virtual nurses plus AI monitoring that will trigger bedside alerts. This can also detect patient movements that can signal a risk of a fall or potential pressure injury. The triggering of bedside alerts along with the monitoring help our bedside care teams proactively provide care to our patients, and this model has proved to be a very positive and beneficial partnership with our bedside care teams by integrating seamlessly into our bedside workflows.
Carmelita Riley. Senior Director, System Staffing, Houston Methodist: This year, Houston Methodist has continued to invest in technology that helps our care teams spend more time with patients and less time on paperwork. From wearable devices that track vital signs continuously to tools that automatically document conversations, these innovations enable our providers to deliver the highest levels of care in an extremely efficient manner.
Houston Methodist also expanded virtual monitoring to help keep patients safe while maximizing our staff’s time and minimizing stress. These upgrades demonstrate Houston Methodist’s commitment to utilizing technology that supports the highest quality of patient care, reduces employee burnout and enables us to use resources more efficiently.
Toyosi Olutade, MD. Chief Medical Officer, UnityPoint Health-Quad Cities (Rock Island, IL): One of the most exciting changes at UnityPoint Health this year has been rolling out virtual admission and discharge nurses across the system. It has helped keep patients moving, eased pressure points, and given our bedside teams more time for what they do best—direct patient-facing care.
The difference has been clear: smoother operations and a better experience for both patients and staff. When we deploy technology with people in mind, it makes a difference.
Emily Jacobsen. Vice President, Clinical Systems and Chief, Clinical Informatics, University of Maryland Medical System (Baltimore): One of our most impactful tech implementations this year has been Epic’s Slicer Dicer tool. Though we’ve only been live for under a year, it’s already empowering teams—especially in pharmacy and billing—to explore data independently, identify trends, and drill into line-level insights. The ability to jump directly to related records has made reporting more intuitive and actionable. We’ve currently implemented 59 models, and feedback from users has been overwhelmingly positive. We’re also leveraging the tool to track implementation success and key performance indicators across several initiatives, helping us better understand adoption and outcomes in real time.
Michael Schnabel. Vice President and Chief Information Officer, University of Texas Health Science Center (Houston): This past year, our health system’s most important achievement has been advancing technology and cyber resiliency to safeguard patient care. By strengthening infrastructure with multi-site redundancy, automated failover, and secure data transfer capabilities, we’ve ensured that critical clinical systems remain available without interruption. This resiliency protects against disruptions, giving providers confidence that patient records, imaging, and essential applications are always accessible when needed most.
We also advanced AI adoption to directly support clinicians and patients. Through the Abridge platform, ambient listening now automates clinical documentation, reducing administrative burden and allowing providers to devote more time to meaningful patient interactions. Early adoption shows measurable improvements in accuracy, efficiency, and clinician satisfaction. In parallel, our NESA virtual nursing program extends bedside care by remotely managing routine tasks and monitoring, freeing on-site nurses to concentrate on higher-acuity needs. The result is improved efficiency, enhanced patient experience, and reduced staff strain.
Together, these initiatives highlight how resilient infrastructure and intelligent AI adoption are shaping a more reliable, efficient, and patient-centered health system.
Elmer Laureano. Director, Patient Access, Inova Health Systems (Falls Church, VA): Over the past year, we at Inova Health Systems have made significant progress in improving our Emergency Department (ED) Self-Registration completion rates. As a system, we are currently averaging a 60% completion rate, with a couple of facilities achieving and maintaining rates above 80%. ED self-registration plays a vital role in enhancing the accuracy of demographic data by allowing patients to enter their information directly. This not only improves data integrity but also empowers patients by giving them autonomy during their ED visit. It enables them to focus more on their care and engage more effectively with our clinical teams.
Jennifer Ledford. Director, Analytics and Financial Operations, Northeast Georgia Health Systems (Gainesville, GA): From the perspective of our Clinically Integrated Network, the most impactful use of technology over the past year has been the implementation of DAX Copilot, an AI-enabled clinical documentation support tool. Designed to assist providers during patient encounters, DAX Copilot helps streamline charting processes and supports more complete documentation, which may contribute to improved Hierarchical Condition Category (HCC) coding and identification of care gaps. While we are still in the early stages of implementation, we are encouraged by its potential to enhance documentation quality and provider efficiency. This initiative also reflects our organization’s commitment to investing in tools that support clinicians—helping to reduce administrative burden and contributing to efforts aimed at mitigating provider burnout.
Nariman Heshmati, MD. Chief Physician and Operations Executive, Lee Physician Group, Lee Health (Fort Myers, FL): We have had many good uses of tech in the past year and continue to explore more; however, our best use has to be Abridge AI scribes. This is something that was easily adopted by our clinicians, has reduced clinical documentation times, and has a widespread impact throughout our group. As we explore other tech solutions, we are looking for things that meet similar criteria—easily implemented, demonstrated results, and wide applicability.
Patricia “Pidge” Lohr. System Chief Nursing Officer, INTEGRIS Health (Oklahoma City): In the past year, our best use of technology has been advancing virtual care and patient safety. We launched virtual nursing pilots that streamline workflows by shifting admissions, discharges, medication reconciliation, and education to virtual nurses, allowing bedside teams to focus more on direct care. At the same time, we implemented a new telesitter platform and vendor, improving reliability and scalability to better monitor patients at risk for falls or safety events. Together, these innovations reduce workload pressures, optimize resources, and strengthen both patient and caregiver safety.
Kammie Monarch. Chief Nurse Executive, San Juan Regional Medical Center (Farmington, NM): In its’ quest to intervene early when a patient appears to be at risk for falling, San Juan Regional Medical Center implemented Avasure’s mobile, two-way telesitting technology. As a result, on a monthly basis, hundreds of potential falls have been averted, and potential self-harm, elopement and other adverse events have been prevented. The effectiveness of this technology is such that the San Juan Regional Medical Center is doubling its’ inventory of two-way telesitting monitors this fiscal year.
Reid Stephan. Vice President and Chief Information Officer, St. Luke’s Health System (Boise, ID): Our system’s most impactful use of technology this past year has been the deployment of ambient AI to support clinical documentation. By listening unobtrusively during patient visits and automatically generating structured notes, this solution has allowed us to move away from a zero-sum model where improvements for providers, patients, or shared services often come at the expense of another group. Instead, ambient AI has created a universally beneficial experience with a threefold impact:
- For providers: It has dramatically reduced documentation burden, freeing clinicians to focus more fully on patient care rather than screens.
- For patients: It has elevated the care experience through greater eye contact, stronger communication, and more meaningful connections with their providers.
- For shared services: It has strengthened downstream processes in coding, billing, and analytics by producing documentation that is more accurate, consistent, and timely.
In short, ambient AI has proven to be a rare win-win-win that advanced provider well-being, patient satisfaction, and system efficiency all at once.
Harshal Shah. Director, Virtual Care, Hackensack Meridian Health (Edison, NJ): Over the past year, the most impactful use of technology has been advancing virtual care and AI-enabled tools to improve patient access and experience. At Hackensack Meridian Health, we have standardized Epic-integrated video visits and expanded remote patient monitoring, giving clinicians real-time insights while making care more convenient for patients. We have also streamlined scheduling and added translation services to reduce barriers for diverse populations. These initiatives demonstrate how digital health can move beyond IT projects to become true patient and clinician-centric products, improving quality, access, and outcomes.
Christopher Horvat, MD. Senior Director, Clinical Informatics, UPMC (Pittsburgh): Our health system’s most impactful technology initiative this past year has been moving 40 hospitals onto a single electronic health record (Epic), paired with a cloud-based analytics platform (Snowflake). While full deployment will be completed by mid-2026, the work already underway is transforming how we deliver and measure care. The power lies not only in the software itself but in the time saved through harmonized data and standardized deployment across such a large system. This unified foundation allows us to rapidly build registries, conduct massive observational studies, embed clinical trials directly into care, and track operations with unmatched fidelity. By combining standardization of best practices with the ability to systematically test and scale individualized strategies, we’re refining a learning health system that advances world class care while delivering it.
Dan Exley. Interim Chief Information and Innovation Officer, Sharp HealthCare (San Diego): Sharp’s best use of tech this year is pretty unanimously the deployment of Abridge for our ambient scribe solution for physicians and APPs. As one of my peers said recently, “Deploying Abridge was the hardest I’ve ever run downhill deploying technology to clinicians.” I think it may be followed closely by our deployment of iPads for patient use in the acute care settings. We had our Digital Product Managers work with our Patient & Family Advisory team members in our Innovation Center to determine the best ways to configure those devices, and communicate with our patients about this new technology, and as a result we have utilization in the top 1% across the Epic customer community, which has yielded incredible outcomes in our patient engagement and satisfaction outcomes as a result of ready access to remote nurses, pharmacists, and other caregivers.
James Solava, DO. Medical Director, Clinical Informatics, Allegheny Health Network (Pittsburgh): I must say, the standout achievement in leveraging technology at Allegheny Health Network over the past ten months has certainly been the implementation of ambient scribe technology. We began a pilot program with three vendors in November 2024. This continued until July 2025 when we selected a final vendor.
Since beginning this pilot, we’ve managed to scale the technology to over 400 providers across more than 40 specialties, encompassing inpatient, ED, and ambulatory settings. The results have been tremendous. We’ve seen an 86% reduction in after-hours work and a 78% decrease in cognitive load for our providers. This has directly translated into happier doctors and patients who are enjoying more face-to-face time with their healthcare providers.
We continue to enroll more providers in the program and we are looking to get this technology in the hands of other members of the healthcare team in the near future.
Rachel K. McEntee, MD. CMIO and Associate Professor, Medicine, University of Vermont Health (Burlington): The best use of tech this year at University of Vermont Health is our enterprise-wide rollout of Abridge for ambient note documentation. This initiative checked all the boxes: great vendor partnership, engaged clinical and operational leaders, clearly established and measurable goals and success metrics, and a high-quality solution that solves a problem we have rather than being a solution in search of a problem. Our physicians and APPs love it, and we are seeing a tangible benefit in burnout reduction and decreased cognitive load, most pronounced in clinicians who use the tech for at least half of their patient encounters.
Anneliese Fischer. Revenue Cycle Manager, The Medical Center at Ocean Reef (Key Largo, FL): Over the past year, one of our most impactful technology implementations has been an AI-driven billing and coding software that seamlessly integrates with our current system. It analyzes provider documentation in real time and suggests appropriate billing codes based on clinical content, significantly reducing manual coding errors and improving claim accuracy. This tool not only enhances efficiency for our RCM team but also supports providers by streamlining their workflows and ensuring optimal reimbursement.
We’ve also seen improvements in compliance, audit readiness, and denial rates since deploying this solution is a testament to the power of using intelligent automation in healthcare revenue cycle operations.
Mark Townsend, MD. Chief Clinical Digital Ventures Officer, Bon Secours Mercy Health (Cincinnati): One of the best uses of new technology at Bon Secours Mercy Health in 2025 has been the rollout of ambient documentation for nursing. Through the leadership of Brian Weirich, our Chief Innovation Officer, our partnership with Abridge makes us the second health system to deploy ambient documentation for nursing. Nurses are our largest clinical workforce, and our teams are doubling down on empowering them to work smarter, not harder!
Michelle Myers, MHL, CPC, Senior Director, Revenue Cycle Management, Boulder Care (Portland, OR): Boulder’s best use of technology this past year has been in fully leveraging our digital platform to deliver timely, patient-centered care. Because our model is entirely tech-driven, we’re able to meet patients where they are—especially those who are often marginalized or underserved—and help drive meaningful improvements in health outcomes. By removing barriers like geography, stigma, and long wait times, our virtual care model ensures that patients can access high-quality treatment when they need it most.
This culture of technology is woven through every aspect of Boulder’s work, from initial enrollment and ongoing clinical engagement to billing and support services. By building our care delivery around technology, we’ve created a system that is not only more efficient, but also more compassionate and responsive to the unique needs of our patient community.
Looking ahead, we’re layering in AI and other emerging technologies to further innovate and expand what’s possible. These tools allow us to streamline processes, personalize patient interactions, and proactively identify needs—helping our teams deliver care that is both scalable and deeply human. In this way, Boulder’s use of technology goes beyond convenience—it is a lifeline that connects patients to consistent, personalized support that can truly change lives.
Bryon Frost, MD. CMIO, McLeod Health (Florence, SC): Our most notable success this year has been the deployment of Suki as our ambient AI scribe. By structuring the contract around patient encounters rather than a fixed subscription fee, we aligned incentives with the vendor which accelerated adoption and scaling. This arrangement allowed us to cap monthly costs and avoid paying for under-utilized licenses. Adoption has been strong, producing a net financial gain of $2,629 per provider each month through improved coding and increased patient capacity. Most importantly, this approach has reduced physician burnout and improved patient satisfaction; a clear ROI win for a non-academic health system like ours.
Anthony Pratt. Director, IS Service Desk, Sinai Health Systems (Chicago): Within the past year we at Sinai Chicago have used several features within EPIC and the feature that places a little ease of use for us would be Telemedicine and Virtual Health. The pandemic accelerated the adoption of telemedicine (virtual doctor visits), but in the past year, its integration has been taken to new heights. Now, telehealth platforms use advanced AI to triage patients and direct them to the appropriate specialist. They can also monitor chronic conditions like diabetes or hypertension remotely through wearable devices, sending real-time data to physicians for more personalized care.
James M. Blum, MD, FCCM, Chief Health Information Officer, University of Iowa Health Care (Iowa City): Our most impactful technological advancement this past year has undoubtedly been our use of AI, specifically ambient technology and chart discovery tools. These innovations were instrumental in achieving a 19-point increase in our Arch Collaborative Net EHR Experience Score among providers. Additionally, we observed a significant decline in burnout indicators. I genuinely doubt that we’ll ever implement something as transformative again in my career.
Zafar Chaudry, MD. Senior Vice President, Chief Digital Officer and Chief AI and Information Officer, Seattle Children’s: Seattle Children’s has partnered with Google Cloud to develop Pathway Assistant, an AI-powered tool designed to help clinicians access critical medical information quicker. The tool uses Google’s Gemini models to synthesize information from the hospital’s extensive library of clinical standard work (CSW) pathways, which are comprehensive treatment protocols for various conditions. Previously stored in hundreds of thousands of pages of PDFs, these pathways can now be queried by clinicians in natural language, receiving a concise and accurate response in seconds. This drastically reduces the time needed for research, allowing providers to focus more on direct patient care. The assistant also provides sources for its answers and uses feedback from users to continuously improve its accuracy and the underlying documentation.
William Hidlay, Chief Communications and Marketing Officer, The Ohio State University Wexner Medical Center (Columbus): Across the Ohio State Wexner Medical Center, we have successfully implemented the use of the Microsoft Dragon Ambient eXperience Copilot application (DAX), which uses conversational, ambient and generative AI to securely listen to a provider-patient visit and draft clinical notes in the patient’s electronic medical record. Rather than the doctor or advanced practice professional typing notes during a patient visit, they can focus on their conversation with the patient and then review and edit the notes afterward. We have an estimated 1,000 physicians and APPs using the DAX ambient listening application in about 12,000 patient encounters each week. Using this technology has saved our providers an estimated 3-5 minutes per note, a 66% savings in documentation time. More importantly, it has eased the documentation burden for our physicians and APPs while improving the experience for patients because their clinicians are spending more time truly focused on them during each visit.
Deepti Pandita, MD. CMIO, Vice President, Clinical Informatics and Associate Professor, Medicine, University of California Irvine Health (Orange): One of our most impactful uses of technology this past year has been the deployment of ambient AI for clinical documentation. By automating note-taking during patient encounters, we’ve significantly reduced the administrative burden on providers. This has led to measurable improvements in provider wellbeing and a noticeable decrease in burnout. Ambient AI allows clinicians to focus more fully on patient care, while ensuring documentation is timely, accurate, and less burdensome.
Michael Mainiero. Chief Digital and Information Officer, Catholic Health (New York): We’ve taken a deliberate, system-wide approach to scaling AI and automation at Catholic Health, with a focus on solutions that are patient-centered, operationally sound, and clinically relevant. Two-way texting and conversational AI have become a highly-engaging way for patients to schedule, communicate, and stay connected across their care journey, fully integrated into our Epic workflows. This work sits within a broader strategy that includes AI-assisted coding, ambient patient monitoring at the bedside, and other targeted initiatives. Across all of it, we prioritize clear attribution to patient or provider experience, financial impact, time saved, and quality or safety outcomes.
Nadine Simmons-Ziegler. Vice President, Perioperative Services, South Shore University Hospital Northwell Health (Bayshore, NY): Across Northwell Health, we’ve embraced advanced analytics and AI-driven platforms to improve perioperative efficiency and patient outcomes. We use Copient Health to optimize OR scheduling and LeanTaaS to forecast system-wide surgical demand.
At South Shore University Hospital, we use Copient Health’s machine-learning tools to optimize OR scheduling, uncover unused block time, and improve patient access. Across Northwell Health, LeanTaaS enhances system-wide forecasting and resource utilization, helping us grow surgical volume without expanding infrastructure. Together, these platforms have streamlined coordination, reduced delays, and elevated the surgical experience for patients, surgeons, and staff.
Bob Berbeco, Chief Information Officer, Mahaska Health (Oskaloosa, Iowa): Over the past year, Mahaska Health’s most transformative use of technology has been the advancement of measurement culture, data science, and artificial intelligence (AI) based tools into clinical and operational practice. By forming a multidisciplinary data / AI core team that consists of senior leaders, providers, informaticists, AI developers, and technologists, we have worked in partnership to further the use of analytic and AI tools. This resulted in our organization enhancing its ability to visualize trends, measure outcomes, and make timelier data-driven decisions. With a strong emphasis on enhancing our measurement culture, we have built greater trust and accessibility of information, empowering providers and staff to have more accurate, transparent, and well-managed data. Access to Epic Cosmos has also expanded opportunities for research, grant funding, and benchmarking against national standards.
These efforts have established metrics for success, empowered teams to identify opportunities for continual incremental improvement, and strengthened collaboration across departments. For the community, this investment means more informed care delivery, improved efficiency, and greater potential to leverage insights for population health initiatives. By having a clear focus on AI, data science, and data governance in its core organizational roadmap, Mahaska Health is shaping a more connected, transparent, and patient-centered future.
David Flannery, MD. Director, Telegenetics and Digital Genetics, Medical Genetics and Genomics Department, Cleveland Clinic: For our system, the biggest impact has been the rollout of AI scribing software.
For our Department of Medical Genetics and Genomics, the big impact has been our development and implementation of a chatbot for pre-test education and consent for patients referred for Pharmacogenomic testing.
Judd Hollander, MD. Senior Vice President, Healthcare Delivery Innovation and Chief Virtual Care Officer; Professor, Department of Emergency Medicine, Sidney Kimmel Medical College, Thomas Jefferson University Health (Philadelphia): Jefferson Health has staked a bold AI strategy to reclaim 10M+ clinician hours by 2028 by giving providers more time for what matters most: caring for patients and families. In the last week alone over 20,000 notes were generated by ambient AI. Nearly 10,000 users are already provisioned to use the technology, we have seen more than a 10-fold growth in clinician utilization in the last 3 months with 1,000 clinicians using it last week and 142 of them were new users. It’s about time….for patients.
Marcus Speaker, MD. Associate CMIO, Carilion Clinic (Raonoke, VA): In the past year, our most transformative use of technology has been the deployment of Microsoft’s DAX Ambient Scribe. This solution has meaningfully advanced physician well-being by reducing documentation burden and restoring time for direct patient care. What makes this implementation stand out is the unsolicited feedback from frontline clinicians who consistently describe it as one of the most impactful innovations they have experienced. Rarely do we see a technology adoption resonate so deeply across the organization, and its positive effect on both our providers and patients has been extraordinary.
Marvin Mickelson Jr. System Director, Shared Revenue Cycle, The University of Kansas Health System (Kansas City): In one of my areas of responsibility, we started using machine learning and algorithms from a vendor using our data to facilitate the resolving of credit balances. This process has assisted us in resolving more than 18,000 Hospital Billing accounts and more than 78,000 Professional billing lines for more than $52 million of credits. The credits resolved consist of both false credits caused by adjustments and payments that resulted in credits.
James Matera, DO, FACOI, ACPE, Senior Vice President, Medical Affairs and Chief Medical Officer, CentraState Medical Center (Freehold, NJ): For us, at CentraState, it revolves around data, data, data! As we mature in the use of EPIC and now Vizient, the data we obtain and analyze can help us achieve strategic goals like decreasing variability, targeting readmissions, and looking at HAIs, like CAUTIs and CLABSIs. This data enables us to set standards, workflows and clinical pathways in an effort to decrease fragmentation in delivery of care.
Robb Wetmore, MHR, Director, Digital Healthcare, Variety Care (Oklahoma City): In the past year, our most impactful use of technology has been the implementation of DAX, which has been met with nothing but glowing remarks from our providers. It has improved satisfaction across the board—enhancing documentation and coding, reducing claim edits, and most importantly, freeing providers to be more engaged and less rushed with their patients. Even our patients notice the difference.
That said, when I zoom out to the bigger picture, our investment in telemedicine and remote care is the most transformative. At a time when many of our most vulnerable patients feel unsafe leaving their homes and trust in healthcare continues to erode, the ability to meet people where they are—physically and emotionally—is essential. Reliable, dependable care at a distance ensures access, preserves continuity, and reinforces that their health matters no matter the circumstances.
Roxanne Foreman. Vice President, Delivery IS Solutions, Marshfield Clinic Health System (Marshfield, WI): Over the past year, our most impactful use of technology has been the integration of AI across both clinical and administrative domains. While AI in care delivery—like automated coding and charge capture—continues to drive measurable improvements in revenue integrity and compliance, what’s truly transformative is how we’re using AI to empower our administrative teams and streamline everyday operations.
From automating repetitive workflows to accelerating data analysis, AI is helping us make smarter decisions faster. It’s not just about efficiency—it’s about freeing up our people to focus on higher-value work. Whether it’s resolving credit balances, optimizing staffing, or surfacing insights for strategic planning, AI is becoming a decision-making partner across the organization. It’s helping us shift from reactive to proactive, and that’s a game-changer for how we lead and deliver care.
Andre Harris Sr., MD. CMO, Miami Valley Hospital (Dayton, Ohio): The adoption of DAX Copilot and the future move to Dragon Copilot is a transformational change for the system. In our trial group, one of the Family Practice doctors stated that this is the first time in 25 years that I have left the office right at 5:00 pm. Ambient AI is going to add back hours to the physician’s day, enhance patient experience, and streamline patient care.
Teresa Ash, PharmD. Director, System Operations, Digital Health, UC Health (Cincinnati): UC Health’s most significant technological advancement this year has been the continued deployment of AI-powered systems. Integrated with many clinical systems, AI-platforms help clinicians make faster, more accurate diagnoses while reducing manual documentation, but the utility of AI does not stop there. The organization continues to leverage the benefits of machine learning by applying it to employee experience, documentation support, operational efficiency, and regulatory compliance. Together, these innovations demonstrate UC Health’s commitment to enhanced employee experience, and smarter, more efficient, and compassionate healthcare.
Kelsey Fitzgerald. Director, Strategic Operations, Mayo Clinic (Rochester, MN): Over the past year, our team’s most transformational use of technology has been embedding a product-centric operating model directly into clinical practice. This approach enables a high-functioning bridge between care delivery and technology by aligning cross-functional teams around clinician-led innovation and human-centered design. As a result, we’ve accelerated scalable solutions that are not only clinically relevant but also deeply integrated into frontline workflows.
Jen Jackson. Vice President, Operations and Chief Nursing Officer, UC Health (Cincinnati): UC Health has continued to embrace technology to empower both patients and associates in meaningful ways. Over the past year, we’ve expanded self-scheduling capabilities for radiology procedures, giving patients greater autonomy and convenience in managing their care. On the associate side, we’ve implemented real-time digital tools for reporting safety concerns, enhancing our culture of transparency and continuous improvement. These innovations reflect our commitment to leveraging technology to improve access, engagement, and safety across the system.
Jeffrey Sattler, PharmD. System Medical Informatics Physician, CDI Physician Advisor, Hospital Medicine Division, Saint Luke’s Health System (Kansas City): Our best use of technology in the past year, in my opinion, is the use of Generative AI to provide assistance to physicians and APPs with both chart review and documentation. We have implemented summarization tools for both ambulatory and inpatient chart review which have sped up the tedious process of chart review prior to seeing a patient. Also, ambient voice has been added initially in our ambulatory areas and now on the inpatient side to provide an AI assist with documentation efforts. Combined together, this technology has been very useful and impactful on time spent in EHR/patient charts reviewing and documenting before/during/after patient visits.
Ryan Vervack, CTO, University of Maryland Medical System (Baltimore): Our best use of technology this past year was advancing our AI governance framework and pairing it with real, operational use cases. We didn’t just experiment with AI in a vacuum – we established a structured review process to make sure any AI or custom development is safe, clinically appropriate, and aligned to our strategy. At the same time, we deployed AI in ways that directly help our staff and patients.
This is critical because it balances innovation with trust. We’ve made AI useful at the point of care and in daily workflows, while also putting in place the guardrails to do it responsibly and at scale. That combination – impact today with a foundation for tomorrow – is what makes it transformative.
Lisa Stump. Executive Vice President and Chief Digital Information Officer, Mount Sinai Health System (New York, New York): In a year defined by complexity, our biggest tech win was clarity. We unified information from our EHR, ERP, and dozens of clinical and business platforms—imaging, genomics, billing, and more— along with key external benchmarks, into a single architecture. This created a trusted source of truth for performance metrics, enabling clinical and operational leaders to align around shared goals and drive measurable results in real time.
Robert Poznanovich. Chief Growth Officer and Senior Fellow, Hazelden Betty Ford Foundation (Center City, MN): Our best use of technology this year has been the launch of Wayfinder, our digital patient pathways platform. It creates a single, guided entry point that adapts to each person’s needs—whether that’s screening, education, scheduling, or recovery support. I believe it’s transforming the patient experience by breaking down barriers, reducing stigma, and expanding access to care at scale—and its evolution makes it an ideal platform to integrate more AI, further personalizing and strengthening the pathways ahead.
Luis Taveras, PhD. Senior Vice President and CIO, Jefferson Health (Philadelphia): One of the most impactful technological advancements our system has implemented over the past year is the deployment of ambient technology to support our physicians. This innovation has significantly transformed their day-to-day experience, alleviating the burden of administrative tasks—particularly the time-consuming documentation of patient visits. By seamlessly integrating ambient intelligence into clinical workflows, we’ve enabled physicians to refocus on what truly matters: patient care.
This shift has not only enhanced the overall quality of life for our medical professionals but has also reignited their passion for practicing medicine. Many are now able to engage more meaningfully with patients, free from the constant pressure of data entry and paperwork. The result is a more human-centered approach to healthcare, where technology works quietly in the background to support—not hinder—the clinician.
Moreover, this initiative marks a major milestone in our broader organizational mission: reclaiming 10 million hours of productivity. By reducing administrative overhead and streamlining clinical operations, ambient technology is helping us move decisively toward that goal, creating a more efficient, fulfilling, and sustainable healthcare environment for everyone involved.
Kristine Lee, MD. Associate Executive Director, Virtual Medicine and Technology, Kaiser Permanente (Oakland, CA): I would say our best use of tech in this last year has been in productivity and efficiency tools for our clinicians. This includes the use and expansion of ambient scribe technology broadly across our organization to many health care providers including therapists, APPs, RNs as well as physicians. Note summarization in our EHR has spared thousands of clicks and reduced cognitive burden. Predictive risk calculators have helped us maximize access and save lives!
Lauren Bruckner, MD, PhD. CMIO, Roswell Park (Buffalo, NY): I’d have to say that Roswell Park’s most impactful use of technology this past year was the transformation of our revenue cycle systems, a strategic initiative that advanced patient-centered care and operational sustainability. We replaced legacy platforms with modern, integrated solutions to improve access, scheduling, and claims management, while also redesigning workflows to enhance clinic efficiency and patient experience. In parallel, we launched a new AI and digital health governance framework to guide responsible innovation across clinical and operational domains. These efforts reflect our commitment to thoughtful, mission-driven digital transformation that supports both care delivery and long-term institutional strategy.
Shakeeb Akhter. Senior Vice President and Chief Digital and Information Officer, Children’s Hospital of Philadelphia: The best use of technology last year at CHOP was telehealth platforms, wearables, and other digital tools (like digital stethoscopes) to enable digital care models such as Remote Patient Management, Virtual Nursing, Virtual Urgent Primary & Urgent Care, and eConsults at CHOP. Over the last 2 years, we have launched 12 digital care programs, and now have over 12,000 children participating in a digital care model. From an outcomes perspective, we have seen significant reduction in re-admissions within certain RPM programs, a decrease in discharge times through virtual nursing, and an 80% likelihood that an econsult with a specialist can reduce the need for an in-person referral, increasing capacity and access to specialty care.
Gulshan Mehta, Chief Digital and Information Officer, Blanchard Valley Health System (Findlay, OH): We have focused on using technology to give patients what they value most – convenient access to care through modernized tools. For our community, that translates into better connections to care and better health outcomes. When patients can reach us easily, it changes the care experience and in rural health that is equity in action.
Priya Kumar, MD. Vice President, Medical Affairs and CMO, Self Regional Healthcare (Greenwood, SC): The most impactful technology adoption in our system this past year has been Accuity, an AI-powered and physician-led platform for Clinical Documentation Improvement (CDI). Accuity leverages advanced analytics and clinical expertise to ensure documentation fully captures patient acuity, comorbidities, and severity of illness. This has helped us increase billing capture and improve our case mix index, reflecting a more accurate picture of the care we deliver. Beyond the financial gains, it enhances the integrity of our clinical records, providing stronger support for quality metrics and compliance. Over time, we expect these improvements to drive both sustained financial performance and measurable gains in patient care quality.
Ken Nepple, MD. Associate Chief Health Information Officer, Physician Value Officer, Clinical Documentation Improvement Advisor, Clinical Professor, Urology, University of Iowa Health Care (Iowa City): We innovated by being an early adopter of AI powered chart summary embedded within the EHR (Evidently within Epic). I am the resident skeptic within our informatics group, but the ability to integrate information from EHR and HIEs and media/faxes has had a huge impact on my clinical practice and we are actively working on expanding the use of advanced features to our clinicians and nurses.
Brittany Cyriacks. Clinical Informatics Program Director, UCHealth (Aurora, CO): At UCHealth, our most impactful use of technology this past year has been expanding virtual monitoring to detect early signs of sepsis and patient deterioration. By combining AI-driven alerts, centralized virtual nurses, and real-time communication with bedside teams, we’ve been able to intervene earlier, reduce mortality, and support our frontline staff. This effort represents not just new technology, but a true redesign of care delivery through partnership between clinicians, IT, and operations.
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A hidden crisis: Nurse suicide in America
Nursing is a profession built on compassion and resilience, yet beneath its caring façade lies a growing mental health crisis. Many don’t know that nurses face one of the highest rates of suicide risk among healthcare workers, a silent epidemic rarely acknowledged in national headlines. Research shows that registered nurses have a significantly elevated suicide risk compared to the general population, and among female nurses, the risk nearly doubles.
Why does nurse suicide remain so overshadowed and unresolved? For starters, it’s largely invisible: suicides are rarely disaggregated by occupation in public statistics, leading to systemic underreporting of nurse-specific risks. While burnout and mental health among physicians have gained more attention (thankfully due to physician advocacy), the conversation about nurses’ emotional distress seldom breaks into mainstream discourse. Furthermore, nursing is predominantly female — yet occupational stress, compassion fatigue and trauma are frequently minimized when they afflict women, reinforcing silence surrounding mental health struggles in caring professions.
Nurses shoulder an emotional burden that few outside the profession can truly comprehend. Day after day, they bear witness to suffering, death and unimaginable trauma — experiences that leave deep, often invisible scars. Compassion fatigue, the emotional and physical exhaustion that comes from unrelenting caregiving, is alarmingly common, with some studies showing that 60% to 80% of emergency nurses meet criteria for this condition. The toll is compounded by burnout and moral injury, a painful disconnect between the care nurses strive to provide and the constraints imposed by their work environment. For many, the workplace itself becomes another source of harm: between 60% and 90% of nurses report experiencing verbal or physical abuse on the job, an unending assault on their dignity and psychological well-being. Layer onto this the grinding reality of chronic understaffing, mandatory overtime and crushing workloads — pressures that slowly strip away emotional resilience. And even when the weight becomes unbearable, stigma and fear keep many silent. Worries about confidentiality, professional repercussions, or being labeled “unfit to practice” stop nurses from reaching out for help, leaving them to endure their pain in isolation.
To confront this hidden crisis and protect both the nursing workforce and the patients they serve, bold policy action is urgently needed. First, healthcare organizations must mandate suicide prevention training for all nursing staff, ensuring that every nurse can recognize warning signs, know how to respond, and feel empowered to care for themselves and their colleagues. Embedding this training into orientation and continuing education would make mental health awareness a cornerstone of professional practice. Globally, some countries have already identified this need. For example, the United Kingdom’s National Health Service has introduced mandatory suicide prevention training across its health workforce as part of its broader mental health strategy. This initiative equips clinical staff with practical skills to identify signs that a peer needs support, initiate supportive conversations and connect colleagues to appropriate help — serving as a model for how such training can be normalized and embedded into healthcare culture. Second, policy reform must target the root causes of distress: enforce safe staffing ratios, eliminate mandatory overtime, invest in workplace violence prevention and ensure timely debriefs after traumatic events. Finally, a national registry tracking healthcare worker suicides could reveal patterns unique to nursing, helping to guide prevention efforts with precision. Nurses dedicate their lives to caring for others; it is time for our systems, policies and culture to show that same care to them.
Research on nurse suicide must also go beyond describing prevalence and risk factors to explore the underlying biological mechanisms that contribute to vulnerability. Investigating both physiological and epigenetic pathways that link adverse occupational exposures — such as chronic stress, moral injury and compassion fatigue — to suicide risk could offer groundbreaking insight into prevention. At Columbia University School of Nursing, my team is actively pursuing evidence on how stress-related biological changes, such as alterations in stress hormone regulation and DNA methylation patterns, may interact with workplace experiences to heighten suicide risk among nurses. This integrative approach, which examines the interplay between a nurse’s work environment, professional experiences and biological responses, has the potential to reveal biomarkers of distress and resilience among nurses. Such findings could inform precision-based interventions and guide policy reforms aimed at reducing harmful workplace exposures, ultimately protecting the mental health and lives of the nursing workforce.
Nurses are the backbone of healthcare — and when their wellness falters, the entire system is at risk. The data is unwavering: suicide rates for nurses remain higher than for the general population, and in some comparisons, even exceed physician rates. It is not guilt or duty that should motivate reform — but care. Care for a profession that gives unceasingly to others, and in turn deserves protection, support and respect.
The time to act is now. There is a critical need to establish meaningful policies that prioritize mental health, cultivate peer-to-peer empathy, and invest in prevention and research infrastructure. Let us break the silence and honor the humanity of nurses — not only in health policy, but in every ward, shift and heart they touch.
If you or someone you know is struggling, dial 988. You are not alone.
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Cancer deaths to increase 74% by 2050: 8 things to know
There will be an expected 18.6 million deaths from cancer in 2050, up from 10.4 million cancer deaths in 2023, according to a study published Sept. 24 in The Lancet.
For their analysis, researchers used the Global Burden of Diseases, Injuries and Risk Factors study to generate estimates of cancer burden for 47 cancer types, excluding non-melanoma skin cancers.
Here are eight things to know from the study:
- In 2023, there were 18.5 million cancer cases and 10.4 million cancer deaths, contributing to 271 million disability-adjusted life-years globally.
- Of those, 57.9% cancer cases and 65.8% of cancer deaths occurred in low-income to upper-middle-income countries.
- Of all cancer deaths in 2023, 41.7% were associated with risk-attributable cancers.
- Between 1990 and 2023, overall global cancer deaths increased by 74.3%, and risk attributable cancer deaths increased by 72.3%.
- By 2050, researchers estimate there will be 30.5 million cancer cases and 18.6 million cancer deaths, representing a 60.7% and 74.5% increase, respectively.
- Cancer deaths are expected to increase 90.6% in low- and middle-income countries, and 42.8% in high-income countries.
- The global age-standardized death rates are expected to decrease by 5.6% in 2050, which study authors called “encouraging.”
- The probability of individuals aged 30 to 70 years dying from cancer is forecasted to have a relative decrease of 6.5% between 2015 and 2030.
Read the full study here.
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40+ hospitals, health systems named best employers for company culture: Forbes
Dozens of hospitals and health systems were included on Forbes‘ inaugural list of America’s Best Employers for Company Culture.
Forbes partnered with market research firm Statista to develop the ranking, which draws on surveys of more than 218,000 employees at companies with 1,000 or more workers in the U.S.
Respondents were asked whether they would recommend and to rate their employer on culture-related factors such as fairness, inclusivity and opportunity.
Respondents could also provide input on former employers from the past two years and on organizations they knew through industry experience, friends or family. Data from previous Forbes-Statista employee surveys were integrated into a scoring system, with more weight given to more recent results and to current employee feedback.
Additionally, Statista reviewed the organizations’ culture practices, such as leadership development and training programs. The 600 companies with the highest scores made the list.
Below are the hospitals and health systems that earned a spot, along with their overall rank:
1. University of Tennessee Medical Center (Knoxville)
3. Children’s Healthcare of Atlanta
15. Houston Methodist
19. Boston Medical Center
21. St. Jude Children’s Research Hospital (Memphis, Tenn.)
25. UC Davis Health (Sacramento, Calif.)
31. Children’s Hospital Colorado (Aurora)
40. Johns Hopkins Medicine (Baltimore)
42. Yale New Haven (Conn.) Health
47. MD Anderson Cancer Center (Houston)
61. Cook Children’s Healthcare System (Fort Worth, Texas)
66. Fred Hutch Cancer Center (Seattle)
74. Cincinnati Children’s
79. Sutter Health (Sacramento, Calif.)
81. BayCare (Clearwater, Fla.)
83. Dayton (Ohio) Children’s
95. ChristianaCare (Newark, Del.)
118. Nationwide Children’s Hospital (Columbus, Ohio)
125. Arkansas Children’s Hospital (Little Rock)
138. UF Health (Jacksonville, Fla.)
143. Cooper University Health Care (Camden, N.J.)
158. Boston Children’s Hospital
164. OhioHealth (Columbus)
178. Shriners Hospitals for Children (Tampa, Fla.)
186. Penn State Health (Hershey, Pa.)
192. Duke University Health System (Durham, N.C.)
201. Mass General Brigham (Somerville, Mass.)
204. Northwell Health (New Hyde Park, N.Y.)
219. Mount Sinai Health System (New York City)
222. Inspira Health Network (Mullica Hill, N.J.)
234. Community Health Network (Indianapolis)
252. UNC Health Care (Chapel Hill, N.C.)
263. Hoag (Newport Beach, Calif.)
264. University of Rochester (N.Y.) Medical Center
290. Jupiter (Fla.) Medical Center
303. Henry Ford Health System (Detroit)
314. Norton Healthcare (Louisville, Ky.)
328. University of Maryland Medical System (Baltimore)
345. NewYork-Presbyterian Hospital (New York City)
347. Roswell Park Comprehensive Cancer Center (Buffalo, N.Y.)
350. Texas Health Resources (Arlington, Texas)
356. Cleveland Clinic
372. Moffitt Cancer Center (Tampa, Fla.)
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63% of US adults at risk for cardiovascular disease: 5 notes
Between August 2021 and August 2023, 63.6% of adults in the U.S. had at least one cardiovascular disease risk factor, according to a data brief published Sept. 16 by the National Center for Health Statistics.
The brief defines cardiovascular risk factors as uncontrolled high blood pressure, uncontrolled high blood lipids, uncontrolled high mean blood glucose or a high body mass index.
Here are five things to know from the report:
- Of the 63.6% of adults with a cardiovascular disease risk factor during the study period, 34.9% had one, and 28.7% had two or more.
- A higher percentage of men had two or more cardiovascular disease risk factors compared to women, at 31.7% and 25.8%, respectively.
- The overall percentage of adults with at least one cardiovascular disease risk factor increased with age.
- Adults whose family income equaled 350% or more of the federal poverty level were more likely to have no cardiovascular disease risk factors, with the likelihood increasing as family income decreased.
- The age-adjusted percentage of adults with two or more cardiovascular disease risk factors increased from 23.7% between 2013 and 2014 to 28.1% between 2021 and 2023.
Read the full report here.
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What to Expect When Working for a Nurse Staffing Agency
Starting a new nursing job in metro Atlanta—or anywhere in Georgia, South Carolina, Alabama, Florida or beyond —can feel overwhelming, even when you know it’s the right move. Working for a nurse staffing agency opens the door to exciting opportunities like travel nursing jobs, per diem nursing positions, and flexible contract nursing assignments, but for many nurses, the process can seem mysterious.
Here’s what to expect and how to prepare so you can start your journey with confidence.
Whether you’re interested in contract nursing jobs, per diem, or full-time placements, the process of joining a nursing agency is straightforward.
- Explore Open Positions
Start by browsing our current healthcare staffing opportunities, including travel nurse contracts and per diem RN jobs across Georgia. You can view all available positions [here]. - Apply and Submit Your Resume
Once you find a role that matches your skills and interests—like emergency department nursing jobs, radiology technologist positions, or ICU contract assignments—submit your application. Our recruitment team reviews your resume to ensure a great fit. - Complete Skills Assessments
After initial screening, you’ll complete online assessments to evaluate your clinical expertise. - Interview and Client Screening
Next, you’ll interview with a recruiter from Staff Relief. Some positions require additional interviews with the hiring facility, especially for rapid response nursing or specialized roles.
The good news? This process typically moves fast—most candidates receive an offer within 9 days of applying.
More Earning Potential
One of the biggest reasons nurses choose agencies like Staff Relief is the pay. Per diem and contract nursing jobs can pay up to 50% more than traditional staff positions. You’ll also have access to the same premium assignments available with leading partners such as Aya Healthcare, AMN Healthcare, and Medical Solutions.
More Flexibility and Freedom
When you work with a nurse staffing agency, you decide when and where you want to work. Whether you prefer travel nurse assignments across the Southeast or local shifts around Georgia, you have control over your schedule.
More Responsibility and Professional Growth
As a contract or per diem nurse, you’ll take on additional responsibilities like tracking time and attendance. While this requires organization, it also builds valuable skills in accountability and independence.
More Variety and Travel
You won’t be tied to one facility. With travel nursing jobs, you can explore new cities, gain diverse experience, and enjoy housing assistance coordinated through agency partnerships.
More Security and Benefits
Even though you’re working flexible assignments, you still receive comprehensive benefits. Staff Relief provides health insurance and other perks so you can feel secure in your role.
If you’re a nurse who thrives in a fast-paced, dynamic environment and values more freedom, higher pay, and a variety of assignments, agency work could be your ideal career path.
Staff Relief partners with major healthcare staffing leaders to offer you access to top contracts and exclusive opportunities. Ready to get started?Contact Staff Relief today to learn more about our per diem nursing jobs, travel nurse assignments, and allied health contracts in Georgia. Let the best nurse staffing agency in Geogia find the perfect fit for your skills and goals.
Travel Nurse Pay in Georgia – Updated
Working as a contract nurse or per diem nurse in Georgia opens doors to flexibility, premium pay rates, and the chance to grow your experience across different healthcare settings. Whether you’re comparing travel nursing jobs, exploring remote RN jobs, or looking into per diem nursing positions, it’s essential to understand the factors that impact your earnings so you can make informed decisions and advocate for fair compensation.
Below, you’ll find everything you need to know about travel nurse pay in Georgia, average hourly rates, and how variables like specialty and location shape your paycheck.
When you partner with a nursing staffing agency or medical staffing agency, you’ll likely choose between contract assignments and per diem shifts:
- Contract Nursing Jobs: You’ll sign an agreement to work a set number of hours over a defined period, such as 8–13 weeks. Many contract nursing jobs offer guaranteed hours, premium rates for urgent needs, and stipends for housing and travel.
- Per Diem Nursing Jobs: “Per diem” means “per day.” These shifts are typically scheduled a week at a time, providing maximum flexibility for nurses who prefer short-term or occasional work. Per diem nurses often receive higher hourly rates to compensate for the lack of long-term commitment and benefits.
Whether you’re drawn to the stability of a contract or the freedom of per diem nursing shifts, you’ll be paid hourly, with rates that can fluctuate based on demand and specialty.
No two assignments are exactly the same. Here are the main factors that determine what you’ll earn as a travel nurse or per diem nurse in Georgia:
1. Location
Urban areas like Metro Atlanta and Savannah typically offer higher compensation compared to rural hospitals and clinics. Travel nurse jobs in Atlanta often pay a premium to attract experienced RNs to high-volume facilities.
2. Specialty
Your area of expertise makes a significant difference. Roles in the emergency department, ICU, operating room, and critical care nursing often command the highest hourly rates. Specialized skills like medical imaging, radiology technologist jobs, or dialysis RN contracts can further boost your earning potential.
3. Experience and Credentials
More years in the field—and specialty certifications—qualify you for higher-paying assignments. Rapid response nursing jobs and crisis response contracts also tend to pay more due to urgency and complexity.
4. Facility Type
Pay can vary depending on whether you’re working in an acute care hospital, skilled nursing facility, outpatient clinic, or rehab center. Some settings offer incentives like retention bonuses or completion bonuses.
5. Travel Requirements
Assignments requiring you to commute 50+ miles often include additional stipends or elevated pay rates to offset costs and time away from home.
While rates fluctuate weekly based on demand and season, here’s what you can generally expect in Georgia:
- General RN: $40–$46 per hour
- General RN (Metro Atlanta): $48–$55 per hour
- Specialty RN (ICU, OR, ED): $55–$75+ per hour, depending on urgency and shortage areas
- Licensed Practical Nurse (LPN): $25–$40 per hour
- LPN (Metro Atlanta): $30–$45 per hour
These figures often include travel stipends and housing allowances. For high-paying travel nursing companies or crisis response contracts, rates can exceed $80 per hour in peak demand.
Some agencies bundle housing and travel reimbursements, while others pay a higher hourly rate without stipends.
Before accepting a contract, review details carefully:
- Hourly base pay
- Housing allowance or provided housing
- Meal and incidentals stipends
- Travel reimbursements
- Completion and referral bonuses
If you’re unsure whether a pay package is competitive, compare it with similar contract nursing jobs.
- Get certified in high-demand specialties like emergency room nurse staffing, ICU nursing, or radiology technologist work.
- Consider rapid response nursing or ICU contract nurse positions for premium rates.
- Pick up flexible options like weekend nursing contracts or extra per diem shifts to maximize income.
- Keep your licenses and certifications current to qualify for the broadest range of assignments.
If you’re ready to explore per diem nursing jobs in Georgia or secure a travel nurse contract with competitive pay and benefits, Staff Relief, Inc. is here to help.
Contact us today to learn more about available contracts and start earning what you deserve.
The Ultimate Guide to Per Diem and Travel Nursing Jobs in the Southeast
If you’re an RN exploring your next career move, you’re not alone. Demand for per diem nursing jobs, travel nursing assignments, and contract nursing positions continues to rise across the Southeast—including Georgia, Florida, Alabama, and North Carolina.
At Staff Relief, we specialize in connecting nurses with flexible, rewarding opportunities at top healthcare facilities. Whether you’re searching for remote RN jobs, weekend nursing contracts, or emergency department nursing careers, this guide will help you understand your options and how to get started.
Per diem nursing offers unmatched flexibility. You can pick up shifts on your schedule—ideal for maintaining work-life balance or supplementing your income. Contract nursing jobs, meanwhile, provide stability for a set duration, often with higher pay rates and benefits.
- Flexible nursing shifts that fit your lifestyle
- The ability to work in acute care, skilled nursing facilities, or inpatient care units
- Opportunities to gain experience in critical care, emergency departments, or medical imaging
- Access to rapid response nursing jobs and crisis response travel nurse contracts that offer premium compensation
- The chance to build your resume with respected employers like Aya Healthcare, AMN Healthcare, and Medical Solutions
Many nurses are drawn to the Southeast for its competitive pay and growing healthcare networks. Here are some popular areas to consider:
- Georgia: From Atlanta to Savannah, per diem nursing jobs in Georgia are in high demand. If you’re wondering how to become a travel nurse in Georgia, Staff Relief can guide you through licensing and onboarding.
- Florida: Coastal communities and urban hospitals alike need RNs for contract nursing jobs in Florida, especially in ICU, OR, and emergency room nurse staffing.
- North Carolina: Explore travel nurse assignments in North Carolina, including rapid response nursing and critical care contracts.
- Alabama: More facilities are offering remote RN jobs in Alabama and local contracts to address staffing shortages.
You have more options than ever to search for your next role. While many nurses and allied health professionals look on popular platforms like Indeed and Vivian, applying through multiple agencies can be time-consuming and repetitive.
Staff Relief makes it simpler. Our job board and mobile app put thousands of opportunities in one place. You can browse, compare, and apply to positions without juggling multiple applications or credentialing processes.
Here are a few resources to explore:
- Staff Relief Job Board & Mobile App – Your all-in-one hub for per diem, travel, and contract jobs, with a streamlined application process and dedicated support.
- Indeed – Search a wide range of listings for nursing and allied health jobs.
- Vivian Healthcare Jobs – Compare pay packages and contract details across agencies.
Ready to save time and find your next assignment faster? Start with Staff Relief’s platform for the most efficient experience
Aya Healthcare, AMN Healthcare, and Medical Solutions are some of the most respected companies in the industry offering extensive travel nursing, per diem, and rapid response assignments nationwide. As a partner, Staff Relief has access to some of the same contracts and exclusive opportunities available through Aya, AMN, and Medical Solutions. You can explore top-paying positions without having to apply separately to multiple agencies. Whether you’re interested in Aya Healthcare contracts, AMN Healthcare rapid response nursing jobs, or Medical Solutions travel nurse assignments, our team can help you compare options and secure the role that fits you best.
Choosing the right nursing agency is essential. Whether you’re evaluating Aya Healthcare reviews, AMN Healthcare pay packages, or Medical Solutions job openings, here are factors to consider:
- Transparent pay packages and benefits
- Support with licensing and credentialing
- Access to crisis response contracts and rapid response nursing jobs
- A reputation for placing nurses in top paying travel nursing companies
- Ongoing support and career development resources
Staff Relief partners with major systems and local facilities to deliver healthcare staffing solutions that prioritize both the nurse and the patient.
If you’re searching for flexible RN shifts, contract nursing jobs, or remote nursing positions, we’re here to help. From emergency department nurse jobs to radiology technologist staffing, our team can match you with assignments that fit your goals.
Connect with Staff Relief today to get personalized recommendations, compare contracts, and start your next chapter with confidence.
Pros and Cons for Working for a Nurse Staffing Agency
In today’s fast-changing healthcare landscape, more nurses are exploring flexible career paths, including per diem nursing jobs, travel nursing contracts, and remote RN positions. Whether you’re a seasoned nurse searching for higher pay or a new grad eager to explore diverse settings, working with a nursing staffing agency can be a rewarding option. But like any career move, it’s important to weigh the benefits and challenges before deciding.
Below, we break down the main pros and cons of working with a medical staffing agency in Georgia and across the Southeast, so you can make the best choice for your lifestyle and goals.
One of the top reasons nurses choose per diem nursing positions or local contract nursing is the freedom to control their schedule. Unlike full-time hospital roles, contract assignments and per diem shifts let you decide when and where you work. This flexibility is ideal if you have family commitments, are pursuing further education, or simply want more autonomy in your day-to-day life.
Agencies like Aya Healthcare, AMN Healthcare, and Medical Solutions often post weekend nursing contracts, PRN RN positions, and rapid response nursing jobs you can pick up on your terms.
If maximizing your earnings is a priority, you’ll be glad to know that contract nursing jobs and per diem shifts typically pay higher hourly rates compared to permanent staff roles. These assignments often include stipends for meals, lodging, and travel—especially for travel nurse jobs in Atlanta, Savannah, and the Florida Panhandle. Many nurses find that with smart budgeting; they can work fewer shifts while maintaining or even increasing their income.
Plus, expenses related to travel nursing—like transportation and temporary housing—are often tax-deductible, creating additional financial benefits.
For nurses who thrive on change, working with a healthcare staffing agency provides a steady stream of new experiences. You’ll build your skills across different units, such as emergency departments, inpatient care, and even specialized areas like radiology technologist jobs or diagnostic imaging. This variety not only helps you stay engaged but also makes your resume stand out to future employers.
While flexible shifts are a major perk, it’s important to recognize that per diem nursing jobs don’t always guarantee steady hours. You may have weeks packed with back-to-back assignments, followed by slower periods. In some cases, last-minute schedule changes can impact your plans. If you prefer consistency, consider long-term contract nursing jobs, which often range from 6 to 17 weeks and offer more predictable schedules.
Contract and travel nurses frequently rotate among facilities, from skilled nursing facilities to acute care hospitals. Each location has its own protocols, electronic health records, and workplace culture. While you’ll eventually become comfortable in new settings, the learning curve can feel steep, especially when starting out. Nurses who value long-term relationships with coworkers and patients may find this aspect challenging.
If you’re adaptable, resourceful, and excited by the idea of working in diverse environments, you’re well-positioned to succeed. Many RNs say contract work rekindled their passion for patient care, exposed them to innovative treatments, and expanded their professional networks.
Whether you’re interested in remote nursing jobs in Alabama, ICU travel nurse assignments in Georgia, or emergency room contracts throughout the Southeast, there’s no shortage of options through reputable agencies like Aya Healthcare, AMN Healthcare, and Medical Solutions.
Ready to explore per diem nursing positions or contract opportunities? Here are a few steps to begin:
- Research Top Agencies: Read reviews and compare pay packages, benefits, and housing support.
- Set Your Priorities: Decide what matters most—schedule flexibility, pay rate, location, or specialty.
- Prepare Documentation: Update your licenses, certifications, and resume.
- Search Nursing Jobs Online: Use platforms like Indeed, Vivian Health, and agency job boards to find assignments that match your goals.
- Ask Questions: Speak with recruiters to understand expectations, cancellation policies, and support resources.
Working with a nursing staffing agency can be an empowering way to build a flexible, well-paid, and fulfilling career. If you’re considering making a change, take time to explore your options and connect with agencies committed to supporting nurses at every step.
Explore current per diem and contract openings with Staff Relief today and discover how flexible nursing can work for you.
How to Get a High Paying Contract Nursing Job
Contract nursing offers the chance to do meaningful work, gain diverse experience, and earn competitive pay. Whether you’re pursuing contract nursing jobs, per diem nursing positions, or rapid response assignments, the key to maximizing your income is preparation and strategy.
If you’re ready to secure a high-paying contract nursing job, use these proven tips to set yourself apart and negotiate pay that reflects your expertise.
Your resume is your first impression. A clear, polished resume highlights your skills, certifications, and professional accomplishments, and it determines whether you’ll be invited to interview.
Include:
- Your nursing specialties (such as ICU, emergency department, or medical imaging)
- Certifications (like ACLS, BLS, or specialty credentials)
- Details about your experience in different care settings, such as inpatient care, skilled nursing facilities, or acute care staffing
It’s normal to have employment gaps but be ready to confidently explain them during interviews. A well-organized resume positions you as a serious professional ready for high-paying nursing contracts.
Keeping your credentials updated makes you a more attractive candidate and can improve your earning potential.
Make sure to:
- Renew essential licenses and certifications promptly.
- Consider adding specialty certifications that are in demand for travel nursing jobs and contract assignments.
- Stay up to date with immunizations required by hospitals and clinics. Being ready with all documentation can speed up onboarding and help you access crisis response nursing jobs or urgent needs contracts that often pay premium rates.
The more prepared you are, the easier it is for a nurse staffing agency or recruiter to match you with higher-paying positions.
Professional references can be the deciding factor in landing a top-paying assignment.
Employers and recruiters rely on references to verify your:
- Clinical skills
- Professionalism
- Reliability
Choose references who can confidently speak to your work ethic and performance. Positive recommendations can open the door to flexible nursing shifts, per diem contracts, and specialized roles that pay more.
Flexibility is often rewarded in the world of contract nursing.
Consider these options to boost your pay:
- Accepting night shifts or weekends, which usually come with higher hourly rates.
- Taking assignments in locations experiencing shortages, such as rural facilities or emergency department nursing jobs.
- Being open to rapid response contracts or crisis response assignments, which often offer premium compensation.
When you demonstrate a willingness to adapt, you make yourself more valuable to medical staffing agencies and healthcare employers.
In contract nursing, your reputation follows you from one facility to the next. A strong track record makes it easier to secure higher-paying contracts and preferred assignments.
Tips for maintaining a great reputation:
- Be punctual and dependable.
- Communicate clearly with staffing agencies and supervisors.
- Go the extra mile to provide excellent patient care.
Facilities are willing to pay more to bring on nurses with proven reputations for excellence.
Being a contract nurse offers countless benefits, from career variety to premium pay. To make the most of your opportunities:
- Invest time in preparing a strong resume.
- Keep certifications and immunizations current.
- Maintain excellent references.
- Stay flexible with shifts and assignments.
- Build and protect your professional reputation.
When you combine preparation with dedication, you can consistently secure high-paying contract nursing jobs that match your skills and goals.
If you’re looking for your next opportunity, Staff Relief, Inc. is here to help. We partner with hospitals, clinics, and healthcare facilities to connect nurses with the best assignments in Georgia and beyond.
Contact us today to explore available contracts and start earning what you deserve.
How to Find the Best Nursing and Allied Health Jobs in 2025
If you’re thinking about a career change this year, you’re not alone. Thousands of nurses and allied health professionals are exploring contract nursing, per diem shifts, and even remote RN jobs to gain more flexibility, better pay, and fresh experiences.
But with so many options and so many staffing agencies—how do you know where to start?
This guide will walk you through:
✅ Why more professionals are choosing contract and per diem work
✅ How to evaluate agencies and read nursing agency reviews
✅ Where to find the best nursing jobs in 2025
✅ Tips for comparing assignments and getting hired faster
The days of sticking to one hospital job for your entire career are long gone. Today’s nurses are building more dynamic, customized careers—often combining contract assignments with per diem shifts.
The benefits of contract nursing are clear:
- Higher pay compared to permanent staff roles
- Housing and travel stipends
- Bonuses for completing assignments
- The chance to build experience in specialized areas like ICU, ER, and diagnostic imaging
- Flexibility to take time off between contracts
Meanwhile, per diem nursing jobs offer even more control over your schedule. You can pick up shifts when you want—whether that means extra weekends or just a few days a month.
If you’re drawn to this flexibility, you’re in good company. Contract and per diem work have become the fastest-growing segments of healthcare employment.
Once you decide to make a change, your next step is choosing a partner to help you find assignments. But not all agencies are the same.
Before you commit, take time to read nursing agency reviews. Here’s what to look for:
- Transparency in pay packages and benefits
- Support with licensing, credentialing, and onboarding
- Access to rapid response nursing jobs and high-demand contracts
- A track record of placing candidates in the highest paying travel nursing companies
- Clear communication and responsive recruiters
At Staff Relief, we know that trust matters. As a partner of Aya Healthcare, AMN Healthcare, and Medical Solutions, we can give you access to exclusive contracts without the hassle of applying to multiple platforms.
There are dozens of websites that list healthcare jobs, but it’s easy to get overwhelmed. To save time, start with the best nursing job sites for 2025:
- Staff Relief Job Board & Mobile App – Your one-stop platform to see per diem, contract, and travel nursing jobs nationwide, including remote RN jobs and medical imaging positions.
While many agencies focus on nursing alone, allied health roles are booming, too. If you’re a technologist or imaging specialist, consider exploring:
- Radiology technologist jobs in hospitals and outpatient centers
- Diagnostic imaging careers in high-demand specialties
- Medical imaging staffing agencies that can connect you to flexible contracts
- Radiographer employment for mobile imaging services or large health systems
Staff Relief supports professionals across disciplines and can help you find medical imaging jobs near you with excellent pay and benefits.
Ready to pick up extra shifts or transition into per diem work full-time? Here are tips to get per diem nursing jobs faster:
- Keep your credentials and health records updated.
- Sign up with an agency that has real-time job listings.
- Use the Staff Relief app to get instant alerts when new shifts are posted.
- Be proactive—per diem openings often fill quickly.
Whether you want the best remote nursing jobs for RNs, the stability of contract work, or the variety of per diem assignments, 2025 is the perfect year to take control of your career.
At Staff Relief, we make it easy to:
- Access the highest paying travel nursing companies
- Compare contracts side by side
- Read verified nursing agency reviews
- Secure opportunities in radiology, imaging, and allied health
- Apply once and explore thousands of jobs nationwide
Connect with Staff Relief today, and let’s build your path forward together.
Everything You Need to Know About Travel Nurse Credentialing
Every hospital, clinic, and long-term care facility has its own standards for verifying a clinician’s qualifications and readiness to practice. Even if you’ve worked at a similar facility before, you can’t automatically carry over your credentials. Each assignment requires you to complete a credentialing and onboarding process to ensure patient safety and compliance with regulations.
Credentialing typically includes:
- Drug screening
- Health assessments
- Proof of licensure and certifications
- Background checks and reference verifications
- Competency exams
- Facility-specific training and onboarding
Many nurse managers or department leaders will schedule a phone or video call to review workflows, discuss expectations, and confirm you’ve completed all requirements before your start date.
Preparation is key. Keeping all your essential documents organized will save you time and stress whenever you accept a new assignment. Here’s what you’ll need to have ready:
- Copies of your professional license(s) and any specialty certifications (such as BLS, ACLS, PALS)
- Two valid forms of identification (e.g., driver’s license and passport)
- A record of your annual physical exam (valid for one year)
- TB test results (valid for one year)
- Drug screen results
- Immunization and titer records (MMR, Varicella, Hepatitis B, and others)
- Proof of flu vaccination (especially if starting in the fall or winter)
- COVID vaccination records if required by the facility
- Payroll forms and direct deposit information
- References and verified work history
- Competency test results (if applicable)
If you want to avoid delays, consider getting your TB test, physical, and immunizations updated while you’re applying for contracts. Staying current helps you move quickly when the right opportunity arises.
Most healthcare facilities require online assessments to verify your competency in your specialty. These assessments might include:
- Skills checklists
- Clinical scenario testing
- Electronic medical record (EMR) training modules
Once you pass these evaluations, you’ll typically complete one to two days of orientation to get familiar with the facility’s policies, documentation standards, and workflows. This process helps ensure you can provide safe, effective care from day one.
If you work in in-demand roles such as ER RN, PCU RN, CT Technologist, RRT, Surgical Tech, Mammo Tech, Home Health RN, or M/S RN, expect additional verifications and specialty-specific assessments. Facilities often have strict guidelines for these positions due to the complexity of care and the need for current certifications.
Staff Relief’s credentialing team can walk you through these specialty requirements step by step so you feel confident and prepared.
Large national agencies often have more rigid, self-directed credentialing processes. Working with a regional partner like Staff Relief provides you with hands-on support. Our team will:
- Help you track deadlines for documents and assessments
- Coordinate background checks and health screenings
- Connect you with local resources for TB testing and physicals
- Answer your questions about compliance and onboarding
This personal guidance ensures nothing falls through the cracks—and you’re always ready to step into your next assignment.
Credentialing isn’t a one-time process. Here are a few habits that can help you stay organized:
- Keep a digital folder with scanned copies of your documents
- Mark your calendar with expiration dates for your TB test, physical, and certifications
- Get your annual flu shot early if you expect to start an assignment in the fall
- Check whether your next facility requires a COVID vaccine or booster
- Keep your immunizations up to date to avoid delays
Being proactive makes you more competitive for premium travel contracts and quick-start assignments.
Navigating credentialing can feel like a lot to manage, especially if you’re juggling multiple offers. That’s why choosing the right staffing partner is so important.
Staff Relief has years of experience supporting clinicians across Georgia, Alabama, Florida, and the Carolinas. Whether you’re a first-time traveler or a seasoned professional, you’ll have a dedicated team behind you to make credentialing smooth, transparent, and stress-free.
If you’re exploring travel nursing jobs or allied health contracts in the Southeast, our team is here to help you navigate credentialing and start your next adventure with confidence. Contact Staff Relief today to learn about current opportunities and get expert support every step of the way.
Addressing Georgia’s Critical Nursing Shortage
The nursing shortage in Georgia has reached critical levels in 2025, with nearly every county—urban and rural—struggling to recruit and retain qualified healthcare professionals. This crisis isn’t just about open positions; it’s about ensuring patients receive safe, timely, and compassionate care when they need it most.
From major hospitals to long-term care facilities, healthcare organizations are urgently seeking skilled nurses, surgical techs, and allied health professionals who can step into high-demand roles and make an impact.
Several factors continue to drive Georgia’s nursing shortage:
- Rising demand for healthcare services: The state’s aging population and expanded access to care have increased the need for RNs, LPNs, and allied health professionals.
- Burnout and workforce attrition: The lingering effects of the pandemic, combined with long hours and emotional stress, are pushing many clinicians to reduce hours, retire early, or leave the field altogether.
- Education and training bottlenecks: Limited capacity in nursing schools and faculty shortages continue to constrain the pipeline of new graduates.
- Rural disparities: Non-metro counties face even steeper challenges recruiting clinicians, leaving communities with limited access to primary and specialty care.
As a result, many hospitals and clinics are leaning heavily on travel contracts, per diem staff, and flexible assignments to keep up with patient needs.
The staffing shortage has ripple effects throughout Georgia’s healthcare infrastructure:
- Hospitals are relying on travel clinicians—especially in specialties like ER RNs, PCU RNs, and Surgical Techs—to fill critical gaps.
- Skilled professionals such as CT Technologists, RRTs, Mammo Techs, and Home Health RNs remain in high demand, driving up competition and pay rates.
- Burnout among the remaining workforce leads to higher turnover, further deepening shortages.
- Patients experience longer wait times, delayed procedures, and uneven access to care, particularly in rural and underserved areas.
The result is a cycle of strain that requires strategic intervention.
While the challenges are significant, Georgia’s healthcare leaders are adopting innovative strategies to rebuild the workforce and improve retention:
1. Expanding Educational Pathways
- New state investments in nursing schools and allied health programs are increasing enrollment capacity.
- Fast-track bridge programs are helping LPNs and paramedics advance to RN licensure more efficiently.
2. Financial Incentives and Career Support
- Loan repayment and tuition reimbursement programs are helping attract graduates to high-need areas.
- Retention bonuses and flexible scheduling are becoming standard in many contracts.
3. Investing in Burnout Prevention
- More facilities are offering mental health resources and dedicated time off to protect clinician well-being.
- AI-supported scheduling tools are helping balance workloads and reduce last-minute staffing gaps.
4. Expanding Telehealth and Remote Care
- Telehealth adoption continues to grow in 2025, allowing clinicians to manage certain care remotely.
- Hybrid care models are easing staffing pressures in rural counties.
5. Embracing Flexible Staffing Models
- Short-term contracts, rapid response assignments, and per diem shifts give clinicians more options to work on their terms.
- Many clinicians are finding that a mix of travel and local assignments offers better work-life balance.
Healthcare facilities across Georgia and the Southeast increasingly rely on experienced staffing agencies to fill urgent and specialized positions. When you partner with a staffing agency that understands the local landscape, you gain access to:
- Skilled clinicians ready to step into critical roles—whether it’s an ER RN, PCU RN, CT Tech, RRT, or Mammo Tech.
- Flexible workforce solutions to manage seasonal demand and unexpected absences.
- Streamlined credentialing and onboarding to get staff in place faster.
- Insights into regional pay trends and incentives.
Staff Relief, for example, has built long-standing partnerships with hospitals, outpatient centers, and home health agencies across Georgia, Florida, Alabama, and the Carolinas, making it easier to adapt to changing needs.
If you’re considering your next step in nursing or allied health, there has never been a better time to explore opportunities in Georgia. Clinicians with experience in specialties like emergency nursing, progressive care, surgical services, medical-surgical units, and diagnostic imaging are in especially high demand.
With flexible contracts, competitive compensation, and support from experienced recruiters, you can build a career that aligns with your goals and helps meet a pressing need.
Georgia’s nursing shortage is a complex, urgent issue—but progress is happening. By investing in education, supporting the workforce, embracing innovation, and building strong partnerships, the state is working to rebuild its healthcare capacity.
If you’re a healthcare professional ready to make an impact—or a facility seeking experienced clinicians—this is the moment to take action.
Ready to explore the latest opportunities or learn how strategic staffing can help? Contact Staff Relief today and join the effort to strengthen Georgia’s healthcare system for everyone.
10 Tips for Travel Nurses
Travel healthcare is more than just an assignment, it’s an opportunity to expand your skills, explore new places, and make an impact where it matters most. Whether you’re a seasoned travel nurse, a respiratory therapist, or a surgical technologist, knowing how to navigate contracts and maximize your experience is key to success.
Here are ten essential tips every travel healthcare professional should keep in mind.
1. The Demand for Your Skills is Higher Than Ever
In 2025, healthcare facilities across the Southeast in Georgia, Alabama, Florida, and the Carolinas are experiencing critical staffing shortages. High-demand specialties like CT Tech, ER RN, Surgical Tech, RRT, PCU RN, Mammo Tech, Home Health RN, and M/S RN are seeing unprecedented opportunities.
Travel nursing jobs and allied health contracts are plentiful, but competition can be fierce for the best assignments. Staying flexible and proactive will help you secure roles that match your expertise and goals.
2. Understand Tax Implications of Travel Assignments
Many clinicians overlook how travel pay affects their taxes. Housing stipends, travel reimbursements, and per diem allowances can all impact your taxable income. It’s wise to consult a tax professional who understands healthcare contracts to ensure you’re planning ahead and taking advantage of eligible deductions.
3. Credentialing and Compliance Take Preparation
Every state has different licensure and credentialing requirements. Georgia, Florida, and the Carolinas all have their own rules around background checks and health records.
Be prepared to provide:
- A TB test (valid for 1 year)
- A current physical exam (valid for 1 year)
- Titers and immunization records
- A background check
- A drug screen
It’s smart to get your TB test, physical, and immunizations done while you’re applying so you’re ready as soon as you receive an offer. Keep your immunizations updated, including your flu shot in the fall and COVID vaccinations where required. This will prevent delays when it’s time to start your contract.
Working with a healthcare staffing agency like Staff Relief ensures you’ll have help coordinating these documents and understanding what’s required for each facility.
4. Housing Options Vary by Assignment
Some contracts include housing stipends, while others offer pre-arranged accommodations. It’s critical to understand:
- What your stipend covers
- Whether you’ll be responsible for utilities, deposits, or furniture
- How your housing affects your taxable income
If you prefer to find your own place, Staff Relief can help source local housing options and connect you to reputable providers in your assignment area.
5. Your Reputation Will Follow You
Healthcare facilities often work with the same staffing partners across regions. Showing up on time, being adaptable, and maintaining professionalism will build your reputation and make it easier to secure future assignments.
Positive references can help you access competitive roles in specialties like ER, PCU, and surgical services.
6. Flexibility is Your Superpower
The most successful travel clinicians are those who can pivot quickly. Being open to night shifts, rural contracts, or high-demand specialties often results in higher pay and priority placement.
If you’re willing to work in critical areas, you’ll find more opportunities and stronger negotiating power.
7. Pay Packages Can Be Complex
Your compensation may include:
- Base hourly pay
- Travel stipends
- Housing allowances
- Completion bonuses
Make sure you understand the full picture, not just the hourly rate. This is essential so that you can budget effectively. A reputable healthcare staffing agency will always be transparent about how your pay is structured.
8. Burnout is Real so Take Care of Yourself
Long shifts and adapting to new teams can be stressful. Protect your mental health by:
- Scheduling regular downtime between contracts
- Accessing telehealth services offered through Staff Relief for confidential support
- Staying connected to your support network
Prioritizing self-care helps you bring your best to every assignment.
9. Smaller Agencies Can Get You Into Hidden-Gem Facilities
Smaller agencies can often place clinicians into smaller community hospitals and rural facilities where patient loads are more manageable, but pay rates remain competitive. These positions are available through Staff Relief in Georgia, Alabama, and South Carolina. Only Staff Relief and one or two other boutique firms serve these facilities, so you won’t find these assignments through large national agencies like Aya, Medical Solutions, or AMN Healthcare.
10. Choosing the Right Staffing Partner Matters
Your agency isn’t just your employer, it’s your advocate. The best healthcare staffing partners:
- Have deep relationships with respected hospitals and clinics
- Offer personal support before, during, and after your assignment
Staff Relief has decades of experience supporting clinicians across the Southeast, combining local expertise with a commitment to transparency and respect.
If you’re exploring travel nursing jobs or allied health contracts in Georgia and beyond, now is the time to take the next step. With the right support and preparation, your travel career can be rewarding, sustainable, and full of growth. Contact Staff Relief today to learn about current opportunities and find the right fit for your skills and goals.
How to Choosing the Right Medical Staffing Agency
Choosing the right medical staffing agency isn’t just about finding a job—it’s about building a career with the support, transparency, and opportunities you deserve. Whether you’re looking for contract nursing jobs, travel assignments, or allied health positions, partnering with the right agency helps you feel confident every step of the way.
As a regional leader in the Southeast serving Georgia, the Carolinas, Alabama, and Florida, Staff Relief specializes in high-demand roles and offers deep local expertise to help you succeed.
Here are six essential tips to guide your search for a medical staffing agency you can trust.
1. Work with a Partner Who Knows the Region
When you’re working in states across the Southeast, you want an agency that understands the unique dynamics of each market. Regional experience matters because:
- Different states have varying credentialing and compliance requirements
- Compensation rates shift between urban and rural facilities
- Each area has its own demand for specialties, including CT Tech, ER RN, Surgical Tech, RRT, PCU RN, Mammo Tech, Home Health RN, and M/S RN assignments
Staff Relief’s recruiters have years of experience placing clinicians throughout Georgia, Alabama, Florida, and the Carolinas. This local knowledge ensures you’re matched with facilities that fit your skills, preferences, and professional goals.
2. Evaluate the Agency’s Reputation and Track Record
A medical staffing agency’s history is a strong indicator of what you can expect. Take time to:
- Explore the agency’s website to see testimonials from nurses, surgical techs, respiratory therapists, and imaging professionals
- Review social media and online platforms for authentic feedback
- Look for examples of long-term partnerships with respected hospitals, outpatient centers, and home health organizations across the Southeast
When you choose an agency that has established relationships and a reputation for consistency, you gain peace of mind that your career is in capable hands.
3. Expect Clear Communication About Pay
Transparency around compensation is crucial. Medical staffing pay packages can include:
- Base hourly rates
- Travel and housing stipends
- Bonuses
Without clarity, it’s easy to feel uncertain about what you’ll actually earn. A trustworthy agency will explain exactly how your pay is structured, whether you’re taking on a rapid response ER RN contract, a CT Tech travel assignment, or a Mammo Tech position.
At Staff Relief, we prioritize transparent communication so you can make informed decisions and feel confident in your earnings.
4. Assess Benefits and Support
The right staffing agency offers more than just placements. Look for a partner that provides:
- Credentialing and compliance support
- Guidance navigating state requirements if you’re crossing from Georgia into Florida, Alabama, or the Carolinas
- Professional development resources and scheduling assistance
Staff Relief is committed to offering comprehensive support, so you can focus on providing excellent patient care, whether you’re working in PCU, ER, surgical services, or home health.
5. Look for Joint Commission Certification
When an agency is Health Care Staffing certified by The Joint Commission, it demonstrates a commitment to quality and safety. Certification means the agency has:
- Passed rigorous evaluations of processes, compliance, and clinical standards
- Demonstrated consistent excellence in recruiting and supporting healthcare professionals
This recognition shows you’re working with an organization that meets the highest standards. This is something you can expect when partnering with Staff Relief.
6. Find the Right Fit for Your Working Style
Every agency operates differently. Some rely on automated platforms and self-service tools, while others offer more personal, one-on-one support.
Ask yourself:
- Do you want direct access to a recruiter who knows you by name?
- Would you rather work with an agency that manages credentialing and logistics for you?
- Do you prefer a more high-touch approach over an impersonal online process?
Choosing an agency that fits your communication style and values makes every assignment more rewarding. Staff Relief’s approach is personal, responsive, and focused on helping you thrive in the role that’s right for you.
When you work in specialized, high-demand fields like CT Tech, ER RN, Surgical Tech, RRT, Mammo Tech, PCU RN, Home Health RN, and M/S RN. You deserve a staffing partner who understands your expertise and advocates for your success.
The right agency combines:
- Regional knowledge of healthcare employers throughout Georgia, Alabama, Florida, and the Carolinas
- Transparent, competitive pay structures
- Robust support and credentialing assistance
- A proven reputation with hospitals and clinics across the Southeast
- Certification that demonstrates credibility
- A commitment to personal service and professional respect
With the right support you’re not just taking a job, you’re building a sustainable career.
If you’re exploring your next contract or travel assignment in the Southeast, Staff Relief is here to help. Our partnerships with respected healthcare facilities and our experience placing clinicians in high-demand specialties mean you can feel confident you’re making the best move for your future.
Contact us today to learn more about available positions and start your search with a staffing agency that puts you first.
The Cost of Nurse Turnover: A Breakdown
Poor nurse retention is a major issue for healthcare facilities, with the national registered nurse (RN) turnover rate standing at nearly 20%. According to the 2024 NSI National Healthcare Retention and RN Staffing Report, the average cost of nurse turnover is estimated to be $56,300 per every RN who leaves their job. For the average hospital, this can equate to roughly $3.9 to $5.8 million in losses per year.
Beyond the financial impacts, high turnover can also have rippling effects on company culture and patient care. In this article, we’ll break down all the costs of nurse turnover and outline strategies that can help you mitigate this issue at your facility.
Nurse turnover occurs when nursing professionals leave their jobs or the profession altogether. This can include instances in which staff are involuntarily terminated from their positions, enter retirement, or choose to leave their roles for other reasons. Some of the most common reasons why nursing professionals willingly leave their jobs include burnout, feeling underappreciated, and a lack of peer support.
Before we break down the cost of nursing turnover, it’s important to note that national nurse turnover and cost estimates often only account for RNs. While it’s difficult to estimate a turnover rate that is representative of all levels of nursing, let’s take a look at how turnover rates and costs have been reported for other types of roles:
- The cost of nurse practitioner turnover is estimated to be $85,832 to $114,919 per episode, with the average turnover rate standing at roughly 10%.
- The cost of nurse managerturnover is estimated to be between $132,00 to $228,000 per episode, with some hospitals reporting that 50% of their nurse leaders intend to leave their jobs within 5 years.
- The indirect costs of replacing one certified nursing assistant (CNA) can range from $3,000 to $6,000, with turnover rates averaging as high as 50% in nursing homes alone.
From these statistics, it’s clear that turnover costs can add up quickly if nursing professionals keep leaving their positions. But how exactly does turnover amount to millions of dollars per year? Here’s a rundown of what can contribute to both the economic and non-economic costs.
There are several ways in which frequent turnover can lead to increased operational costs for facilities. We’ll review and summarize these costs below.
Costs of Vacancies
When a nurse leaves their position, facilities must spend excess money to compensate for vacancies and understaffing. This includes the costs of advertising the opening, hiring temporary staff, and paying existing staff for overtime. Facilities may even need to close beds and defer patients, which leads to diminishing returns.
Several studies have found that these factors combined can contribute to significant losses, accounting for anywhere between 44% to 83% of turnover costs. These costs also continue to rise the longer a position stays open.
Costs of Training
Each time a facility hires a new nurse, additional resources must be spent for onboarding and training. Research has suggested that training can account for roughly 7% to 9% of turnover costs, as preceptors are often given temporary salary raises to orient new nurses.
Facilities that invest in new nurse residency programs are also estimated to incur an additional training cost of roughly $2,041 per resident. Residency programs are often used as a strategy to improve new nurse retention. But if turnover remains high for other reasons, these programs can have a lower return on investment.
Costs of Productivity Loss
Studies have also shown that initial reductions in productivity can contribute to a large proportion of losses, accounting for roughly 45% to 88% of turnover costs. This is because facilities are essentially paying two nurses to do the work of one during training periods — with some preceptorships lasting months at a time.
Additionally, there can be variations in skill level when facilities use a mix of temporary staff. This means that managers may need to spend more time overseeing care, which also contributes to reduced productivity at the leadership level.
High turnover can also impact the overall workflow and culture at a facility. These non-economic costs are important to consider since they can, conversely, lead to more turnover and create a cyclical issue over time.
Poor Teamwork
High turnover means that the entire nursing team must frequently adapt to new personalities and workstyles. Studies have shown that this can worsen communication and collaboration, impacting the overall cohesiveness of the unit. This can also make it more difficult to retain new hires, since teams may come across as unsupportive.
Lower Quality of Care
When existing staff take on increased workloads to compensate for gaps in staffing, quality of care can go down. Some studies have even shown that high turnover can significantly increase the rate of medical errors, mortality, pressure ulcers, and length of stay.
Reduced Employee Morale
The fragmented communication and increased stress resulting from high turnover can also lower staff morale. This may contribute to burnout, which can cause even more nurses to leave their jobs if staff retention and job satisfaction aren’t made a priority.
While there are many different causes of nurse turnover, studies have shown that nurses are four times more likely to voluntarily leave their positions than to get involuntarily terminated. This means that comprehensive measures at the institutional level are needed to retain staff and keep them satisfied in their roles.
Fundamentally, it’s important to engage your staff in conversations and identify the root causes of turnover at your facility. From there, you can apply more meaningful solutions that help your staff feel supported. This may include:
- Using sustainable staffing alternatives that allow for manageable workloads.
- Empowering nurses by giving them more control over their schedules and work.
- Creating a healthy work environment to prevent staff burnout.
- Providing transparent, consistent, and objective leadership.
The cost of nurse turnover can impact the operations, care quality, and culture at your facility. Need solutions that will stabilize your workforce in the long run? Get dozens of free, expert-written facility management tips and insights delivered straight to your inbox.
https://www.intelycare.com/facilities/resources/the-cost-of-nurse-turnover-a-breakdown/
KPMG’s 2017 U.S. Hospital Nursing: Labor Costs Study
This study identifies several trends and benchmarks in relation to hospital nursing labor costs in the United States. Some of the key findings are summarized below. When all costs are considered, traveling nurses appear to cost less than permanent nurses on an hourly basis. Cost data provided by hospitals indicates that the hourly, all-in cost for a full-time, permanent nurse is approximately $89. This hourly cost is higher than traveling nurses that cost approximately $83 per hour. Key costs that are after captured in this all-in measure are overtime pay, paid time off, retirement, insurance, recruiting, and payroll taxes – and these costs vary by nurse type. Additionally, the survey finds a quantifiable “hidden” cost associated with permanent nurses that is the result of non-productive labor hours, and an unquantified “hidden” cost associated with attrition and time required to fill a permanent direct care registered nurse position. Respondents to the survey indicated that traveling nurses are widely used today, representing approximately 11 % of respondent’s nursing staffs. Also, these hospitals indicated their use of traveling nurses will likely continue to grow in the future. Primary factors for this upward trend are local nursing shortages and facility growth. In all, traveling nurses appear to be a cost effective source of labor tor hospitals, and hospitals are forecasting higher usage of these nurses in the future.
2025 NSI National Health Care Retention & RN Staffing Report
With people living longer, the subsequent rise in chronic conditions and the fact that all Baby Boomers will reach retirement age by 2030, recruiting and retaining quality staff will continue to be a top healthcare issue for years to come. Last year, hospitals increased staff by adding ~304,000 employees, a 5.4% add rate. Of this, ~98,000 RNs were hired which represents a 5.6% RN add rate.
Hospital and RN turnover continue to fall but both remain slightly elevated. Nationally, the hospital turnover rate stands at 18.3%, a 2.4% decrease from CY23, and RN turnover is recorded at 16.4%, a 2.0% decrease. Registered Nurses working in pediatrics, women’s health, and surgical services reported the lowest turnover rate, while nurses working in behavior health, step down and emergency services experienced the highest.
The cost of turnover can have a profound impact on diminishing hospital margins and needs to be managed. According to the survey, the average cost of turnover for a bedside RN is $61,110, an 8.6% increase, resulting in the average hospital losing between $3.9m – $5.7m. Each percent change in RN turnover will cost/save the average hospital an additional $289,000/yr.
The RN vacancy rate also remains elevated at 9.6% nationally. While 0.3% lower than last year, over forty percent (41.8%) reported a vacancy rate of ten percent or more. The RN Recruitment Difficulty Index decreased three (3) days to an average of 83 days. In essence, it takes approximately 3 months to recruit an experienced RN, with step down and med/surg presenting the greatest challenges. Feeling financial stress, hospitals will continue to focus on controlling the high cost of labor with contract labor being a top strategy to navigate a staffing shortage. The greatest potential to offset margin compression is in the top budget line item (labor expense). Every RN hired saves $79,100. An NSI contract to replace 20 travel nurses could save your institution $1,582,000.
2024 Employer Health Benefits Survey
Employer-sponsored insurance covers 154 million nonelderly people. To provide a current snapshot of employer sponsored health benefits, KFF conducts an annual survey of private and non-federal public employers with three or more workers. This is the 26th Employer Health Benefits Survey (EHBS) and reflects employer-sponsored health benefits in 2024.
Hiring More Nurses Generates Revenue for Hospitals
Underfunding is driving an acute shortage of trained nurses in hospitals and care facilities in the United States. It is the worst such shortage in more than four decades. One estimate from the American Hospital Association puts the deficit north of one million. Meanwhile, a recent survey by recruitment specialist AMN Healthcare suggests that 900,000 more nurses will drop out of the workforce by 2027.
American nurses are quitting in droves, thanks to low pay and burnout as understaffing increases individual workload. This is bad news for patient outcomes. Nurses are estimated to have eight times more routine contact with patients than physicians. They shoulder the bulk of all responsibility in terms of diagnostic data collection, treatment plans, and clinical reporting. As a result, understaffing is linked to a slew of serious problems, among them increased wait times for patients in care, post-operative infections, readmission rates, and patient mortality—all of which are on the rise across the U.S.
Tackling this crisis is challenging because of how nursing services are reimbursed. Most hospitals operate a payment system where services are paid for separately. Physician services are billed as separate line items, making them a revenue generator for the hospitals that employ them. But under Medicare, nursing services are charged as part of a fixed room and board fee, meaning that hospitals charge the same fee regardless of how many nurses are employed in the patient’s care. In this model, nurses end up on the other side of hospitals’ balance sheets: a labor expense rather than a source of income.
For beleaguered administrators looking to sustain quality of care while minimizing costs (and maximizing profits), hiring and retaining nursing staff has arguably become something of a zero-sum game in the U.S.
But might the balance sheet in fact be skewed in some way? Could there be potential financial losses attached to nurse understaffing that administrators should factor into their hiring and remuneration decisions?
Research by Goizueta Professors Diwas KC and Donald Lee, as well as recent Goizueta PhD graduates Hao Ding 24PhD (Auburn University) and Sokol Tushe 23PhD (Muma College of Business), would suggest there are. Their new peer-reviewed publication* finds that increasing a single nurse’s workload by just one patient creates a 17% service slowdown for all other patients under that nurse’s care. Looking at the data another way, having one additional nurse on duty during the busiest shift (typically between 7am and 7pm) speeds up emergency department work and frees up capacity to treat more patients such that hospitals could be looking at a major increase in revenue. The researchers calculate that this productivity gain could equate to a net increase of $470,000 per 10,000 patient visits—and savings to the tune of $160,000 in lost earnings for the same number of patients as wait times are reduced.
“A lot of the debate around nursing in the U.S. has focused on the loss of quality in care, which is hugely important,” says Diwas KC.
But looking at the crisis through a productivity lens means we’re also able to understand the very real economic value that nurses bring too: the revenue increases that come with capacity gains.Diwas KC, Goizueta Foundation Term Professor of Information Systems & Operations Management
“Our findings challenge the predominant thinking around nursing as a cost,” adds Lee. “What we see is that investing in nursing staff more than pays for itself in downstream financial benefits for hospitals. It is effectively a win-win-win for patients, nurses, and healthcare providers.”
To get to these findings, the researchers analyzed a high-resolution dataset on patient flow through a large U.S. teaching hospital. They looked at the real-time workloads of physicians and nurses working in the emergency department between April 2018 and March 2019, factoring in variables such as patient demographics and severity of complaint or illness. Tracking patients from admission to triage and on to treatment, the researchers were able to tease out the impact that the number of nurses and physicians on duty had on patient throughput. Using a novel machine learning technique developed at Goizueta by Lee, they were able to identify the effect of increasing or reducing the workforce. The contrast between physicians and nursing staff is stark, says Tushe.
“When you have fewer nurses on duty, capacity and patient throughput drops by an order of magnitude—far, far more than when reducing the number of doctors. Our results show that for every additional patient the nurse is responsible for, service speed falls by 17%. That compares to just 1.4% if you add one patient to the workload of an attending physician. In other words, nurses’ impact on productivity in the emergency department is more than eight times greater.”
Adding an additional nurse to the workforce, on the other hand, increases capacity appreciably. And as more patients are treated faster, hospitals can expect a concomitant uptick in revenue, says KC.
“It’s well documented that cutting down wait time equates to more patients treated and more income. Previous research shows that reducing service time by 15 minutes per 30,000 patient visits translates to $1.4 million in extra revenue for a hospital.”
In our study, we calculate that staffing one additional nurse in the 7am to 7pm emergency department shift reduces wait time by 23 minutes, so hospitals could be looking at an increase of $2.33 million per year.Diwas KC
This far eclipses the costs associated with hiring one additional nurse, says Lee.
“According to 2022 U.S. Bureau of Labor Statistics, the average nursing salary in the U.S. is $83,000. Fringe benefits account for an additional 50% of the base salary. The total cost of adding one nurse during the 7am to 7pm shift is $310,000 (for 2.5 full-time employees). When you do the math, it is clear. The net hospital gain is $2 million for the hospital in our study. Or $470,000 per 10,000 patient visits.”
These findings should provide compelling food for thought both to healthcare administrators and U.S. policymakers. For too long, the latter have fixated on the upstream costs, without exploring the downstream benefits of nursing services, say the researchers. Their study, the first to quantify the economic value of nurses in the U.S., asks “better questions,” argues Tushe; exploiting newly available data and analytics to reveal incontrovertible financial benefits that attach to hiring—and compensating—more nurses in American hospitals.
We know that a lot of nurses are leaving the profession not just because of cuts and burnout, but also because of lower pay. We would say to administrators struggling to hire talented nurses to review current wage offers, because our analysis suggests that the economic surplus from hiring more nurses could be readily applied to retention pay rises also.Sokol Tushe 23PhD, Muma College of Business
For state-level decision makers, Lee has additional words of advice.
“In 2004, California mandated minimum nurse-to-patient ratios in hospitals. Since then, six more states have added some form of minimum ratio requirement. The evidence is that this has been beneficial to patient outcomes and nurse job satisfaction. Our research now adds an economic dimension to the list of benefits as well. Ipso facto, policymakers ought to consider wider adoption of minimum nurse-to-patient ratios.”
However, decision makers go about tackling the shortage of nurses in the U.S., they should go about it fast and soon, says KC.
“This is a healthcare crisis that is only set to become more acute in the near future. As our demographics shift and our population starts again out, demand for quality will increase. So too must the supply of care capacity. But what we are seeing is the nursing staffing situation in the U.S. moving in the opposite direction. All of this is manifesting in the emergency department. That’s where wait times are getting longer, mistakes are being made, and overworked nurses are quitting. It is creating a vicious cycle that needs to be broken.”
Goizueta faculty apply their expertise and knowledge to solving problems that society—and the world—face. Learn more about faculty research at Goizueta.
*Ding, Tushe, Kc, Lee: “Frontiers in Operations: Valuing nursing productivity in emergency departments.” Manufacturing & Service Operations Management 26:4:1323-1337 (2024)
Georgia could see the largest shortage of RNs by 2036
Staffing is one of the biggest issues facing ASCs. A 2023 survey from ORManager found that in the last 12 months, 56% of ASCs reported an increase in volume. Despite this success, 68% of facilities also reported having a more difficult time recruiting experienced operating room nurses.
“I think the biggest threat towards ASCs in 2023 is staffing, especially qualified, experienced staffing in all areas of an ASC, including business office, pre-op, OR (both nursing and surgical technicians), post-anesthesia care unit and recovery nurses. In addition, sterile processing technicians,” Michael Powers, administrator of Knoxville, Tenn.-based Children’s West Surgery Center, told Becker’s. “Each of these areas require a certain set of skills that are acquired and honed over time. There is increased competition, and in fact it is hard to compete with large health systems/hospitals. I am also finding that ASCs are competing in the same region against one another for the available staffing pool.”
The HRSA report highlights nurse workforce projections from 2021 to 2036 generated using the agency’s health workforce simulation.
Here are the five states with the largest projected shortages of registered nurses by 2036, per the report:
1. Georgia: 29% projected shortage
Projected vacancies: 34,800
2. California: 26% projected shortage
Projected vacancies: 106,310
3. Washington: 26% projected shortage
Projected vacancies: 22,700
4. New Jersey: 25% projected shortage
Projected vacancies: 24,450
5. North Carolina: 23% projected shortage
Projected vacancies: 31,350
https://www.beckersasc.com/leadership/5-states-facing-the-biggest-nurse-shortages-by-2036
Nursing Shortage Fact Sheet
The U.S. is projected to experience a shortage of Registered Nurses (RNs) that is expected to intensify as Baby Boomers age and the need for health care grows. Compounding the problem is the fact that nursing schools across the country are struggling to expand capacity to meet the rising demand for care. The American Association of Colleges of Nursing (AACN) is working with schools, policy makers, nursing organizations, and the media to bring attention to this healthcare concern. AACN is leveraging its resources to shape legislation, identify strategies, and form collaborations to address the shortage.
For more information including below, see attached PDF:
- Current and Projected Shortage Indicators
- Contributing Factors Impacting the Nursing Shortage
- Impact of Nurse Staffing on Patient Care
- Efforts to Address the Nursing Shortage
The cost of nurse turnover in 24 numbers
The 2024 NSI National Health Care Retention & RN Staffing Report features input from 400 hospitals in 36 states on registered nurse turnover, retention, vacancy rates, recruitment metrics and staffing strategies.
It found the average cost of turnover for one staff RN grew from January through December 2023 to $56,300, among other dollar figures and statistics that are helpful to understand the financial implications of one of healthcare’s most challenging labor disruptions.
Here are 24 numbers that illustrate the cost of nurse turnover, according to the most recent edition of the report, which is available in full here.
1. The turnover rate for staff RNs decreased by 4.6% in 2023, resulting in a national average of 18.4%. Given varying bed size, RN turnover can range from 5.6% to 38.8%.
2. The average cost of turnover for a staff RN increased by 7.5% in the past year to $56,300, with a range of $45,100 to $67,500. This is up from the average cost of turnover for an RN in 2022, which was $52,350.
3. Each percent change in RN turnover stands to cost or save the average hospital $262,500 per year.
4. The RN vacancy rate sits at 9.9% nationally. This marks an improvement, as hospitals hired an additional 153,000 RNs in 2023 and lowered the vacancy rate by 5.8%.
5. The average time to recruit an experienced RN ranges from 59 to 109 days, with the average for 2023 sitting at 86 days — nine days quicker than the year prior.
7. Every region represented in the 2024 report recorded a decrease to RN turnover, ranging from -1% to -5.1%. The South Central region saw the high end of this range while the North Central region saw the low end.
8. Over the past five years, RNs in step down, emergency services, and telemetry were most mobile with a cumulative turnover rate between 112% and 119%. “Essentially, these departments will turn over their entire RN staff in less than four and a half years,” the report states.
9. RNs in pediatrics, surgical services, and women’s health were less mobile, with 2023 turnover rates of 13.3%, 15.4% and 16.3%, respectively.
https://www.beckershospitalreview.com/finance/the-cost-of-nurse-turnover-in-24-numbers-2024
Costs and cost-effectiveness of improved nurse staffing levels and skill mix in acute hospitals
Extensive research shows associations between increased nurse staffing levels, skill mix and patient outcomes. However, showing that improved staffing levels are linked to improved outcomes is not sufficient to provide a case for increasing them. This review of economic studies in acute hospitals aims to identify costs and consequences associated with different nurse staffing configurations in hospitals.
Although more evidence on cost-effectiveness is still needed, increases in absolute or relative numbers of registered nurses in general medical and surgical wards have the potential to be highly cost-effective. The preponderance of the evidence suggests that increasing the proportion of registered nurses is associated with improved outcomes and, potentially, reduced net cost. Conversely, policies that lead to a reduction in the proportion of registered nurses in nursing teams could give worse outcomes at increased costs and there is no evidence that such approaches are cost-effective. In an era of registered nurse scarcity, these results favour investment in registered nurse supply as opposed to using lesser qualified staff as substitutes, especially where baseline nurse staffing and skill mix are low.
https://www.sciencedirect.com/science/article/pii/S0020748923001669
American Hospital Association Health Care Workforce Scan
The pandemic exacerbated existing shortages of health care workers in all roles, from clinicians to environmental and food services to admissions and scheduling. These shortages will persist well beyond the pandemic given today’s highly competitive labor market.
Record numbers of people are leaving their current jobs for new ones, new fields or new pursuits outside the job market altogether.
Despite all the difficulties, trauma and challenges they have faced, millions continue to show up and believe in their ability to make a difference in patients’ lives. Their mental and physical well-being requires tangible help and support from their leaders, and respect from the communities they serve.
The incredible challenges have also created unique opportunities to accelerate change and improve the way care is delivered, whether through technology, new care delivery approaches or multidisciplinary team models.
Ensuring the health and safety of the health care workforce – and the health and safety of the patients they care for – requires commitment at the individual, organizational and community level.
The Real Costs of Healthcare Staff Turnover
Staffing tops the list of healthcare industry challenges heading into 2023, according to polling data from healthcare advocacy group MGMA. It’s no wonder: Hospital staff turnover rates climbed as high as 26% in 2021 as workers retired due to burnout or went to work for organizations offering higher pay or better work-life balance.
For healthcare organizations, high employee turnover rates are a burden on finances and resources. Turnover costs include the expense of recruiting, hiring, and training new employees, as well as the cost of temporarily filling staffing gaps with expensive contract workers. There’s also the cost of reduced productivity as managers shift much of their attention to hiring and as new hires get up to speed. A less tangible—but still significant—turnover cost is lower employee morale as those who remain work harder to fill gaps for less pay than contract workers hired to provide temporary coverage.
Employee turnover refers to the total number of workers who leave a company over a specific period of time. Companies measure involuntary departures (layoffs and firings) and voluntary turnover (resignations) as well as the cost of replacing a given type of employee. Considering turnover can provide opportunities to replace underperformers, many employers also calculate the ideal turnover rate for their organization so managers can set specific employee retention goals. Every company has employee turnover—farsighted companies take the time to understand their turnover rate, the factors driving turnover, and what they can do to build and retain a workforce that will help achieve their organizational goals.
Key Takeaways
- Even before COVID-19, more than half of doctors and nurses reported symptoms of burnout, defined by physical and/or emotional exhaustion due to the rigors of the profession. But the pandemic shifted burnout into overdrive. During the pandemic, 93% of health workers reported experiencing stress.
- The average cost of turnover for a regular position is between six and nine months of an employee’s salary. Replacing a highly specialized healthcare professional can cost as much as 200% of the employee’s yearly salary.
- Patients notice high turnover rates when they see the impact of poor patient-to-staff ratios. They lose confidence in their healthcare provider when they don’t believe they’re receiving the best care, which can cause reputational damage.
In 2022, turnover rates for segments of the healthcare industry ranged from 19.5% at hospitals to 65% for at-home care providers to 94% at nursing homes.
This level of turnover puts a huge financial and logistical burden on healthcare providers. While COVID-19 put additional stress on the healthcare labor force, and the industry will likely feel the effects of COVID for years to come, the healthcare staffing crisis existed long before the pandemic. The following factors are also contributing to today’s healthcare worker exodus:
Inflexible, demanding schedules
Healthcare jobs are notorious for long hours and erratic schedules, and many are considered “deskless” jobs, meaning workers spend much of their time on the move. In fact, it’s estimated that nurses in hospitals walk about five miles a day.
Excessive administrative work
Fictional doctors and nurses are often depicted standing by a patient’s bedside, developing personal relationships and providing hands-on care. In reality, providers no longer have sufficient time to spend one-on-one with patients and other caregivers. Instead, they’re burdened by documentation, charting, and other administrative tasks. In 2021 doctors reported spending, on average, 15.6 hours per week on paperwork and other administrative tasks. First-year medical residents spend only about 10% of their work time face-to-face with patients, according to a study from Penn Medicine and Johns Hopkins University.
Heavy workloads
Even before COVID-19, more than half of nurses and physicians reported symptoms of burnout, according to the U.S. Department of Health and Human Services, and burnout rates have worsened over the past several years due to heavy workloads and related job stress. (A person experiencing burnout suffers from emotional exhaustion, depersonalization—a sense of detachment from oneself—and a reduced sense of personal accomplishment.) During the pandemic, researchers found that 93% of health workers were experiencing stress, 86% had anxiety, and 76% reported exhaustion.
Disconnection from managers
Healthcare workers who don’t work in a single location, such as nurses, medical assistants, and respiratory therapists, may miss out on opportunities to interact with their managers in person. Cut off from these critical personal connections, they can feel underappreciated and unseen, which makes it more likely they’ll look for a job elsewhere.
Relatively low pay
Many nurses feel they aren’t getting the pay they deserve. Even with a median annual salary of US$77,600, 66% of nurses describe pay as their No. 1 consideration when planning their next career move, according to a survey by Vivian, a healthcare hiring platform.
The direct costs of high employee turnover—the costs of recruiting, onboarding, and training new people and the costs of hiring contract staff to fill empty positions—are relatively easy to measure. The indirect costs are less quantifiable but just as burdensome; they include reduced patient satisfaction and lower employee morale. Consider these costs as you assess the impact of employee turnover on your organization.
1. Separation costs
These include severance pay, costs associated with unemployment insurance claims, payments for any ongoing benefits, and the costs associated with exit interviews and removing employees from all internal systems and directories.
2. Hiring costs
Turnover costs an organization much more than money. There’s the cost of reduced productivity when an employee leaves, and the hiring process itself can be expensive and resource intensive. It costs an employer an average of between six and nine months of an employee’s annual salary to replace them, according to the Society for Human Resource Management, and it can cost as much as 200% of the employee’s annual pay to replace a specialized healthcare professional.
3. Training costs
Even highly skilled and experienced employees need time to adapt to a new job. The healthcare industry has mandatory training and certification requirements that don’t exist in other industries. Unfortunately, many healthcare employees don’t feel they’re getting the right skills training for their rapidly changing roles, and managers and healthcare HR teams struggle to track and enforce training requirements.
4. Contingent labor costs
Understaffed healthcare organizations often resort to hiring travel or contract staff to fill workforce gaps. Unfamiliar with a facility’s policies, staff, and even its geography, contract workers can reduce overall productivity and burden full-time employees.
5. Substandard patient care
High employee turnover can lead to unsafe staff-to-patient ratios that make it hard to provide the best care. With too many patients to monitor, nurses and aides can overlook issues that slow recovery times and endanger patients. A study by the US National Institutes of Health showed that patients can lose confidence in their healthcare provider when they don’t believe they’re receiving the best care, which can tarnish the provider’s reputation.
6. Lower morale
The US healthcare industry lost more than 500,000 employees each month in 2022, according to the U.S. Bureau of Labor Statistics, and those left behind are dispirited about the future. In 2021, nearly three quarters of healthcare employees surveyed by Vivian, a healthcare hiring platform, said that workplace morale had gotten worse over the previous 12 months, and only 20% said they’re optimistic about the future of healthcare in the US. This lack of employee engagement is likely to increase employee turnover rates and reduce patient care levels, negatively impacting a healthcare organization’s reputation and financial health.
To reduce healthcare staff turnover (PDF), organizations must first improve employee well-being. People want to be compensated fairly, but beyond that, they want to be surrounded by coworkers and managers they respect. They want to feel ownership of their work lives and find work-life balance. They want systems and processes that are easy to navigate so they can focus on what matters—patient care. Here are some steps healthcare organizations can take to reduce turnover.
Managers who practice intentional hiring take the time to develop a clear job description for an open role and a clear plan for finding the right set of candidates. It may feel like this preparation lengthens the hiring process, but in the long run, it will pay off for the organization and for the candidates’ coworkers.
There are complications inherent in managing any 24/7 workforce, but these complications are compounded in healthcare by the need to have people with specific education, training, and certifications present at all times. The latest cloud-based human capital management (HCM) systems give managers visibility into staffing needs and availability and allow them to anticipate and cover surges.
Giving new employees the right tools at the start allows them to get a clear sense of the organization’s training goals and how they can fit training requirements into their workday. Dashboards that show employees what training they need, and when they need it, can improve compliance numbers while showing HR staff who’s falling behind. Cloud-based HCM systems let employees set their own training pace and measure their progress, which is especially valuable in busy workplaces where staff may have limited time to devote to training.
Healthcare professionals look for organizations that offer professional development programs beyond what’s required by law, including courses in management, communications, and ethics.
The stress of logging long hours in challenging situations is compounded by having to use inflexible, out-of-date, unconnected systems. Prospect Medical Holdings, which operates 17 hospitals and 165 medical care clinics across five states, at one time had 37 different HCM systems before successfully centralizing operations on a single cloud platform. A cloud HCM system enables employees to choose flexible schedules, sends workers notifications when it’s time to take a break, and allows management to send out regular communications that make workers feel more connected to the organization.
Healthcare-specific recruiting features in Oracle Fusion Cloud HCM help hospitals and other providers attract the best doctors, nurses, physician assistants, therapists, technicians, and support staff while giving them the tools they need to retain their accreditations and grow their expertise.
Oracle Cloud HCM’s workforce management capability enables staff to manage their schedules, sign up for shifts on their mobile devices, and block off time when they’re not available—giving them the ability to manage when and where they work. Healthcare providers can also use the cloud application’s dashboards to stay informed about patient counts and resource requirements so they can make shift changes as needed. Additionally, Oracle Cloud HCM’s employee experience platform makes it easy for hospital leaders to keep employees informed about significant organizational news and initiatives and, through pulse surveys, learn about employee concerns and needs.
Technology alone will never solve the healthcare industry’s employee turnover problem. That will take concerted efforts by healthcare organizations to focus on staff well-being, open up lines of communication, and improve the workday experience. But the right technology—easy to use, mobile friendly, and able to take on the most monotonous administrative tasks—can make a huge difference, allowing staff to focus on more complex and rewarding work: caring for patients.
Learn how the Oracle ME platform can help your organization improve the employee experience.
What is the cost of employee turnover generally?
Employee turnover costs US companies an average of $50,000 per worker, not factoring in the heavy burden on the employees who stay.
How is the cost of employee turnover calculated?
To calculate turnover costs, dig into the numbers. Calculate the cost to hire contract fill-ins for the vacant position and the cost to recruit and hire the new employee (including job postings, managerial and HR time, and background screenings). Also factor in onboarding and training costs, as well as productivity costs as the new hire ramps up. The latter is usually calculated as the cost of a new hire’s salary and benefits during their first 30 to 90 days, when they’re doing more training than work.
What is the cost of nurse turnover?
The average cost of turnover for a staff registered nurse in the US is $46,100, with an average range of $33,900 to $58,300, according to the 2022 NSI National Health Care Retention and RN Staffing Report from Nursing Solutions Inc., a national nurse recruitment agency. The average time needed to replace a nurse is about 87 days. Nurses in some fields, including emergency services and behavioral health, are leaving at accelerating rates, with cumulative turnover rates that exceed 100%. (This happens when jobs need to be filled over and over—for example, an organization with 100 employees may have 50 positions that are filled by employees who stay long term and 50 positions where lots of turnover is the norm. Each terminated employee is part of the organization’s overall turnover rate.)
https://www.oracle.com/human-capital-management/cost-employee-turnover-healthcare
The Relationship Between Nurse Staffing, Quality, And Financial Performance In Hospitals
Little evidence exists on the relationship of nurse staffing and quality with financial performance in hospitals. This study aimed to measure the relationship between nurse staffing, quality of care, and
profitability in hospitals. This study used longitudinal panel datasets from 2006 to 2010, drawn from various datasets including the American Hospital Association Annual Survey Database, Medicare Cost Report, and Hospital Compare Data. This study used the random-effects linear regression model to measure the relationship between nurse staffing, quality, and profitability. In addition, we tested a mediating effect of quality on the relationship between nurse staffing and profitability. This study found nurse staffing’s significant association with quality and profitability in hospitals. First, compared to hospitals in the lowest quintile of RNs per 1,000 inpatient days, hospitals in the higher quintiles had lower pneumonia readmission rates, and higher total profit margins, operating margins, and cash flow margins. In addition, hospitals with lower pneumonia readmission rates were found to have higher total profit margins and cash flow margins. Lastly, the current study found that the positive relationship between RNs per 1,000 inpatient days and total profit margin and cash flow margin was partially mediated by pneumonia readmission rates. In conclusion, our finding that nurse staffing is positively associated with both quality of care and profitability in hospitals suggests that the idea of hospitals responding to financial pressures by cutting RN resources with a goal of greater profitability should be called into question. The influence of lower RN staffing levels on higher profitability for hospitals is uncertain, while it is possible that RN staff reductions may compromise the quality of patient care. Keywords: nurse staffing, registered nurse, quality of care, readmission rate, profitability, total profit margin, operating margin, cash flow margin, hospital.
On a practical level, the findings on the relationship between nurse staffing, and the quality and financial outcomes in hospitals can assist nurse managers and chief executive officers in identifying the optimal RN staffing level. These findings suggest that RN staffing level may be a strong predictor of quality and profitability and that the quality may mediate the relationship between RN staffing level and profitability in hospitals. This could be of particular interest to current hospital managers because of the payment reductions for excessive readmissions embedded in the ACA, which might have significantly affected the average profitability of some service lines in their hospitals. A lesson that can be learned from the past is that hospitals may attempt staff reductions in response to increased financial pressures as a result of payment reforms. However, as the findings in this research and the literature suggest, the reduction of nursing staffs may be related to an increase in adverse effect on the quality of patient care. The analysis results of this study demonstrated that a higher RN staffing level was associated with a lower pneumonia readmission rate, while the medium level of RN staffing level (≈ 7.7 RNs per inpatient day) had the highest profitability among general and acute care, non-federal government hospitals. Staffing decisions involve balancing between labor costs and the level of care required to fulfill healthcare needs of patients (Blegen, Vaughn, & Vojir, 2008). It is a matter of choice to hospital managers to decide what would be the most effective nurse staffing strategy for their hospitals in response to the HRRP.
https://journals.scholarpublishing.org/index.php/ABR/article/view/8745
The Effects of Nurse Staffing on Hospital Financial Performance: Competitive Versus Less Competitive Markets
Hospitals facing financial uncertainty have sought to reduce nurse staffing as a way to increase profitability. However, nurse staffing has been found to be important in terms of quality of patient care and nursing related outcomes. Nurse staffing can provide a competitive advantage to hospitals and as a result better financial performance, particularly in more competitive markets
In this study we build on the Resource-Based View of the Firm to determine the effect of nurse staffing on total profit margin in more competitive and less competitive hospital markets in Florida.
By combining a Florida statewide nursing survey with the American Hospital Association Annual Survey and the Area Resource File, three separate multivariate linear regression models were conducted to determine the effect of nurse staffing on financial performance while accounting for market competitiveness. The analysis was limited to acute care hospitals.
Nurse staffing levels had a positive association with financial performance (β=3.3; p=0.02) in competitive hospital markets, but no significant association was found in less competitive hospital markets.
Optimizing the Role of Nursing Staff to Enhance Physician Productivity: One Physician’s Journey
After completing my family medicine residency a few years ago, I immediately joined a private group practice with eight family physicians and two nurse practitioners and inherited a nearly full patient panel from a retiring family physician. I naively assumed that transitioning from residency to private practice would decrease my workload and increase my quality of life, but after a hectic first year, I knew that something had to change for my professional life to be sustainable. I was spending way too much time working and could see that the complexity of practicing medicine would continue to increase in the years ahead.
I began to look for ways to cope and came across an article in Family Practice Management by Peter Anderson, MD, and Marc D. Halley, MBA.1 The article described a new model in which a physician works simultaneously with two clinical assistants – a registered nurse (RN), a licensed practical nurse (LPN), or even a capable medical assistant (MA) – allowing them to assume more responsibility for each patient encounter so the physician can focus on the patient and medical decision-making. The additional nurse responsibilities include gathering an initial history (including the history of present illness, HPI; review of systems; past medical, social, and family history, PSFH; and health habits) and then staying in the exam room to document the physician encounter, order needed tests, print handouts, send prescriptions to the pharmacy, and complete the note including the assessment and plan. By shifting many of the ancillary physician tasks to well-trained clinical assistants, the physician can focus on what he or she is uniquely trained to do – provide high-quality acute, chronic, and preventive care in the context of a therapeutic relationship. After discussing this idea with my nurse (an LPN) and practice manager, we decided to try this new model.
My nurse and I started slowly, selecting several days where we would see fewer patients, thereby allowing additional time to learn our new process. It was a significant adjustment for both of us. She was now in charge of the documentation (and thus the computer), and it became necessary for me to clearly verbalize every aspect of the visit, including the physical exam, the assessment, and the plan for treatment or additional workup (labs, imaging, medications, referrals, etc.). We used Anderson and Halley’s model as our starting point, but soon our process evolved based on our own skills and strengths, the needs of our patients, and the limitations of our office space, schedule, and electronic health record (EHR). After experimenting for a month, we were both convinced that we were ready to fully commit to this new model and decided to hire a second nurse. Because we had spent significant time fine-tuning our system, the training process for our second nurse (also an LPN) was relatively smooth, and my original nurse was able to do the bulk of the teaching.
Every new process requires some experimentation and modification in the early stages, and for our practice key adjustments occurred in the following areas:
Communication with nurses. When we first began, I would handwrite my assessment and plan for each patient encounter to ensure accuracy. Quickly, my nurses let me know that this was a waste of time. Instead, they suggested that I clearly explain each diagnosis and associated plan to the patient, and they would capture the information as I spoke. The nurses have also demonstrated that they can capture patient instructions as we discuss them, and they now typically print those instructions at the conclusion of each visit. Today it is unusual for me to type or handwrite anything during an office visit.
Access to patient data. Each of our exam rooms has a desktop computer that we use to navigate the EHR. Lab and imaging results import electronically into the EHR, as do many of our consult notes. With my nurse in the room using the computer during the office visit, I lost the ability to peruse the chart during the visit, so I began to use an iPad with our wireless Internet connection to view a read-only version of the chart. The iPad also allows me to review the history related to each problem, the problem list, and current medications without pulling my nurse away from her documentation responsibilities.
Chart review. As we progressed with our new model, I continued to gradually shift more responsibility onto my nurses’ capable shoulders. They assumed responsibility for immunization status (checking status for adults and children, administering needed vaccines, creating catchup schedules, etc.), preventive care, and even some basic chronic disease management (confirming annual diabetic eye exams and referring as needed, ordering annual lipid panels when appropriate, etc.). The nurses found that in opening a visit note, they were essentially doing a thorough chart review including reviewing, updating, and sorting the problem list; reviewing preventive care needs; sorting the medication list; reviewing and reorganizing the PFSH and health habits; starting the HPI by searching the chart for any prior tests or visits related to the chief complaint (as recorded by the front desk staff when scheduling the visit); and even starting the assessment and plan portion of the note by listing the relevant diagnoses. It was not possible to accurately complete such a chart review between patients, so my nurses agreed to arrive about an hour before our first patient each day to allow additional time for this work.
Patient check-in form. We have continually worked to implement processes that improve patient flow and efficiency during office visits. One of our more successful processes involves using a patient check-in form. Early on, it became apparent that the rooming process was a bottleneck in our patient flow because of the need to confirm problems, medications, allergies, social history, family history, habits, etc. I had asked my nurses to attempt to quickly update these at each office visit, and it turned into a time-consuming process, particularly for complex patients on multiple medications. To expedite the process, we worked with our EHR support staff to create a one-page document that lists a patient’s medications, allergies, family history, social history, health habits/risk factors, pharmacy of choice, and advance directives. These forms are printed directly from the EHR during the morning chart review and are given to the front desk staff to pass out to patients when they arrive. This allows patients to review much of their history while sitting in the waiting room and allows the nurses to address only changes that need to be made. As an added benefit, patients appreciate that we put time into prepping for their arrival rather than handing them a blank form to complete.
Patient privacy. I was concerned that having a nurse present in the exam room might be a distraction for patients or make them uncomfortable sharing sensitive information. While we did receive several questions initially about the nurse being in the room, I have been pleasantly surprised by how many patients don’t even seem to notice. There are occasional instances when it is evident that a patient would be more comfortable without a nurse present during the visit, and the nurses can usually ascertain this while rooming the patient. Overall, feedback has been amazingly positive. Rather than viewing the nurses as an intrusion, patients appreciate the additional resources that my nurses have become. They also seem to recognize that the nurses’ presence allows me to be fully focused on them, rather than trying to manage charting, test orders, referrals, and refills while providing their care.
Space, workflow, and scheduling issues. Because my colleagues were not implementing the same practice model that I was, I was careful to limit the impact on them. To create a new workspace for my second nurse, I cleared some supplies from an unused desk, purchased a new computer, purchased a new office chair, and moved an unused phone. I typically have access to only two or three exam rooms while seeing patients (the Anderson and Halley model suggests three to five exam rooms), but I have not asked for more. I have found that even with two exam rooms I am considerably more efficient under this model.
While both of my nurses participate in patient visits throughout the day, they typically have short breaks between patients and can use this time to manage phone calls, medication refills, and other peripheral nursing issues. Because of this, we have not needed to schedule additional time for the nurses to manage these tasks, although we have utilized our group’s two full-time triage nurses for support on our most hectic days.
The transition to our new model has probably been most difficult for our office manager and our group’s lead nurse. A new process was required to schedule my nurses, and it can be tedious to manage schedules when I am out or one of my nurses is out. I have just recently started training some of our other office nurses in the new model, but previously I would have to resort to my old single-nurse system if one of my two nurses was out of the office.
Ongoing improvement. To fully implement this system requires nurses who are motivated and willing to assume more ownership over each patient encounter. The nurses’ knowledge of each patient and their overall medical knowledge has grown as a result of their active participation in each visit, and they have learned by watching how I make decisions and conduct the medical workup. I also continue to teach them in a more formal manner by using interesting cases that we see, and I have learned this model requires an ongoing commitment to training. I started out meeting with my nurses for one hour each week, and even though I have been using this system for almost two years, I continue to meet with them at least twice per month. During these meetings I elicit feedback about problems or inefficiencies, provide feedback on recent chart notes, and provide teaching about changing medical standards of care. My nurses are now often the ones to identify problems and suggest appropriate changes to improve our model and the care we provide. These routine meetings have created a culture of teamwork and a continual focus on innovation – traits that will likely serve us well in the ever-changing world of medicine.
Two years into the model, we can report positive results.
Patient care statistics. The organization I work for monitors patient care data, generating physician report cards for preventive care and chronic disease management. Since implementing this new practice model, I have seen an improvement in most of my report card measures, particularly those that rely more on my nurses to complete. For example, the table below shows improvements in virtually every category of diabetes care, with a particularly large jump in the percentage of diabetes patients who have received foot exams, a task I have completely turned over to my nurses.
Since implementing my new practice model, in which nurses take greater responsibility for certain aspects of the patient visit, I have seen improvements in most of my report card measures, including those for diabetes care, shown here.
| Percentage of diabetes patients | |||
|---|---|---|---|
| Diabetes measures | Goal | Old system | New system |
| A1C > 9% | < 15% | 5% | 0% |
| A1C < 7% | > 40% | 53% | 64% |
| Blood pressure > 140/90 mm Hg | < 35% | 22% | 7% |
| Blood pressure < 130/80 mm Hg | > 25% | 53% | 64% |
| Eye examination completed | > 60% | 47% | 48% |
| Smoking status and cessation advice or treatment provided | > 80% | 98% | 98% |
| LDL > than 130 mg/dl | < 37% | 15% | 9% |
| LDL < 100 mg/dl | > 36% | 58% | 62% |
| Nephropathy assessment completed | > 80% | 95% | 95% |
| Foot examination completed | > 80% | 60% | 79% |
Finances and productivity. The costs incurred with this new model can be divided into two categories: initial startup costs and ongoing costs. I estimate that my initial startup costs were in the range of $15,000. This includes the fairly nominal cost of additional office equipment (computer, office chair, etc.) and the more significant cost of slowing down my days as I brought both nurses up to speed on the new system. The only significant ongoing cost is paying the salary and benefits of my second LPN, approximately $8,000 per quarter. This is less than you might expect because four months after transitioning to this new model, I made a personal decision to decrease my full-time equivalent (FTE) status from 1.0 to 0.75. Thus, I am not responsible for the full salary of my second nurse. The remainder of her time is allocated to other parts of the practice.
My FTE change makes it nearly impossible to calculate how my practice change has affected revenue, but I can say that my office productivity has increased. We measure productivity in terms of patient visits per half-day and average charge per patient visit, which we track based on work relative value units (RVUs). Since moving to this new system, I have seen my patient visits per half-day increase by 15 percent and my average charge (work RVU) per office visit increase by 10 percent (see the graph below). Because some of our practice costs are divided based on productivity, this increase in my productivity has led to a relatively minor, but ongoing, increase in those costs.
Under my new practice model, patient visits per half-day have increased 15 percent and work relative value units (RVUs) have increased 10 percent. These numbers reflect an eight-month average before and after changing to the new model.

Although this new model has certainly brought an increase in expenses, I have seen a much greater increase in productivity and revenue, which has allowed me to maintain an annual income above the national median of $160,000 for a full-time family physician, despite having decreased my FTE status to 0.75.
Nurse and patient satisfaction. During this transition I have regularly asked my nurses for feedback regarding their satisfaction with our change, and when there have been frustrations or difficulties, I have done my best to work creatively with them to correct those. At this point, I am happy to report that my nurses are both very pleased with our current system. My original nurse reports that “Overall, I am very happy with the two nurse system. My favorite thing about it would be that I get to see from start to finish the entire diagnostic and treatment process. It allows me to become educated on each patient’s history and treatment plan, which in turn allows me to provide appropriate care and to be a better advocate for that patient. While working so closely together, I’ve been able to gain an understanding of how Dr. Anderson practices, and I have become more confident in myself and my own skills. Our care as a team has become significantly more thorough, and we are able to focus now on providing comprehensive care to each individual.”
Although we have not conducted a formal patient survey, the feedback we have received from patients has been almost universally positive. Patients are happy to have my undivided attention while in the exam room, they appreciate getting so much done with each office visit, and they are grateful that my increased efficiency has allowed me to be more available for same-day appointments.
This journey in restructuring my practice model has led me to a place where I am able to focus more on my patients, provide higher quality care, be more productive, and have happier employees. As physicians, we should not view ourselves as beholden to old models of care. Instead, we ought to view ourselves as empowered to institute fundamental changes to our work. The practice of family medicine is likely to get more demanding in the years ahead, and it is our opportunity and responsibility to build innovative practices that meet these demands while enabling excellent patient care, employee satisfaction, and a sustainable and meaningful personal life.
10 Best Practices for Increasing Hospital Profitability
Industry experts say that hospitals wishing to increase their profitability can focus on two key areas — reducing costs and increasing reimbursement. Here are 10 best practices for increasing hospital profitability by reducing costs and increasing revenue and reimbursement.
Because labor is the largest single expense for hospitals, it is critical that hospitals are not over- or under- staffing their facilities.
Hospitals leaders can cosider the use of flexible staffing, such as part-time or hourly employees, and adjust staffing based on patient census data. Leaders should also monitor the efficiency of this staffing by continuously reviewing benchmarking data such as hours worked per case.
Amy Floria, CFO of Goshen (Ind.) Health System, says that her facility monitors patient volume on a daily basis and adjusts staffing accordingly. “We adjust our nursing staffing every eight hours after looking at our inpatient volume and expected discharges and admits,” she says.
Kevin Burchill, a director at Beacon Partners, a healthcare management consulting firm, agrees that staffing must be adjusted daily. “The easiest thing that a hospital can do to improve profitability is for the senior management team to assume responsibility for the day-to-day performance of an organization and look at the organization’s performance in real time,” he says. “You must shift to an emphasis on the day-to-day, not pay-period to pay-period or month-to-month.”
It is important that concerns regarding efficient staffing are communicated throughout the organization and that hospital leaders work in collaboration with physicians. Donna Worsham, COO of National Surgical Hospitals, suggests that hospital leaders share staffing efficiency benchmarking data with unit managers and provide feedback regarding the productivity of the unit.
Flexible staffing is especially useful for OR nursing staff. OR managers should review clock-in times versus surgery-start times and determine if their staff is consistently arriving before a surgery actually begins. If this is the case, mangers can utilize flexible staffing to allow nursing staff to arrive later so that when surgeries run over, no overtime expenses are incurred, says Ms. Worsham.
Other facilities are saving in staffing costs by reducing benefits for full-time staff. Goshen Health System, for example, deferred merit increases, reduced paid vacation time and suspended its retirement matching program in response to the current economy, according to Goshen’s CEO, Jim Dague. Goshen reduced employee dissatisfaction in response to these cuts by soliciting employee feedback on which benefits to reduce, thereby building organizational support for the changes. In addition, Goshen’s executives took a voluntary 20 percent cut in order to help sustain the system through the recession.
Joe Freudenberger, CEO of OakBend Regional Medical Center in Richmond, Texas, agrees that staff must buy in to any reductions in hours and shifts worked that will personally affect them in order for the hospital to remain successful. He says that hospital leaders must communicate the reasoning for these changes to the staff before making them. “If we call off staff, they see it as personally hurting their income when we need to help them understand that it is actually preserving their income by maintaining the financial viability of the hospital,” he says. “It may be obvious to us that we’re calling them off because we have a significant reduction in patient volume, but we need to communicate that to them for them to understand the financial realties we face.”
Although some staffing cuts may be necessary, hospitals should be careful not to take a blanket approach to layoffs or cuts in services. Hospital leaders must take a close look at their business before making cuts.
“Don’t make the same mistake everyone else does — don’t look at bottom line, determine that you need to cut $1 million, for example, and then cut 10 percent across the board. Doing so will trim some fat but will cut meat and bone in other areas,” says Mr. Burchill.
He suggests that hospitals assess each program individually and determine which ones are what are winners and losers. “You do not want to cut areas that you should be doing more of or that are already profitable,” says Mr. Burchill.
Hospital leaders can reduce supply costs by working with vendors to improve contracts and encouraging physicians to make fiscally responsible supply decisions.
“When it comes to supply costs, you must drive this expense or the vendor will drive it for you,” says Ms. Worsham.
Hospital leaders should not shy away from approaching vendors for discounts. Goshen’s IT director recently requested a discount on the health system’s contract for IT maintenance due to current economic conditions and successfully received a discount that saved the hospital 15 percent on this contract, according to Ms. Floria.
Hospitals can also reduce supply costs be reducing the number of vendors. Goshen, for example, is in the process of reducing the number of vendors in its surgical suite and aims to eventually scale the vendors down to 4-6 companies. “This action is expected to save us at least a million dollars in supply costs,” says Mr. Dague.
Another way in which hospitals may reduce supply costs is by requiring vendors to submit purchase orders for any equipment or implants that are not included in a negotiated, written agreement with the facility. “All of our vendors sign agreements that any purchase orders must be submitted at least 24 hours before a procedure and must be approved by the materials manager or the CEO, or it’s free,” says Ms. Worsham. “If you don’t require this, vendors will drop off the invoice for a pricey piece of equipment or implant after the procedure has already taken place and walk out the back door, which can greatly hurt your profitability.”
All hospitals can benefit from tightening up the efficiency of their operating rooms, but it is especially critical that less busy facilities ensure that their ORs are used as efficiently as possible.
“Hospitals need to review block time utilization,” says Ms. Worsham. “Physicians who are assigned more time than they are using are hurting your profitability.”
Ms. Worsham suggests that hospital OR managers work directly with physicians to make OR utilization more efficient.
“When physicians’ schedules create gaps in the OR schedule, it effects a hospital’s ability to staff effectively, which can create significant labor costs for the hospital,” says Ms. Worsham.
Hospitals should work to encourage physicians to become more concerned about the costs of supplies and other activities, such as unnecessary tests and inefficient coding processes that may drive up hospital costs.
“Hospitals today have a unique opportunity to leverage physicians’ interest in having hospitals help to stabilize their incomes with the hospitals’ needs to involve physicians in cutting costs and improving quality,” says Nathan Kaufman, managing director of Kaufman Strategic Advisors, a hospital consulting firm.
Hospitals can encourage the use of products from vendors that are cost-effective, but still high quality, especially in areas such as orthopedic implants, which can be considerably costly for hospitals. In addition, experts say the use of protocol-based care can reduce costs associated with unnecessary tests or treatments.
Mr. Freudenberger says that one of the biggest mistakes hospitals make is not engaging medical staff in profitability. “Physicians have a huge role in maintaining hospital profitability, but unless you give them a reason to be concerned with a hospital’s profitability, they will make choices in what and to whom they refer services that will not consider the implications to the hospital,” says Mr. Freudenberger. “Hospital leaders should work to help medical staff understand the connection of their referrals to the hospital’s viability so that their referral decisions reflect the value they place on the hospital.”
During tough economic times, some hospitals may benefit from outsourcing or partnering with other organizations for certain services, such as food and laundry services, and even, in some cases, clinical services.
“Some hospitals see these economic times as an opportunity to outsource unprofitable services,” says Mr. Burchill.
By outsourcing certain services to more efficient providers, hospitals can share the savings with the service provider. However, hospitals must be sure to select truly efficient providers.
“Outsourcing is clearly a smart thing to do if an organization can gain greater efficiency through finding a larger-scale operation; however the provider must be more efficient than the hospital,” says Kevin Haeberle, executive vice president, HR capital, for Integrated Healthcare Strategies.
Oftentimes, hospitals outsource services such as laundry, food and nutrition, information technology or human resources because they do not have the capital to invest in the equipment upgrades or training that is needed to increase the efficiency of their internal service. In these cases, the decision to outsource may not directly be related to profitability but instead the “lacking of funds for the investment required to make current services viable,” says Mr. Haeberle. However, this decision can improve profitability in the long-run by allowing hospitals to use funds for more profitable services.
Some hospitals have also begun to outsource clinical services such as emergency room staffing and anesthesiology in an attempt to become more efficient. Because these staffing groups employ a large number of specialty physicians, they may be able to provide more efficient services, especially in clinical areas that require around-the-clock coverage where the demand for services is high.
Mike Mikhail, MD, vice president of client services for Emergency Physicians Medical Group, says that hiring an emergency department management company can help to improve the profitability of hospitals whose demand for emergency services exceeds its emergency treatment capabilities. “An emergency management group can help make the emergency department more efficient by introducing management oversight and best practices, allowing more patients to be seen and keeping others from leaving to find another hospital,” he says. “Because a majority of hospital admits come from emergency walk-ins, driving more patients through an ER will create more admits, and therefore more profit for the hospital.”
An increasing number of hospitals are joint venturing with local physicians and surgery center management companies to offer outpatient services through the development of a surgery center.
According to Clete Walker, vice president of development for Surgical Care Affiliates, hospitals are beginning to focus on the need for a comprehensive outpatient strategy and recognizing the need to partner with doctors to effectively execute on this strategy. Mr. Walker reports that he has seen an increased interest from hospitals in joint venture arrangements for outpatient services.
“More and more hospitals are realizing that their core competency is providing inpatient care; their outpatient cases are more costly per case and take up more of the physician’s and patient’s time than they do at an ASC,” he says. “As a result, hospitals are competing with physicians for outpatient cases. Hospitals with joint-venture agreements, however, do not have to compete with the physicians.”
Hospitals can leverage their standing in the community to partner with local physicians to share the revenue generated by efficient outpatient cases.
“We are in lean times, and lean times call for us to rethink our strategies,” says Mr. Walker. “It’s better for physicians, hospitals and other groups to work together to provide an efficient delivery system for patient care than for the groups to compete.”
Identifying and attracting additional physicians to bring cases to your hospital is another way that hospital leaders can increase profits. Physician-owned hospitals can bring in additional physicians as partners, while other types of facilities can recruit new physicians who are willing to perform cases at their hospitals.
“New physicians will bring in more cases and grow your profits,” says Ms. Worsham.
Ms. Worsham suggests polling your medical staff for names of local physicians to target and inviting them into the facility. During the visit, Ms. Worsham recommends that hospitals work to “wow” the target physician. “We work tirelessly to promote the services we can offer them,” she says.
When a new physician begins performing cases at one of Ms. Worsham’s facilities, that physician is assigned a concierge. “We have strong internal programs in place for this first day. A concierge is assigned to each new physician who provides them with a tour facility and walks them through every aspect of their day,” says Ms. Worsham.
Hospitals may also be able to grow case volume and profits by adding new service lines. However, hospitals need to be careful to do their homework on the expected profitability and ROI for any new lines added, especially in a market where access to the funds required to invest in new service lines may be tight.
“You have to look at what the market needs are and where you’re going to get the referrals from,” says Ms. Worsham. “Meet with local physicians and interview them about their needs and the number of cases they see that could utilize a new service.”
Hospitals should also be sure to examine the competitive landscape for any new service line.
Ms. Worsham reports that her facilities have had great success from adding a hyperbaric service line because few competitor hospitals were offering this service.
Hospitals that use hospitalists to care for patients can benefit from the more efficient care and better documentation that specialized hospitalists can potentially provide.
“A protocol-based hospitalist program can increase efficiency and help to reduce the length of stay for patients, which can increase case volume without the need for additional beds,” says Mr. Kaufman.
Hospitals should consider employing these specialists as a means to improving care and enhancing their bottom lines, according to Mr. Kaufman.
Stephen Houff, MD, president and CEO of Hospitalists Management Group, says that hospitalist groups can provide effective care to patients and possibly increase reimbursement. “Hospitalists may be the most reliable and cost-effective means available for hospital leaders to transform medical delivery in their health system,” he says. “Through shared vision, an effective hospitalist team partners with hospital leadership to improve patient safety and access, streamline care, improve patient and family satisfaction, enhance reimbursement via improved clinical documentation and provide seamless transition to post-discharge care.”
One of the most important ways that hospitals can improve their profitability is by continually evaluating and renegotiating their managed care contracts.
“Hospitals must demand their fair share of premiums from third-party payors in order to subsidize the underpayment of Medicare and Medicaid,” says Mr. Kaufman. “Hospitals need to focus on reducing their cost structure as much as possible to approach breaking even with Medicare reimbursement rates, but that only goes so far.”
Mr. Kaufman recommends that hospitals only agree to contracts that reimburse at 130-140 percent of cost. “If a facility is not big enough or strong enough to get these rates, then they should look at merging with a larger facility,” says Mr. Kaufman.
Ms. Worsham suggests that hospitals perform a profitability analysis by payor and by procedure in order to determine where a facility is losing money and identify any trends. She also suggests that hospitals evaluate older contracts due to changes in severity-based DRGs and carve out the reimbursement of implants in order to ensure they are reimbursed appropriately for the costs associated with these.
Ms. Worsham also suggests that hospitals evaluate contracts on a quarterly basis, even if the contract is not near expiring. She suggests that hospital leaders examine the contracts with the following questions in mind:
• Is revenue where we thought it would be given reimbursement rates and volume of policy holders?
• Are we being paid as agreed upon in the contract?
• Are we being paid in a timely manner?
Contracts that are determined to be “high risk” should be renegotiated. Make sure your contracts contains a material harm clause, which will allow you to readdress terms of contracts that have become financially harmful to the facility, according to Ms. Worsham. Renegotiating contracts can be very valuable — one hospital Ms. Worsham advises will gain $500,000 this year due to renegotiations.
Hospitals that focus on enacting these best practices are likely to see improvements in their profitability; however, hospitals can also benefit by using today’s economic conditions as an opportunity to improve their overarching approach to business, creating a more sustainable organization in the future.
“When profits were high, hospitals had the luxury of being sloppy in some areas; now we must run a tighter ship,” says Ms. Floria. “This will benefit the industry in the long-run.”
Hospitals can also use this opportunity to find creative solutions to problems that plague their facilities.
Goshen Health System, for example, recently enacted a program in which the hospital pays the premium required to sustain Cobra benefits for recently laid-off patients seeking care. “We are willing to be creative with our patients,” says Ms. Floria. “We pay for benefits when certain patients cannot. The revenue we receive from caring for these patients recoups this cost and provides us with additional cash flows that likely would have been uncollected or written off to charity care or bad debt.”
This idea, which was enacted during lean times to improve profitability, will continue to benefit the hospital’s bottom line, even when profitable times return.
Contact Lindsey Dunn at lindsey@beckersasc.com.


