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What separates high- and low-performing hospitals in 2025

Hospital finances showed signs of improvement at the end of the second quarter, though notable performance gaps remain between higher- and lower-performing facilities, according to Kaufman Hall’s latest “National Hospital Flash Report,” published Aug. 11.
The median monthly operating margin index rose to 3.7% in June, up from 1.9% in May, though the pace of improvement remains uneven and somewhat unexpected amid recent market turbulence.
Hospitals in the Northeast and Mid-Atlantic reported the largest year-over-year increases in operating margins at 38%, followed by the South and Midwest at 29%. The West and Great Plains saw declines of 13% and 27%, respectively. Smaller and mid-size hospitals generally fared better than large facilities: hospitals with 26 to 299 beds saw margin gains between 17% and 30%, while those with more than 500 beds experienced a 29% decline.
“Higher performing hospitals are nimbler on both the revenue and expense sides,” Erik Swanson, managing director and data and analytics group leader at Kaufman Hall, said in a news release. “They may be expanding their outpatient footprint, diversifying services or managing expenses like purchased services by centralizing some functions. They are also more likely to have value-based care or bundled care arrangements in place.”
In 2025, top-performing hospitals are setting themselves apart from lower-performing facilities through a combination of strategic, operational and financial factors. According to Kaufman Hall and Fitch Ratings, the key differentiators include:
1. Strong market presence in growth regions: Hospitals located in expanding markets — especially in the South, Midwest and Northeast — are benefiting from rising demand, better payer mixes and stronger revenue potential. These organizations are leveraging local demographics and economic growth to drive performance.
2. Workforce recruitment and retention. Talent remains a key differentiator. High performers are more successful in hiring and retaining clinical and nonclinical staff amid national shortages, allowing them to maintain service capacity and quality care while controlling labor costs.
3. Aggressive payer strategy: Top-tier hospitals are skilled at negotiating favorable payer contracts, often using a “mind the gap” approach to keep reimbursement rates at the upper end of the scale. These hospitals maximize market leverage to drive revenue growth.
4. Operational agility: High-performing hospitals are nimble and can adjust quickly to changing conditions. They centralize purchased services, optimize supply chains and adapt care models to improve efficiency.
5. Investment in technology and infrastructure: Successful systems are proactively investing in AI, health IT and data analytics. These investments support care delivery and administrative efficiency and prepare hospitals for value-based care and alternative payment models.
6. Outpatient expansion and service diversification: Expanding outpatient footprints and diversifying service lines allow top hospitals to meet evolving patient demand and offset pressures on inpatient care, particularly in high-cost settings.
7. Proactive real estate and capital management. Strong performers are strategically managing real estate assets to bolster balance sheets and fund growth initiatives, such as facility modernization and digital transformation.
In contrast, lower-performing hospitals, often in rural or underserved regions, struggle with:
- Limited access to capital
- Declining patient volumes or poor payer mixes
- Severe staffing shortages
- High dependency on public reimbursement
- Little room for investment in innovation or infrastructure
Fitch warns that this divergence is becoming a “trifurcation” of hospital performance, with institutions separating into top-tier, middle-tier and lower-tier segments. Without strategic shifts, the financial gap may widen in the years ahead.
Top-performing hospitals will “have a predisposition to maximize that market essentially with annual payer negotiations, in a ‘mind the gap’ mentality that keeps them at the upper end of the payment scale,” Fitch said in a recent report.
Meanwhile, most hospitals are expected to remain in a middle band: operating sustainably but with limited margin growth and persistent staffing challenges. Those at the bottom of the scale face declining volume and payer mix issues and will likely need to rely heavily on outside cash to stabilize, according to Fitch.
The latest hospital financial reports indicate that 2025 performance gains are unevenly distributed, with the gap between top and bottom performers potentially widening as financial pressures persist.
How to Get a High Paying Contract Nursing Job
Contract nursing offers the chance to do meaningful work, gain diverse experience, and earn competitive pay. Whether you’re pursuing contract nursing jobs, per diem nursing positions, or rapid response assignments, the key to maximizing your income is preparation and strategy.
If you’re ready to secure a high-paying contract nursing job, use these proven tips to set yourself apart and negotiate pay that reflects your expertise.
Your resume is your first impression. A clear, polished resume highlights your skills, certifications, and professional accomplishments, and it determines whether you’ll be invited to interview.
Include:
- Your nursing specialties (such as ICU, emergency department, or medical imaging)
- Certifications (like ACLS, BLS, or specialty credentials)
- Details about your experience in different care settings, such as inpatient care, skilled nursing facilities, or acute care staffing
It’s normal to have employment gaps but be ready to confidently explain them during interviews. A well-organized resume positions you as a serious professional ready for high-paying nursing contracts.
Keeping your credentials updated makes you a more attractive candidate and can improve your earning potential.
Make sure to:
- Renew essential licenses and certifications promptly.
- Consider adding specialty certifications that are in demand for travel nursing jobs and contract assignments.
- Stay up to date with immunizations required by hospitals and clinics. Being ready with all documentation can speed up onboarding and help you access crisis response nursing jobs or urgent needs contracts that often pay premium rates.
The more prepared you are, the easier it is for a nurse staffing agency or recruiter to match you with higher-paying positions.
Professional references can be the deciding factor in landing a top-paying assignment.
Employers and recruiters rely on references to verify your:
- Clinical skills
- Professionalism
- Reliability
Choose references who can confidently speak to your work ethic and performance. Positive recommendations can open the door to flexible nursing shifts, per diem contracts, and specialized roles that pay more.
Flexibility is often rewarded in the world of contract nursing.
Consider these options to boost your pay:
- Accepting night shifts or weekends, which usually come with higher hourly rates.
- Taking assignments in locations experiencing shortages, such as rural facilities or emergency department nursing jobs.
- Being open to rapid response contracts or crisis response assignments, which often offer premium compensation.
When you demonstrate a willingness to adapt, you make yourself more valuable to medical staffing agencies and healthcare employers.
In contract nursing, your reputation follows you from one facility to the next. A strong track record makes it easier to secure higher-paying contracts and preferred assignments.
Tips for maintaining a great reputation:
- Be punctual and dependable.
- Communicate clearly with staffing agencies and supervisors.
- Go the extra mile to provide excellent patient care.
Facilities are willing to pay more to bring on nurses with proven reputations for excellence.
Being a contract nurse offers countless benefits, from career variety to premium pay. To make the most of your opportunities:
- Invest time in preparing a strong resume.
- Keep certifications and immunizations current.
- Maintain excellent references.
- Stay flexible with shifts and assignments.
- Build and protect your professional reputation.
When you combine preparation with dedication, you can consistently secure high-paying contract nursing jobs that match your skills and goals.
If you’re looking for your next opportunity, Staff Relief, Inc. is here to help. We partner with hospitals, clinics, and healthcare facilities to connect nurses with the best assignments in Georgia and beyond.
Contact us today to explore available contracts and start earning what you deserve.
Former nurse marks reaching 102 with advice to ‘stay active’
A former nurse, dubbed “inspirational” by care home staff, has celebrated her 102nd birthday with recommendations for a long, happy life.
Diana Creasey, who moved to Woodpeckers care home in the New Forest during 2023 when she was 100, shared her latest birthday with family, friends and staff.
“Stay active, keep going, follow a good diet and make sure to have lots and lots of fresh air”
Diana Creasey
Asked for the secret of her longevity, she said: “Stay active, keep going, follow a good diet and make sure to have lots and lots of fresh air. And a glass of sherry helps!”
Her advice follows a lifelong career in nursing and healthcare, both in paid roles and, following retirement, as a care volunteer for several years at Lymington’s Oakhaven hospice.
After growing up in North Devon in the 1920s and 30s, Ms Creasey trained as a nurse and worked in plastic surgery nursing during the Second World War.
Serving at London hospitals, she cared for many army personnel coming back from the horrors of the frontline.
One memory from of Blitz was nursing in an underground basement hospital with pregnant women on one side of the ward and casualties on the other. “It was a very stressful time,” she recalled.
Woodpeckers companionship team member Sian Harris said Ms Creasey remained very active, taking daily walks around the garden with the help of staff.
“She was an inspiration when she moved to Woodpeckers aged 100,” said Sian. “And she is still inspiring the staff and residents now aged 102.
“The very fact she is this remarkable age and still as active as she is makes her truly very special,” added Ms Harris.
Woodpeckers in Brockenhurst is run by care home provider Colten Care. It operates 21 care homes in Hampshire, Dorset, Wiltshire and West Sussex.
Hiring More Nurses Generates Revenue for Hospitals
Underfunding is driving an acute shortage of trained nurses in hospitals and care facilities in the United States. It is the worst such shortage in more than four decades. One estimate from the American Hospital Association puts the deficit north of one million. Meanwhile, a recent survey by recruitment specialist AMN Healthcare suggests that 900,000 more nurses will drop out of the workforce by 2027.
American nurses are quitting in droves, thanks to low pay and burnout as understaffing increases individual workload. This is bad news for patient outcomes. Nurses are estimated to have eight times more routine contact with patients than physicians. They shoulder the bulk of all responsibility in terms of diagnostic data collection, treatment plans, and clinical reporting. As a result, understaffing is linked to a slew of serious problems, among them increased wait times for patients in care, post-operative infections, readmission rates, and patient mortality—all of which are on the rise across the U.S.
Tackling this crisis is challenging because of how nursing services are reimbursed. Most hospitals operate a payment system where services are paid for separately. Physician services are billed as separate line items, making them a revenue generator for the hospitals that employ them. But under Medicare, nursing services are charged as part of a fixed room and board fee, meaning that hospitals charge the same fee regardless of how many nurses are employed in the patient’s care. In this model, nurses end up on the other side of hospitals’ balance sheets: a labor expense rather than a source of income.
For beleaguered administrators looking to sustain quality of care while minimizing costs (and maximizing profits), hiring and retaining nursing staff has arguably become something of a zero-sum game in the U.S.
But might the balance sheet in fact be skewed in some way? Could there be potential financial losses attached to nurse understaffing that administrators should factor into their hiring and remuneration decisions?
Research by Goizueta Professors Diwas KC and Donald Lee, as well as recent Goizueta PhD graduates Hao Ding 24PhD (Auburn University) and Sokol Tushe 23PhD (Muma College of Business), would suggest there are. Their new peer-reviewed publication* finds that increasing a single nurse’s workload by just one patient creates a 17% service slowdown for all other patients under that nurse’s care. Looking at the data another way, having one additional nurse on duty during the busiest shift (typically between 7am and 7pm) speeds up emergency department work and frees up capacity to treat more patients such that hospitals could be looking at a major increase in revenue. The researchers calculate that this productivity gain could equate to a net increase of $470,000 per 10,000 patient visits—and savings to the tune of $160,000 in lost earnings for the same number of patients as wait times are reduced.
“A lot of the debate around nursing in the U.S. has focused on the loss of quality in care, which is hugely important,” says Diwas KC.
But looking at the crisis through a productivity lens means we’re also able to understand the very real economic value that nurses bring too: the revenue increases that come with capacity gains.Diwas KC, Goizueta Foundation Term Professor of Information Systems & Operations Management
“Our findings challenge the predominant thinking around nursing as a cost,” adds Lee. “What we see is that investing in nursing staff more than pays for itself in downstream financial benefits for hospitals. It is effectively a win-win-win for patients, nurses, and healthcare providers.”
To get to these findings, the researchers analyzed a high-resolution dataset on patient flow through a large U.S. teaching hospital. They looked at the real-time workloads of physicians and nurses working in the emergency department between April 2018 and March 2019, factoring in variables such as patient demographics and severity of complaint or illness. Tracking patients from admission to triage and on to treatment, the researchers were able to tease out the impact that the number of nurses and physicians on duty had on patient throughput. Using a novel machine learning technique developed at Goizueta by Lee, they were able to identify the effect of increasing or reducing the workforce. The contrast between physicians and nursing staff is stark, says Tushe.
“When you have fewer nurses on duty, capacity and patient throughput drops by an order of magnitude—far, far more than when reducing the number of doctors. Our results show that for every additional patient the nurse is responsible for, service speed falls by 17%. That compares to just 1.4% if you add one patient to the workload of an attending physician. In other words, nurses’ impact on productivity in the emergency department is more than eight times greater.”
Adding an additional nurse to the workforce, on the other hand, increases capacity appreciably. And as more patients are treated faster, hospitals can expect a concomitant uptick in revenue, says KC.
“It’s well documented that cutting down wait time equates to more patients treated and more income. Previous research shows that reducing service time by 15 minutes per 30,000 patient visits translates to $1.4 million in extra revenue for a hospital.”
In our study, we calculate that staffing one additional nurse in the 7am to 7pm emergency department shift reduces wait time by 23 minutes, so hospitals could be looking at an increase of $2.33 million per year.Diwas KC
This far eclipses the costs associated with hiring one additional nurse, says Lee.
“According to 2022 U.S. Bureau of Labor Statistics, the average nursing salary in the U.S. is $83,000. Fringe benefits account for an additional 50% of the base salary. The total cost of adding one nurse during the 7am to 7pm shift is $310,000 (for 2.5 full-time employees). When you do the math, it is clear. The net hospital gain is $2 million for the hospital in our study. Or $470,000 per 10,000 patient visits.”
These findings should provide compelling food for thought both to healthcare administrators and U.S. policymakers. For too long, the latter have fixated on the upstream costs, without exploring the downstream benefits of nursing services, say the researchers. Their study, the first to quantify the economic value of nurses in the U.S., asks “better questions,” argues Tushe; exploiting newly available data and analytics to reveal incontrovertible financial benefits that attach to hiring—and compensating—more nurses in American hospitals.
We know that a lot of nurses are leaving the profession not just because of cuts and burnout, but also because of lower pay. We would say to administrators struggling to hire talented nurses to review current wage offers, because our analysis suggests that the economic surplus from hiring more nurses could be readily applied to retention pay rises also.Sokol Tushe 23PhD, Muma College of Business
For state-level decision makers, Lee has additional words of advice.
“In 2004, California mandated minimum nurse-to-patient ratios in hospitals. Since then, six more states have added some form of minimum ratio requirement. The evidence is that this has been beneficial to patient outcomes and nurse job satisfaction. Our research now adds an economic dimension to the list of benefits as well. Ipso facto, policymakers ought to consider wider adoption of minimum nurse-to-patient ratios.”
However, decision makers go about tackling the shortage of nurses in the U.S., they should go about it fast and soon, says KC.
“This is a healthcare crisis that is only set to become more acute in the near future. As our demographics shift and our population starts again out, demand for quality will increase. So too must the supply of care capacity. But what we are seeing is the nursing staffing situation in the U.S. moving in the opposite direction. All of this is manifesting in the emergency department. That’s where wait times are getting longer, mistakes are being made, and overworked nurses are quitting. It is creating a vicious cycle that needs to be broken.”
Goizueta faculty apply their expertise and knowledge to solving problems that society—and the world—face. Learn more about faculty research at Goizueta.
*Ding, Tushe, Kc, Lee: “Frontiers in Operations: Valuing nursing productivity in emergency departments.” Manufacturing & Service Operations Management 26:4:1323-1337 (2024)
Georgia could see the largest shortage of RNs by 2036
Staffing is one of the biggest issues facing ASCs. A 2023 survey from ORManager found that in the last 12 months, 56% of ASCs reported an increase in volume. Despite this success, 68% of facilities also reported having a more difficult time recruiting experienced operating room nurses.
“I think the biggest threat towards ASCs in 2023 is staffing, especially qualified, experienced staffing in all areas of an ASC, including business office, pre-op, OR (both nursing and surgical technicians), post-anesthesia care unit and recovery nurses. In addition, sterile processing technicians,” Michael Powers, administrator of Knoxville, Tenn.-based Children’s West Surgery Center, told Becker’s. “Each of these areas require a certain set of skills that are acquired and honed over time. There is increased competition, and in fact it is hard to compete with large health systems/hospitals. I am also finding that ASCs are competing in the same region against one another for the available staffing pool.”
The HRSA report highlights nurse workforce projections from 2021 to 2036 generated using the agency’s health workforce simulation.
Here are the five states with the largest projected shortages of registered nurses by 2036, per the report:
1. Georgia: 29% projected shortage
Projected vacancies: 34,800
2. California: 26% projected shortage
Projected vacancies: 106,310
3. Washington: 26% projected shortage
Projected vacancies: 22,700
4. New Jersey: 25% projected shortage
Projected vacancies: 24,450
5. North Carolina: 23% projected shortage
Projected vacancies: 31,350
https://www.beckersasc.com/leadership/5-states-facing-the-biggest-nurse-shortages-by-2036
Breaking News
1 in 4 healthcare workers considering industry exit: Indeed
In 2025, 2 in 5 healthcare workers report feeling their role is unsustainable, and 1 in 4 are considering leaving the industry entirely, according to Indeed’s “Pulse of Healthcare 2025” report.
Indeed surveyed 924 U.S. healthcare workers ages 18-65 between July 23 and Aug. 6. Roles included 197 prescribing providers — physicians, nurse practitioners and physician assistants — 75 registered nurses and 74 dental hygienists. Other roles included therapists, dentists, imaging technologists and mental health practitioners.
Here are nine things to know from the report:
Burnout and ineffective initiatives
1. Half of healthcare workers feel exhausted in their current role, and 2 in 3 are unsatisfied in it. Additionally, 36% feel negative toward their job and 33% feel detached from it.
2. While employees acknowledged that their organizations have initiatives to improve working conditions, some said they do not have the bandwidth to participate. Eighty percent said existing well-being solutions at their organizations are ineffective.
3. Staffing constraints were the top reason well-being solutions were ineffective, with 50% of respondents agreeing. Other common reasons included:
- The root causes of burnout are not being addressed (42%)
- Initiatives seem performative, not meaningful (41%)
- Limited availability for all roles (35%)
- Programs are not tailored to the work environment (35%)
Sources of job satisfaction
4. The top sources of job satisfaction were:
- Relationships with patients (50%)
- Consistent and predictable work hours (41%)
- Relationships with co-workers and managers (39%)
- Ability to take time off (36%)
- Flexibility and control over schedule (33%)
5. The most likely reasons for job dissatisfaction were:
- Pay (40%)
- Staffing levels (36%)
- Career advancement opportunities (33%)
- Benefits (31%)
- Employer’s commitment to employee well-being (27%)
6. The top factors contributing to long-term job sustainability were competitive pay (67%), manageable workload (55%), manageable stress levels (48%) and appropriate staffing levels (42%).
7. Healthcare workers said implementing one of the following initiatives would improve working conditions:
- Act on employee feedback, not just collect it (71%)
- Reduce task overload with staffing and technology (67%)
- Reward performance with monetary incentives (67%)
- Offer mental health days separate from other paid time off (66%)
- No nonemergency contact on off days (64%)
- Ensure safe patient-to-provider ratios (61%)
What leaders can do
8. More than 80% of respondents said regular check-ins with leaders affect their well-being.
9. The most effective leadership efforts to improve working conditions included accountability to create supportive environments (59%), education on how to respond to burnout and other conflict (54%), and internal promotion to ensure leaders understand front-line challenges (52%).
The post 1 in 4 healthcare workers considering industry exit: Indeed appeared first on Becker’s Hospital Review | Healthcare News & Analysis.
By rethinking short-stay care, Boston hospital cuts ED boarding time by 42%
Several years ago, Boston-based Massachusetts General Hospital recognized it was facing a growing challenge with emergency department boarding, particularly among general medicine patients. Like many hospitals, MGH had an ED-managed observation unit for patients requiring short-term care, typically under 24 hours. But the hospital increasingly struggled with that setup and it began to rethink short-stay care, which ultimately led to the creation of a clinical decision-making unit.
“We had a 31-bed unit managed by the emergency department, but over the years, it went beyond that functionality,” said Peter Dunn, MD, senior vice president of hospital operations. “It became more of an overflow unit, and the length of stay was fairly extraordinary. It was clear that about 40% of the patients in the ED observation unit qualified for inpatient-level care — not necessarily a long length of care, but still inpatient-level care. Yet, they were being placed in the observation unit.”
To address this issue, the hospital took advantage of a newly available clinical space to launch a new model of short-stay care. This allowed MGH to open 19 unlicensed beds adjacent to the emergency department — a significant shift, since the existing observation unit was located on the 12th floor while the ED was on the first.
“Eventually, we decided that co-locating the ED observation unit to truly serve just ED observation — within that less-than-24-hour window — would be the best use of the new space,” Dr. Dunn told Becker’s. “Then we considered what to do with the 31-bed unit. We realized that if the hospital medicine team took care of the medicine patients — who made up the majority of those meeting inpatient criteria — we could create a short-stay unit for medicine patients. These were patients either in the ED observation unit or occupying licensed inpatient beds that we needed for patients currently boarding in the emergency department.”
MGH had already seen success co-locating postoperative patients in short-stay spaces, particularly in perioperative and procedural areas, so the team built on that experience.
To predict which medicine patients would require a short stay, MGH had previously established an operations research team in collaboration with MIT Sloan School of Management in Cambridge, Mass. Using operations research models, they examined historical patient data to identify the best-suited candidates for the new unit.
The model served as an early guide, but operationalizing the CDU required an 18-month planning effort with multiple iterations, Dr. Dunn said.
“By mid-2024, we coalesced around the idea of a short-stay medical service, staffed by hospitalists — physicians and advanced practice providers — a dedicated nursing staff, and enhanced case management,” he added. “A lot of the challenges in efficient care pathways aren’t strictly clinical; they involve broader system navigation. So case management was a key component. We also ensured that other departments — physical therapy, occupational therapy, and others — could prioritize short-stay patients without deprioritizing others.”
The CDU opened Feb. 4 and gradually scaled up to full use of its 31 beds by April.
Nine months in, the unit is helping MGH reduce emergency department boarding times. Within the first six months, the hospital saw a six-hour drop in ED boarding time for general medicine patients — from 19 hours to 13 hours. Among patients transferring to the CDU, boarding time dropped to 11 hours — a 42% reduction.
CDU patients stay an average of 52 hours. About 70% are discharged home or to their referring hospital, while 30% transition to inpatient care.
Dr. Dunn emphasized that these results were driven by strategic structural changes and team alignment.
“ED observation targets have always been 80/20, with lower-acuity patients and stays under 24 hours,” he explained. “There are many ED algorithms to support those goals. Now that our 19-bed ED observation unit is dedicated to that purpose, they’re hitting those exact targets.
“Previously, the unit combined short-stay and ED observation patients, and wasn’t effectively meeting the needs of either group. Separating them has improved performance. We also looked at the length of stay for long-stay patients in the old ED observation unit, reviewed their trajectories, and used prior experience co-locating short-stay patients in procedural or perioperative areas.”
One of the key hurdles was generating buy-in across departments. Dr. Dunn said not all groups had seen the benefits of co-location in past models.
“Medicine patients are more complex than surgical ones, so that added another layer,” he said. “We used predictive models from our healthcare systems engineering collaboration with MIT, but it took time to get everyone aligned.”
Ultimately, he said, teams agreed on the urgency of reducing ED boarding and committed to the CDU model.
“We agreed to try this approach, measure its performance and adjust if needed,” said Dr. Dunn, adding that an oversight committee was created. “If it didn’t work, we’d regroup. But it has worked. There’s now energy and enthusiasm for trying similar efforts — novel ways to tackle capacity issues.”
Beyond the metrics, Dr. Dunn said the CDU has delivered less visible but important workforce benefits. For example, several clinicians have gravitated toward working in the unit due to its distinct focus and workflow.
He also highlighted the benefit of co-location. “We weren’t sure which nursing group would be the best fit initially,” he said. “The ED nurses had staffed the prior ED observation unit, but many patients were inpatient-level. We started with a blend of ED and inpatient nurses. Over time, the inpatient nurses expressed a preference for this unit, and it has become a desirable place to work. It’s a unique care environment — different from both ED and traditional inpatient care.”
His advice for other hospitals: Don’t default to traditional capacity models.
“We need to try new models. It’s not easy, especially in academic medical centers,” he said. “But if you bring the right team together and support the effort with analytics, it can be powerful.”
The post By rethinking short-stay care, Boston hospital cuts ED boarding time by 42% appeared first on Becker’s Hospital Review | Healthcare News & Analysis.
Severe flu outbreaks across globe spur warnings for US
An influenza strain that emerged over the summer is causing unusually early and severe outbreaks in Canada, the U.K. and Japan, prompting warnings from public health experts about what could be in store for the U.S. as flu season kicks into gear, NBC News reported Nov. 12.
The strain is a version of H3N2, a type of influenza A virus. Influenza A strains are generally known to cause more severe illness, particularly in older adults and young children. Over the summer, it acquired several new mutations, meaning “the virus is quite different to the H3N2 strain included in this year’s vaccine,” Antonia Ho, PhD, an infectious diseases consultant and senior lecturer at the University of Glasgow in Scotland, said in a statement.
The strain is behind early waves in several countries, experts told NBC. In the U.K., flu cases are already triple what they were around the same time last year and are driving up hospitalizations. Meanwhile, Japan is experiencing an “unprecedented” early flu season, with infections nearly six times what they were at this time last year.
“These are not good signs,” Angela Rasmussen, PhD, a virologist with the University of Saskatchewan in Canada, told the news outlet.
Experts say the developments abroad raise concern how the respiratory virus season could play out in the U.S. this year, especially amid limited visibility into virus activity and hospitalization trends. The CDC has not published an updated influenza surveillance report since the week of Sept. 20, with data tracking paused during the federal government shutdown. While the shutdown is now over, it could take time for data collection and analysis to ramp back up to normal levels, experts say.
Other factors further complicating the landscape this year are lower vaccine uptake, rising measles outbreaks and disruptions to hospital-at-home programs — a key lever to manage capacity during virus season. Flu vaccination rates are projected to drop 12% this season, with an even steeper decline expected among adults, according to estimates from CSL, a flu shot producer.
Vaccine strains are typically selected in February; this year’s shots protect against two types of influenza A and one type of B. Even though the shot is not an exact match for the evolving H3N2 strain, experts say vaccination remains key to reducing the severity of illness and easing strain on hospitals as virus season gathers steam.
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Government shutdown ends: 5 healthcare notes
The longest government shutdown in American history ended Nov. 12, but the fate of the ACA enhanced premium tax credits — the sticking point for Democrats — will not be decided until December.
Five things to know:
1. President Donald Trump signed the resolution to fund the government through Jan. 30 after the House of Representatives voted 222-209 to pass the spending package, Politico reported Nov. 12. The bill funds the Department of Agriculture, Food and Drug Administration and Department of Veterans Affairs through the full fiscal year, but all other departments — including HHS — are funded through the end of January.
2. The spending package also extends Medicare telehealth and the acute hospital care at home programs that lapsed when the shutdown began on Oct. 1, according to the American Telemedicine Association. Those programs will be funded through Jan. 30 and the package allows for retroactive payments for services provided since the waivers lapsed.
After the shutdown began, 35% of hospital-at-home programs stopped providing care to traditional Medicare patients under the CMS waiver, 20% ended treatment for patients who weren’t covered by the waiver, and 23% shifted all or part of the care to outpatient treatment at home, according to the survey of 140 programs by the Hospital at Home Users Group, which shared the data Oct. 28 with Becker’s.
3. The Senate passed the spending package on Nov. 10. Under the terms of the agreement in the Senate, a vote to extend the ACA subsidies will take place in mid-December, according to Politico. Speaker of the House Mike Johnson, however, was not part of those negotiations and has not promised a similar vote in the House.
4. The agreement negotiated in the Senate also included a guarantee that the White House would rehire all federal employees who were fired during the shutdown as part of the administration’s reductions in force plan, according to Politico. The White House has also pledged to give all federal workers back pay for the duration of the shutdown.
5. A spokesperson for the White House’s budget office said that those Supplemental Nutrition Assistance Program benefits will see their accounts fully restored within hours of the government reopening, The New York Times reported Nov. 12. SNAP benefits expired Nov. 1 and have been subject to a legal fight regarding short-term funding.
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Where are Leapfrog’s 11 straight-‘A’ hospitals?
Eleven U.S. hospitals have earned consecutive “A” safety grades from The Leapfrog Group since 2012.
Hospital safety grades are assigned biannually, based on the hospital’s ability to protect patients from medical errors, accidents, injuries and infections, according to a Nov. 13 news release from Leapfrog.
Read where Leapfrog’s 23 straight “F” hospitals are located here.
Here are the 11 hospitals with 26 consecutive “A” grades:
Arizona
Mayo Clinic (Phoenix)
California
French Hospital Medical Center (San Luis Obispo)
Kaiser Permanente Orange County-Anaheim Medical Center
Massachusetts
Saint Anne’s Hospital (Fall River)
Illinois
Endeavor Health Elmhurst Hospital
Northwestern Medicine Central DuPage Hospital (Winfield)
University of Chicago Medical Center
Virginia
Inova Loudoun Hospital (Leesburg)
Sentara CarePlex Hospital (Hampton)
Sentara Leigh Hospital (Norfolk)
Washington
Virginia Mason Medical Center (Seattle)
The post Where are Leapfrog’s 11 straight-‘A’ hospitals? appeared first on Becker’s Hospital Review | Healthcare News & Analysis.
Where are Leapfrog’s 23 ‘F’ hospitals?
Twenty-three U.S. hospitals received an “F” in The Leapfrog Group’s fall 2025 safety grades — including 11 that were downgraded from a “D.”
Twice a year, Leapfrog evaluates more than 3,000 general hospitals nationwide based on performance across up to 22 measures of patient safety from CMS. The ratings focus on preventable harm, including infections, medication errors and safety-related practices.
Here are the 23 “F” hospitals in fall 2025:
Alabama
Baptist Medical Center South (Montgomery)
Madison Hospital
Huntsville Hospital
Arkansas
White River Medical Center (Batesville)
California
Norwalk Community Hospital
Florida
Delray Medical Center (Delray Beach)
Georgia
St. Joseph’s Hospital (Savannah)
Illinois
West Suburban Medical Center (Oak Park)
Roseland Community Hospital (Chicago)
Weiss Memorial Hospital (Chicago)
HSHS St. Mary’s Hospital (Decatur)
Iowa
UnityPoint Health – Trinity Regional Medical Center (Fort Dodge)
MercyOne Genesis Davenport Medical Center
Mercy Medical Center – Cedar Rapids
Michigan
DMC Sinai-Grace Hospital (Detroit)
DMC Harper University Hospital (Detroit)
DMC Detroit Receiving Hospital
New York
Niagara Falls Memorial Medical Center
Champlain Valley Physicians Hospital (Plattsburgh)
Tennessee
Saint Francis Hospital – Memphis
Texas
Parkland Health (Dallas)
Vermont
Central Vermont Medical Center (Berlin)
West Virginia
Rivers Health (Point Pleasant)
The post Where are Leapfrog’s 23 ‘F’ hospitals? appeared first on Becker’s Hospital Review | Healthcare News & Analysis.
The Results Are In: AI in Healthcare is Working
How Healthcare Leaders Can Turn Pilot Projects Into Sustainable, System-Wide Results
AI is no longer a buzzword in healthcare. It now has its own budget line, and it’s already reshaping the way healthcare gets delivered and paid for. More than 80% of healthcare organizations report active AI projects, but only 18% have a mature strategy for scaling and governing them. That gap isn’t just a statistic—it’s the difference between isolated wins and enterprise-wide, sustainable impact. Every missed eligibility check, coding error, or delayed claim puts margin at risk
The good news: AI is already delivering measurable wins in revenue cycle management (RCM) and clinical operations. The challenge? Too many organizations are still stuck in “pilot mode,” with projects that look good on paper but never fully scale. The next 12 to 18 months will determine which leaders turn early experiments into enterprise-wide advantage; and which are left behind.
What’s Working Now
AI’s most meaningful wins aren’t flashy—they’re foundational. In revenue cycle operations, AI is:
- Automating eligibility and benefits verification: reducing missed checks that delay reimbursement and helping providers collect payments up to 30% faster.
- Streamlining prior authorizations: cutting turnaround times from days to hours and improving first-pass approval rates.
- Identifying coding issues before they become denials: lowering denial rates by as much as 20–30% and preventing costly rework.
- Surfacing actionable insights for faster reimbursement: enabling revenue leaders to proactively address underpayments and reduce A/R days.
Healthcare organizations are seeing measurable ROI: shorter days in A/R, fewer write-offs, reduced manual workload, and higher staff satisfaction.
The Barriers Still Holding AI Back
However, even with 80% adoption, most organizations struggle to scale AI effectively. Common challenges include:
- Data readiness: Unstructured inputs and disconnected systems slow progress
- Change management: Staff may resist tools they feel are confusing or disruptive
- Workflow alignment: Even good AI sits unused if it doesn’t integrate seamlessly
- Governance: Lack of standards can leadto compliance risks or poor trust
A Practical Roadmap for Smarter AI
To move from pilot to enterprise-scale success, follow a structured approach:
- Define Your Objectives: Focus on cash flow, denials, documentation, and patient experience gaps.
- Clean Your Data: Standardize eligibility, charge, and documentation inputs before scaling.
- Select the Right Solution for You: Choose tools that fit your workflows and deliver measurable ROI.
- Pilot and Prove: Start small to demonstrate quick wins and build organizational buy-in.
- Measure Relentlessly: Track net collections, denial rates, days in A/R, and documentation completeness.
- Build Long-Term Governance: Ensure models are accurate, explainable, and monitored for performance.
The Payoff
Organizations that get this right are seeing measurable ROI: faster reimbursement, fewer denials, improved staff satisfaction, and stronger patient loyalty. The smartest leaders aren’t asking if they should use AI. They’re asking where it can deliver the most value today and how to make it stick long-term.
Ready to Go from AI Pilot to AI Proof?
AI adoption isn’t optional—it’s imperative for today’s RCM. Every missed eligibility check, coding error, or delayed claim puts margin at risk, and pilot projects that never scale leave money on the table.
Healthcare leaders who win with AI are those who:
- Optimize Continuously: Measure relentlessly and refine workflows until the gains are baked into operations.
- Earn Team Trust: Pair AI with smart staff augmentation so people focus on exceptions, not rework.
- Govern with Confidence: Monitor models for accuracy, compliance, and ROI over time.
Margins are too thin to stay in pilot mode. The next 12–18 months will determine which organizations turn early wins into sustainable, enterprise-wide results — and which fall behind. Now is the time to move from promising tests to proven outcomes with governance, measurement, and a clear ROI at every step.
About Access Healthcare
Access Healthcare stands as one of India’s largest and fastest-growing providers of healthcare business processes and technology solutions. Our team of over 27,000 professionals operates from 20 service delivery centers across three countries, emphasizing global delivery, workflow optimization, and our award-winning AI-enabled technology platform.
Since 2011, Access Healthcare has been a trusted partner to the US healthcare sector, leveraging domain expertise, technology, automation, and analytics to enhance clinical outcomes, financial performance, and operations for healthcare providers and payers.
The post The Results Are In: AI in Healthcare is Working appeared first on Becker’s Hospital Review | Healthcare News & Analysis.
15 most, least charitable states
Wyoming is the most charitable state, with residents spending an average of 29 hours per year volunteering and donating nearly 4% of their adjusted gross income, according to WalletHub.
WalletHub analyzed the 50 states by comparing them across 17 key indicators of charitable behavior, such as the volunteer rate and share of income donated. The rankings were published Nov. 10.
Below are the 15 most and least charitable states per WalletHub:
Most charitable
- Wyoming
- Utah
- Maryland
- Minnesota
- Virginia
- Colorado
- Delaware
- Maine
- Pennsylvania
- Oregon
- Montana
- Alaska
- Connecticut
- Washington
- New York
Least charitable
- New Mexico
- Nevada
- Mississippi
- Alabama
- Rhode Island
- Louisiana
- West Virginia
- Arizona
- Florida
- Michigan
- South Carolina
- North Carolina
- Oklahoma
- California
- Missouri
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What healthcare CEOs say is missing from the access conversation
“Access to care” emerged as a top healthcare C-suite buzzword heading into 2025. While much of the conversation has focused on coverage, affordability and capacity, hospital and health system leaders told Becker’s the industry often overlooks the more human elements: trust, navigation and how patients actually experience the care journey.
Here is what four CEOs said when asked: What does healthcare not talk about enough when it comes to access?
Editor’s note: Responses have been lightly edited for clarity and length.
Andrew Goldfrach. CEO of Arrowhead Regional Medical Center (Colton, Calif.): When we talk about access, we often talk about it in general terms — the number of patients seen in clinics or our emergency departments. At the root, access is less about capacity or ease of getting seen; it is more about reducing those barriers within the community, at home or elsewhere that force patients to de-prioritize getting the services they need. A lot of access is related to health equity. It is our responsibility as health systems to think differently about access — understanding the root of why patients aren’t able to be seen timely, then developing strategies that are unique to those circumstances.
For my organization, a big factor is not only the drive times to and from our clinics but also comfortability (or lack thereof) with using digital platforms, assuming they even have appropriate internet connectivity. Most of my patients use prepaid cell phones and don’t have private internet, which creates additional barriers. As healthcare leaders, it is important to remember that healthcare delivery is local, and as such, we need to better position ourselves to meet our patients where they are.
Michelle Joy. President and CEO of Carson Tahoe Health (Carson City, Nev.): When we talk about access, I think we focus too much on the numbers — such as first available appointment, wait times and bed capacity — and not enough on the human side. Access isn’t just about getting in the door; it’s about feeling cared for and supported once you’re there.
What doesn’t get talked about enough is how much access today is dictated by administrative barriers like prior authorizations. Every day, our teams are doing everything possible to get patients the care they need, but denials delay treatment or create frustration for patients who assume it’s the hospital’s or clinic’s fault. It wears on our staff and erodes trust in the system.
When patients lose faith that the system is working for them, it doesn’t matter how many appointment slots we add. Access requires compassion, connection and trust in a system that works both with and for patients and caregivers, not against them.
Jennifer Mendrzycki. President and CEO of TMC Health (Tucson, Ariz.): When we talk about access, we tend to focus on how many providers or clinics exist, but not on how people actually move through the system. For most patients, the hardest part is not the care itself but figuring out how to get there. Navigating referrals, authorizations and appointments can be overwhelming, especially for families trying to coordinate care from a distance.
We also overlook the hidden cost of time. Every delay, phone call or wait for approval takes people away from work and family, and that is a real, measurable cost. If we want to improve access, we have to design around how patients live, not how systems operate. That means rethinking care models, expanding navigation support, integrating technology that connects rather than complicates, and aligning policy to reward coordination instead of volume. Workforce shortages are real, but they cannot be an excuse. The path forward is process redesign that builds access into how healthcare works rather than leaving it up to patients to figure out.
David Walz, BSN, RN. President and CEO of Madelia (Minn.) Health: When we talk about healthcare access, we usually talk about cost and coverage. But what we don’t talk about enough is proximity, trust and continuity.
In rural communities, access means:
Transportation: Can patients actually get to care?
Time: Do they have to take a full day off to see a doctor?
Trust: Do they feel known and heard when they arrive?
At Madelia Health, we see that access is about removing every barrier — not just financial but physical and emotional — so care feels truly within reach.
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Hospital margins steady amid disruption: 5 notes
Average nonprofit hospital margins hit 2.3% in September but performance was hampered by increased expenses and drug costs, according to Kaufman Hall’s “National Hospital Flash Report” released Nov. 12.
The report outlines September financial data from 1,300 hospitals across the U.S. based on data from Strata Decision Technology. The margin performance persisted as hospitals navigate federal policy changes and increased expenses mid-year.
Five things to know:
1. Hospital financial performance remains stable. For the month of September, operating margins hit 2.3%, down a percentage point from July and on-par with results from January through May. Year-to-date average operating margins in September hit their highest point since January at 2.9%.
2. Average operating margins in September increased 1 percentage point month over month and are up 31 percentage points compared to September 2022. Operating EBITDA margins were relatively flat year over year and month over month in September.
3. Revenue is growing at the same clip as expenses. Average net operating revenue increased 8 percentage points year over year in September and 4 percentage points month over month. Inpatient revenue per calendar day increased 11 percentage points year over year while outpatient revenue was up 13 percentage points nationally.
4. Non-labor spending increases drove expenses in September. Total expenses increased 8 percentage points year over year with labor increasing just 5 percentage points. Supply expenses per calendar day were up 13 percentage points and drug expenses increased 14 percentage points year over year. Report authors noted hospitals used more advanced pharmaceuticals in the month. Purchased services had slower growth at 8 percentage points.
5. Patient volume increased steadily with discharges per calendar day increasing 4 percentage points year over year. Average length of stay dropped 3 percentage points while the number of ED visits increased slightly. The adjusted patient days per calendar day in September increased 3 percentage points year over year.
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The ROI on hospital at home
As health systems await a federal funding solution for hospital at home amid the government shutdown, healthcare organizations are mixed on the care model’s return on investment.
More than two-thirds of the roughly 20% of health systems that offer hospital at home say the programs increase access to care, boost patient satisfaction, lower lengths of stay, and cut avoidable readmissions, according to an October Sage Growth Partners report that polled 101 hospital and health system C-suite leaders.
However, the financial return is more precarious. Here is how the executives surveyed by the healthcare consulting firm graded their hospital-at-home ROI:
Significant ROI: 13%
Some ROI: 47%
Break even: 20%
Negative ROI: 20%
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Group warns policy shift could strain rural primary care
Rural primary care practices deliver a broader range of services than their urban counterparts, even as workforce shortages and federal policy changes strain access and affordability.
These findings were detailed in a Nov. 12 report from the Primary Care Collaborative. The group’s 2025 report found that rural areas have roughly 15% fewer primary care clinicians per capita. Despite this, rural clinicians manage a broader range of patient needs, including chronic disease, behavioral health and referrals to community-based services.
The loss of just one rural family physician can raise health spending by more than $1,300 per patient annually — or $5,200 for a family of four — according to the report. Although the recent passage of H.R. 1 created a $50 billion Rural Health Transformation Program, PCC warned that nearly $1 trillion in projected Medicaid cuts over the next decade may widen disparities.
Case studies in Texas, Oklahoma, New Mexico, Virginia and Idaho highlight how community-driven models are sustaining rural access. The group urged federal and state policymakers to strengthen payment models, workforce programs and oversight to ensure rural investments reach the communities most at risk.
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Nearly 70% of hospitals now belong to a health system — 7 things to know
The U.S. is home to nearly 400 health systems, with most hospitals now part of a larger network. The American Hospital Association’s latest data offers a snapshot of how the system landscape continues to evolve.
Seven things to know:
1. There are 397 health systems in the U.S. These systems include both multi-hospital networks and single-hospital systems with multiple affiliated care sites.
2. 68% of hospitals are system-affiliated. Out of 6,093 hospitals nationwide, 4,157 are part of a health system.
3. 77% of all hospital beds are within systems. That includes 703,731 of the 913,136 total hospital beds across the U.S., according to the AHA.
4. More than half of systems are relatively small. Fifty-three percent of systems operate with 1,000 or fewer beds, while 219 systems have just 1 to 5 hospitals.
5. Only a handful of systems operate at scale. Just 6 systems have 100 or more hospitals, and only 2% of systems nationally fall into this category.
6. Health system size varies widely. Systems range in size from 1 to 157 hospitals and between 34 to more than 39,000 hospital beds.
7. The number of systems has grown steadily over time:
- In 1940: At least 50 systems existed, all nonprofit or Catholic.
- In 1960: The first investor-owned system emerged.
- By 1980: AHA had identified 267 systems.
Click here for more AHA data on U.S. hospitals and health systems.
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Hospital innovations creating value — without major new spending
Innovation does not have to come with a hefty price tag, according to Thomas Jackiewicz, president of UChicago Medicine.
New research on the 811-bed health system’s patient advocacy program, using six years of data, shows that minor and nonurgent emergency department visit rates decreased by 45% among patients who received appointment scheduling assistance and navigation education, Mr. Jackiewicz told Becker’s.
“Research has shown that roughly 25% of adults between 18 and 64 years old visit EDs for nonurgent reasons,” he said. “If we can reduce even a fraction of those visits, it’s better for our patients and our organization. For me, that’s innovation in action and a substantial return on investment.”
UChicago Medicine’s medical home and specialty care connection program has relatively low operational costs but supports about 17% of patients who pass through its emergency department, regardless of insurance status. Patient advocates typically spend about a week with each patient in person and over the phone, helping them navigate the healthcare system and connect with insurance resources in an approachable way.
“As an academic health system, UChicago Medicine is built for addressing seemingly intractable challenges through innovation,” Mr. Jackiewicz said. “It’s core to our mission. That said, our commitment to research and innovation brings an added degree of complexity. New economic models, changing health policies and decreased government reimbursements challenge our ability to operate on razor-thin margins and invest in innovation.
“Despite these headwinds, we are not straying from our commitment to deliver transformative innovation that aligns with our long-term strategy. Our internal teams have deep experience with driving early experimentation, evaluating implementation and scalability challenges and, also, understanding when external partners are needed.”
Becker’s connected with six other health system leaders who shared innovations their organizations have implemented that created real value — for patients, staff or operations — without requiring major new spending.
Amy Linsin. Executive Vice President and Chief Human Resources Officer of Prisma Health (Greenville, S.C.): Prisma Health launched a team member recognition program in December 2022 using the Achievers platform, quickly increasing engagement through shared appreciation. In 2024, the organization partnered with CipherHealth and Achievers to integrate patient feedback into the system, allowing team members to view recognition from both patients and colleagues in one space. Leaders can enhance these acknowledgments with rewards and celebration notes, and thanks to integration with Workday, recognitions can be included in performance reviews. This innovation required minimal new investment but delivered meaningful value by strengthening employee engagement, reinforcing organizational culture, and deepening team members’ connection to their work. Prisma Health was honored with an Achievers A-List Award for Innovation in recognition of this strategic, high-impact initiative.
Terry Metzger. CFO of ProMedica (Toledo, Ohio): One innovation ProMedica has implemented to drive value is the restructuring of our front-end processes, which has enabled us to better meet patient expectations while maintaining operational efficiency and strong financial outcomes.
Key features of this initiative include expanded payment options, streamlined check-ins, cost transparency, and enhanced digital access for scheduling, medical records, and provider communications.
To support these enhancements, we refined our patient estimate process and established new teams for financial clearance and preregistration — creating a more reliable and seamless experience for patients.
With a centralized preregistration team in place, ProMedica has achieved a 98% preregistration rate, increased pre-service collections by 19%, and reduced the number of registration-related denials.
We accomplished these goals by effectively leveraging existing resources, which included reassigning staff, enhancing training and setting clear performance expectations with incentives.
Pam Oliver, MD. Executive Vice President and Chief Medical Officer of Novant Health (Winston-Salem, N.C.): To deliver best-in-class care, we must also care for our clinicians and keep administrative burden in check. We regularly survey our care teams and act on their feedback. This year, their feedback was clear: eliminating avoidable stressors — like the constant pressure from electronic health record alerts — makes a difference.
In response, we eliminated 2.4 million noncritical pop-up alerts that were disrupting workflow, which ultimately increased productivity in our electronic health record.
Thanks to clinician feedback, we’ve implemented changes over the past six years that have eliminated nearly 75 million clicks and saved 105,000 hours — or about 12 years — of administrative work. These are low-cost, high-impact solutions that benefit both patient care and clinician well-being.
Caswell Samms III. Executive Vice President and CFO of Nemours Children’s Health (Jacksonville, Fla.): At Nemours Children’s Health, one of the most valuable innovations came from reimagining how we use what we already have. By building digital care pathways within our existing Epic platform, we standardized care for common conditions like asthma and diabetes, improving outcomes and reducing unnecessary variation, like emergency department utilization, without major new spending. It’s a great example of frontline collaboration, using data and workflow redesign to create real value for patients, our associates and the organization.
Abby Stonecipher. Vice President of Enterprise Business Transformation of Prisma Health (Greenville, S.C.): Our imaging scheduling team has launched a highly successful bidirectional texting program that’s redefining patient engagement. With over 250 daily interactions, it’s driving measurable improvements in access, operational efficiency and patient satisfaction. This scalable platform not only simplifies scheduling, it also enhances communication through reminders, prep instructions and follow-up messaging. While the direct financial return is modest, the value it delivers to patients is significant.
Laren Tan, MD. Chair of the Department of Medicine at Loma Linda (Calif.) University Health: At Loma Linda University Health, we’ve launched multiple AI initiatives, but one that truly captures our vision is the ambient AI scribe program. As I reflect on where healthcare is heading, I see this not just as an investment in technology but an investment in people and in the future of medicine itself.
Adopting new technology is never without its challenges, yet we’ve chosen to embrace them head-on by extending ambient AI opportunities to more than 1,000 learners and 1,300 clinicians across our system. The impact has been profound, freeing clinicians to focus more on patients and less on documentation, strengthening the human connection that defines our mission, while giving our learners a glimpse into the kind of compassionate, relationship-centered healthcare they will one day lead.
When you look at the continuum of what this truly means is improving patient care, expanding access, and redefining the patient and clinician experience. The impact goes far beyond dollars and data. It’s transformational.
At Loma Linda University Health, we’re not just investing in innovation; we’re investing in people, the heart of our mission and the academics shaping the future of healthcare. And what’s remarkable is that this transformation hasn’t required major new spending, just vision, intentionality, and a commitment to invest wisely in what truly matters: people and purpose.
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Systems retool career ladders to retain bedside nurses
Health systems are modernizing career advancement programs to build internal pipelines and keep nurses at the bedside.
These programs are being updated to better recognize clinical expertise and support professional growth without requiring nurses to leave direct patient care. Altamonte Springs, Fla.-based AdventHealth, for example, launched a four-level clinical ladder in 2022. Since then, half of its 23,000 eligible nurses have enrolled, and the system credits the program with helping avoid $47.5 million in turnover costs in 2024.
“Historically, to advance, nurses often felt they had to step away from the bedside because those roles didn’t fully recognize the specialized competencies they bring,” Trish Celano, MSN, RN, system chief nurse executive for the system, told Becker’s in October. “The clinical ladder changes that.”
Five chief nursing officers shared with Becker’s how their own programs have evolved and what results they are seeing.
Tamera Dunseth Rosenbaum, DNP, RN. Chief Nursing Executive at UCHealth (Aurora, Colo.): UCHealth measures ROI for its nurse advancement programs through a combination of retention rates, internal mobility, engagement scores and cost savings from reduced turnover, as well as qualitative feedback from nursing staff and their managers.
For experienced nurses, UCHealth’s professional practice and recognition program, UEXCEL, has supported professional growth for more than 30 years. In July 2025, UCHealth launched UEXCEL NextGen to simplify processes and better align with nurses’ career aspirations. The updated program expands options for demonstrating growth in clinical practice, education, evidence-based practice and leadership. While it’s early to report quantitative outcomes for NextGen, initial feedback has been positive and participation rates in the first cohort exceeded expectations.
For aspiring nurses, the Ascend Career Program helps current UCHealth employees to grow their careers in healthcare through tuition reimbursement and funded educational opportunities. More than 6,600 staff members are taking part, seeking degrees and certifications in a variety of areas, including nursing, behavioral health, public health administration, radiology, respiratory therapy and more. There is high demand for nursing degrees among staff, and the first cohort of nursing students graduated with BSN degrees in August 2025. More nursing programs have been added and could result in nearly 200 nurses graduating with degrees by 2030.
Regina Foley, PhD, RN. Chief Nursing Executive and President of Specialty Hospitals and Clinical Services at Hackensack Meridian Health (Edison, N.J.): At Hackensack Meridian Health, we measure the ROI of our nurse advancement programs through key performance indicators like retention, recruitment pipeline health and vacancy rates. The most significant outcome to date is achieving a low 4% nurse vacancy rate, a 2.5% decrease from last year, which we attribute to a multi-pronged approach. Our 4% nurse vacancy rate is nearly 60% below the national nurse vacancy average.
To build our talent pipeline, we’ve implemented several successful initiatives. Our ABSN Employment Bonus Program, which offers up to $35,000 for a three-year commitment, is constantly growing. Similarly, our OFFER program (ongoing support, financial assistance, flexible schedules, educational counseling, RN mentors) for Patient Care Technicians supports them through nursing school with flexible paid schedules and has 153 current participants. Our RN CAP program provides a formal ladder for advancement, rewarding clinical expertise at the bedside and improving job satisfaction.
These positive outcomes are shaping our strategy to evolve from a series of programs into a comprehensive and sustainable nursing ecosystem. The success of our current initiatives validates our continued investment, which includes providing around $350k in annual nursing scholarships and partnering with three local nursing schools to strengthen our educational pipeline. We are leaning into proven retention drivers, such as our referral program, which results in new hires who stay for an average of five years or more. Looking forward, we are also in the process of expanding innovative models of care, like our hugely successful virtual nursing program that now covers 147 beds.
By investing heavily in our team members through professional development, internal promotion, and financial support, we have cultivated strong brand loyalty and have the evidence to show our commitment is delivering a powerful return.
Denise Ray, BSN, RN. Chief Nursing Executive at Piedmont Healthcare (Atlanta): Piedmont has a multi-pronged approach to recruitment, retention and nurse satisfaction and how we measure return on investment. We have historically had clinical ladders, and we provide a financial incentive of $3,750 for nurses who complete them. However, that is a small piece of how we determine ROI regarding our retention goals.
We have focused on making sure that we are providing good mentorship through our training residency program for new nurses. Of the 1,291 residents who came through our system in FY 2025, we have a retention rate of 96% — thanks to the residency program, which recently received ANCC accreditation. Based on our low attrition rate through that program, we estimate an ROI of $16 million over the past two years (based on data from the Advisory Board regarding the average cost to replace one staff RN).
Another less direct ROI measure we use regarding retention is through our virtual nursing program. Since launching it in September 2024, Piedmont’s Virtual Nursing Program has improved quality, efficiency, and satisfaction across the system — saving 84,460 hours on discharges alone (not counting hours devoted to admissions and medication reconciliation) that were reinvested back into direct patient care. Eighty-five percent of nurses report loving the program, and 78% say it makes them more likely to stay at Piedmont. This program leads to greater efficiency, greater nurse satisfaction and, as a result, greater retention.
Mandy Richards, DNP, RN. Chief Nursing Executive at Intermountain Health and President of Intermountain Children’s Health (Salt Lake City): When our nurses told us they wanted to grow at the bedside, rather than leave it, we listened. Together, with front-line nurses and educators, we created iAspire, a program that fosters clinical excellence, professional growth and career advancement within direct patient care.
Through iAspire, both new graduates and experienced nurses can refine their expertise, expand their skills, and continue providing exceptional care at the bedside. Early results show stronger engagement and improved retention. This is proof that when we build programs with nurses, for nurses, everyone benefits, especially our patients.
Gail Vozzella, DNP, RN. Senior Vice President and Chief Nurse Executive at Houston Methodist: The Houston Methodist Clinical Career Path (CCP) was established in 2007 to recognize and support the growth of nurses who provide exceptional bedside care. This four-level advancement program is grounded in Benner’s model of novice to expert and emphasizes clinical excellence, professionalism and meaningful contributions to nursing practice.
In 2022, we collaborated with a dedicated group of Houston Methodist frontline nurse leaders and staff to re-evaluate the CCP. Our efforts were driven by a shared commitment to ensuring the program continues to reflect the evolving needs of our nursing workforce.
Through this collaborative effort, opportunities were identified to enhance consistency across campuses, strengthen system-wide nursing governance and update criteria to align with current practice environments.
With strong engagement from nursing teams and support from executive leadership, the CCP further empowers nurses and recognizes their invaluable contributions to patient care, their units and hospitals, and our larger community. As part of this enhancement, compensation structures were thoughtfully adjusted to reflect the impact and expertise of our nurses.
Our nursing educators provided comprehensive education on the updated CCP across the system to ensure understanding and adoption. Houston Methodist remains committed to ongoing evaluation of the program, with biannual reviews. This ensures we continue to meet the needs of our nurses and they feel supported and empowered as they deliver unparalleled care to our patients.
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10 best quotes on AI from Becker’s CEO + CFO Roundtable
AI is already transforming the healthcare workforce and the care they deliver, from automated coding to scribing — with many more advances coming soon.
That was the message from Becker’s 13th Annual CEO + CFO Roundtable’s AI Summit, which took place Nov. 5 in Chicago.
Here are 10 of the most memorable quotes from the event:
Sham Firdausi. Deputy CFO of County of Santa Clara Health System (San Jose, Calif.): My revenue cycle team that I oversee is about 400 people, which is relatively large and different from the for-profit entity and private hospital I come from, and that’s kind of what I’m trying to bring there as well. Right now, we are meeting with vendors all across the revenue cycle. We’re even getting to a point where I’m interviewing some autonomous coding [vendors].
Michelle Hatfield. CEO of Kindbridge Behavioral Health (Denver): We’re restricting our AI assistant to providing education, self-help, tools, information, referrals. And then if there is any communication or interaction that might be considered harmful statements, we have human agents on the back end who are able to be alerted and a ticket is generated to have them step in and say, “Can I help with what you’re talking about?”
Rajiv Kolagani. Chief Data and AI Officer of Lurie Children’s Hospital of Chicago: This is probably going to be in the next three to five years, but I think reporting and dashboards and all of that are going to be dead. It’s just going to be AI powering the sites, and you’re going to have agents that will do the automation of the work that the information that’s being used for the reports and dashboards is driving.
Ngan MacDonald. Chief of Data Operations at the Institute for AI in Medicine at Northwestern University (Chicago): There are a lot of pilots that exist, but there’s not a lot of traction yet on production-level systems for a genetic AI [at health systems]. You actually do need to very clearly delineate what your individual functions are and what those workflows look like. There’s easy picking at the bottom, things like scheduling appointments.
Dave Newman, MD. Chief Medical Officer of Virtual Care at Sanford Health (Sioux Falls, S.D.): When is it irresponsible not to use AI, whether it’s in rev cycle, whether it’s in patient engagement or any clinical care? When do we force this upon our physicians? When I go to my accountant, it’s never pleasant, right? But if they were using an abacus to do my taxes, I would ask why they aren’t using a calculator or Excel spreadsheet or something like that? When is it irresponsible to use a stethoscope because an AI algorithm is better?
David Ohm. Chief Strategic Development Officer of MultiCare Health System (Tacoma, Wash.): [AI governance] should have definitely operational folks, somebody from the leadership side, from the administrative side, clinicians, cybersecurity experts for sure, IT for implementation, and then ethicists even, because you can’t underappreciate the amount of bias that’s built into a lot of these data sets. Garbage in, garbage out.
Anil Saldanha. Chief Innovation Officer of Rush University System for Health (Chicago): I will caution you, if somebody is saying everything’s fine and dandy in terms of data and AI, they’re lying to you. It’s not easy to get the right kind of data, even in a large system, to train the [AI]. It’s a work in progress.
Kendle Sims. Vice President of Data and Analytics at Shirley Ryan AbilityLab (Chicago): Nonregulated industries absolutely are investing significantly and doing amazing things [with AI]. That’s what all of our patients and other folks are being exposed to. So from that perspective, it really needs to shift our narrative to say, “How do we get to yes and how do we do these things safely?”
Laren Tan, MD. COO of Loma Linda (Calif.) University Faculty Medical Group: Any of you remember the title of the 1977 “Star Wars”? It’s “New Hope.” That is exactly the way clinicians are seeing the way AI is going. It has provided us a way to think that there is new hope to where we can get back to doing what we love to do: [getting rid of] the documentation, the coding, the compliance, all these added layers that make it harder and harder to be able to practice medicine.
Luis Taveras, PhD. Senior Vice President and CIO of Jefferson Health (Philadelphia): We are looking in the next three years to reclaim 10 million hours for our clinicians across the organization [with AI]. That sounds like a large number, but we’re a very large organization. We have approximately 25,000 clinicians. If we give back one hour to each clinician each day in their shift, that adds up to more than 10 million hours.
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How much competition does healthcare need?
A certain level of competition is healthy in hospitals and health systems, as it can lead to improved outcomes, lower costs and spark innovation. But unchecked competition can cross a line, according to healthcare leaders.
Becker’s connected with three executives about where that line is — and how organizations can stay mission driven amid industry pressures and achieve growth.
Competition is a necessity in healthcare, according to Timothy Pehrson, president and CEO of Oklahoma City-based Integris Health.
“It pushes healthcare providers to strive to provide more value and better outcomes for patients,” Mr. Pehrson said. “Lack of competition risks complacency.”
It motivates organizations to improve patient experience and outcomes, innovate with respect to care delivery and establish better care models, control costs and invest in workforce and community health, he said.
“Healthy” competition can spur innovation, and keeps organizations focused on what matters most, according to Warren Moore, executive vice president and COO of Mullica Hill, N.J.-based Inspira Health.
“It can help us make sure we’re dialing into our communities and providing the services they need; otherwise, our competition can step in and do that for us,” Mr. Moore said.
When does it go too far?
Healthy competition is the kind that ultimately benefits patients, according to Brian Sponseller, MD, CEO of Carolina Pines Regional Medical Center in Hartsville, S.C.
“But competition crosses the line when it becomes about market share instead of mission,” Dr. Sponseller said. “If it starts pulling resources away from where they’re needed or disrupting the continuity of care, then we’ve lost sight of what really matters.”
In healthcare — especially in the nonprofit sector — it is important not to make decisions based solely on economics, Mr. Moore said.
“We all know that healthcare dollars are scarce, and it’s a huge part of our economy,” he said. “We need to make sure that we’re not just creating competition and bringing up a rise in costs on consumers. If we’re looking purely at the business standpoint, that’s where we start to potentially slip.”
Mr. Pehrson said that as a nonprofit health system, Integris Health’s mission of partnering with people to live healthier lives drives its decisions.
“Growth is first and foremost focused on community and patient needs,” he said. “However, with the ever-growing dynamics in healthcare, especially in consideration of the negative impacts we expect from the OBBB, health systems must balance their strategies to ensure smart growth in service lines that payments can cover our costs.”
Overly aggressive competition can also erode relationships between providers, Mr. Moore said.
“No matter whether someone is in the world from a for-profit standpoint or a nonprofit standpoint, we’re all in healthcare for the same reason at the end of the day, and that’s to make sure that the communities we serve have access to the best possible care,” he said. “Those relationships are important, because we all need each other, and, more importantly, our patients need all of us in order to have the best access.”
The best safeguard against unhealthy competition is keeping patient focus at the center, Dr. Sponseller said.
“As leaders, it’s our responsibility to make every decision with integrity, transparency and collaboration at the center,” he said. “That means working closely with our staff, partnering with local providers and keeping open communication across the community. When we stay focused on our mission and the people we serve, trust grows and collaboration naturally rises above competition.”
Balancing growth with community mission
At Carolina Pines, growth must have purpose.
“We don’t expand just to get bigger, we grow when it fills a gap for our community,” Dr. Sponseller said. “That might mean adding a specialist so patients can receive the care they need close to home, or investing in technology that ensures our community has access to the highest quality care. Every decision we make starts with the same question: Does this improve care for our patients? If it doesn’t, we don’t do it.”
Inspira Health benefits from having a board that is highly focused on ensuring resources are allocated to better communities, Mr. Moore said.
“Open and honest communication between leadership and your trustees is critically important,” he said. “As a leadership team, we start every meeting with our mission and our vision, and we take that seriously, because that’s our true north.”
Balancing market expansion with the mission to serve is an area where partnerships can thrive, Mr. Moore said.
He cited examples such as Inspira’s neurosciences partnership with Camden, N.J.-based Cooper University Health Care, which brings cognitive therapy services closer to its communities, and a joint venture with Atlantic Medical Imaging. The latter has allowed both organizations to function more efficiently, avoid direct competition and expand access by more than 25% over the past two years, Mr. Moore said.
Integris Health’s values — integrity, compassion, accountability, respect and excellence — shape its interactions with patients, caregivers, communities and competitors.
There are several ways systems can collaborate with competitors, such as policy issues that bring competitors together to work toward solutions in federal and state hospital and medical associations, Mr. Pehrson said.
“We work together on community issues such as schools, roads, public safety, economic and workforce development through our chambers and organizations such as the United Way,” he said. “I also have personal relationships with each competitor leader and have regular interactions with them. I genuinely like and respect each of them.”
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Healthcare a key driver of 42,000 October private-sector job gains
Employment in the nation’s private sector climbed by 42,000 jobs in October, with 26,000 added in the education and health services sector, according to an ADP report released Nov. 5.
The October national employment report, produced by ADP Research in collaboration with the Stanford Digital Economy Lab, examines anonymized weekly payroll data from more than 26 million private-sector employees in the U.S.
While October marked a return to job growth, Nela Richardson, PhD, ADP’s chief economist, stopped short of calling the gains widespread.
“Private employers added jobs in October for the first time since July, but hiring was modest relative to what we reported earlier this year,” Dr. Richardson said in a news release. “Meanwhile, pay growth has been largely flat for more than a year, indicating that shifts in supply and demand are balanced.”
The report found that trade, transportation and utilities led growth last month with 47,000 jobs added, followed by education and health services (up 26,000), which includes the healthcare sector, and financial activities (up 11,000).
Overall, U.S. private-sector employment increased by 42,000 in October, reflecting net gains after accounting for job losses in other industries.
Job gains in October primarily occurred at large organizations (those with more than 500 employees) and in the Pacific and Mountain regions.
At the same time, year-over-year pay growth was flat last month from September, at 4.5% for job-stayers and 6.7% for job-changers, according to ADP.
View the full report here.
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Georgia’s cautionary tale for hospitals as Medicaid work rules expand
A new federal law set to take effect in 2027 is raising red flags for hospitals — particularly safety-net and rural providers — as it introduces sweeping changes to Medicaid eligibility.
The One Big Beautiful Bill Act, signed into law this summer, includes a nationwide Medicaid work requirement that mandates adults ages 19 to 64 work, attend school or volunteer for at least 80 hours per month to maintain coverage. While policymakers aim to reduce long-term dependency, hospital industry experts warn the move could significantly disrupt access to care and hospital finances, according to an Oct. 28 report from Kaufman Hall.
Five things to know:
1. Safety-net hospitals face an up to 30% hit to their operating margins on average, but hospitals in certain states and rural areas could be hit even worse. Hospitals in Medicaid expansion states could see operating margins shrink by up to 13.3% on average under the new work requirements, according to a Sept. 18 analysis by The Commonwealth Fund. Safety-net hospitals may see reductions of up to 29.6%, with some rural hospitals facing even steeper declines.
2. In 2023, Georgia launched its own Medicaid work requirement. While state officials lauded the program, a Government Accountability Office report published Sept. 3 found it led to coverage losses without increasing employment. Many beneficiaries were disenrolled due to difficulties navigating reporting systems, leading to higher uncompensated care costs. Georgia reportedly spent twice as much on administration as it did on enrollee care.
3. Kaufman Hall outlines five major challenges for hospitals:
- Financial exposure from increased charity care and bad debt.
- Operational complexity tied to inconsistent documentation and real-time eligibility tracking.
- Reputational risk from care delays or aggressive collections.
- Policy uncertainty amid expiring ACA subsidies and Medicaid DSH cuts.
- Pre–ACA cycle of coverage loss could return.
4. The new policy could mirror the pre-ACA environment, where millions cycled in and out of coverage. Hospitals would be left managing more last-minute denials, self-pay patients and varying state requirements, according to the report.
5. Though implementation begins in 2027, Kaufman Hall recommends hospitals and health systems begin preparing immediately. Steps include updating financial assistance policies, shoring up eligibility processes, partnering with community organizations for volunteer-hour tracking, and aligning strategies with boards and community stakeholders.
“Hospitals have a choice: prepare now or pay later,” according to the report. Hospitals and health systems that delay may face higher bad debt, reputational harm and reduced flexibility when the new rules take hold.
Click here to access the Kaufman Hall report.
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7 planned hospital reopenings
From ECU Health’s plans to reopen a closed North Carolina hospital as a rural emergency facility to a healthcare group aiming to reopen a shuttered Wisconsin hospital, here seven planned hospital reopenings that Becker’s has reported in 2025:
1. Oxford, Miss.-based Progressive Health Group acquired La Grange, Texas-based St. Mark’s Medical Center and plans to reopen it as Progressive Health of Fayette.
The hospital closed in October 2023 due to financial challenges. The hospital transitioned to PHG ownership on Aug. 24. PHG said it plans to reintroduce essential services at the facility, beginning with emergency care and expanding to other specialties and programs. The hospital is expected to open in January or early February 2026.
2. Irving, Texas-based Christus Health shared plans to sell its former San Antonio-based Christus Santa Rosa Hospital—Medical Center to University Health, also in San Antonio, for $71 million.
Christus closed the hospital on April 25 and consolidated services to nearby Christus facilities, after an evaluation of its operations and the community’s evolving healthcare needs. University Health Plans to spend an additional $20 million on equipment and renovations, according to the San Antonio Business Journal.
3. East Ohio Regional Hospital in Martins Ferry, Ohio, was acquired by 360 Healthcare, which plans to reopen the hospital under its original name in the fall.
Harold Ramsey, president of 360 Healthcare and managing partner of Rising River Capital, is leading reopening efforts for the 140-bed hospital that closed in March. His immediate priorities include restoring power to the hospital, conducting a comprehensive facility cleansing, and maintaining close coordination with Martins Ferry and Belmont County officials.
4. Greenville, N.C.-based ECU Health is planning to reopen Williamston, N.C.-based Martin General Hospital as the state’s first rural emergency hospital.
The plan comes after Martin County officials signed a nonbinding proposal with ECU Health in mid-May for the development after the county’s board of commissioners voted in early January to lease or sell the hospital, which shut down Aug. 3, 2023, after it sought Chapter 7 bankruptcy protection.
5. Southwest Georgia Regional Medical Center in Cuthbert, which closed in October 2020, received funding to reopen as a critical access hospital and eventually transition to a rural emergency hospital. Renovations are expected to take about a year and a half and an exact timeline for reopening has not been finalized.
6. The Chippewa Valley Health Cooperative — an independent nonprofit organization — finalized a purchase agreement March 13 with Hospital Sisters Health System for the St. Joseph’s Hospital building in Chippewa Falls, Wis.
Last year, Springfield, Ill.-based HSHS closed St. Joseph’s and Sacred Heart Hospital in Eau Claire, Wis., terminating its presence in western Wisconsin. The cooperative has 90 days to complete due diligence to determine the financial feasibility of reopening the facility. If viable, it could welcome patients to the St. Joseph’s campus by winter 2025.
7. Jamestown, Tenn.-based Phoenix Rural Health secured a lease for a hospital facility in Jellico, Tenn., with plans to reopen it as a rural emergency hospital. Since opening in 2020, the Jellico hospital has closed multiple times and has been managed by three different companies. The hospital ceased operations in March 2024.
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All 50 states apply for $50B Rural Health Transformation Program: 5 things to know
Every state has submitted applications seeking a share of the $50 billion Rural Health Transformation Program, according to CMS.
Five things to know:
1. The program — enacted under the Working Families Tax Cuts Act and expanded through the One Big Beautiful Bill Act — aims to improve access, care quality and infrastructure in rural communities. Unlike previous federal relief programs, this one does not provide direct payments to rural hospitals. Instead, states are applying for and managing the funds. States are not legally required to allocate money to rural hospitals specifically. Some policy experts and rural hospital leaders have raised questions about whether the funding will have a substantial effect on rural providers.
2. The application period ran from Sept. 15 to Nov. 5. CMS is now reviewing all submissions to ensure completeness and compliance with the program’s funding requirements. Approved states will receive baseline funding representing 50% of the total funds, which will be distributed evenly.
3. Applications that meet the baseline criteria will then undergo a “rigorous, data-driven merit review” for the remaining 50% of the funds. The review will be led by federal nonfederal rural health experts and overseen by senior federal review directors.
4. CMS will announce awardees by Dec. 31 and begin disbursing funds on Oct. 1. The funds will be distributed over five years.
5. As states begin implementation, CMS’ Office of Rural Health Transformation will provide technical assistance and ongoing support to help states “design, launch, and sustain initiatives that best serve their rural communities.”
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Why true transformation requires a single, reliable source of truth
The healthcare industry is buzzing with the transformative potential of artificial intelligence (AI) and machine learning (ML). However, amid the hype, a major sticking point is often overlooked: the integrity of the data feeding these new technologies. In an industry where decisions directly impact lives, throwing data at a model to see what sticks is simply not an option.
So, what will it take to enable effective, trustworthy, data-driven decisions—from care coordination to hospital operations? It starts with a single, reliable source of truth. That’s CareInTelligence.
One person, one record
Most healthcare organizations today are facing an avalanche of fragmented data. Essential information is often siloed in separate electronic health records (EHRs), lab systems and claims databases. When data exists in different formats across disconnected sources, the result is a web of inaccurate, duplicated and incomplete records.
Those inconsistencies make it incredibly difficult to gain a complete, longitudinal view of a patient’s or member’s health journey. This not only hinders care but also decreases trust in the insights meant to improve it; flawed data will inevitably guide flawed decisions. As the saying goes, “garbage in, garbage out.”
This is where CareInTelligence comes in. By unifying clinical, claims and even social data, the data platform bridges siloes to create a clean, comprehensive health record for every individual—no matter the organization’s system of record.
A unified view is key to enable AI, ML and advanced analytics. When organizations don’t have to spend time and resources mashing disparate data sources together for each new use case, they can instead focus on extracting meaningful insights to improve care. This also accelerates the return on investment, as a single data element can then be leveraged for multiple applications, from quality metric reporting to population health initiatives, without the upfront, repeated waste.
Trust through transparency
Bringing data together in a meaningful way is just one half of the equation. Robust governance is also required to build confidence in the data and the insights it powers. To ensure all data elements can be traced and audited, CareInTelligence monitors every transformation of the data and provides access to a detailed record of its source, timestamp and change history. The platform also uses ML to identify data anomalies in real time, detect unusual behavior and alert users to potential policy violations, strengthening security and trust throughout the data ecosystem.
With clean and comprehensive data, organizations can move beyond simply tracking activities (like whether a test was ordered) to more accurately identify at-risk populations, proactively address gaps in care and develop safe and effective personalized treatment plans—all underpinned by insights their teams can confidently rely on.
A clear path to better care
The journey to more intelligent healthcare is not a sprint, but a deliberate process that must be built on a solid foundation. Armed with a single source of reliable truth—fueled by strong governance—organizations can unlock the full potential of their data. That is how we will take AI in healthcare from hype to a tangible reality that drives value, improves operational performance and, most importantly, fosters healthier communities.
Learn more about how CareInTelligence can power your organization with trusted insights, when and where they’re needed, here.
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Joint Commission’s Accreditation 360 reimagines healthcare quality through clarity, data and collaboration
As healthcare organizations navigate increasing regulatory scrutiny and mounting administrative burdens, Joint Commission is spearheading an evolution in accreditation and certification. At Becker’s 31st Annual Meeting The Business & Operations of ASCs, Ken Grubbs, DNP, RN, executive vice president, accreditation and certification operations, and chief nursing officer at Joint Commission, detailed how the organization is redefining its approach through the launch of “Accreditation 360: The New Standard.”
During a featured session, Dr. Grubbs drew from his clinical and operational background to outline how Accreditation 360 aims to reduce administrative burden, clarify standards and elevate patient outcomes.
Below are four key takeaways from the session:
Note: Quotes have been edited for length and clarity.
1. Accreditation 360 reflects a shift from box-checking to outcome-driven care
The initiative, which began with listening tours and immersive clinical site visits, is rooted in understanding frontline clinician experiences. “We have a responsibility from an accreditation perspective to reduce burden where we can,” Dr. Grubbs said. His team identified that many organizations misinterpret accreditation standards due to complexity and redundancy.
In response, Joint Commission eliminated more than 700 requirements from the hospital accreditation program, according to Dr. Grubbs.
“Joint Commission accreditation is foundational to safety and quality,” Dr. Grubbs said. “It’s the care that can and should be delivered.”
2. A data-driven future will define certifications and survey cadence
A core element of Accreditation 360 is its embrace of performance metrics and benchmarking. Joint Commission is now making comparative data available to accredited organizations, allowing them to assess performance systemwide.
This shift also supports enterprise-level risk identification. For example, repeated issues in sterilization processes across multiple ASCs could trigger proactive quality improvement long before a formal citation occurs.
3. National Performance Goals and the SAFEST Program emphasize clarity and alignment
To further guide organizations, Joint Commission introduced a new chapter, known as National Performance Goals, that organizes requirements that rise above regulation into measurable, clinically relevant themes such as “Right Patient, Right Care.” These are not intended to replace U.S. Centers for Medicare and Medicaid Services (CMS) requirements, Dr. Grubbs said, but rather reflect current clinical expectations like patient identifiers and surgical site markings.
In 2026, Joint Commission will also launch the new SAFEST program, a performance improvement tool that allows accredited healthcare organizations to share performance strengths observed during surveys — and eventually aggregate best practices.
4. Joint Commission is committed to enabling — not stifling — innovation
Dr. Grubbs underscored that the accreditation and certification processes must evolve to accommodate technologies like artificial intelligence and ambient documentation, which can reduce clinician burden. “We want to be in a space that allows innovation and doesn’t stifle it,” he said.
Looking ahead, he hopes Joint Commission visits won’t prompt anxiety, but rather be seen as opportunities for collaboration and continuous improvement.
Accreditation 360 signals a broader commitment by Joint Commission to transform accreditation and certification into a tool for performance improvement and front-line support, rather than compliance for compliance’s sake.
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PA, NP median pay by state
Annual median compensation for physician assistants and nurse practitioners varies across states, from a low of $117,499 for Alabama to as high as $195,603 in California, according to a survey conducted by consulting firm SullivanCotter.
The “2025 Advanced Practice Provider Compensation and Productivity Survey” draws data from 788 health systems, hospitals and physician group practices representing more than 155,000 certified anesthesiologist assistants, certified nurse midwives, certified registered nurse anesthetists, nurse practitioners and physician assistants.
Here is the annual median total cash compensation for NPs and PAs combined, according to survey data shared with Becker’s. The states are listed in alphabetical order.
Editor’s note: The list does not include additional premium-based compensation. Fifteen states and the District of Columbia are not included due to insufficient data available.
Alabama — $117,499
Arkansas — $126,250
Arizona — $141,877
California — $195,603
Colorado — $151,254
Connecticut — $148,890
Florida — $139,318
Georgia — $144,319
Illinois — $143,877
Indiana — $135,867
Kansas — $133,068
Kentucky — $127,855
Massachusetts — $158,823
Maryland — $141,794
Maine — $131,997
Michigan — $134,893
Minnesota — $150,543
Missouri — $138,327
North Carolina — $137,488
New Hampshire — $140,213
New Jersey — $156,016
New York — $161,608
Ohio — $125,754
Oklahoma — $151,732
Oregon — $154,697
Pennsylvania — $133,794
Rhode Island — $140,001
South Carolina — $120,796
South Dakota — $120,411
Tennessee — $133,727
Texas — $145,622
Virginia — $140,636
Washington — $161,299
Wisconsin — $132,248
West Virginia — $124,197
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Tech isn’t healthcare’s silver bullet
Health system leaders agree on one thing: technology won’t fix healthcare’s biggest problems on its own.
Despite growing expectations that technology can solve the industry’s biggest problems, health IT leaders say the most persistent myth is that innovation alone can fix what’s broken.
“The biggest myth is that technology alone can solve systemic issues in healthcare,” Jordan Ruch, CIO of Atlantic City, N.J.-based AtlantiCare, told Becker’s. “Tools like AI, EHRs, and automation are powerful, but they are not silver bullets. Success depends on thoughtful integration, governance, and collaboration with clinicians.”
That view resonates across organizations of all sizes. Technology, CIOs say, can amplify strong operations, but it can also make weak processes more visible.
“Technology won’t solve broken processes and workflows,” Susan Ibanez, CIO of Southeast Georgia Health System, told Becker’s. “Training for new solutions helps facilitate the value proposition and help ensure the organization is able to take advantage of the technical solution.”
At Gloversville, N.Y.-based Nathan Littauer Hospital & Nursing Home, CIO James Wellman said many in the industry still fall for the allure of quick fixes.
“Quite often technologies, like AI, are sold as the panacea for fixing a problem or problems, when in reality you can make a problem worse, bigger or both unless you address the root cause,” he told Becker’s. “Technology is a tool that can be used to great effect, either positive or negative.”
That gap between promise and reality isn’t about capability — it’s about people. At Baltimore-based LifeBridge Health, Chief Digital and Information Officer Tressa Springmann said lasting change happens only when technology is paired with the right management and engagement strategies.
“Technology alone fixes nothing – the changes come with high adoption which can only be driven by effective change management,” she told Becker’s.
For some leaders, the conversation has evolved beyond systems and software into the realm of leadership and culture. Darrell Bodnar, CIO of North Country Healthcare in Whitefield, N.H., said that real progress depends on alignment and trust, not just digital infrastructure.
“Technology can amplify excellence, but it can’t replace leadership, alignment, or culture,” he told Becker’s. “Our span of influence has expanded into becoming culture shapers, integrators, and trusted system leaders, driving not just digital progress, but the human and operational transformation that makes it meaningful.”
The message from CIOs is clear: technology is a catalyst, not a cure. Its value depends on how it’s integrated, adopted and supported and whether the people behind it are ready to lead the transformation it enables.
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Despite layoffs, work-life balance still top priority for Gen Z
Despite layoffs and a slowing job market, Generation Z employees are still prioritizing work-life balance, The Wall Street Journal reported Nov. 1.
As organizations scale back on hiring or cut jobs, some are cautioning potential new hires about the long hours — and lack of boundaries — ahead, the Journal reported.
Younger workers remain “more detached” from their employers than older colleagues, a mindset shaped in part by remote work during the pandemic. For some Gen Z employees, recent layoffs have reinforced the view that loyalty to an employer is unlikely to be reciprocated.
“Even though the labor market is tougher, people are still feeling disconnected from their employers,” Jim Harter, chief scientist of workplace management and well-being at Gallup, told the Journal.
At least 87 hospitals and health systems across the U.S. have cut jobs so far in 2025.
More early-career professionals choose work-life balance over compensation as the most important factor when considering a full-time job, according to a recent survey of more than 1,100 interns at KPMG.
Gen Z workers do not appear to fear that their emphasis on flexibility will jeopardize their employment, according to Marcie Merriman, founder of Ethos Innovation, which helps leaders decode generational differences. The cohort expects to be evaluated more on results than work or effort, she told the Journal.
“Gen X, when times get tough, when there’s uncertainty, when we have fear, what do we do?” Ms. Merriman said. “We work harder, we dig in more, we push, push, push, because that’s how we’ve been conditioned.”
Hospital and health system human resources leaders told Becker’s in August that Gen Z has taught them to emphasize work-life balance, the need for “work-life blend” and well-being, and a focus on mission-driven work.
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10 hospitals with the highest, lowest rates of birth complications
Bloomington, Ill.-based St. Joseph Medical Center has the lowest rate of complications during delivery of any hospital in the nation, CMS found.
CMS’ Maternal Health-Hospital database collected data on measures such as exclusive breast feeding, serious birth complications, cesarean births, and participation in a state or national perinatal quality improvement collaborative initiative. The data, which was last updated Aug. 14, is intended to drive improvements to maternal health.
As part of the dataset, CMS determined the rate of any serious complications for mothers during delivery, per 10,000 deliveries, in 2023.
Here are the hospitals with the highest and lowest rates:
Lowest
St. Joseph Medical Center (Bloomington, Ill.): 39
St. Cloud (Minn.) Hospital: 40
Baptist Health Louisville (Ky.): 42
Memorial Hospital of Carbondale (Ill.): 44
Self Regional Healthcare (Greenwood, S.C.): 45
St. Mary Medical Center (Galesburg, Ill.): 47
OSF Saint Elizabeth Medical Center (Ottawa, Ill.): 47
Jefferson Hospital (Jefferson Hills, Pa.): 47
Mercy Hospital Northwest Arkansas (Rogers): 48
Mercy Hospital Ardmore (Okla.): 54
Highest
University of Mississippi Medical Center (Jackson): 1,177
UPMC Chautauqua at WCA (Jamestown, N.Y.): 1,043
University Health System (San Antonio): 990
UPMC Hamot (Erie, Pa.): 933
Zuckerberg San Francisco General Hospital & Trauma Center: 906
Hennepin County Medical Center (Minneapolis): 864
Avera St. Benedict Health Center-CAH (Parkston, S.D.): 780
Sutter Maternity & Surgery Center of Santa Cruz (Calif.): 731
Rochester (N.Y.) General Hospital: 721
Alamance Regional Medical Center (Burlington, N.C.): 677
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Top 12 healthcare cyberthreats
Nearly three-quarters of healthcare organizations have experienced a moderate to severe financial impact from cyber vulnerabilities in the past two years, Ernst & Young and KLAS Research found.
Here are the top cyberthreats healthcare organizations have faced in the last 12 months, according to the accounting firm and health IT researcher’s survey of 100 C-suite cybersecurity leaders from provider, payer, pharmaceutical and medical device organizations. Respondents could select all that applied.
Only 3% of those surveyed said they hadn’t dealt with a cyberthreat:
1. Phishing: 77%
2. Third-party breaches: 74%
3. Malware: 62%
4. Data breaches: 47%
5. Ransomware: 45%
6. Business email compromised: 43%
7. IoT-based attack (e.g., medical device): 34%
8. DDoS attack: 33%
9. Credential stuffing: 29%
10. Supply chain: 29%
11. Zero-day exploits: 19%
12. Man-in-the-middle (MitM) attacks: 14%
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10 most, least overweight and obese states
West Virginia topped WalletHub’s 2025 ranking of the most overweight and obese states in the U.S., published Nov. 4, while Colorado is the healthiest-weight state.
The personal finance website compared the 50 states and the District of Columbia across three dimensions: obesity and overweight, health consequences, and food and fitness.
WalletHub evaluated these dimensions using 31 metrics, ranging from share of overweight adults to fitness centers per capita. Each metric was graded on a 100-point scale, with 100 representing the most overweight state. Each state and the District’s overall score was then calculated using the weighted average across all metrics. More information about the methodology is available here.
The most obese and overweight states:
1. West Virginia — 75.24
2. Mississippi — 73.56
3. Arkansas — 70.19
4. Louisiana — 69.50
5. Alabama — 68.16
6. Tennessee — 68.00
7. Kentucky — 66.48
8. Texas — 65.94
9. Delaware — 64.87
10. Oklahoma — 64.86
The least obese and overweight states:
1. Colorado — 43.73
2. Utah — 45.90
3. Massachusetts — 48.50
4. California — 51.16
5. Hawaii — 51.29
6. Minnesota — 51.39
7. Montana — 52.98
8. District of Columbia — 53.02
9. Washington — 53.07
10. Vermont — 54.24
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20 best places to retire: US News
For the first time since 2020, quality of life emerged as the most influential factor in U.S. News & World Report‘s latest rankings of America’s best places to retire.
U.S. News & World Report analyzed more than 850 of the nation’s most populated cities — up from 150 in previous years — based on factors such as quality of life, affordability, healthcare quality, retiree taxes, population, job market and, for the first time, migration trends for retirees age 55 and older.
Weightings were based on a survey of 3,500 people ages 45 and older about what matters most when choosing where to retire. For the 2025 rankings, quality of life ranked highest at 27%, followed by affordability at 24%, healthcare quality at 16% and retiree taxes at 16%.
Healthcare quality is calculated by data from U.S. News’ Best Hospitals rankings and measures the availability of top-rated healthcare in each city.
Michigan, Florida and Texas have multiple cities in the top 20. Below are the top 20 cities from U.S. News‘ list, with the complete list in full available here.
1. Midland, Mich.
2. Weirton, W.Va.
3. Homosassa Springs, Fla.
4. The Woodlands, Texas
5. Spring, Texas
6. Rancho Rio, N.M.
7. Spring Hill, Fla.
8. Altoona, Pa.
9. Palm Coast, Fla.
10. Lynchburg, Va.
11. Bismarck, N.D.
12. Victoria, Texas
13. Palm Harbor, Fla.
14. Rochester Hills, Mich.
15. Troy, Mich.
16. Sioux Falls, S.D.
17. Pearland, Texas
18. Naples, Fla.
19. Pensacola, Fla.
20. Conroe, Texas
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Why baby boomers are the most digitally engaged patients
Health systems might think they’re designing digital tools for Gen Z and millennials when, in fact, it’s their parents or grandparents who are more likely to use them.
At least that’s been the case at Houston-based Memorial Hermann Health System, where baby boomers are the most digitally engaged generation, with 79% of them using the 17-hospital network’s tech-enabled tools.
“When you think about it’s very logical, because they’re at an age to where, like my parents, in their 80s, all I hear about when I call are the list of doctor’s appointments they have, lab results, all those sorts of things, but they’re keeping up with them, which is a good thing,” said Eric Smith, senior vice president and chief digital officer of Memorial Hermann, at Becker’s 10th Annual Health IT + Digital Health + RCM Conference in October. “Because otherwise, very quickly, they could deteriorate and end up in an ED or in a worse situation.”
When developing digital patient experience tools, health systems can’t guess who their end users will be, Mr. Smith said. So Memorial Hermann built a digital consumer analytics engine to measure who was actually taking advantage of these solutions. For instance, 68% of patients in their 60s and 70s interact with the health system’s text messaging platform, compared to 41% of Gen Zers.
“You can make assumptions about audiences, but you actually have to look at the data,” Mr. Smith said. “Then what we’re doing is we’re taking that back, going, OK, what do we need to do to adjust those numbers? Because we need some of those younger folks to engage now, so that way they’re prepared and they’re really taking more active steps in managing their health.”
Memorial Hermann texts patients from their provider’s office’s actual number with appointment reminders and lab results notifications, allowing them to redial and call the practice directly with questions. Only 0.1% of patients opt out.
“It gives us a channel that we can continue to engage patients in a way they’re used to engaging in, and one they obviously are telling us is a positive experience for them,” Mr. Smith said.
The health system also has voice bots that check in with patients after an emergency department visit — with a 35% hit rate there — or a call to the organization’s 24/7 nurse helpline, leveling them up to a human if need be.
Mr. Smith said the next step in digital engagement is to personalize the type, time and tone of outreach that would be most effective for each individual patient.
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Which healthcare settings are hiring more, fewer physicians: Report
Hospitals and academic medical centers are posting a larger share of physician job postings, but financial uncertainty in the market could dampen their recruiting efforts, according to a recent report from AMN Healthcare, a recruiting firm.
Between April 2024 and March 2025, AMN Healthcare reviewed a representative sample of open positions for 1,420 physicians and advanced practice providers. In this time frame, hospitals posted 481 physician roles, or 34% of the representative sample. Between 2023 and 2024, hospitals represented 28% of physician job searches.
Academic medical centers also increased in their scope of physician searchers, with 395 job postings (28%) between 2024 and 2025. The previous 12 months saw 22% of these postings originate from AMCs, according to the report.
In the 2024-25 sample, medical groups posted 345 physician positions (24%); urgent care, home health and health maintenance organizations had 139 job postings (10%); federally qualified health centers, community health centers and Indian Health Services hospitals had 49 searches (3%); and solo practices, partnerships and concierge practice settings had 11 (1%).
In the next year, AMN Healthcare forecasts “the prevailing mood of uncertainty” and “ongoing financial pressures” will inhibit hospitals’ physician and APP recruiting activity. Similarly, some AMCs have enacted hiring freezes as a result of National Institutes of Health grant budget cuts.
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Healthcare ranks No. 2 for employee control over career: LinkedIn
Fifty-seven percent of healthcare workers feel in control of their careers, compared to 45% of U.S. workers across all industries, according to a recent LinkedIn News survey.
LinkedIn surveyed 14,680 U.S. professionals between June 14 and Sept. 19.
Employees in business development were most likely to feel in control, with 59% of respondents indicating so. Healthcare followed, trailed by accounting (56%), human resources (55%), and real estate (53%).
Industries where employees feel the least control over their careers are customer success and support (33%), media and communication (36%), and marketing, research and administrative fields (39%).
This could highlight uncertainty in these industries as artificial intelligence reshapes roles, according to LinkedIn News. While predictive AI is gaining steam within hospitals, its adoption varies between system-affiliated facilities and independent hospitals, according to a recent federal report.
Nurse informatics leaders told Becker’s in September it is reshaping nurses’ roles, with the most immediate opportunity in easing documentation burdens.
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10 best, worst states to find a job
Massachusetts is the best state to find a job and West Virginia is the worst, according to WalletHub’s 2025 ranking, published Oct. 29.
To determine the most attractive states for employment, the personal finance website compared states on two key dimensions: job market and economic environment. Analysts examined those dimensions using 34 metrics, ranging from employment growth to the average commute time.
Each metric was graded on a 100-point scale, with 100 representing the most favorable conditions for job seekers. WalletHub then calculated a weighted average across all metrics for each state to determine its overall score and ranking.
Below are the 10 best and worst states to find a job, per the analysis, along with their corresponding scores. The full ranking and scoring methodology are available here.
Best states to find a job:
1. Massachusetts — 61.75
2. Connecticut — 61.18
3. Minnesota — 60.94
4. Vermont — 60.16
5. New Hampshire — 60.06
6. South Dakota — 59.81
7. Texas — 59.32
8. North Dakota — 59.12
9. Maine — 58.89
10. Rhode Island — 58.29
Worst states to find a job:
1. West Virginia — 37.93
2. Louisiana — 39.89
3. Kentucky — 43.68
4. Alaska — 43.97
5. Oregon — 44.39
6. North Carolina — 45.21
7. Pennsylvania— 45.22
8. Montana — 45.68
9. Indiana — 45.97
10. Oklahoma — 46.07
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Virtual nursing 2.0: How hospitals are moving beyond the pandemic playbook
When virtual nursing first gained traction during the pandemic, hospitals saw it as a lifeline — a way to maximize staff members time when stretched thin, keep patients connected and maintain safety during a crisis.
Three years later, the screens are still on. But the question facing health systems now is not whether to have virtual nurses, it is how to make their programs distinct, durable and indispensable.
At Duluth, Minn.-based Essentia Health, the idea began modestly: a handful of nurses experimenting with iPads and Zoom calls.
“We really took this grassroots approach,” said Adrienne Radovich, BSN, RN, a nursing director who helped lead the rollout. “We used the technology we had and made it work.”
Essentia’s pilot launched in 2023, with nurses testing a basic model for virtual admissions and discharges. By early 2024, it had grown into a full program spanning 22 units across Duluth, Superior, Wis., Detroit Lakes, Minn., and Fargo, N.D.
What makes Essentia’s approach stand out is its focus on people, not hardware. Virtual nurses are not remote; they work on site, supporting colleagues they know by name.
“Our success comes from the staff themselves,” Ms. Radovich said. “They’re engaged, they love it and they keep finding new ways to use it.”
Beyond admissions and discharges, virtual nurses now mentor new graduates — “newly experienced RNs,” as Essentia calls them — walking them through strong admission interviews and discharge education. The results have been positive: Patients say they have never had so much time with a nurse, and staff report leaving on time more often.
“It’s about augmenting the bedside nurse,” said Melissa Fritz, DNP, RN, who oversees the program for Essentia’s West market. “We’re helping them spend more time with patients, and the patients can feel that.”
If Essentia represents the grassroots end of innovation, Cleveland-based University Hospitals is scaling in the opposite direction: whole-hospital transformation. Its Connected Care Team program, housed under the Veale Healthcare Transformation Institute, has wired every inpatient bed at UH Lake West Medical Center in Willoughby, Ohio, with cameras, microphones and AI-enabled sensors.
“We started with the problem: limited nursing capacity leading to inefficiency and frustration,” said program leader Brian Nelson, BSN, RN. “Could we put a solution in place that acts as a force multiplier for our nursing teams?”
From there, the team built a hybrid staffing model unlike most others in the country: Nurses split their time evenly between the bedside and the virtual hub.
“A nurse might be a virtual nurse one day and on that same floor the next,” Mr. Nelson said. “Patients see them on the screen one day, then in person the next. It builds trust.”
That structure, he said, has been key to keeping communication seamless and staff invested. His colleague and platform lead Lauren Yanus, MSN, RN, added that the flexibility has allowed nurses to innovate.
“We give them the space to ask, ‘What else can this technology do?’” That freedom has already led to unexpected breakthroughs, such as virtual triage in the emergency department, where remote nurses now help assess and direct incoming patients before medics even leave the room. At Lake West, early results show higher patient experience scores and improved staff engagement. The hospital is now studying how the technology affects falls, length of stay and discharge times.
At Baltimore-based Johns Hopkins Medicine, virtual nursing was co-designed. When the idea surfaced, Deborah Sherman, RN, director of virtual nursing, convened more than 200 people across six hospitals for a two-day design session.
“It was incredible,” she said. “We had bedside nurses, legal, pharmacy, IT, educators, even members of our patient family advisory councils — everyone in one room, in person, talking about what this should look like.”
From those sessions came a deeply collaborative model. Virtual nurses at Johns Hopkins rotate between the bedside and the screen, balancing direct care with virtual admissions, discharges and education sessions. They also help train new nurses and lead patient education calls that can include family members dialing in from home.
In its first seven units, the program has shown improved throughput, faster discharge times and higher HCAHPS scores among patients who interacted with virtual nurses. Ms. Sherman said what differentiates Johns Hopkins’ approach is its inclusiveness.
“We designed our model together, not from the top down,” she said. “It’s multidisciplinary, it’s evidence-based and it has heart. That engagement is what made it work.”
While Johns Hopkins focused on collaboration, Norfolk, Va.-based Sentara Health has doubled down on infrastructure. The system spent the past year hardwiring cameras and televisions into every inpatient medical-surgical and intermediate care room across all 12 of its hospitals, a level of standardization few other systems have achieved. That decision allowed Sentara to scale quickly, rolling out its program across 73 units in one year.
“This ensures seamless, user-friendly communication in every room,” said Jaime Carroll, RN, vice president of clinical support services and chief nursing officer. In less than 10 months, Sentara’s virtual nurses completed more than 35,000 patient sessions, totaling more than 8,600 hours of care. Patients report feeling more informed at discharge, and staff cite faster workflows and stronger teamwork.
Sentara’s next step is to consolidate systems: transitioning its legacy eICU program to the same platform, eliminating mobile carts and adding virtual sitter services. The goal, Ms. Carroll said, is a single, integrated network for remote care across the enterprise.
“The technology is only part of it,” she said. “It’s about making the experience cohesive for patients and clinicians: one system, one approach.”
Virtual nursing may have started as an emergency measure, but hospitals are turning it into an advantage — a tool to retain nurses, strengthen patient relationships and redefine care in the digital era. As Ms. Sherman put it: “Virtual nursing doesn’t take nurses away from the bedside. It gives them new ways to be there.”
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Top 50 hospitals for surgical care: Healthgrades
Florida has 15 hospitals included on Healthgrades’ Top 50 Best Hospitals for Surgical Care list, the most of any U.S. state. Healthgrades published its 2026 Specialty Excellence Awards Oct. 28.
Healthgrades evaluated about 4,500 hospitals across 31 procedures and conditions for the awards. The Surgical Care Excellence Award specifically evaluates clinical outcomes across 15 in-hospital surgical procedures: back and neck surgery (except spinal fusion), back and neck surgery (spinal fusion), bowel obstruction, carotid procedures, cholecystectomy, colorectal surgeries, coronary bypass surgery, hip fracture repair, peripheral vascular bypass, prostate removal surgery, resection or replacement of abdominal aorta, total hip replacement, total knee replacement, upper gastrointestinal surgery and valve replacement surgery.
In-hospital complications, in-hospital mortality and 30-day mortality are also factored into Healthgrades’ evaluation. Read the full methodology here.
Here are the top 50 hospitals for surgical care according to Healthgrades, in alphabetical order:
- Blanchard Valley Hospital (Findlay, Ohio)
- Doctor’s Hospital (Augusta, Ga.)
- HCA Florida Bayonet Point Hospital (Hudson)
- HCA Florida Brandon Hospital
- HCA Florida Fawcett Hospital (Port Charlotte)
- HCA Florida JFK Hospital (Atlantis)
- HCA Florida Kendall Hospital (Miami)
- HCA Florida Largo Hospital
- HCA Florida North Florida Hospital (Gainesville)
- HCA Florida Northwest Hospital (Margate)
- HCA Florida Orange Park Hospital
- HCA Florida Osceola Hospital (Kissimmee)
- HCA Florida South Shore Hospital (Sun City Center)
- HCA Florida Trinity Hospital
- HCA Florida Woodmont Hospital (Tamarac)
- HCA HealthONE Swedish (Englewood, Colo.)
- HCA Houston Healthcare Clear Lake (Webster, Texas)
- HCA Houston Healthcare Conroe (Texas)
- HCA Houston Healthcare Kingwood (Texas)
- HCA Houston Healthcare Tomball (Texas)
- Henrico Doctors’ Hospital (Richmond, Va.)
- Intermountain Health McKay-Dee Hospital (Ogden, Utah)
- Kaiser Permanente Moanalua Medical Center (Honolulu)
- Kaiser Permanente Woodland Hills (Calif.) Medical Center
- Lewisgale Medical Center (Salem, Va.)
- Los Robles Regional Medical Center (Thousand Oaks, Calif.)
- Medical City McKinney (Texas)
- Medical City Plano (Texas)
- Menorah Medical Center (Overland Park, Kan.)
- Mercy Hospital Springfield (Mo.)
- MountainView Hospital (Las Vegas)
- Our Lady of Lourdes Memorial Hospital (Binghamton, N.Y.)
- Overlook Medical Center (Summit, N.J.)
- Parkridge Medical Center (Chattanooga, Tenn.)
- Portsmouth (N.H.) Regional Hospital
- Providence St. John’s Health Center (Santa Monica, Calif.)
- Providence St. Jude Medical Center (Fullerton, Calif.)
- Rapides Regional Medical Center (Alexandria, La.)
- Regional Medical Center of San Jose (Calif.)
- Reston (Va.) Hospital Center
- Ridgeview Medical Center (Waconia, Minn.)
- Riverside (Calif.) Community Hospital
- Sarasota Memorial Hospital Venice (North Venice, Fla.)
- St. Joseph’s Hospital (Tampa, Fla.)
- Torrance (Calif.) Memorial Medical Center
- TriStar Hendersonville (Tenn.) Medical Center
- TriStar Skyline Medical Center (Nashville, Tenn.)
- TriStar Stonecrest Medical Center (Smyrna, Tenn.)
- TriStar Summit Medical Center (Hermitage, Tenn.)
- West Hills (Calif.) Hospital and Medical Center
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The profound shift ahead for health system C-suites
Hospital leaders are bracing for another wave of consolidation that could eclipse the sweeping changes spurred by the Affordable Care Act more than a decade ago. This time, the forces at play are more intertwined: lingering post-pandemic financial strain, rising labor and supply costs, and the accelerating need for investment in technology and innovation.
“The Affordable Care Act drove a sharp rise in both hospital consolidation and physician employment by health systems,” said Peter Banko, president and CEO of Baystate Health. “I fully expect the One Big Beautiful Bill Act to have an even more profound impact than the ACA on mergers and partnerships over the next three to four years.”
Despite modest recovery in some areas, health system margins remain under pressure. Persistent workforce shortages, higher medical device and supply costs, and escalating labor expenses are fueling concern that expenses will continue to outpace revenue growth. These dynamics, coupled with anticipated Medicaid cuts, have many hospital leaders forecasting years of financial headwinds.
“Over the next three to four years, I expect hospital consolidation to continue, driven by the convergence of structural and strategic factors,” said Mark Whalen, executive vice president and enterprise chief strategy and transformation officer of Jefferson Health in Philadelphia. “Rising costs – particularly labor, pharmaceuticals and supply chain – are pushing systems to seek scale. At the same time, health systems are making significant improvements in technology, especially AI, creating the need to spread the expenditures across large networks.”
Hospitals are also preparing for the impact of planned Medicaid cuts over the next few years, which could result in $25 billion in annual revenue losses due to disenrollment. According to an analysis from Kodiak Solutions, uncompensated care could rise by as much as $63 billion over the next decade, deepening the financial strain for health systems already operating on thin margins.
“For many health systems, there is just not enough population growth, market share movement and cost transformation to overcome coverage losses in Medicaid and ACA contraction, utilization reduction due to Medicaid cost sharing and state-directed Medicaid reimbursement reductions,” said Mr. Banko. “We envision a future at Baystate that requires tripling the size of our health plan and doubling the size of our physician-hospital network through inorganic growth, and aggressively managing systemness and scale from that growth.”
For regional and academic health systems, expanding their footprint offers a path to greater coordination between flagship facilities and community hospitals. That coordination is increasingly vital as 759 hospitals nationwide remain at risk of closure — a trend that leaves patients traveling farther for care, delaying treatment, and arriving sicker when they do seek help.
The challenge is especially acute in states with aging populations and low historical growth, such as Pennsylvania.
“With patients shifting into government-sponsored insurance programs in ever-greater numbers and healthcare expenses continuing to grow, hospitals will continue to explore mergers and affiliations as a matter of survival,” said Imran Qadeer, MD, president and CEO of Allegheny General Hospital in Pittsburgh. “The kinds of technological, capital and personnel investments required to keep acute care facilities afloat in a competitive healthcare landscape will be increasingly inaccessible for independent hospitals or small systems, especially as insurers themselves continue to consolidate and pursue value-based and risk based contractual agreements.”
Still, not all leaders view consolidation as the only solution. Dr. Qadeer sees hospitals and health systems pursuing innovative partnerships with payers, such as Highmark, to create shared value and improve patient outcomes. For some organizations, the right partnership could offer stability and growth without merging into a larger system.
“The future is not about getting bigger, it’s about getting better and more connected to the people we serve,” said Airica Powell-Steed, RN, interim executive vice president and COO of Loretto Hospital Network in Chicago. “As we shift toward keeping communities well and out of the hospital, the demand for inpatient beds will continue to decline while the need for innovative, comprehensive ambulatory and community-based care models will rise.”
As hospitals navigate this next phase of transformation, leaders expect consolidation to become more strategic and mission-aligned. Partnerships will increasingly extend beyond traditional brick-and-mortar facilities, blending scale with purpose.
“The organizations that thrive will be those that choose to strategically integrate with purpose while aligning scale, health equity and innovation to truly transform outcomes and create healthy communities,” Ms. Powell-Steed said.
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How Tariffs Impact Health Systems
Since spring 2025, the U.S. government has rolled out the broadest tariff measures in decades: reciprocal tariffs, expanded duties on steel and aluminum, and ongoing Section 301 tariffs on goods from China. The implementation of tariffs has raised the landed cost of imported assets, materials, and replacement parts across many industries, including healthcare. Healthcare facilities rely on these materials for the construction of buildings, leasehold improvements, and other component parts used in specialized medical equipment, many of which are imported. The volatility related to rapid changes in trade policy has created an environment of uncertainty and unpredictability. While legal challenges and policy shifts continue to create uncertainty, the immediate effect for providers has been higher costs and more complex capital planning decisions. A final ruling from the Supreme Court regarding the legality of certain tariffs is pending, with oral arguments to be heard in November 2025.
For hospitals and health systems, this isn’t just a short-term budgeting and procurement challenge; these tariffs may cause ripple effects across the entire balance sheet. As construction costs continue to increase, fair market values for used equipment continue to climb, capital expenditure (CapEx) decisions are shifting, and even insurance coverage and property tax values may be impacted. Tariff-driven replacement costs may prompt hospitals to extend the useful life of certain assets—such as imaging systems, diagnostic equipment, and IT infrastructure—beyond traditional depreciation schedules, delaying significant capital expenditures.
In short, tariffs that increase the cost of a new building or equipment costs can also reshape how you plan, value, insure, and manage the real estate and personal property assets already owned.
- 2025 Reciprocal Tariffs: A baseline tariff now applies to a wide range of imports, with country-specific rates layered on top. This affects both direct imports and U.S.-assembled equipment that depend on global inputs.
- Steel & Aluminum Duties Expanded: More vehicle parts, trailers, and appliances are now covered, raising costs for metal-intensive builds such as ambulances, racks, and HVAC systems.
- China Section 301 Tariffs Raised in 2024: Higher rates remain in place for steel, aluminum products, and key technology inputs. While some exclusions have been extended, they are narrow in scope.
Even when assets are assembled domestically, critical inputs are often imported or benchmarked globally, including steel castings, semiconductors, rare-earth magnets, and power supplies. Historically, most tariff costs are passed through by construction firms and equipment manufacturers directly to buyers, resulting in higher replacement costs, increased resale values, and supply shortages.
Healthcare real estate has seen significant cost escalation in recent years. While much of the increase occurred in 2022 due to post-COVID supply chain disruption, tariffs are now creating additional layers of expense. Prices for certain materials, such as steel, aluminum, and copper, have risen above the consumer price index (CPI) over the last 12 months. The Cumming Group states that the increases are “largely due to lingering tariff effects and limited supply from major global producers.”
JE Dunn created a calculator to estimate the financial impact of tariffs using their cost benchmarks, import data from the Bureau of Economic Analysis, and current tariff rates. As of August 26, 2025, this calculator estimates that a $10 million healthcare project would cost about $573,761 (~5.74%) more because of tariffs, with steel driving $451,000 of that increase.
In one instance, VMG Health observed a $1.4M (4% of hard costs) “escalation/tariffs” line item in a new-facility construction budget—on top of the typical 3% construction contingency. Additionally, based on conversations with reputable general contractors (GCs), GCs are now reviewing subcontractor bids line by line and requesting justification or support for any price increases attributed to tariffs.
Conversations with market participants have indicated further anticipation of future price hikes due to tariffs. In an article titled “Logistics and Supply Chain Impact,” JE Dunn notes that warehouse demand surged in Q1 2025, with customs bonded warehouses in especially high demand, as these facilities allow importers to delay tariff payments until goods are sold. VMG Health will continue to monitor these trends.
To minimize costs where possible, developers and health systems are value-engineering new facilities and delaying or scaling back capital projects. High construction costs, combined with persistently elevated interest rates, have led to higher rental rates for newly constructed facilities, as these rates are typically calculated by multiplying the construction cost by a rent constant.
Higher rates for new construction properties are leading some tenants to seek out second-generation space to save on costs, especially for more traditional clinic space as opposed to higher acuity uses.
Higher build-out costs have driven up tenant improvement allowances for first-generation space. The demand for relatively modern, existing, Class A medical outpatient space increased rental rates and created record-high occupancy rates in many markets. We are also seeing adaptive reuse projects where medical tenants convert traditional office or retail spaces to fulfill their needs. Higher construction costs coupled with tariffs creates greater demand for high-quality, modern, existing space—apart from certain specialty or higher-acuity facilities, which are still being constructed from the ground up.
The impact of tariffs varies depending on the category of healthcare asset. Imaging equipment, for example, is highly sensitive to global supply chains. MRI and CT systems rely on semiconductors, rare-earth magnets, and precision components: Even a 10% tariff can add up to $200,000 to the cost of a $1–2M scanner. Rising replacement costs have pushed potential buyers toward the secondary market, increasing demand for refurbished systems and individual replacement parts for existing systems.
Ambulances and other fleet vehicles have also been affected. Elevated steel and aluminum costs keep replacement costs high, and with limited availability of new vehicles, used pricing remains strong—particularly for newer, low-mileage units.
Tariffs have also impacted information technology assets, specifically tariffs on semiconductors and electronics, resulting in an increase in cost of PACS workstations, servers, and networking infrastructure, making hospitals more reliant on secondary supply sources. Smaller devices and general office or medical equipment, many of which are subject to Section 301 tariffs, have also experienced cost increases. For smaller practices and clinics lacking the purchasing power of larger health systems, refurbished equipment has become a practical alternative.
Finally, leasehold improvements have risen in cost as tariffs increase the prices for steel, lighting, HVAC and other core materials, driving up replacement costs. The resulting increase has created a gap between what it would cost to replace these leasehold improvements today and their current accounting value, assuming consistent, expected, depreciable life estimates.
- CapEx Budgeting: Higher near-term replacement costs may encourage a delay in asset purchases and increase used-equipment demand while impacting used-equipment availability. Equipment service providers could see stronger demand and higher pricing, as facilities maintain assets longer. Real estate investment and new construction will likely be carefully scrutinized, potentially resulting in project delays, scaled-back plans, or project termination.
- Useful Life & Depreciation: Hospitals may want to review their current useful life policies and consider extending asset life expectations, based on revised capital expenditure budgets and potential changes in expected usage and replacement cycles.
- Insurance: Depending on the definitions contained in the insurance policy, reliance on traditional cost indices may understate the necessary cost to replace assets in the event of a catastrophic failure. Tariff-driven increases could leave facilities underinsured unless policies are updated to reflect increased costs.
- Property Tax: Higher secondary-market values can also impact the fair market value opinions that factor into property tax assessments, depending on jurisdiction and valuation method.
Tariffs are shifting demand toward cost-effective alternatives (e.g., refurbished equipment, adaptive reuse, and second-generation space) while driving interest in existing, modern healthcare assets. The VMG Health team is monitoring these trends closely to help clients navigate this evolving landscape.
For many smaller healthcare providers, investment in refurbished equipment has become less of a choice and more of a lifeline. As tariffs push the price of new systems up by 15–30%, many clinics and community hospitals simply cannot afford to wait—or pay—for brand-new imaging technology. Instead, refurbished equipment offers a compelling, practical solution at a more cost-effective price point.
For example, Lake Charles Memorial Health System in Louisiana, facing rapid outpatient growth and capital budgeting constraints, turned to Siemens refurbished imaging systems. These units were fully rebuilt and rigorously tested to original standards, delivering substantial cost savings with no loss in scan quality. One radiologist even said they couldn’t distinguish scans from refurbished units versus new ones.
Refurbished systems typically cost 30–70% less than new equipment, and clinics can immediately channel savings back into patient care. When both budgets and lead times on new equipment are stretching tight, refurbished equipment means quicker implementation. Clinics can expand diagnostic capacity within existing infrastructure, an ideal option for older facilities or urgent diagnostic needs while avoiding construction costs.
Refurbished equipment is no longer an alternative, but a strategic choice that allows smaller providers to maintain quality care, control costs, and deliver services without delay or compromise.
At VMG Health, we understand how tariffs, supply chain dynamics, and shifting market forces influence healthcare facilities. Our Real Estate and Capital Assets teams integrate these realities into every valuation and advisory engagement. We benchmark comparable cost data against tariff-adjusted replacement costs and analyze the impact of warranties, installation, usage hours, and software to account for risks related to useful life, depreciation, CapEx, insurance, and taxes. Our clients receive accurate, defensible fair market value opinions and actionable insights that guide smarter decisions.
While some of these effects may be temporary or change over time, we closely monitor these developments and their effect on both real estate and capital assets to stay ahead of changing market dynamics. Whether your organization is considering constructing or leasing a new facility, evaluating equipment purchases, or reassessing insurance and tax positions, VMG Health can help you navigate today’s tariff-driven environment with clarity and confidence.
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U.S. Hospitals Are Leading Efforts to Get Patients the Medicines they Need

If you undergo a surgical procedure or are admitted to a hospital for nearly any serious condition, you are likely to receive various generic injectable drugs. From blood thinners to antibiotics to anesthetics, these essential medicines are used every day in hospitals across the country. Unfortunately, many of these medications are at risk of being in short supply.
For more than 15 years, the traditional model of drug purchasing, manufacturing and supply has been unable to reliably supply these drugs. Reasons are many, including existing manufacturers pulling out of the market because they can’t make enough money manufacturing and selling these “work horse” medicines to keep their own lights on.
That’s why leading U.S. health systems took matters into their own hands to address two problems: chronic drug shortages and the high labor costs and turmoil that come with securing alternative medicines for patients when the standard of care is not available. Together, nine of these health systems and three philantropic organizations led the creation of a non-profit drug company called Civica – which we believe is the only company created with the express purpose of preventing and mitigating drug shortages.
Our founders formed Civica as a member-driven “healthcare utility,” knowing that access to essential medicines is not a competitive advantage for hospitals, but a public good. Their intuition and action have since benefited millions of patients. To date, Civica has delivered nearly 250 million doses of essential medicines to approximately 1,400 hospitals across the country to benefit over 90 million patients.
Civica emphasizes predictable and sustainable pricing. It also invests in quality manufacturing, including a preference for U.S. sourcing, as well as longer-term contracts that bring stability to the market. Civica holds about six months of inventory for each of the 70 drugs it currently provides to buffer disruptions in the market. Civica’s new manufacturing facility, currently in the start-up phase, will add more domestic capacity and much-needed redundancy to the marketplace
For hospitals and health system leaders, the Civica model means fewer disruptions to patient care, greater predictability in pharmacy budgets, and a stronger foundation for long-term planning. It also means that patients and their loved ones never have to wonder if they will be able to get the care they need when they walk through a hospital’s doors in their most vulnerable moments.
None of this progress would be possible without the steadfast commitment of our governing members:
- CommonSpirit Health
- Gary and Mary West Foundation
- HCA Healthcare
- Intermountain Health
- Kaiser Permanente
- Laura and John Arnold Foundation
- Mayo Clinic
- Memorial Hermann Health System
- Peterson Center on Healthcare
- Providence Health
- SSM Health
- Trinity Health
From our organization’s earliest days, they blazed a trail by investing in a new model and helped build something without precedent.
Behind every reliable and affordable dose of medicine are teams and leadership that make it possible. On behalf of the entire Civica team, I thank our Board members, their health systems and all Civica member hospitals. Together they continue to guide Civica’s mission to make essential medicines available and affordable.
I’m pleased to share that the Civica model is now seven-years tested and proven. Still, there are more patients waiting for more certainty in their care and there are more organizations looking for more operational and financial predictability. We enthusiastically welcome new hospitals to join us. Feel free to reach out to me directly at Ned.McCoy@Civicarx.org. I’m happy to set up a call.
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Concierge medicine, explained
Health systems are increasingly offering concierge medicine, a market predicted to be worth over $13 billion by 2030.
Globally, the industry is expected to grow from $20.5 billion in 2025 revenue to $44.3 billion in 2034, according to Towards Healthcare, a health strategy firm based in Canada.
What exactly is concierge medicine, though?
Concierge medicine is a direct primary care service model in which a healthcare provider offers their services for a fixed periodic fee, often through a membership or retainer fee. The costs and covered services vary widely, and many are out-of-pocket. Some aspects are still billed to insurance, though, including labs and imaging.
In 2014, the average concierge medicine service charged $1,500 to $1,700 per year. By 2025, the median service rose to cost between $2,000 and $5,000 per year, according to concierge practice PartnerMD. Another estimate said annual fees range between $1,000 and $20,000.
PartnerMD categorizes concierge services in the above-$10,000 range as VIP or luxury medicine.
It’s estimated that between 7,000 and 22,000 U.S. physicians participate in concierge medicine.
Several health systems offer concierge medicine services, including Cleveland Clinic, MetroHealth System in Cleveland, Johns Hopkins in Baltimore, Northwestern Medicine in Chicago, Massachusetts General Hospital in Boston and Rush University System for Health in Chicago, to name a few.
A recent change
The One Big Beautiful Bill Act, signed into law in July, will allow people with high-deductible health plans and direct primary care arrangements to pay for concierge medicine through their health savings accounts.
Current tax code disqualifies patients with these arrangements to contribute to a health savings account. Effective Jan. 1, an individual with a direct primary care concierge model that costs less than $150 per month can contribute.
Controversies
One critique of this model is that it further reduces access to primary care physicians who are already strained by healthcare workforce shortages and burnout. Another sticking point is the sticker price: Since concierge medicine is often out-of-pocket, these services can exclude lower-income patients.
Moreover, it is unclear whether these bespoke models offer a clinical benefit to patients. One study published in 2023 found no evidence that concierge medicine leads to mortality changes.
Benefits
Physicians who participate in the boutique healthcare model, though, say they are increasing quality of care by reducing their patient load. Smaller patient panels not only alleviate the physician’s workload but can also improve access to care for participants. Some concierge medicine models offer 24/7 care.
“It’s a way to practice self-preservation in this field that is punishing patients and doctors alike,” internal medicine physician Shayne Taylor, MD, who recently opened a practice offering direct primary care in Northampton, Mass., told KFF Health News earlier this year. “It’s either we do something like this or we quit.”
Other benefits include longer appointments, shorter wait times for visits, more personalized care, and access to health coaching and wellness programs, according to PartnerMD.
Concierge here to stay
Regardless of the debate surrounding concierge services, the trend appears to be taking root and growing.
Joel George, MSN, RN, executive director of retail services at AdventHealth Parks & Training Center in Altamonte Springs, Fla., told Becker’s in 2024 that consumer demand is driving growth in concierge medicine.
“While efforts to expand coverage and reduce costs are ongoing, the industry is increasingly also witnessing a surge in high-end experiences and catering to consumer behavior in health and wellness,” he said.
Addressing critics of concierge medicine, Mr. George said practices can provide high-end, bespoke service while broadening care access.
“As an organization dedicated to health equity, we recognize the importance of bridging the gap in healthcare access. To this end, we are creating more accessible care options by focusing on facilities that merge concierge healthcare and after-hours access to the community,” he said. “By extending operating hours and providing affordable, high-quality care in accessible locations, we aim to ensure that more people, regardless of their socioeconomic status, can receive the medical attention they need outside of traditional office hours.”
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57% of Americans ‘very concerned’ about rising healthcare costs: Survey
Nearly 60% of Americans are extremely concerned or very concerned about rising healthcare costs, according to a recent survey from The Associated Press-NORC Center for Public Affairs Research.
The results are based on a survey, released Oct. 21, of 1,289 U.S. adults conducted from Oct. 9-13.
Four things to know:
1. Fifty-seven percent of respondents said they were extremely or very concerned about rising costs, while 26% were somewhat concerned and 16% were not concerned.
2. About 4 in 10 were extremely concerned about being unable to afford healthcare or medications (42%), not being able to access care when needed (40%) and losing or not having health insurance (38%).
3. Across all the healthcare questions, women expressed more concern than men. For example, 63% of women said they were very concerned about rising costs, compared to 51% of men.
4. Sixty percent of respondents said the federal government is responsible for ensuring all Americans have healthcare coverage, while 39% disagreed.
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Nursing leaders urge caution as AI spreads in care
Hospitals are racing to integrate AI into daily care, but some nursing leaders worry the pace is outstripping the profession’s ability to understand the technology.
At Akron, Ohio-based Summa Health, Chief Nursing Informatics Officer Marc Benoy, BSN, RN, sees that tension play out every day. “If nurses adopt AI without the right training or education, the risk goes beyond technology — it can quietly reshape how nurses think, act and care,” Mr. Benoy said.
Mr. Benoy describes a more subtle danger than faulty algorithms or data bias: the gradual erosion of clinical judgment. When nurses do not fully understand how a system reaches its conclusions, he said, it becomes easier to overtrust the output.
“AI tools can be wrong, biased or blind to nuance,” he added. “Without the ability to question or verify their results, mistakes can slip through unnoticed.”
Across the country, hospitals are piloting AI in nearly every corner of care — from ambient documentation tools that transcribe patient visits to algorithms that predict deterioration hours before symptoms appear. These tools promise to ease workloads and catch problems early. But in the rush to deploy them, formal training often lags behind.
At Tampa, Fla.-based Moffitt Cancer Center, CNIO Marc Perkins-Carrillo, MSN, RN, sees the same issue from a systems perspective. He’s concerned that clinicians are being handed powerful AI models without transparency into how they were built — or the populations they were trained on. “That can lead to biased or inappropriate recommendations that don’t align with the patients actually being treated,” he said.
It’s a problem many health systems are only beginning to confront. Some are introducing “AI literacy” modules in nursing education, mirroring the rise of evidence-based practice courses years ago. Others are forming interdisciplinary oversight committees to review algorithmic bias and explainability before new tools go live. Still, those efforts are inconsistent, and the technology is advancing faster than governance can keep pace.
Training, Mr. Perkins-Carrillo argues, must go beyond how to click through a dashboard. “Without foundational education in AI literacy or prompt design, clinicians may quickly become frustrated or disillusioned with the technology’s potential,” he said. “You can’t expect people to trust a system they don’t understand.”
Both leaders describe a shared vision for AI in healthcare — one where nurses are not just users but informed collaborators. That means teaching them to ask how a model was trained, what its limitations are and when to override its guidance.
Mr. Benoy believes nurses, in particular, have a crucial role to play in shaping the ethical boundaries of AI. “They’re often the last checkpoint before a decision reaches a patient,” he said. “They need to know enough to say, ‘Wait, that doesn’t look right.’”
Hospitals that get this balance right, he said, will use AI not to replace intuition but to refine it — to give clinicians better information without dulling their instincts.
“AI can absolutely strengthen nursing,” Mr. Benoy said. “But only when nurses have the literacy and technical skill to use it critically. In the end, AI should support, not replace, what makes nursing human.”
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225 quietest hospitals
Becker’s has compiled a list of the hospitals with a CMS five-star rating for quietness.
CMS’ Patient Hospital Consumer Assessment of Healthcare Providers and Systems database is a national, standardized survey of hospital patients about their experience during a recent inpatient stay. The survey was completed between October 2023 and September 2024, and the data was last updated Aug. 6. The five-star rating was based on how quiet patients said their rooms were at night.
Nearly 100 hospitals lost their top star rating this year. In April, 313 hospitals were rated five-star, compared to 225 hospitals in August.
Here are the 225 hospitals, by state, with five-star quietest ratings:
Alabama
Citizens Baptist Medical Center (Talladega)
Coosa Valley Medical Center (Sylacauga)
Fayette Medical Center
Jack Hughston Memorial Hospital (Phenix City)
Lakeland Community Hospital (Haleyville)
Lake Martin Community Hospital (Dadeville)
Northwest Medical Center (Winfield)
Troy Regional Medical Center
Arizona
Mayo Clinic Hospital (Phoenix)
Arkansas
Arkansas Heart Hospital-Encore (Bryant)
Arkansas Surgical Hospital (North Little Rock)
Baptist Health Medical Center-Conway
Chambers Memorial Hospital (Danville)
Fayetteville AR VA Medical Center
Howard Memorial Hospital (Nashville)
Johnson Regional Medical Center (Clarksville)
Unity Health-Newport
California
Naval Hospital Camp Pendleton
Fresno Surgical Hospital
Colorado
Aspen Valley Hospital
Evans ACH (Fort Carson)
OrthoColorado Hospital at St. Anthony Medical Campus (Lakewood)
St. Anthony Summit Medical Center (Frisco)
VA Eastern Colorado Healthcare System (Aurora)
Vail Health Hospital
Florida
96th Medical Group (Eglin Air Force Base)
BayCare Hospital Wesley Chapel
HCA Florida South Tampa Hospital
UCF Lake Nona Hospital (Orlando)
Georgia
Atrium Health Navicent Peach (Byron)
Bacon County Hospital (Alma)
Burke Medical Center (Waynesboro)
Dodge County Hospital (Eastman)
Emanuel Medical Center (Swainsboro)
Emory University Hospital (Atlanta)
Evans Memorial Hospital (Claxton)
Jefferson Hospital (Louisville)
Martin ACH (Fort Benning)
Optim Medical Center-Tattnall (Reidsville)
Phoebe Sumter Medical Center (Americus)
Southeastern Regional Medical Center (Newnan)
St. Mary’s Good Samaritan Hospital (Greensboro)
Idaho
Treasure Valley Hospital (Boise)
Illinois
Midwestern Medical Center (Galena)
Midwestern Region Medical Center (Zion)
Taylorville Memorial Hospital
Indiana
Cameron Memorial Community Hospital (Angola)
Franciscan Health Orthopedic Hospital Carmel
Memorial Hospital and Health Care Center (Jasper)
OrthoIndy Hospital (Indianapolis)
Parkview Wabash Hospital
Pinnacle Hospital (Crown Point)
St. Joseph Health System (Fort Wayne)
Unity Physicians Hospital (Mishawaka)
Iowa
Floyd Valley Healthcare (Le Mars)
Iowa Specialty Hospital-Belmond
Van Diest Medical Center (Webster City)
Kansas
Ascentist Hospital (Leawood)
Kansas City Orthopaedic Institute (Leawood)
Kansas Spine & Specialty Hospital (Wichita)
Kansas Surgery & Recovery Center (Wichita)
Manhattan Surgical Hospital
Mitchell County Hospital Health Systems (Beloit)
Summit Surgical (Hutchinson)
VA Eastern Kansas Healthcare System (Topeka)
Kentucky
Blanchfield ACH (Fort Campbell)
Rockcastle County Hospital (Mount Vernon)
Three Rivers Medical Center (Louisa)
Louisiana
Abbeville General Hospital
Acadian Medical Center (Eunice)
Avala (Covington)
Christus Central Louisiana Surgical Hospital (Alexandria)
Citizens Medical Center (Columbia)
Cypress Pointe Surgical Hospital (Hammond)
Franklin Medical Center (Winnsboro)
Lafayette Surgical Specialty Hospital
Lane Regional Medical Center (Zachary)
New Orleans East Hospital
Ochsner American Legion Hospital (Jennings)
Ochsner St. Anne General Hospital (Raceland)
Ochsner St. Martin Hospital (Breaux Bridge)
Our Lady of the Angels Hospital (Bogalusa)
Southeast Louisiana Veterans Health Care System (New Orleans)
Specialists Hospital Shreveport
St. Charles Parish Hospital (Luling)
The Spine Hospital of Louisiana (Baton Rouge)
Michigan
MyMichigan Medical Center Gladwin
Sparrow Ionia Hospital
University of Michigan Health-Sparrow Eaton (Charlotte)
Minnesota
CentraCare Health System-Sauk Centre
Chippewa County Hospital (Montevideo)
Essentia Health Moose Lake
Glacial Ridge Hospital (Glenwood)
Hutchinson Health
Mayo Clinic Health System-Fairmont
Meeker Memorial Hospital (Litchfield)
River’s Edge Hospital & Clinic (St. Peter)
RiverView Hospital (Crookston)
Riverwood Healthcare Center (Aitkin)
St. Gabriels Hospital (Little Falls)
St. Joseph’s Area Health Services (Park Rapids)
Stevens Community Medical Center (Morris)
Welia Health (Mora)
Mississippi
81st Medical Group (Keesler Air Force Base)
Baptist Memorial Hospital North (Oxford)
Baptist Memorial Hospital Union County (New Albany)
BMH-Golden Triangle (Columbus)
Crossgates River Oaks Hospital (Brandon)
Merit Health Madison (Canton)
North Mississippi Medical Center-Gilmore Amory
VA Gulf Coast Healthcare System (Biloxi)
Missouri
Barnes-Jewish West County Hospital (Creve Coeur)
Cox Barton County Hospital (Lamar)
Cox Monett Hospital
Nebraska
Brodstone Healthcare (Superior)
Chadron Community Hospital and Health Services
Community Medical Center (Falls City)
Methodist Fremont Health
Midwest Surgical Hospital (Omaha)
Nebraska Orthopaedic Hospital (Omaha)
Phelps Memorial Health Center (Holdrege)
York General Health Care Services
New York
VA Hudson Valley Healthcare System (Montrose)
North Carolina
Cape Fear Valley Hoke Hospital (Raeford)
Chatham Hospital (Siler City)
Fayetteville NC VA Medical Center
North Carolina Specialty Hospital (Durham)
Novant Health Medical Park Hospital (Winston-Salem)
Novant Health Mint Hill Medical Center (Charlotte)
Vidant Duplin Hospital (Kenansville)
North Dakota
Fargo VA Medical Center
Jamestown Regional Medical Center
Ohio
88th Medical Group (Wright-Patterson Air Force Base)
Crystal Clinic Orthopaedic Center (Akron)
Holzer Medical Center Jackson
Institute for Orthopaedic Surgery (Lima)
Mount Carmel New Albany Surgical Hospital
ProMedica Defiance Regional Hospital
Surgical Hospital at Southwoods (Youngstown)
Oklahoma
Bailey Medical Center (Owasso)
Chickasaw Nation Medical Center (Ada)
Choctaw Nation Health Services Authority (Talihina)
McBride Orthopedic Hospital (Oklahoma City)
Oklahoma Heart Hospital (Oklahoma City)
Oklahoma Heart Hospital South (Oklahoma City)
Oklahoma Spine Hospital (Oklahoma City)
Oklahoma Surgical Hospital (Tulsa)
Tulsa Spine & Specialty Hospital
Pennsylvania
Advanced Surgical Hospital (Washington)
OSS Orthopaedic Hospital (York)
Physicians Care Surgical Hospital (Royersford)
Rothman Orthopaedic Specialty Hospital (Bensalem)
South Carolina
Columbia SC VA Medical Center
Mount Pleasant Hospital
South Dakota
Black Hills Surgical Hospital (Rapid City)
Dunes Surgical Hospital (Dakota Dunes)
Sioux Falls Specialty Hospital
VA Black Hills Healthcare System (Fort Meade)
Tennessee
Highpoint Health-Riverview with Ascension St.Thomas (Carthage)
Lincoln Medical Center (Fayetteville)
Starr Regional Medical Center Athens
Unity Medical Center (Manchester)
Vanderbilt Bedford Hospital (Shelbyville)
West Tennessee Healthcare Henry County Hospital (Paris)
Texas
Baylor Scott & White Hospital Brenham
Baylor Scott & White Medical Center Pflugerville
Baylor Scott & White Surgical Hospital Fort Worth
Baylor Scott & White Texas Spine & Joint Hospital (Tyler)
Baylor Surgical Hospital at Las Colinas (Irving)
Baylor Scott & White The Heart Hospital Plano
Childress Regional Medical Center
CHI St. Luke’s Lakeside Hospital (The Woodlands)
Coryell Memorial Hospital (Gatesville)
Darnall AMC (Fort Cavazos)
Foundation Surgical Hospital of San Antonio
Guadalupe Regional Medical Center (Seguin)
Hill Regional Hospital (Hillsboro)
Kell West Regional Hospital (Wichita Falls)
Legent Orthopedic Hospital (Grapevine)
Memorial Hermann Houston Physicians Hospital (Webster)
Methodist Hospital Atascosa (Jourdanton)
Methodist Hospital for Surgery (Addison)
Methodist McKinney Hospital
Palo Pinto General Hospital (Mineral Wells)
The Physicians Centre (Bryan)
Quail Creek Surgical Hospital (Amarillo)
South Texas Spine and Surgical Hospital (San Antonio)
Texas Health Harris Methodist Hospital Southlake
Texas Institute for Surgery at Presbyterian Hospital (Dallas)
Texas Orthopedic Hospital (Houston)
The Heart Hospital Baylor Denton
The Hospital at Westlake Medical Center (Austin)
Tops Surgical Specialty Hospital (Houston)
U.S.M.D. Hospital at Arlington
UT Health East Texas Jacksonville Hospital
UT Health East Texas Pittsburg Hospital
UT Health East Texas Quitman Hospital
UT of Texas Southwestern University Hospital-William P. Clements Jr. (Dallas)
William Beaumont AMG (Fort Bliss)
Utah
Intermountain Health Heber Valley Hospital (Heber City)
Park City Hospital
Virginia
Buchanan General Hospital (Grundy)
Fort Belvoir Community Hospital
Riverside Doctors’ Hospital of Williamsburg
Washington
Tri-State Memorial Hospital (Clarkston)
West Virginia
Boone Memorial Hospital (Madison)
Hampshire Memorial Hospital (Romney)
Valley Health War Memorial Hospital (Berkeley Springs)
Welch Community Hospital
Wisconsin
Black River Memorial Hospital (Black River Falls)
Door County Medical Center (Sturgeon Bay)
Froedtert Community Hospital (New Berlin)
Midwest Orthopedic Specialty Hospital (Franklin)
OakLeaf Surgical Hospital (Altoona)
Orthopaedic Hospital of Wisconsin (Glendale)
Reedsburg Area Medical Center
Sauk Prairie Hospital (Prairie du Sac)
Southwest Health Center (Platteville)
Tamarack Health Hayward Medical Center
Tomah Memorial Hospital
Upland Hills Health (Dodgeville)
Vernon Memorial Hospital (Viroqua)
Waupun Memorial Hospital
Westfields Hospital and Clinic (New Richmond)
Wyoming
Star Valley Medical Center (Afton)
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Hospital labor expenses steady but wage pressures persist
Hospital labor costs held steady in August, signaling potential stabilization after several years of volatility. Yet new Kaufman Hall data shows that annual growth remains firmly in place, underscoring the lasting effects of a tight healthcare labor market and persistent wage inflation.
Nationally, labor expenses per calendar day were unchanged from July, but up 5% year over year and 5% year to date compared to 2024. The pause in month-over-month growth suggests hospitals may be regaining control over workforce spending though the continued annual increases suggest deeper structural challenges remain in staffing and compensation. More hospitals will likely seek creative partnerships or mergers and acquisitions to lessen the strain.
“Over the next three to five years, hospital consolidation will remain a defining force, though the pace will be shaped more by strategy than scale alone,” Sophia Holder, executive vice president and CFO of Children’s Hospital of Philadelphia, told Becker’s. “Rising labor costs, persistent reimbursement pressures, and the capital intensity of digital health and research investments will push organizations to evaluate partnerships that create durable, system-level value.”
Regional trends
Labor cost trends varied modestly by region, with most seeing flat or declining month-over-month figures but continued annual growth.
1. The West and Midwest both saw 1% month-over-month declines, reflecting early signs of cost containment. Still, labor expenses were up 5% and 4% year over year, respectively.
2. The South held steady month to month, maintaining 4% annual growth, mirroring national patterns.
3. The Northeast and Mid-Atlantic also reported a 1% decline from July and posted the smallest year-over-year increase at 3%, indicating gradual normalization after earlier spikes in staffing costs.
4. The Great Plains region was the exception, with labor expenses up 2% month over month and 6% year over year, reflecting continued staffing pressures in smaller, rural hospital markets where workforce shortages remain acute.
Regional variation suggests that while hospitals in major markets may be stabilizing staffing levels, rural and independent facilities continue to face higher labor costs tied to recruitment difficulties and reliance on premium pay.
“We need to search for true solutions and modern innovations that can address the changes we are seeing in population demographics and a new healthcare workforce,” said Stephen Parodi, MD, executive vice president of external affairs, communications and brand at The Permanente Federation in Oakland, Calif. “Delivering more care into homes through team-based approaches that address social, mental, and physical health will be a critical move necessitated by these emerging realities.”
Hospital size
Labor expense growth also diverged by hospital size, highlighting how both ends of the spectrum remain under the most strain.
Hospitals with fewer than 25 beds saw no change month over month, but labor costs were up 8% year to date — the steepest increase of any size group. Smaller hospitals often face limited staffing flexibility and are more vulnerable to contract labor and overtime pressures, driving faster cost escalation.
At the opposite end, hospitals with 500 or more beds also reported flat month-over-month trends, but expenses rose 7% year over year and 6% year to date. These large facilities continue to feel the effects of wage growth for specialized roles, union agreements and retention incentives, particularly in high-acuity and urban markets.
Mid-sized hospitals, ranging from 100 to 499 beds, generally reported stable month-to-month costs with 4–5% year-over-year growth, signaling improved workforce equilibrium after years of high turnover and aggressive recruiting.
Outlook
The August data provides cautious optimism that hospitals are beginning to contain labor expense growth in the short term. However, the consistent 4 to 6% annual increase across most markets points to lingering workforce pressures — especially in nursing, specialty care, and rural recruitment.
Health systems are adapting with strategies such as flexible scheduling, cross-training, and investment in workforce pipelines, but meaningful relief may require broader labor market stabilization. For now, the industry’s focus is shifting from acute cost control to sustaining staffing levels and building long-term workforce resilience.
“Over the next five years those health center C-Suites that will truly thrive will be marked by leadership stability, a strong sense of mutual trust and by continually bringing the very best out of each other and the entire health center workforce,” said Jeffrey Gold, MD, president of the University of Nebraska System in Lincoln. “The willingness and ability to take appropriate risk and to hold each other to the highest possible standards of patient centered service will ultimately define their future of success.”
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Beyond the Budget Cuts: How Community Hospitals Can Stop Referring Revenue Away
Community hospitals are at a crossroads. Shrinking margins, policy shifts like recent legislation, and mounting Medicaid constraints are stretching organizations thin. Yet one thing hasn’t changed: the communities these hospitals serve still need access to high-quality, local care.
Read more about the ways your organization could leverage tools, resources, and digital solutions from the Mayo Clinic Care Network to improve your bottom line.
Small hospitals are asked to do more with less. Less funding. Fewer staff. More complexity. In today’s environment, operational excellence and high-quality care are essential for survival.
The Mayo Clinic Care Network helps local hospitals:
- Retain high-value patients who might otherwise seek care elsewhere
- Access innovation and expertise without expensive investments
- Strengthen workforce engagement and retention
And the best part? These benefits are delivered in a way that respects your hospital’s identity and autonomy.
Members across the Mayo Clinic Care Network are seeing results: better patient retention, stronger clinical capabilities, and improved financial performance. Take Hancock Health, for instance, where a collaboration with the Mayo Clinic Care Network meant a significant return on investment.
Before joining, Hancock often lost patients after referring them out for second opinions. But with access to eConsults and eBoards, they began retaining 80 high-value oncology patients annually, generating $800,000 in revenue. Add brand visibility and direct Mayo Clinic referrals, and the annual impact reached $1.1 million.
“We wanted to find a way to keep patients here,” said Steven Long, CEO of Hancock Health. “Now, they see our name next to Mayo Clinic’s and they stay.”
When patients see their local doctor collaborating with Mayo Clinic specialists, it reinforces trust in their care. That confidence fuels word-of-mouth referrals and draws new patients who previously may have gone elsewhere. Providers also feel empowered knowing they can access peer expertise while maintaining autonomy.
Through the Mayo Clinic Care Network, members have access to:
- eConsults: Providers consult with a Mayo Clinic specialist and receive a fully documented, asynchronous second opinion at no extra cost to patients.
- AskMayoExpert: For non-urgent cases, providers access Mayo Clinic’s standardized practices on hundreds of medical conditions to determine the need for tests or referrals.
- Inpatient telephone consultations: Providers speak directly with a Mayo Clinic specialist over the phone to get on-demand guidance for hospitalized patients in need, or for urgent and semi-urgent intervention.
- Health Care Consulting: Providers access Mayo Clinic’s practical experience and subject matter expertise through projects and information exchanges.
With this collaboration, it’s possible to build out service-line expertise, boost revenue, and make a real impact on the health of your local community. In this video, Wellstar Health System physicians share just that—their success in launching a left ventricular assist device (LVAD) program with Care Network support. It’s a program that not only brings advanced heart care closer to home but also demonstrates the power of shared expertise.
Local hospitals need a direct, cost-effective way to improve their bottom line when every dollar counts. Mayo Clinic Platform offers a suite of qualified solutions that drive real financial results. Members can:
- Decrease uncompensated care: Utilize artificial intelligence to identify patients who may qualify for additional benefits with an end-to-end benefits navigation solution.
- Improve coding accuracy: Create a full picture of patient care using a data analytics platform designed to close the clinical insights gaps.
- Reduce financial burden: A non-disruptive, analytics-driven solution to recover more revenue and preserve patient dignity.
These tools help unlock missed revenue, reduce denials, and support financial resilience, especially for hospitals serving vulnerable populations.
Every hospital leader is asking tough questions right now. But maybe the most important one is this: can we afford not to use every advantage available to us?
The Mayo Clinic Care Network delivers the tools, trust, and transformation that small hospitals need without sacrificing independence or identity. At a time when the stakes couldn’t be higher, the Mayo Clinic Care Network offers a path forward.
Interested in learning more? Reach out to our team .
*Healthleaders Author Bio: Keyoka Kinzy is a senior copywriter at Mayo Clinic Platform, where she helps translate cutting-edge innovation into compelling stories that advance healthcare and inspire a healthier future. Learn more at www.mayoclinicplatform.org.
*Healthleaders Newsletter (CEO) Synopsis: Community hospitals face shrinking margins and rising demands. Discover how the Mayo Clinic Care Network helps organizations stay independent, strengthen care, and improve financial performance through expert collaboration, digital tools, and cost-effective innovation.
Becker’s Synopsis: Your patients want care close to home. See how local hospitals are keeping them local and delivering the best care through the Mayo Clinic Care Network.
The post Beyond the Budget Cuts: How Community Hospitals Can Stop Referring Revenue Away appeared first on Becker’s Hospital Review | Healthcare News & Analysis.
States most, least prepared for aging population: Seniorly
Hawaii is the most prepared state to address the healthcare needs of the U.S.’s aging population, while Oregon is the least, according to an analysis by Seniorly.
Seniorly examined each state across three dimensions — population trends, financial readiness and healthcare capacity — to devise the ranking.
Here are the states ranked from most to least prepared for the impending aging population increase:
Note: This list includes a tie.
1. Hawaii
2. Florida
3. Utah
4. District of Columbia
5. Delaware
6. Massachusetts
7. Alabama
8. New Hampshire
9. Alaska
10. New Jersey
11. Mississippi
12. Vermont
13. Connecticut
14. Arkansas
15. Arizona
16. North Dakota
17. Ohio
18. Nebraska
19. Virginia
20. Minnesota
21. Indiana
22. Kansas
23. Texas
24. Tennessee
25. South Carolina
26. California
27. Pennsylvania
28. Wyoming
29. Maryland
30. Idaho
31. Nevada
32. Iowa
33 (tie). Michigan
33 (tie). Montana
35. West Virginia
36. Georgia
37. North Carolina
38. Wisconsin
39. New York
40. Louisiana
41. Oklahoma
42. Kentucky
43. Maine
44. New Mexico
45. Illinois
46. Washington
47. Colorado
48. Rhode Island
49. South Dakota
50. Missouri
51. Oregon
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Maternal mortality rates, by state
In Louisiana, the risk of dying from pregnancy-related causes is more than four times higher than in California, according to a new report from the Commonwealth Fund.
In 2023, Louisiana had one of the highest maternal mortality rates in the U.S., at 41.9 deaths per 100,000 live births. In California, the rate was 9.5 per 100,000 live births.
The figures are based on final 2023 data from the CDC. For states with fewer than 10 maternal deaths in 2023, the Commonwealth Fund combined 2022 and 2023 data to meet CDC standards for data suppression and ensure comparability. Rates were calculated by dividing the number of maternal deaths by the number of live births and multiplying by 100,000, in accordance with World Health Organization definitions.
Thirteen states and territories — including Alaska, Delaware and Rhode Island — were excluded from the report due to insufficient death counts, which remained below CDC’s threshold even after combining years.
The report also benchmarks U.S. state-level maternal and child mortality rates against those in 200 countries. California’s maternal death rate is comparable to Canada’s 9.4 and Kazakhstan’s 10.0, while Louisiana falls between Mexico’s 41.7 and the Seychelles’ 42.0.
“Historically, states that invest more in health coverage, reproductive care and social protections tend to have better health outcomes, in some cases on par with high-income countries, while states that invest less and pass more restrictive policies have outcomes similar to low- and middle-income or politically unstable countries,” the authors wrote.
Here are states ranked by mortality rate, from lowest to highest, according to the report:
California: 9.5 deaths per 100,000 live births
Washington: 9.7
Massachusetts: 14.0
Michigan: 14.1
Oregon: 14.1
Pennsylvania: 15.0
Nevada: 15.4
Connecticut 15.7
New Jersey: 15.8
Colorado: 16.1
New York: 17.7
Minnesota: 17.8
Iowa: 17.9
Maryland: 17.9
Florida: 18.1
Ohio: 18.1
Virginia: 18.3
Illinois: 18.4
Wisconsin: 18.4
Alabama: 19.0
Georgia: 19.2
Kansas: 20.4
Nebraska: 20.6
South Carolina: 20.8
Idaho: 22.3
Oklahoma: 22.9
Mississippi: 23.1
Missouri: 23.8
Texas: 24.2
Arizona: 24.3
Kentucky: 25
Indiana: 26.6
North Carolina: 26.6
Arkansas: 31.2
Tennessee: 31.3
Louisiana: 41.9
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Health systems prioritize primary care, plan AI expansion
U.S. health systems are making primary care a strategic priority, with most planning to expand their footprint and adopt AI tools to improve operations, according to new research from Bain & Company.
The survey, conducted in June, includes responses from 60 health system executives—most from academic medical centers and hospitals with more than $1 billion in revenue—and was complemented by a separate consumer survey of 500 U.S. respondents conducted in September.
Here are seven key findings from the report:
- Seventy-seven percent of executives said they plan to add more owned practices and employ additional primary care providers over the next five to seven years.
- While primary care has long served as a referral engine, health systems increasingly see it as central to patient experience, clinical quality and cost management, according to Bain. The survey found that improving medical cost management and fulfilling community commitments are now key drivers for expanding primary care, while generating specialist referrals has become a lower priority.
- Most executives said their organizations still rely on fee-for-service reimbursement, though many expect to transition toward population-focused clinics with value-based payment models in the coming years.
- Workforce shortages remain the top concern for health system leaders, ranking ahead of financial sustainability, patient experience and technology, the survey found. Physician recruitment and retention were cited as the most urgent near-term priorities.
- AI adoption is expected to reshape primary care operations. Executives anticipate the use of e-prescribing tools will grow from 27% to 55% in the next three years, while appointment scheduling technology is projected to rise from 33% to 63%, and telehealth platforms from 38% to 63%.
- Patients’ comfort with AI tools is also increasing, though skepticism remains. The share of patients comfortable with AI listening and taking notes rose from 21% in 2024 to 60% in 2025, and more than half said they are comfortable with AI analyzing medical results. Yet only about a third said they would trust AI to make a diagnosis, and fewer—28%—would accept an AI doctor.
- Despite the momentum around digital tools, in-person visits remain the clear preference. Traditional settings had net preference scores of 49% for sick visits and 63% for chronic condition visits, while AI chatbots and retail or pharmacy-based visits ranked lowest.
The post Health systems prioritize primary care, plan AI expansion appeared first on Becker’s Hospital Review | Healthcare News & Analysis.
‘Immediate and profound’: How hospital closures affect rural communities
As hospitals across the U.S. continue to grapple with financial challenges, cuts and even closures, the toll on rural communities has also increased. In 2025 alone, Becker’s has reported on 21 hospital closures. The effects of these closures can move beyond healthcare, hurting local economies and eroding the sense of community stability.
Becker’s connected with Marquita Lyons-Smith, DNP, APRN, CPNP-PC, Director of the RN-BSN Program at North Carolina Central University in Durham, to discuss the factors driving these closures, consequences for patients and providers and most promising solutions for preserving care access for vulnerable communities.
Editor’s note: Responses have been lightly edited for clarity and length.
Question: Becker’s has reported on 22 hospital closures so far this year. What do you feel are some of the factors leading to heightened facility closures?
Dr. Marquita Lyons-Smith: It seems several overlapping factors are driving this troubling trend.
First, financial fragility is a major issue; many rural hospitals reportedly operate on extremely thin margins or at a loss, largely because they must maintain 24/7 emergency capacity while serving small populations. Although inpatient census may drop, fixed costs remain, and the margins collapse even further.
Second, reimbursement challenges continue to erode sustainability. Delayed Medicaid & Medicare payments, and low private-insurer reimbursement rates all cripple rural budgets. Hospitals in states that did not expand Medicaid remain especially vulnerable because of high uncompensated care rendered to community members.
Third, several healthcare colleagues endorse the reports of workforce shortages, especially in nursing and obstetrics. Therefore, hospitals have been forced to reduce or eliminate entire service lines, such as labor and delivery, before closing altogether.
Lastly, it does not seem feasible that small facilities have the negotiating power to compete with healthcare giants.
Q: When a rural hospital closes, what are the biggest consequences for the community’s access to care?
MLS: The effects are immediate and profound. The most visible impact is increased travel time. When a rural hospital closes, patients may have to travel 20 to 40 more miles for emergency or maternity care. For stroke, trauma or childbirth, that delay can be life-threatening.
The second consequence is continuity in care. When hesitant healthcare consumers lose convenient access to obstetrics, behavioral health, and other essential care, it can be deprioritized quickly. Acute issues become chronic, and preventive care becomes illness management. We are already seeing “maternity care deserts” expand over a significant percentage of the U.S., leading to reduced mammograms and reduced opportunity to detect breast cancer early or at all.
Economically, the hospital is often a community’s largest employer. Closure can mean hundreds of job losses affecting local businesses. Research also shows per-capita income tends to decline, and unemployment rises after a hospital closure. Finally, there’s a psychological and cultural toll. A rural hospital is more than a health facility, offering a sense of community and security. Losing it can feel like losing the town’s identity.
Q: What solutions, such as telehealth, mobile clinics, or workforce training, show the most promise in addressing these gaps?
MLS: We are seeing encouraging results from several vendor-agnostic, scalable solutions:
- Telehealth and virtual specialty support are critical for connecting rural providers with specialists. They allow patients to receive consults locally, reduce travel, and extend the reach of scarce clinicians. This works best when broadband infrastructure and reimbursement policies align. Also, vulnerable communities need assistance learning to use these resources effectively. Community involvement can help to fill the digital gap experienced by some elderly healthcare consumers.
- Mobile clinics have proven effective for preventive care, screenings, and chronic-disease follow-up. They literally bring care to where people are, an essential strategy in geographically dispersed counties. The collaboration between NCCU and Duke University School of Nursing is an example of using mobile clinics to meet community needs in rural populations.
- Workforce development and retention programs, such as rural residency tracks, “grow-your-own” pipelines, and loan-repayment incentives through HRSA, if they still exist, help build a more stable workforce. Retaining clinicians who are embedded in the community can be just as important as recruiting new ones.
Alternative facility models, such as the Rural Emergency Hospital designation, are emerging as viable options. These facilities can maintain 24-hour emergency services and observation care without the high overhead of inpatient units, supported by enhanced Medicare payments, when larger hospitals are not receiving these designations seemingly undeservingly.
Q: What policy changes or reforms would most help stabilize healthcare access in rural areas?
MLS: A multi-level policy response (federal, state and local):
- Reimbursement reform: Stabilize Medicare and Medicaid rates for rural providers and explore budget models that give hospitals predictable funding tied to community health outcomes rather than volume alone. It is important to have in-house data review experts to choose a mechanism that can consistently retrieve measurable outcome information.
- Provide capital assistance and technical guidance so hospitals can convert to this new model rather than close outright.
- Workforce incentives: Expand loan-forgiveness, training programs, and retention grants targeted to high-need disciplines such as obstetrics, behavioral health, and emergency medicine.
- Infrastructure investment: Rural health access depends on broadband, EMS, and transportation. Support these recommendations as public-health essentials, not luxuries.
- Equity-focused oversight: Data show that closures disproportionately impact communities with higher proportions of Black residents and lower socioeconomic status. Federal and state programs should prioritize funding where the risk is greatest.
Ultimately, rural healthcare sustainability will depend on balancing innovation with equity and supporting local solutions that preserve access while adapting to modern realities.
The post ‘Immediate and profound’: How hospital closures affect rural communities appeared first on Becker’s Hospital Review | Healthcare News & Analysis.
Georgia greenlights $1.1B Wellstar hospital
The Georgia Department of Community Health has approved Wellstar Health System’s application to build a $1.1 billion hospital, the Marietta, Ga.-based health system confirmed to Becker’s Oct. 21.
The 230-bed Wellstar Kennestone Regional Medical Center at Acworth (Ga.) is expected to open in 2031.
Wellstar filed a certificate-of-need application in June for the eight-story, 675,000-square-foot facility, which will include 70 emergency department bays and eight operating rooms.
“Several competing health systems filed objections to Wellstar’s application related to this project,” a system spokesperson said in a statement shared with Becker’s. “However, none of those health systems have the commitment and existing operational abilities to meet the current and future medical needs of residents in Cobb, Paulding, Cherokee and Bartow counties and the future need for improved access to hospital services for the Acworth community.”
In its approval letter, the department said it expects the new hospital “will have a positive relationship to the existing healthcare delivery system in the service area,” according to Wellstar.
The project is expected to create more than 1,500 healthcare and related roles.
The post Georgia greenlights $1.1B Wellstar hospital appeared first on Becker’s Hospital Review | Healthcare News & Analysis.
10 safest cities in the US
Warwick, R.I., is the safest city in the U.S., according to a new analysis published by WalletHub.
The personal finance company released its 2025 “Safest Cities in America” ranking on Oct. 20. The ranking compares 182 cities across three dimensions: home and community safety; natural-disaster risk; and financial safety.
WalletHub subdivided its dimensions across 41 metrics, ranging from presence of terrorist attacks to share of seriously underwater mortgages.
Each metric was graded on a 100-point scale, with 100 representing the highest safety level. WalletHub then calculated a weighted average across all metrics for each state to determine its overall score and ranking.
WalletHub found that Warwick, R.I., has the third-lowest number of aggravated assaults per capita and the 32nd-lowest number of murders out of the cities in the analysis. Warwick also has the seventh-lowest number of thefts per capita. More information on the study’s methodology and the complete listing from WalletHub is available here.
The 10 safest cities, per the analysis:
1. Warwick, R.I.
2. Overland Park, Kan.
3. Burlington, Vt.
4. Juneau, Alaska
5. Yonkers, N.Y.
6. Casper, Wyo.
7. South Burlington, Vt.
8. Columbia, Md.
9. Lewiston, Maine
10. Salem, Ore.
The 10 cities at the bottom of WalletHub’s ranking:
1. New Orleans
2. Memphis, Tenn.
3. Baton Rouge, La.
4. Detroit
5. Baltimore
6. Fort Lauderdale, Fla.
7. Houston
8. San Bernardino, Calif.
9. Philadelphia
10. Cleveland
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40% of US workers have ‘quality’ jobs: Study
Two in 5 U.S. employees work in a “quality” job — one that allows employees to meet basic financial needs, feel safe and respected, expand their skills, have a voice in decisions affecting them and maintain some control over their work, according to the American Job Quality Study.
The study, led by Gallup, Jobs for the Future, the Families & Workers Fund and the W.E. Upjohn Institute, is touted as the first nationally representative survey to measure workers’ experience and assess U.S. job quality. It surveyed 18,429 U.S. adults between Jan. 13 and Feb. 25. Respondents were ages 18-75 and had worked for pay in the seven days prior to taking the survey.
Here are five things to know:
1. The youngest employees surveyed — ages 18-24 — are the least likely to have quality jobs, with only 29% reporting that they do. Men are more likely than women to have quality jobs, at 45% versus 34%.
2. Nearly 30% of employees said they are struggling financially: “just getting by” or finding it difficult to do so. This aligns with employees in the health and medical field, where 22% saying they are “just getting by” and 8% reported finding it difficult.
3. Many U.S. employees said they strongly or somewhat agree they are treated with respect at work, at 46% and 37%, respectively. These figures are comparable to responses from health and medical workers, at 45% and 39%, respectively.
4. Fifty-four percent of workers across industries said they often or sometimes work longer than scheduled, compared to 53% of those in health and medical roles.
5. Quality jobs are tied to better job and life satisfaction. More than half of those with quality jobs said they are “highly satisfied” at work, compared to 23% of those without quality jobs. Those in quality jobs said they are also more likely to feel happy regularly (47%) and report excellent or good health (49%), compared to 26% and 33%, respectively, among those without quality jobs.
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FDA approves 1-minute HIV self-test
The FDA has approved bioLytical Laboratories’ Insti HIV self test. The company touts it as the fastest home-use HIV test available in the U.S., with results in 60 seconds or less.
BioLytical said the test provides a private, portable and highly accurate option for individuals to determine their HIV status without needing appointments or lab visits, according to an Oct. 14 news release.
The single-use test requires one drop of blood and is designed to reduce barriers to HIV screening, particularly for individuals who face stigma, cost or geographic obstacles in accessing care.
BioLytical said the new test supports national goals to reduce HIV infections by 90% by 2030.
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56 hospitals with the lowest readmission rates by state
Boston-based New England Baptist Hospital has the lowest unplanned readmission rate in the nation, according to CMS.
CMS’ Unplanned Hospital Visits data is based on provider data for hospital return days, including unplanned readmission and unplanned hospital visit measures after outpatient procedures from July 2023 to June 2024. CMS updated the data Aug. 6.
The national hospitalwide readmission rate was 15. A total of 2,125 hospitals have readmission rates under the national average.
Here are the hospitals with the lowest readmission rates in every state:
Note: This list includes ties in some states.
Alabama
Marshall Medical Centers (Boaz): 13.3
Alaska
Providence Alaska Medical Center (Anchorage): 13.7
Arizona
Phoenix VA Medical Center: 12.9
Arkansas
Washington Regional Medical Center (Fayetteville): 13.3
California
Providence St. Joseph Hospital (Eureka): 12.5
Colorado
Poudre Valley Hospital (Fort Collins): 12.8
Connecticut
Griffin Hospital (Derby): 13.6
Delaware
Christiana Hospital (Newark): 14.5
Florida
Cleveland Clinic Indian River Hospital (Vero Beach): 13.5
Georgia
Turning Point Hospital (Moultrie): 13.3
Hawaii
Straub Clinic and Hospital (Honolulu): 13.8
Idaho
St. Luke’s Regional Medical Center (Boise): 12.4
Illinois
Proctor Hospital (Peoria): 13.3
Indiana
OrthoIndy Hospital (Indianapolis): 13.0
Iowa
MercyOne Newton Medical Center (Newton): 13.4
Southeast Iowa Regional Medical Center (West Burlington): 13.4
Kansas
Kansas City Orthopaedic Institute (Leawood): 12.9
Kansas Spine and Specialty Hospital (Wichita): 12.9
Kentucky
Spring View Hospital (Lebanon): 14.0
Louisiana
Avala (Covington): 14.0
Maine
Northern Light Eastern Maine Medical Center (Bangor): 13.4
Maryland
University of Maryland Shore Medical Center at Easton: 12.6
Massachusetts
New England Baptist Hospital (Boston): 11.7
Michigan
Trinity Health Muskegon Hospital: 12.9
Minnesota
M Health Fairview Southdale Hospital (Edina): 13.1
Mayo Clinic Health System-Mankato: 13.1
Mississippi
VA Gulf Coast Healthcare System (Biloxi): 13.5
Missouri
Mosaic Medical Center-Maryville: 13.6
Boone Hospital Center (Columbia): 13.6
Montana
Intermountain Health St. Vincent Regional Hospital (Billings): 13.3
Nebraska
CHI Health Nebraska Heart (Lincoln): 13.3
Nevada
Northern Nevada Medical Center (Sparks): 13.9
New Hampshire
Exeter Hospital: 14.0
New Jersey
Chilton Medical Center (Pompton Plains): 13.5
New Mexico
Christus St. Vincent Regional Medical Center (Santa Fe): 13.7
New York
Hospital for Special Surgery (New York City): 11.9
North Carolina
W.G. (Bill) Hefner Salisbury VA Medical Center: 12.8
North Dakota
CHI St. Alexius Health Dickinson: 13.6
Ohio
Selby General Hospital (Marietta): 13.4
Oklahoma
Hillcrest Hospital South (Tulsa): 13.0
Oregon
Sacred Heart Medical Center-RiverBend (Springfield): 12.8
Pennsylvania
WellSpan Ephrata Community Hospital: 13.5
Rhode Island
Westerly Hospital: 13.9
South Carolina
Columbia SC VA Medical Center: 12.8
South Dakota
Black Hills Surgical Hospital (Rapid City): 12.6
Tennessee
Vanderbilt Bedford Hospital (Shelbyville): 13.6
Texas
Baylor Scott & White Texas Spine & Joint Hospital (Tyler): 13.4
Utah
Intermountain Medical Center (Murray): 13.1
Vermont
Northwestern Medical Center (St. Albans): 14.0
Virginia
Inova Alexandria Hospital: 13.1
Sentara Williamsburg Regional Medical Center: 13.1
Sentara Martha Jefferson Hospital (Charlottesville): 13.1
Washington
Providence Holy Family Hospital (Spokane): 12.7
West Virginia
Martinsburg VA Medical Center: 13.7
Wisconsin
ThedaCare Regional Medical Center-Appleton: 13.1
Wyoming
Sheridan Memorial Hospital: 13.9
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What to Expect When Working for a Nurse Staffing Agency
Starting a new nursing job in metro Atlanta—or anywhere in Georgia, South Carolina, Alabama, Florida or beyond —can feel overwhelming, even when you know it’s the right move. Working for a nurse staffing agency opens the door to exciting opportunities like travel nursing jobs, per diem nursing positions, and flexible contract nursing assignments, but for many nurses, the process can seem mysterious.
Here’s what to expect and how to prepare so you can start your journey with confidence.
Whether you’re interested in contract nursing jobs, per diem, or full-time placements, the process of joining a nursing agency is straightforward.
- Explore Open Positions
Start by browsing our current healthcare staffing opportunities, including travel nurse contracts and per diem RN jobs across Georgia. You can view all available positions [here]. - Apply and Submit Your Resume
Once you find a role that matches your skills and interests—like emergency department nursing jobs, radiology technologist positions, or ICU contract assignments—submit your application. Our recruitment team reviews your resume to ensure a great fit. - Complete Skills Assessments
After initial screening, you’ll complete online assessments to evaluate your clinical expertise. - Interview and Client Screening
Next, you’ll interview with a recruiter from Staff Relief. Some positions require additional interviews with the hiring facility, especially for rapid response nursing or specialized roles.
The good news? This process typically moves fast—most candidates receive an offer within 9 days of applying.
More Earning Potential
One of the biggest reasons nurses choose agencies like Staff Relief is the pay. Per diem and contract nursing jobs can pay up to 50% more than traditional staff positions. You’ll also have access to the same premium assignments available with leading partners such as Aya Healthcare, AMN Healthcare, and Medical Solutions.
More Flexibility and Freedom
When you work with a nurse staffing agency, you decide when and where you want to work. Whether you prefer travel nurse assignments across the Southeast or local shifts around Georgia, you have control over your schedule.
More Responsibility and Professional Growth
As a contract or per diem nurse, you’ll take on additional responsibilities like tracking time and attendance. While this requires organization, it also builds valuable skills in accountability and independence.
More Variety and Travel
You won’t be tied to one facility. With travel nursing jobs, you can explore new cities, gain diverse experience, and enjoy housing assistance coordinated through agency partnerships.
More Security and Benefits
Even though you’re working flexible assignments, you still receive comprehensive benefits. Staff Relief provides health insurance and other perks so you can feel secure in your role.
If you’re a nurse who thrives in a fast-paced, dynamic environment and values more freedom, higher pay, and a variety of assignments, agency work could be your ideal career path.
Staff Relief partners with major healthcare staffing leaders to offer you access to top contracts and exclusive opportunities. Ready to get started?Contact Staff Relief today to learn more about our per diem nursing jobs, travel nurse assignments, and allied health contracts in Georgia. Let the best nurse staffing agency in Geogia find the perfect fit for your skills and goals.
Travel Nurse Pay in Georgia – Updated
Working as a contract nurse or per diem nurse in Georgia opens doors to flexibility, premium pay rates, and the chance to grow your experience across different healthcare settings. Whether you’re comparing travel nursing jobs, exploring remote RN jobs, or looking into per diem nursing positions, it’s essential to understand the factors that impact your earnings so you can make informed decisions and advocate for fair compensation.
Below, you’ll find everything you need to know about travel nurse pay in Georgia, average hourly rates, and how variables like specialty and location shape your paycheck.
When you partner with a nursing staffing agency or medical staffing agency, you’ll likely choose between contract assignments and per diem shifts:
- Contract Nursing Jobs: You’ll sign an agreement to work a set number of hours over a defined period, such as 8–13 weeks. Many contract nursing jobs offer guaranteed hours, premium rates for urgent needs, and stipends for housing and travel.
- Per Diem Nursing Jobs: “Per diem” means “per day.” These shifts are typically scheduled a week at a time, providing maximum flexibility for nurses who prefer short-term or occasional work. Per diem nurses often receive higher hourly rates to compensate for the lack of long-term commitment and benefits.
Whether you’re drawn to the stability of a contract or the freedom of per diem nursing shifts, you’ll be paid hourly, with rates that can fluctuate based on demand and specialty.
No two assignments are exactly the same. Here are the main factors that determine what you’ll earn as a travel nurse or per diem nurse in Georgia:
1. Location
Urban areas like Metro Atlanta and Savannah typically offer higher compensation compared to rural hospitals and clinics. Travel nurse jobs in Atlanta often pay a premium to attract experienced RNs to high-volume facilities.
2. Specialty
Your area of expertise makes a significant difference. Roles in the emergency department, ICU, operating room, and critical care nursing often command the highest hourly rates. Specialized skills like medical imaging, radiology technologist jobs, or dialysis RN contracts can further boost your earning potential.
3. Experience and Credentials
More years in the field—and specialty certifications—qualify you for higher-paying assignments. Rapid response nursing jobs and crisis response contracts also tend to pay more due to urgency and complexity.
4. Facility Type
Pay can vary depending on whether you’re working in an acute care hospital, skilled nursing facility, outpatient clinic, or rehab center. Some settings offer incentives like retention bonuses or completion bonuses.
5. Travel Requirements
Assignments requiring you to commute 50+ miles often include additional stipends or elevated pay rates to offset costs and time away from home.
While rates fluctuate weekly based on demand and season, here’s what you can generally expect in Georgia:
- General RN: $40–$46 per hour
- General RN (Metro Atlanta): $48–$55 per hour
- Specialty RN (ICU, OR, ED): $55–$75+ per hour, depending on urgency and shortage areas
- Licensed Practical Nurse (LPN): $25–$40 per hour
- LPN (Metro Atlanta): $30–$45 per hour
These figures often include travel stipends and housing allowances. For high-paying travel nursing companies or crisis response contracts, rates can exceed $80 per hour in peak demand.
Some agencies bundle housing and travel reimbursements, while others pay a higher hourly rate without stipends.
Before accepting a contract, review details carefully:
- Hourly base pay
- Housing allowance or provided housing
- Meal and incidentals stipends
- Travel reimbursements
- Completion and referral bonuses
If you’re unsure whether a pay package is competitive, compare it with similar contract nursing jobs.
- Get certified in high-demand specialties like emergency room nurse staffing, ICU nursing, or radiology technologist work.
- Consider rapid response nursing or ICU contract nurse positions for premium rates.
- Pick up flexible options like weekend nursing contracts or extra per diem shifts to maximize income.
- Keep your licenses and certifications current to qualify for the broadest range of assignments.
If you’re ready to explore per diem nursing jobs in Georgia or secure a travel nurse contract with competitive pay and benefits, Staff Relief, Inc. is here to help.
Contact us today to learn more about available contracts and start earning what you deserve.
The Ultimate Guide to Per Diem and Travel Nursing Jobs in the Southeast
If you’re an RN exploring your next career move, you’re not alone. Demand for per diem nursing jobs, travel nursing assignments, and contract nursing positions continues to rise across the Southeast—including Georgia, Florida, Alabama, and North Carolina.
At Staff Relief, we specialize in connecting nurses with flexible, rewarding opportunities at top healthcare facilities. Whether you’re searching for remote RN jobs, weekend nursing contracts, or emergency department nursing careers, this guide will help you understand your options and how to get started.
Per diem nursing offers unmatched flexibility. You can pick up shifts on your schedule—ideal for maintaining work-life balance or supplementing your income. Contract nursing jobs, meanwhile, provide stability for a set duration, often with higher pay rates and benefits.
- Flexible nursing shifts that fit your lifestyle
- The ability to work in acute care, skilled nursing facilities, or inpatient care units
- Opportunities to gain experience in critical care, emergency departments, or medical imaging
- Access to rapid response nursing jobs and crisis response travel nurse contracts that offer premium compensation
- The chance to build your resume with respected employers like Aya Healthcare, AMN Healthcare, and Medical Solutions
Many nurses are drawn to the Southeast for its competitive pay and growing healthcare networks. Here are some popular areas to consider:
- Georgia: From Atlanta to Savannah, per diem nursing jobs in Georgia are in high demand. If you’re wondering how to become a travel nurse in Georgia, Staff Relief can guide you through licensing and onboarding.
- Florida: Coastal communities and urban hospitals alike need RNs for contract nursing jobs in Florida, especially in ICU, OR, and emergency room nurse staffing.
- North Carolina: Explore travel nurse assignments in North Carolina, including rapid response nursing and critical care contracts.
- Alabama: More facilities are offering remote RN jobs in Alabama and local contracts to address staffing shortages.
You have more options than ever to search for your next role. While many nurses and allied health professionals look on popular platforms like Indeed and Vivian, applying through multiple agencies can be time-consuming and repetitive.
Staff Relief makes it simpler. Our job board and mobile app put thousands of opportunities in one place. You can browse, compare, and apply to positions without juggling multiple applications or credentialing processes.
Here are a few resources to explore:
- Staff Relief Job Board & Mobile App – Your all-in-one hub for per diem, travel, and contract jobs, with a streamlined application process and dedicated support.
- Indeed – Search a wide range of listings for nursing and allied health jobs.
- Vivian Healthcare Jobs – Compare pay packages and contract details across agencies.
Ready to save time and find your next assignment faster? Start with Staff Relief’s platform for the most efficient experience
Aya Healthcare, AMN Healthcare, and Medical Solutions are some of the most respected companies in the industry offering extensive travel nursing, per diem, and rapid response assignments nationwide. As a partner, Staff Relief has access to some of the same contracts and exclusive opportunities available through Aya, AMN, and Medical Solutions. You can explore top-paying positions without having to apply separately to multiple agencies. Whether you’re interested in Aya Healthcare contracts, AMN Healthcare rapid response nursing jobs, or Medical Solutions travel nurse assignments, our team can help you compare options and secure the role that fits you best.
Choosing the right nursing agency is essential. Whether you’re evaluating Aya Healthcare reviews, AMN Healthcare pay packages, or Medical Solutions job openings, here are factors to consider:
- Transparent pay packages and benefits
- Support with licensing and credentialing
- Access to crisis response contracts and rapid response nursing jobs
- A reputation for placing nurses in top paying travel nursing companies
- Ongoing support and career development resources
Staff Relief partners with major systems and local facilities to deliver healthcare staffing solutions that prioritize both the nurse and the patient.
If you’re searching for flexible RN shifts, contract nursing jobs, or remote nursing positions, we’re here to help. From emergency department nurse jobs to radiology technologist staffing, our team can match you with assignments that fit your goals.
Connect with Staff Relief today to get personalized recommendations, compare contracts, and start your next chapter with confidence.
Pros and Cons for Working for a Nurse Staffing Agency
In today’s fast-changing healthcare landscape, more nurses are exploring flexible career paths, including per diem nursing jobs, travel nursing contracts, and remote RN positions. Whether you’re a seasoned nurse searching for higher pay or a new grad eager to explore diverse settings, working with a nursing staffing agency can be a rewarding option. But like any career move, it’s important to weigh the benefits and challenges before deciding.
Below, we break down the main pros and cons of working with a medical staffing agency in Georgia and across the Southeast, so you can make the best choice for your lifestyle and goals.
One of the top reasons nurses choose per diem nursing positions or local contract nursing is the freedom to control their schedule. Unlike full-time hospital roles, contract assignments and per diem shifts let you decide when and where you work. This flexibility is ideal if you have family commitments, are pursuing further education, or simply want more autonomy in your day-to-day life.
Agencies like Aya Healthcare, AMN Healthcare, and Medical Solutions often post weekend nursing contracts, PRN RN positions, and rapid response nursing jobs you can pick up on your terms.
If maximizing your earnings is a priority, you’ll be glad to know that contract nursing jobs and per diem shifts typically pay higher hourly rates compared to permanent staff roles. These assignments often include stipends for meals, lodging, and travel—especially for travel nurse jobs in Atlanta, Savannah, and the Florida Panhandle. Many nurses find that with smart budgeting; they can work fewer shifts while maintaining or even increasing their income.
Plus, expenses related to travel nursing—like transportation and temporary housing—are often tax-deductible, creating additional financial benefits.
For nurses who thrive on change, working with a healthcare staffing agency provides a steady stream of new experiences. You’ll build your skills across different units, such as emergency departments, inpatient care, and even specialized areas like radiology technologist jobs or diagnostic imaging. This variety not only helps you stay engaged but also makes your resume stand out to future employers.
While flexible shifts are a major perk, it’s important to recognize that per diem nursing jobs don’t always guarantee steady hours. You may have weeks packed with back-to-back assignments, followed by slower periods. In some cases, last-minute schedule changes can impact your plans. If you prefer consistency, consider long-term contract nursing jobs, which often range from 6 to 17 weeks and offer more predictable schedules.
Contract and travel nurses frequently rotate among facilities, from skilled nursing facilities to acute care hospitals. Each location has its own protocols, electronic health records, and workplace culture. While you’ll eventually become comfortable in new settings, the learning curve can feel steep, especially when starting out. Nurses who value long-term relationships with coworkers and patients may find this aspect challenging.
If you’re adaptable, resourceful, and excited by the idea of working in diverse environments, you’re well-positioned to succeed. Many RNs say contract work rekindled their passion for patient care, exposed them to innovative treatments, and expanded their professional networks.
Whether you’re interested in remote nursing jobs in Alabama, ICU travel nurse assignments in Georgia, or emergency room contracts throughout the Southeast, there’s no shortage of options through reputable agencies like Aya Healthcare, AMN Healthcare, and Medical Solutions.
Ready to explore per diem nursing positions or contract opportunities? Here are a few steps to begin:
- Research Top Agencies: Read reviews and compare pay packages, benefits, and housing support.
- Set Your Priorities: Decide what matters most—schedule flexibility, pay rate, location, or specialty.
- Prepare Documentation: Update your licenses, certifications, and resume.
- Search Nursing Jobs Online: Use platforms like Indeed, Vivian Health, and agency job boards to find assignments that match your goals.
- Ask Questions: Speak with recruiters to understand expectations, cancellation policies, and support resources.
Working with a nursing staffing agency can be an empowering way to build a flexible, well-paid, and fulfilling career. If you’re considering making a change, take time to explore your options and connect with agencies committed to supporting nurses at every step.
Explore current per diem and contract openings with Staff Relief today and discover how flexible nursing can work for you.
How to Get a High Paying Contract Nursing Job
Contract nursing offers the chance to do meaningful work, gain diverse experience, and earn competitive pay. Whether you’re pursuing contract nursing jobs, per diem nursing positions, or rapid response assignments, the key to maximizing your income is preparation and strategy.
If you’re ready to secure a high-paying contract nursing job, use these proven tips to set yourself apart and negotiate pay that reflects your expertise.
Your resume is your first impression. A clear, polished resume highlights your skills, certifications, and professional accomplishments, and it determines whether you’ll be invited to interview.
Include:
- Your nursing specialties (such as ICU, emergency department, or medical imaging)
- Certifications (like ACLS, BLS, or specialty credentials)
- Details about your experience in different care settings, such as inpatient care, skilled nursing facilities, or acute care staffing
It’s normal to have employment gaps but be ready to confidently explain them during interviews. A well-organized resume positions you as a serious professional ready for high-paying nursing contracts.
Keeping your credentials updated makes you a more attractive candidate and can improve your earning potential.
Make sure to:
- Renew essential licenses and certifications promptly.
- Consider adding specialty certifications that are in demand for travel nursing jobs and contract assignments.
- Stay up to date with immunizations required by hospitals and clinics. Being ready with all documentation can speed up onboarding and help you access crisis response nursing jobs or urgent needs contracts that often pay premium rates.
The more prepared you are, the easier it is for a nurse staffing agency or recruiter to match you with higher-paying positions.
Professional references can be the deciding factor in landing a top-paying assignment.
Employers and recruiters rely on references to verify your:
- Clinical skills
- Professionalism
- Reliability
Choose references who can confidently speak to your work ethic and performance. Positive recommendations can open the door to flexible nursing shifts, per diem contracts, and specialized roles that pay more.
Flexibility is often rewarded in the world of contract nursing.
Consider these options to boost your pay:
- Accepting night shifts or weekends, which usually come with higher hourly rates.
- Taking assignments in locations experiencing shortages, such as rural facilities or emergency department nursing jobs.
- Being open to rapid response contracts or crisis response assignments, which often offer premium compensation.
When you demonstrate a willingness to adapt, you make yourself more valuable to medical staffing agencies and healthcare employers.
In contract nursing, your reputation follows you from one facility to the next. A strong track record makes it easier to secure higher-paying contracts and preferred assignments.
Tips for maintaining a great reputation:
- Be punctual and dependable.
- Communicate clearly with staffing agencies and supervisors.
- Go the extra mile to provide excellent patient care.
Facilities are willing to pay more to bring on nurses with proven reputations for excellence.
Being a contract nurse offers countless benefits, from career variety to premium pay. To make the most of your opportunities:
- Invest time in preparing a strong resume.
- Keep certifications and immunizations current.
- Maintain excellent references.
- Stay flexible with shifts and assignments.
- Build and protect your professional reputation.
When you combine preparation with dedication, you can consistently secure high-paying contract nursing jobs that match your skills and goals.
If you’re looking for your next opportunity, Staff Relief, Inc. is here to help. We partner with hospitals, clinics, and healthcare facilities to connect nurses with the best assignments in Georgia and beyond.
Contact us today to explore available contracts and start earning what you deserve.
How to Find the Best Nursing and Allied Health Jobs in 2025
If you’re thinking about a career change this year, you’re not alone. Thousands of nurses and allied health professionals are exploring contract nursing, per diem shifts, and even remote RN jobs to gain more flexibility, better pay, and fresh experiences.
But with so many options and so many staffing agencies—how do you know where to start?
This guide will walk you through:
✅ Why more professionals are choosing contract and per diem work
✅ How to evaluate agencies and read nursing agency reviews
✅ Where to find the best nursing jobs in 2025
✅ Tips for comparing assignments and getting hired faster
The days of sticking to one hospital job for your entire career are long gone. Today’s nurses are building more dynamic, customized careers—often combining contract assignments with per diem shifts.
The benefits of contract nursing are clear:
- Higher pay compared to permanent staff roles
- Housing and travel stipends
- Bonuses for completing assignments
- The chance to build experience in specialized areas like ICU, ER, and diagnostic imaging
- Flexibility to take time off between contracts
Meanwhile, per diem nursing jobs offer even more control over your schedule. You can pick up shifts when you want—whether that means extra weekends or just a few days a month.
If you’re drawn to this flexibility, you’re in good company. Contract and per diem work have become the fastest-growing segments of healthcare employment.
Once you decide to make a change, your next step is choosing a partner to help you find assignments. But not all agencies are the same.
Before you commit, take time to read nursing agency reviews. Here’s what to look for:
- Transparency in pay packages and benefits
- Support with licensing, credentialing, and onboarding
- Access to rapid response nursing jobs and high-demand contracts
- A track record of placing candidates in the highest paying travel nursing companies
- Clear communication and responsive recruiters
At Staff Relief, we know that trust matters. As a partner of Aya Healthcare, AMN Healthcare, and Medical Solutions, we can give you access to exclusive contracts without the hassle of applying to multiple platforms.
There are dozens of websites that list healthcare jobs, but it’s easy to get overwhelmed. To save time, start with the best nursing job sites for 2025:
- Staff Relief Job Board & Mobile App – Your one-stop platform to see per diem, contract, and travel nursing jobs nationwide, including remote RN jobs and medical imaging positions.
While many agencies focus on nursing alone, allied health roles are booming, too. If you’re a technologist or imaging specialist, consider exploring:
- Radiology technologist jobs in hospitals and outpatient centers
- Diagnostic imaging careers in high-demand specialties
- Medical imaging staffing agencies that can connect you to flexible contracts
- Radiographer employment for mobile imaging services or large health systems
Staff Relief supports professionals across disciplines and can help you find medical imaging jobs near you with excellent pay and benefits.
Ready to pick up extra shifts or transition into per diem work full-time? Here are tips to get per diem nursing jobs faster:
- Keep your credentials and health records updated.
- Sign up with an agency that has real-time job listings.
- Use the Staff Relief app to get instant alerts when new shifts are posted.
- Be proactive—per diem openings often fill quickly.
Whether you want the best remote nursing jobs for RNs, the stability of contract work, or the variety of per diem assignments, 2025 is the perfect year to take control of your career.
At Staff Relief, we make it easy to:
- Access the highest paying travel nursing companies
- Compare contracts side by side
- Read verified nursing agency reviews
- Secure opportunities in radiology, imaging, and allied health
- Apply once and explore thousands of jobs nationwide
Connect with Staff Relief today, and let’s build your path forward together.
Everything You Need to Know About Travel Nurse Credentialing
Every hospital, clinic, and long-term care facility has its own standards for verifying a clinician’s qualifications and readiness to practice. Even if you’ve worked at a similar facility before, you can’t automatically carry over your credentials. Each assignment requires you to complete a credentialing and onboarding process to ensure patient safety and compliance with regulations.
Credentialing typically includes:
- Drug screening
- Health assessments
- Proof of licensure and certifications
- Background checks and reference verifications
- Competency exams
- Facility-specific training and onboarding
Many nurse managers or department leaders will schedule a phone or video call to review workflows, discuss expectations, and confirm you’ve completed all requirements before your start date.
Preparation is key. Keeping all your essential documents organized will save you time and stress whenever you accept a new assignment. Here’s what you’ll need to have ready:
- Copies of your professional license(s) and any specialty certifications (such as BLS, ACLS, PALS)
- Two valid forms of identification (e.g., driver’s license and passport)
- A record of your annual physical exam (valid for one year)
- TB test results (valid for one year)
- Drug screen results
- Immunization and titer records (MMR, Varicella, Hepatitis B, and others)
- Proof of flu vaccination (especially if starting in the fall or winter)
- COVID vaccination records if required by the facility
- Payroll forms and direct deposit information
- References and verified work history
- Competency test results (if applicable)
If you want to avoid delays, consider getting your TB test, physical, and immunizations updated while you’re applying for contracts. Staying current helps you move quickly when the right opportunity arises.
Most healthcare facilities require online assessments to verify your competency in your specialty. These assessments might include:
- Skills checklists
- Clinical scenario testing
- Electronic medical record (EMR) training modules
Once you pass these evaluations, you’ll typically complete one to two days of orientation to get familiar with the facility’s policies, documentation standards, and workflows. This process helps ensure you can provide safe, effective care from day one.
If you work in in-demand roles such as ER RN, PCU RN, CT Technologist, RRT, Surgical Tech, Mammo Tech, Home Health RN, or M/S RN, expect additional verifications and specialty-specific assessments. Facilities often have strict guidelines for these positions due to the complexity of care and the need for current certifications.
Staff Relief’s credentialing team can walk you through these specialty requirements step by step so you feel confident and prepared.
Large national agencies often have more rigid, self-directed credentialing processes. Working with a regional partner like Staff Relief provides you with hands-on support. Our team will:
- Help you track deadlines for documents and assessments
- Coordinate background checks and health screenings
- Connect you with local resources for TB testing and physicals
- Answer your questions about compliance and onboarding
This personal guidance ensures nothing falls through the cracks—and you’re always ready to step into your next assignment.
Credentialing isn’t a one-time process. Here are a few habits that can help you stay organized:
- Keep a digital folder with scanned copies of your documents
- Mark your calendar with expiration dates for your TB test, physical, and certifications
- Get your annual flu shot early if you expect to start an assignment in the fall
- Check whether your next facility requires a COVID vaccine or booster
- Keep your immunizations up to date to avoid delays
Being proactive makes you more competitive for premium travel contracts and quick-start assignments.
Navigating credentialing can feel like a lot to manage, especially if you’re juggling multiple offers. That’s why choosing the right staffing partner is so important.
Staff Relief has years of experience supporting clinicians across Georgia, Alabama, Florida, and the Carolinas. Whether you’re a first-time traveler or a seasoned professional, you’ll have a dedicated team behind you to make credentialing smooth, transparent, and stress-free.
If you’re exploring travel nursing jobs or allied health contracts in the Southeast, our team is here to help you navigate credentialing and start your next adventure with confidence. Contact Staff Relief today to learn about current opportunities and get expert support every step of the way.
Addressing Georgia’s Critical Nursing Shortage
The nursing shortage in Georgia has reached critical levels in 2025, with nearly every county—urban and rural—struggling to recruit and retain qualified healthcare professionals. This crisis isn’t just about open positions; it’s about ensuring patients receive safe, timely, and compassionate care when they need it most.
From major hospitals to long-term care facilities, healthcare organizations are urgently seeking skilled nurses, surgical techs, and allied health professionals who can step into high-demand roles and make an impact.
Several factors continue to drive Georgia’s nursing shortage:
- Rising demand for healthcare services: The state’s aging population and expanded access to care have increased the need for RNs, LPNs, and allied health professionals.
- Burnout and workforce attrition: The lingering effects of the pandemic, combined with long hours and emotional stress, are pushing many clinicians to reduce hours, retire early, or leave the field altogether.
- Education and training bottlenecks: Limited capacity in nursing schools and faculty shortages continue to constrain the pipeline of new graduates.
- Rural disparities: Non-metro counties face even steeper challenges recruiting clinicians, leaving communities with limited access to primary and specialty care.
As a result, many hospitals and clinics are leaning heavily on travel contracts, per diem staff, and flexible assignments to keep up with patient needs.
The staffing shortage has ripple effects throughout Georgia’s healthcare infrastructure:
- Hospitals are relying on travel clinicians—especially in specialties like ER RNs, PCU RNs, and Surgical Techs—to fill critical gaps.
- Skilled professionals such as CT Technologists, RRTs, Mammo Techs, and Home Health RNs remain in high demand, driving up competition and pay rates.
- Burnout among the remaining workforce leads to higher turnover, further deepening shortages.
- Patients experience longer wait times, delayed procedures, and uneven access to care, particularly in rural and underserved areas.
The result is a cycle of strain that requires strategic intervention.
While the challenges are significant, Georgia’s healthcare leaders are adopting innovative strategies to rebuild the workforce and improve retention:
1. Expanding Educational Pathways
- New state investments in nursing schools and allied health programs are increasing enrollment capacity.
- Fast-track bridge programs are helping LPNs and paramedics advance to RN licensure more efficiently.
2. Financial Incentives and Career Support
- Loan repayment and tuition reimbursement programs are helping attract graduates to high-need areas.
- Retention bonuses and flexible scheduling are becoming standard in many contracts.
3. Investing in Burnout Prevention
- More facilities are offering mental health resources and dedicated time off to protect clinician well-being.
- AI-supported scheduling tools are helping balance workloads and reduce last-minute staffing gaps.
4. Expanding Telehealth and Remote Care
- Telehealth adoption continues to grow in 2025, allowing clinicians to manage certain care remotely.
- Hybrid care models are easing staffing pressures in rural counties.
5. Embracing Flexible Staffing Models
- Short-term contracts, rapid response assignments, and per diem shifts give clinicians more options to work on their terms.
- Many clinicians are finding that a mix of travel and local assignments offers better work-life balance.
Healthcare facilities across Georgia and the Southeast increasingly rely on experienced staffing agencies to fill urgent and specialized positions. When you partner with a staffing agency that understands the local landscape, you gain access to:
- Skilled clinicians ready to step into critical roles—whether it’s an ER RN, PCU RN, CT Tech, RRT, or Mammo Tech.
- Flexible workforce solutions to manage seasonal demand and unexpected absences.
- Streamlined credentialing and onboarding to get staff in place faster.
- Insights into regional pay trends and incentives.
Staff Relief, for example, has built long-standing partnerships with hospitals, outpatient centers, and home health agencies across Georgia, Florida, Alabama, and the Carolinas, making it easier to adapt to changing needs.
If you’re considering your next step in nursing or allied health, there has never been a better time to explore opportunities in Georgia. Clinicians with experience in specialties like emergency nursing, progressive care, surgical services, medical-surgical units, and diagnostic imaging are in especially high demand.
With flexible contracts, competitive compensation, and support from experienced recruiters, you can build a career that aligns with your goals and helps meet a pressing need.
Georgia’s nursing shortage is a complex, urgent issue—but progress is happening. By investing in education, supporting the workforce, embracing innovation, and building strong partnerships, the state is working to rebuild its healthcare capacity.
If you’re a healthcare professional ready to make an impact—or a facility seeking experienced clinicians—this is the moment to take action.
Ready to explore the latest opportunities or learn how strategic staffing can help? Contact Staff Relief today and join the effort to strengthen Georgia’s healthcare system for everyone.
10 Tips for Travel Nurses
Travel healthcare is more than just an assignment, it’s an opportunity to expand your skills, explore new places, and make an impact where it matters most. Whether you’re a seasoned travel nurse, a respiratory therapist, or a surgical technologist, knowing how to navigate contracts and maximize your experience is key to success.
Here are ten essential tips every travel healthcare professional should keep in mind.
1. The Demand for Your Skills is Higher Than Ever
In 2025, healthcare facilities across the Southeast in Georgia, Alabama, Florida, and the Carolinas are experiencing critical staffing shortages. High-demand specialties like CT Tech, ER RN, Surgical Tech, RRT, PCU RN, Mammo Tech, Home Health RN, and M/S RN are seeing unprecedented opportunities.
Travel nursing jobs and allied health contracts are plentiful, but competition can be fierce for the best assignments. Staying flexible and proactive will help you secure roles that match your expertise and goals.
2. Understand Tax Implications of Travel Assignments
Many clinicians overlook how travel pay affects their taxes. Housing stipends, travel reimbursements, and per diem allowances can all impact your taxable income. It’s wise to consult a tax professional who understands healthcare contracts to ensure you’re planning ahead and taking advantage of eligible deductions.
3. Credentialing and Compliance Take Preparation
Every state has different licensure and credentialing requirements. Georgia, Florida, and the Carolinas all have their own rules around background checks and health records.
Be prepared to provide:
- A TB test (valid for 1 year)
- A current physical exam (valid for 1 year)
- Titers and immunization records
- A background check
- A drug screen
It’s smart to get your TB test, physical, and immunizations done while you’re applying so you’re ready as soon as you receive an offer. Keep your immunizations updated, including your flu shot in the fall and COVID vaccinations where required. This will prevent delays when it’s time to start your contract.
Working with a healthcare staffing agency like Staff Relief ensures you’ll have help coordinating these documents and understanding what’s required for each facility.
4. Housing Options Vary by Assignment
Some contracts include housing stipends, while others offer pre-arranged accommodations. It’s critical to understand:
- What your stipend covers
- Whether you’ll be responsible for utilities, deposits, or furniture
- How your housing affects your taxable income
If you prefer to find your own place, Staff Relief can help source local housing options and connect you to reputable providers in your assignment area.
5. Your Reputation Will Follow You
Healthcare facilities often work with the same staffing partners across regions. Showing up on time, being adaptable, and maintaining professionalism will build your reputation and make it easier to secure future assignments.
Positive references can help you access competitive roles in specialties like ER, PCU, and surgical services.
6. Flexibility is Your Superpower
The most successful travel clinicians are those who can pivot quickly. Being open to night shifts, rural contracts, or high-demand specialties often results in higher pay and priority placement.
If you’re willing to work in critical areas, you’ll find more opportunities and stronger negotiating power.
7. Pay Packages Can Be Complex
Your compensation may include:
- Base hourly pay
- Travel stipends
- Housing allowances
- Completion bonuses
Make sure you understand the full picture, not just the hourly rate. This is essential so that you can budget effectively. A reputable healthcare staffing agency will always be transparent about how your pay is structured.
8. Burnout is Real so Take Care of Yourself
Long shifts and adapting to new teams can be stressful. Protect your mental health by:
- Scheduling regular downtime between contracts
- Accessing telehealth services offered through Staff Relief for confidential support
- Staying connected to your support network
Prioritizing self-care helps you bring your best to every assignment.
9. Smaller Agencies Can Get You Into Hidden-Gem Facilities
Smaller agencies can often place clinicians into smaller community hospitals and rural facilities where patient loads are more manageable, but pay rates remain competitive. These positions are available through Staff Relief in Georgia, Alabama, and South Carolina. Only Staff Relief and one or two other boutique firms serve these facilities, so you won’t find these assignments through large national agencies like Aya, Medical Solutions, or AMN Healthcare.
10. Choosing the Right Staffing Partner Matters
Your agency isn’t just your employer, it’s your advocate. The best healthcare staffing partners:
- Have deep relationships with respected hospitals and clinics
- Offer personal support before, during, and after your assignment
Staff Relief has decades of experience supporting clinicians across the Southeast, combining local expertise with a commitment to transparency and respect.
If you’re exploring travel nursing jobs or allied health contracts in Georgia and beyond, now is the time to take the next step. With the right support and preparation, your travel career can be rewarding, sustainable, and full of growth. Contact Staff Relief today to learn about current opportunities and find the right fit for your skills and goals.
How to Choosing the Right Medical Staffing Agency
Choosing the right medical staffing agency isn’t just about finding a job—it’s about building a career with the support, transparency, and opportunities you deserve. Whether you’re looking for contract nursing jobs, travel assignments, or allied health positions, partnering with the right agency helps you feel confident every step of the way.
As a regional leader in the Southeast serving Georgia, the Carolinas, Alabama, and Florida, Staff Relief specializes in high-demand roles and offers deep local expertise to help you succeed.
Here are six essential tips to guide your search for a medical staffing agency you can trust.
1. Work with a Partner Who Knows the Region
When you’re working in states across the Southeast, you want an agency that understands the unique dynamics of each market. Regional experience matters because:
- Different states have varying credentialing and compliance requirements
- Compensation rates shift between urban and rural facilities
- Each area has its own demand for specialties, including CT Tech, ER RN, Surgical Tech, RRT, PCU RN, Mammo Tech, Home Health RN, and M/S RN assignments
Staff Relief’s recruiters have years of experience placing clinicians throughout Georgia, Alabama, Florida, and the Carolinas. This local knowledge ensures you’re matched with facilities that fit your skills, preferences, and professional goals.
2. Evaluate the Agency’s Reputation and Track Record
A medical staffing agency’s history is a strong indicator of what you can expect. Take time to:
- Explore the agency’s website to see testimonials from nurses, surgical techs, respiratory therapists, and imaging professionals
- Review social media and online platforms for authentic feedback
- Look for examples of long-term partnerships with respected hospitals, outpatient centers, and home health organizations across the Southeast
When you choose an agency that has established relationships and a reputation for consistency, you gain peace of mind that your career is in capable hands.
3. Expect Clear Communication About Pay
Transparency around compensation is crucial. Medical staffing pay packages can include:
- Base hourly rates
- Travel and housing stipends
- Bonuses
Without clarity, it’s easy to feel uncertain about what you’ll actually earn. A trustworthy agency will explain exactly how your pay is structured, whether you’re taking on a rapid response ER RN contract, a CT Tech travel assignment, or a Mammo Tech position.
At Staff Relief, we prioritize transparent communication so you can make informed decisions and feel confident in your earnings.
4. Assess Benefits and Support
The right staffing agency offers more than just placements. Look for a partner that provides:
- Credentialing and compliance support
- Guidance navigating state requirements if you’re crossing from Georgia into Florida, Alabama, or the Carolinas
- Professional development resources and scheduling assistance
Staff Relief is committed to offering comprehensive support, so you can focus on providing excellent patient care, whether you’re working in PCU, ER, surgical services, or home health.
5. Look for Joint Commission Certification
When an agency is Health Care Staffing certified by The Joint Commission, it demonstrates a commitment to quality and safety. Certification means the agency has:
- Passed rigorous evaluations of processes, compliance, and clinical standards
- Demonstrated consistent excellence in recruiting and supporting healthcare professionals
This recognition shows you’re working with an organization that meets the highest standards. This is something you can expect when partnering with Staff Relief.
6. Find the Right Fit for Your Working Style
Every agency operates differently. Some rely on automated platforms and self-service tools, while others offer more personal, one-on-one support.
Ask yourself:
- Do you want direct access to a recruiter who knows you by name?
- Would you rather work with an agency that manages credentialing and logistics for you?
- Do you prefer a more high-touch approach over an impersonal online process?
Choosing an agency that fits your communication style and values makes every assignment more rewarding. Staff Relief’s approach is personal, responsive, and focused on helping you thrive in the role that’s right for you.
When you work in specialized, high-demand fields like CT Tech, ER RN, Surgical Tech, RRT, Mammo Tech, PCU RN, Home Health RN, and M/S RN. You deserve a staffing partner who understands your expertise and advocates for your success.
The right agency combines:
- Regional knowledge of healthcare employers throughout Georgia, Alabama, Florida, and the Carolinas
- Transparent, competitive pay structures
- Robust support and credentialing assistance
- A proven reputation with hospitals and clinics across the Southeast
- Certification that demonstrates credibility
- A commitment to personal service and professional respect
With the right support you’re not just taking a job, you’re building a sustainable career.
If you’re exploring your next contract or travel assignment in the Southeast, Staff Relief is here to help. Our partnerships with respected healthcare facilities and our experience placing clinicians in high-demand specialties mean you can feel confident you’re making the best move for your future.
Contact us today to learn more about available positions and start your search with a staffing agency that puts you first.
The Cost of Nurse Turnover: A Breakdown
Poor nurse retention is a major issue for healthcare facilities, with the national registered nurse (RN) turnover rate standing at nearly 20%. According to the 2024 NSI National Healthcare Retention and RN Staffing Report, the average cost of nurse turnover is estimated to be $56,300 per every RN who leaves their job. For the average hospital, this can equate to roughly $3.9 to $5.8 million in losses per year.
Beyond the financial impacts, high turnover can also have rippling effects on company culture and patient care. In this article, we’ll break down all the costs of nurse turnover and outline strategies that can help you mitigate this issue at your facility.
Nurse turnover occurs when nursing professionals leave their jobs or the profession altogether. This can include instances in which staff are involuntarily terminated from their positions, enter retirement, or choose to leave their roles for other reasons. Some of the most common reasons why nursing professionals willingly leave their jobs include burnout, feeling underappreciated, and a lack of peer support.
Before we break down the cost of nursing turnover, it’s important to note that national nurse turnover and cost estimates often only account for RNs. While it’s difficult to estimate a turnover rate that is representative of all levels of nursing, let’s take a look at how turnover rates and costs have been reported for other types of roles:
- The cost of nurse practitioner turnover is estimated to be $85,832 to $114,919 per episode, with the average turnover rate standing at roughly 10%.
- The cost of nurse managerturnover is estimated to be between $132,00 to $228,000 per episode, with some hospitals reporting that 50% of their nurse leaders intend to leave their jobs within 5 years.
- The indirect costs of replacing one certified nursing assistant (CNA) can range from $3,000 to $6,000, with turnover rates averaging as high as 50% in nursing homes alone.
From these statistics, it’s clear that turnover costs can add up quickly if nursing professionals keep leaving their positions. But how exactly does turnover amount to millions of dollars per year? Here’s a rundown of what can contribute to both the economic and non-economic costs.
There are several ways in which frequent turnover can lead to increased operational costs for facilities. We’ll review and summarize these costs below.
Costs of Vacancies
When a nurse leaves their position, facilities must spend excess money to compensate for vacancies and understaffing. This includes the costs of advertising the opening, hiring temporary staff, and paying existing staff for overtime. Facilities may even need to close beds and defer patients, which leads to diminishing returns.
Several studies have found that these factors combined can contribute to significant losses, accounting for anywhere between 44% to 83% of turnover costs. These costs also continue to rise the longer a position stays open.
Costs of Training
Each time a facility hires a new nurse, additional resources must be spent for onboarding and training. Research has suggested that training can account for roughly 7% to 9% of turnover costs, as preceptors are often given temporary salary raises to orient new nurses.
Facilities that invest in new nurse residency programs are also estimated to incur an additional training cost of roughly $2,041 per resident. Residency programs are often used as a strategy to improve new nurse retention. But if turnover remains high for other reasons, these programs can have a lower return on investment.
Costs of Productivity Loss
Studies have also shown that initial reductions in productivity can contribute to a large proportion of losses, accounting for roughly 45% to 88% of turnover costs. This is because facilities are essentially paying two nurses to do the work of one during training periods — with some preceptorships lasting months at a time.
Additionally, there can be variations in skill level when facilities use a mix of temporary staff. This means that managers may need to spend more time overseeing care, which also contributes to reduced productivity at the leadership level.
High turnover can also impact the overall workflow and culture at a facility. These non-economic costs are important to consider since they can, conversely, lead to more turnover and create a cyclical issue over time.
Poor Teamwork
High turnover means that the entire nursing team must frequently adapt to new personalities and workstyles. Studies have shown that this can worsen communication and collaboration, impacting the overall cohesiveness of the unit. This can also make it more difficult to retain new hires, since teams may come across as unsupportive.
Lower Quality of Care
When existing staff take on increased workloads to compensate for gaps in staffing, quality of care can go down. Some studies have even shown that high turnover can significantly increase the rate of medical errors, mortality, pressure ulcers, and length of stay.
Reduced Employee Morale
The fragmented communication and increased stress resulting from high turnover can also lower staff morale. This may contribute to burnout, which can cause even more nurses to leave their jobs if staff retention and job satisfaction aren’t made a priority.
While there are many different causes of nurse turnover, studies have shown that nurses are four times more likely to voluntarily leave their positions than to get involuntarily terminated. This means that comprehensive measures at the institutional level are needed to retain staff and keep them satisfied in their roles.
Fundamentally, it’s important to engage your staff in conversations and identify the root causes of turnover at your facility. From there, you can apply more meaningful solutions that help your staff feel supported. This may include:
- Using sustainable staffing alternatives that allow for manageable workloads.
- Empowering nurses by giving them more control over their schedules and work.
- Creating a healthy work environment to prevent staff burnout.
- Providing transparent, consistent, and objective leadership.
The cost of nurse turnover can impact the operations, care quality, and culture at your facility. Need solutions that will stabilize your workforce in the long run? Get dozens of free, expert-written facility management tips and insights delivered straight to your inbox.
https://www.intelycare.com/facilities/resources/the-cost-of-nurse-turnover-a-breakdown/
KPMG’s 2017 U.S. Hospital Nursing: Labor Costs Study
This study identifies several trends and benchmarks in relation to hospital nursing labor costs in the United States. Some of the key findings are summarized below. When all costs are considered, traveling nurses appear to cost less than permanent nurses on an hourly basis. Cost data provided by hospitals indicates that the hourly, all-in cost for a full-time, permanent nurse is approximately $89. This hourly cost is higher than traveling nurses that cost approximately $83 per hour. Key costs that are after captured in this all-in measure are overtime pay, paid time off, retirement, insurance, recruiting, and payroll taxes – and these costs vary by nurse type. Additionally, the survey finds a quantifiable “hidden” cost associated with permanent nurses that is the result of non-productive labor hours, and an unquantified “hidden” cost associated with attrition and time required to fill a permanent direct care registered nurse position. Respondents to the survey indicated that traveling nurses are widely used today, representing approximately 11 % of respondent’s nursing staffs. Also, these hospitals indicated their use of traveling nurses will likely continue to grow in the future. Primary factors for this upward trend are local nursing shortages and facility growth. In all, traveling nurses appear to be a cost effective source of labor tor hospitals, and hospitals are forecasting higher usage of these nurses in the future.
2025 NSI National Health Care Retention & RN Staffing Report
With people living longer, the subsequent rise in chronic conditions and the fact that all Baby Boomers will reach retirement age by 2030, recruiting and retaining quality staff will continue to be a top healthcare issue for years to come. Last year, hospitals increased staff by adding ~304,000 employees, a 5.4% add rate. Of this, ~98,000 RNs were hired which represents a 5.6% RN add rate.
Hospital and RN turnover continue to fall but both remain slightly elevated. Nationally, the hospital turnover rate stands at 18.3%, a 2.4% decrease from CY23, and RN turnover is recorded at 16.4%, a 2.0% decrease. Registered Nurses working in pediatrics, women’s health, and surgical services reported the lowest turnover rate, while nurses working in behavior health, step down and emergency services experienced the highest.
The cost of turnover can have a profound impact on diminishing hospital margins and needs to be managed. According to the survey, the average cost of turnover for a bedside RN is $61,110, an 8.6% increase, resulting in the average hospital losing between $3.9m – $5.7m. Each percent change in RN turnover will cost/save the average hospital an additional $289,000/yr.
The RN vacancy rate also remains elevated at 9.6% nationally. While 0.3% lower than last year, over forty percent (41.8%) reported a vacancy rate of ten percent or more. The RN Recruitment Difficulty Index decreased three (3) days to an average of 83 days. In essence, it takes approximately 3 months to recruit an experienced RN, with step down and med/surg presenting the greatest challenges. Feeling financial stress, hospitals will continue to focus on controlling the high cost of labor with contract labor being a top strategy to navigate a staffing shortage. The greatest potential to offset margin compression is in the top budget line item (labor expense). Every RN hired saves $79,100. An NSI contract to replace 20 travel nurses could save your institution $1,582,000.
2024 Employer Health Benefits Survey
Employer-sponsored insurance covers 154 million nonelderly people. To provide a current snapshot of employer sponsored health benefits, KFF conducts an annual survey of private and non-federal public employers with three or more workers. This is the 26th Employer Health Benefits Survey (EHBS) and reflects employer-sponsored health benefits in 2024.
Hiring More Nurses Generates Revenue for Hospitals
Underfunding is driving an acute shortage of trained nurses in hospitals and care facilities in the United States. It is the worst such shortage in more than four decades. One estimate from the American Hospital Association puts the deficit north of one million. Meanwhile, a recent survey by recruitment specialist AMN Healthcare suggests that 900,000 more nurses will drop out of the workforce by 2027.
American nurses are quitting in droves, thanks to low pay and burnout as understaffing increases individual workload. This is bad news for patient outcomes. Nurses are estimated to have eight times more routine contact with patients than physicians. They shoulder the bulk of all responsibility in terms of diagnostic data collection, treatment plans, and clinical reporting. As a result, understaffing is linked to a slew of serious problems, among them increased wait times for patients in care, post-operative infections, readmission rates, and patient mortality—all of which are on the rise across the U.S.
Tackling this crisis is challenging because of how nursing services are reimbursed. Most hospitals operate a payment system where services are paid for separately. Physician services are billed as separate line items, making them a revenue generator for the hospitals that employ them. But under Medicare, nursing services are charged as part of a fixed room and board fee, meaning that hospitals charge the same fee regardless of how many nurses are employed in the patient’s care. In this model, nurses end up on the other side of hospitals’ balance sheets: a labor expense rather than a source of income.
For beleaguered administrators looking to sustain quality of care while minimizing costs (and maximizing profits), hiring and retaining nursing staff has arguably become something of a zero-sum game in the U.S.
But might the balance sheet in fact be skewed in some way? Could there be potential financial losses attached to nurse understaffing that administrators should factor into their hiring and remuneration decisions?
Research by Goizueta Professors Diwas KC and Donald Lee, as well as recent Goizueta PhD graduates Hao Ding 24PhD (Auburn University) and Sokol Tushe 23PhD (Muma College of Business), would suggest there are. Their new peer-reviewed publication* finds that increasing a single nurse’s workload by just one patient creates a 17% service slowdown for all other patients under that nurse’s care. Looking at the data another way, having one additional nurse on duty during the busiest shift (typically between 7am and 7pm) speeds up emergency department work and frees up capacity to treat more patients such that hospitals could be looking at a major increase in revenue. The researchers calculate that this productivity gain could equate to a net increase of $470,000 per 10,000 patient visits—and savings to the tune of $160,000 in lost earnings for the same number of patients as wait times are reduced.
“A lot of the debate around nursing in the U.S. has focused on the loss of quality in care, which is hugely important,” says Diwas KC.
But looking at the crisis through a productivity lens means we’re also able to understand the very real economic value that nurses bring too: the revenue increases that come with capacity gains.Diwas KC, Goizueta Foundation Term Professor of Information Systems & Operations Management
“Our findings challenge the predominant thinking around nursing as a cost,” adds Lee. “What we see is that investing in nursing staff more than pays for itself in downstream financial benefits for hospitals. It is effectively a win-win-win for patients, nurses, and healthcare providers.”
To get to these findings, the researchers analyzed a high-resolution dataset on patient flow through a large U.S. teaching hospital. They looked at the real-time workloads of physicians and nurses working in the emergency department between April 2018 and March 2019, factoring in variables such as patient demographics and severity of complaint or illness. Tracking patients from admission to triage and on to treatment, the researchers were able to tease out the impact that the number of nurses and physicians on duty had on patient throughput. Using a novel machine learning technique developed at Goizueta by Lee, they were able to identify the effect of increasing or reducing the workforce. The contrast between physicians and nursing staff is stark, says Tushe.
“When you have fewer nurses on duty, capacity and patient throughput drops by an order of magnitude—far, far more than when reducing the number of doctors. Our results show that for every additional patient the nurse is responsible for, service speed falls by 17%. That compares to just 1.4% if you add one patient to the workload of an attending physician. In other words, nurses’ impact on productivity in the emergency department is more than eight times greater.”
Adding an additional nurse to the workforce, on the other hand, increases capacity appreciably. And as more patients are treated faster, hospitals can expect a concomitant uptick in revenue, says KC.
“It’s well documented that cutting down wait time equates to more patients treated and more income. Previous research shows that reducing service time by 15 minutes per 30,000 patient visits translates to $1.4 million in extra revenue for a hospital.”
In our study, we calculate that staffing one additional nurse in the 7am to 7pm emergency department shift reduces wait time by 23 minutes, so hospitals could be looking at an increase of $2.33 million per year.Diwas KC
This far eclipses the costs associated with hiring one additional nurse, says Lee.
“According to 2022 U.S. Bureau of Labor Statistics, the average nursing salary in the U.S. is $83,000. Fringe benefits account for an additional 50% of the base salary. The total cost of adding one nurse during the 7am to 7pm shift is $310,000 (for 2.5 full-time employees). When you do the math, it is clear. The net hospital gain is $2 million for the hospital in our study. Or $470,000 per 10,000 patient visits.”
These findings should provide compelling food for thought both to healthcare administrators and U.S. policymakers. For too long, the latter have fixated on the upstream costs, without exploring the downstream benefits of nursing services, say the researchers. Their study, the first to quantify the economic value of nurses in the U.S., asks “better questions,” argues Tushe; exploiting newly available data and analytics to reveal incontrovertible financial benefits that attach to hiring—and compensating—more nurses in American hospitals.
We know that a lot of nurses are leaving the profession not just because of cuts and burnout, but also because of lower pay. We would say to administrators struggling to hire talented nurses to review current wage offers, because our analysis suggests that the economic surplus from hiring more nurses could be readily applied to retention pay rises also.Sokol Tushe 23PhD, Muma College of Business
For state-level decision makers, Lee has additional words of advice.
“In 2004, California mandated minimum nurse-to-patient ratios in hospitals. Since then, six more states have added some form of minimum ratio requirement. The evidence is that this has been beneficial to patient outcomes and nurse job satisfaction. Our research now adds an economic dimension to the list of benefits as well. Ipso facto, policymakers ought to consider wider adoption of minimum nurse-to-patient ratios.”
However, decision makers go about tackling the shortage of nurses in the U.S., they should go about it fast and soon, says KC.
“This is a healthcare crisis that is only set to become more acute in the near future. As our demographics shift and our population starts again out, demand for quality will increase. So too must the supply of care capacity. But what we are seeing is the nursing staffing situation in the U.S. moving in the opposite direction. All of this is manifesting in the emergency department. That’s where wait times are getting longer, mistakes are being made, and overworked nurses are quitting. It is creating a vicious cycle that needs to be broken.”
Goizueta faculty apply their expertise and knowledge to solving problems that society—and the world—face. Learn more about faculty research at Goizueta.
*Ding, Tushe, Kc, Lee: “Frontiers in Operations: Valuing nursing productivity in emergency departments.” Manufacturing & Service Operations Management 26:4:1323-1337 (2024)
Georgia could see the largest shortage of RNs by 2036
Staffing is one of the biggest issues facing ASCs. A 2023 survey from ORManager found that in the last 12 months, 56% of ASCs reported an increase in volume. Despite this success, 68% of facilities also reported having a more difficult time recruiting experienced operating room nurses.
“I think the biggest threat towards ASCs in 2023 is staffing, especially qualified, experienced staffing in all areas of an ASC, including business office, pre-op, OR (both nursing and surgical technicians), post-anesthesia care unit and recovery nurses. In addition, sterile processing technicians,” Michael Powers, administrator of Knoxville, Tenn.-based Children’s West Surgery Center, told Becker’s. “Each of these areas require a certain set of skills that are acquired and honed over time. There is increased competition, and in fact it is hard to compete with large health systems/hospitals. I am also finding that ASCs are competing in the same region against one another for the available staffing pool.”
The HRSA report highlights nurse workforce projections from 2021 to 2036 generated using the agency’s health workforce simulation.
Here are the five states with the largest projected shortages of registered nurses by 2036, per the report:
1. Georgia: 29% projected shortage
Projected vacancies: 34,800
2. California: 26% projected shortage
Projected vacancies: 106,310
3. Washington: 26% projected shortage
Projected vacancies: 22,700
4. New Jersey: 25% projected shortage
Projected vacancies: 24,450
5. North Carolina: 23% projected shortage
Projected vacancies: 31,350
https://www.beckersasc.com/leadership/5-states-facing-the-biggest-nurse-shortages-by-2036
Nursing Shortage Fact Sheet
The U.S. is projected to experience a shortage of Registered Nurses (RNs) that is expected to intensify as Baby Boomers age and the need for health care grows. Compounding the problem is the fact that nursing schools across the country are struggling to expand capacity to meet the rising demand for care. The American Association of Colleges of Nursing (AACN) is working with schools, policy makers, nursing organizations, and the media to bring attention to this healthcare concern. AACN is leveraging its resources to shape legislation, identify strategies, and form collaborations to address the shortage.
For more information including below, see attached PDF:
- Current and Projected Shortage Indicators
- Contributing Factors Impacting the Nursing Shortage
- Impact of Nurse Staffing on Patient Care
- Efforts to Address the Nursing Shortage
The cost of nurse turnover in 24 numbers
The 2024 NSI National Health Care Retention & RN Staffing Report features input from 400 hospitals in 36 states on registered nurse turnover, retention, vacancy rates, recruitment metrics and staffing strategies.
It found the average cost of turnover for one staff RN grew from January through December 2023 to $56,300, among other dollar figures and statistics that are helpful to understand the financial implications of one of healthcare’s most challenging labor disruptions.
Here are 24 numbers that illustrate the cost of nurse turnover, according to the most recent edition of the report, which is available in full here.
1. The turnover rate for staff RNs decreased by 4.6% in 2023, resulting in a national average of 18.4%. Given varying bed size, RN turnover can range from 5.6% to 38.8%.
2. The average cost of turnover for a staff RN increased by 7.5% in the past year to $56,300, with a range of $45,100 to $67,500. This is up from the average cost of turnover for an RN in 2022, which was $52,350.
3. Each percent change in RN turnover stands to cost or save the average hospital $262,500 per year.
4. The RN vacancy rate sits at 9.9% nationally. This marks an improvement, as hospitals hired an additional 153,000 RNs in 2023 and lowered the vacancy rate by 5.8%.
5. The average time to recruit an experienced RN ranges from 59 to 109 days, with the average for 2023 sitting at 86 days — nine days quicker than the year prior.
7. Every region represented in the 2024 report recorded a decrease to RN turnover, ranging from -1% to -5.1%. The South Central region saw the high end of this range while the North Central region saw the low end.
8. Over the past five years, RNs in step down, emergency services, and telemetry were most mobile with a cumulative turnover rate between 112% and 119%. “Essentially, these departments will turn over their entire RN staff in less than four and a half years,” the report states.
9. RNs in pediatrics, surgical services, and women’s health were less mobile, with 2023 turnover rates of 13.3%, 15.4% and 16.3%, respectively.
https://www.beckershospitalreview.com/finance/the-cost-of-nurse-turnover-in-24-numbers-2024
Costs and cost-effectiveness of improved nurse staffing levels and skill mix in acute hospitals
Extensive research shows associations between increased nurse staffing levels, skill mix and patient outcomes. However, showing that improved staffing levels are linked to improved outcomes is not sufficient to provide a case for increasing them. This review of economic studies in acute hospitals aims to identify costs and consequences associated with different nurse staffing configurations in hospitals.
Although more evidence on cost-effectiveness is still needed, increases in absolute or relative numbers of registered nurses in general medical and surgical wards have the potential to be highly cost-effective. The preponderance of the evidence suggests that increasing the proportion of registered nurses is associated with improved outcomes and, potentially, reduced net cost. Conversely, policies that lead to a reduction in the proportion of registered nurses in nursing teams could give worse outcomes at increased costs and there is no evidence that such approaches are cost-effective. In an era of registered nurse scarcity, these results favour investment in registered nurse supply as opposed to using lesser qualified staff as substitutes, especially where baseline nurse staffing and skill mix are low.
https://www.sciencedirect.com/science/article/pii/S0020748923001669
American Hospital Association Health Care Workforce Scan
The pandemic exacerbated existing shortages of health care workers in all roles, from clinicians to environmental and food services to admissions and scheduling. These shortages will persist well beyond the pandemic given today’s highly competitive labor market.
Record numbers of people are leaving their current jobs for new ones, new fields or new pursuits outside the job market altogether.
Despite all the difficulties, trauma and challenges they have faced, millions continue to show up and believe in their ability to make a difference in patients’ lives. Their mental and physical well-being requires tangible help and support from their leaders, and respect from the communities they serve.
The incredible challenges have also created unique opportunities to accelerate change and improve the way care is delivered, whether through technology, new care delivery approaches or multidisciplinary team models.
Ensuring the health and safety of the health care workforce – and the health and safety of the patients they care for – requires commitment at the individual, organizational and community level.
The Real Costs of Healthcare Staff Turnover
Staffing tops the list of healthcare industry challenges heading into 2023, according to polling data from healthcare advocacy group MGMA. It’s no wonder: Hospital staff turnover rates climbed as high as 26% in 2021 as workers retired due to burnout or went to work for organizations offering higher pay or better work-life balance.
For healthcare organizations, high employee turnover rates are a burden on finances and resources. Turnover costs include the expense of recruiting, hiring, and training new employees, as well as the cost of temporarily filling staffing gaps with expensive contract workers. There’s also the cost of reduced productivity as managers shift much of their attention to hiring and as new hires get up to speed. A less tangible—but still significant—turnover cost is lower employee morale as those who remain work harder to fill gaps for less pay than contract workers hired to provide temporary coverage.
Employee turnover refers to the total number of workers who leave a company over a specific period of time. Companies measure involuntary departures (layoffs and firings) and voluntary turnover (resignations) as well as the cost of replacing a given type of employee. Considering turnover can provide opportunities to replace underperformers, many employers also calculate the ideal turnover rate for their organization so managers can set specific employee retention goals. Every company has employee turnover—farsighted companies take the time to understand their turnover rate, the factors driving turnover, and what they can do to build and retain a workforce that will help achieve their organizational goals.
Key Takeaways
- Even before COVID-19, more than half of doctors and nurses reported symptoms of burnout, defined by physical and/or emotional exhaustion due to the rigors of the profession. But the pandemic shifted burnout into overdrive. During the pandemic, 93% of health workers reported experiencing stress.
- The average cost of turnover for a regular position is between six and nine months of an employee’s salary. Replacing a highly specialized healthcare professional can cost as much as 200% of the employee’s yearly salary.
- Patients notice high turnover rates when they see the impact of poor patient-to-staff ratios. They lose confidence in their healthcare provider when they don’t believe they’re receiving the best care, which can cause reputational damage.
In 2022, turnover rates for segments of the healthcare industry ranged from 19.5% at hospitals to 65% for at-home care providers to 94% at nursing homes.
This level of turnover puts a huge financial and logistical burden on healthcare providers. While COVID-19 put additional stress on the healthcare labor force, and the industry will likely feel the effects of COVID for years to come, the healthcare staffing crisis existed long before the pandemic. The following factors are also contributing to today’s healthcare worker exodus:
Inflexible, demanding schedules
Healthcare jobs are notorious for long hours and erratic schedules, and many are considered “deskless” jobs, meaning workers spend much of their time on the move. In fact, it’s estimated that nurses in hospitals walk about five miles a day.
Excessive administrative work
Fictional doctors and nurses are often depicted standing by a patient’s bedside, developing personal relationships and providing hands-on care. In reality, providers no longer have sufficient time to spend one-on-one with patients and other caregivers. Instead, they’re burdened by documentation, charting, and other administrative tasks. In 2021 doctors reported spending, on average, 15.6 hours per week on paperwork and other administrative tasks. First-year medical residents spend only about 10% of their work time face-to-face with patients, according to a study from Penn Medicine and Johns Hopkins University.
Heavy workloads
Even before COVID-19, more than half of nurses and physicians reported symptoms of burnout, according to the U.S. Department of Health and Human Services, and burnout rates have worsened over the past several years due to heavy workloads and related job stress. (A person experiencing burnout suffers from emotional exhaustion, depersonalization—a sense of detachment from oneself—and a reduced sense of personal accomplishment.) During the pandemic, researchers found that 93% of health workers were experiencing stress, 86% had anxiety, and 76% reported exhaustion.
Disconnection from managers
Healthcare workers who don’t work in a single location, such as nurses, medical assistants, and respiratory therapists, may miss out on opportunities to interact with their managers in person. Cut off from these critical personal connections, they can feel underappreciated and unseen, which makes it more likely they’ll look for a job elsewhere.
Relatively low pay
Many nurses feel they aren’t getting the pay they deserve. Even with a median annual salary of US$77,600, 66% of nurses describe pay as their No. 1 consideration when planning their next career move, according to a survey by Vivian, a healthcare hiring platform.
The direct costs of high employee turnover—the costs of recruiting, onboarding, and training new people and the costs of hiring contract staff to fill empty positions—are relatively easy to measure. The indirect costs are less quantifiable but just as burdensome; they include reduced patient satisfaction and lower employee morale. Consider these costs as you assess the impact of employee turnover on your organization.
1. Separation costs
These include severance pay, costs associated with unemployment insurance claims, payments for any ongoing benefits, and the costs associated with exit interviews and removing employees from all internal systems and directories.
2. Hiring costs
Turnover costs an organization much more than money. There’s the cost of reduced productivity when an employee leaves, and the hiring process itself can be expensive and resource intensive. It costs an employer an average of between six and nine months of an employee’s annual salary to replace them, according to the Society for Human Resource Management, and it can cost as much as 200% of the employee’s annual pay to replace a specialized healthcare professional.
3. Training costs
Even highly skilled and experienced employees need time to adapt to a new job. The healthcare industry has mandatory training and certification requirements that don’t exist in other industries. Unfortunately, many healthcare employees don’t feel they’re getting the right skills training for their rapidly changing roles, and managers and healthcare HR teams struggle to track and enforce training requirements.
4. Contingent labor costs
Understaffed healthcare organizations often resort to hiring travel or contract staff to fill workforce gaps. Unfamiliar with a facility’s policies, staff, and even its geography, contract workers can reduce overall productivity and burden full-time employees.
5. Substandard patient care
High employee turnover can lead to unsafe staff-to-patient ratios that make it hard to provide the best care. With too many patients to monitor, nurses and aides can overlook issues that slow recovery times and endanger patients. A study by the US National Institutes of Health showed that patients can lose confidence in their healthcare provider when they don’t believe they’re receiving the best care, which can tarnish the provider’s reputation.
6. Lower morale
The US healthcare industry lost more than 500,000 employees each month in 2022, according to the U.S. Bureau of Labor Statistics, and those left behind are dispirited about the future. In 2021, nearly three quarters of healthcare employees surveyed by Vivian, a healthcare hiring platform, said that workplace morale had gotten worse over the previous 12 months, and only 20% said they’re optimistic about the future of healthcare in the US. This lack of employee engagement is likely to increase employee turnover rates and reduce patient care levels, negatively impacting a healthcare organization’s reputation and financial health.
To reduce healthcare staff turnover (PDF), organizations must first improve employee well-being. People want to be compensated fairly, but beyond that, they want to be surrounded by coworkers and managers they respect. They want to feel ownership of their work lives and find work-life balance. They want systems and processes that are easy to navigate so they can focus on what matters—patient care. Here are some steps healthcare organizations can take to reduce turnover.
Managers who practice intentional hiring take the time to develop a clear job description for an open role and a clear plan for finding the right set of candidates. It may feel like this preparation lengthens the hiring process, but in the long run, it will pay off for the organization and for the candidates’ coworkers.
There are complications inherent in managing any 24/7 workforce, but these complications are compounded in healthcare by the need to have people with specific education, training, and certifications present at all times. The latest cloud-based human capital management (HCM) systems give managers visibility into staffing needs and availability and allow them to anticipate and cover surges.
Giving new employees the right tools at the start allows them to get a clear sense of the organization’s training goals and how they can fit training requirements into their workday. Dashboards that show employees what training they need, and when they need it, can improve compliance numbers while showing HR staff who’s falling behind. Cloud-based HCM systems let employees set their own training pace and measure their progress, which is especially valuable in busy workplaces where staff may have limited time to devote to training.
Healthcare professionals look for organizations that offer professional development programs beyond what’s required by law, including courses in management, communications, and ethics.
The stress of logging long hours in challenging situations is compounded by having to use inflexible, out-of-date, unconnected systems. Prospect Medical Holdings, which operates 17 hospitals and 165 medical care clinics across five states, at one time had 37 different HCM systems before successfully centralizing operations on a single cloud platform. A cloud HCM system enables employees to choose flexible schedules, sends workers notifications when it’s time to take a break, and allows management to send out regular communications that make workers feel more connected to the organization.
Healthcare-specific recruiting features in Oracle Fusion Cloud HCM help hospitals and other providers attract the best doctors, nurses, physician assistants, therapists, technicians, and support staff while giving them the tools they need to retain their accreditations and grow their expertise.
Oracle Cloud HCM’s workforce management capability enables staff to manage their schedules, sign up for shifts on their mobile devices, and block off time when they’re not available—giving them the ability to manage when and where they work. Healthcare providers can also use the cloud application’s dashboards to stay informed about patient counts and resource requirements so they can make shift changes as needed. Additionally, Oracle Cloud HCM’s employee experience platform makes it easy for hospital leaders to keep employees informed about significant organizational news and initiatives and, through pulse surveys, learn about employee concerns and needs.
Technology alone will never solve the healthcare industry’s employee turnover problem. That will take concerted efforts by healthcare organizations to focus on staff well-being, open up lines of communication, and improve the workday experience. But the right technology—easy to use, mobile friendly, and able to take on the most monotonous administrative tasks—can make a huge difference, allowing staff to focus on more complex and rewarding work: caring for patients.
Learn how the Oracle ME platform can help your organization improve the employee experience.
What is the cost of employee turnover generally?
Employee turnover costs US companies an average of $50,000 per worker, not factoring in the heavy burden on the employees who stay.
How is the cost of employee turnover calculated?
To calculate turnover costs, dig into the numbers. Calculate the cost to hire contract fill-ins for the vacant position and the cost to recruit and hire the new employee (including job postings, managerial and HR time, and background screenings). Also factor in onboarding and training costs, as well as productivity costs as the new hire ramps up. The latter is usually calculated as the cost of a new hire’s salary and benefits during their first 30 to 90 days, when they’re doing more training than work.
What is the cost of nurse turnover?
The average cost of turnover for a staff registered nurse in the US is $46,100, with an average range of $33,900 to $58,300, according to the 2022 NSI National Health Care Retention and RN Staffing Report from Nursing Solutions Inc., a national nurse recruitment agency. The average time needed to replace a nurse is about 87 days. Nurses in some fields, including emergency services and behavioral health, are leaving at accelerating rates, with cumulative turnover rates that exceed 100%. (This happens when jobs need to be filled over and over—for example, an organization with 100 employees may have 50 positions that are filled by employees who stay long term and 50 positions where lots of turnover is the norm. Each terminated employee is part of the organization’s overall turnover rate.)
https://www.oracle.com/human-capital-management/cost-employee-turnover-healthcare
The Relationship Between Nurse Staffing, Quality, And Financial Performance In Hospitals
Little evidence exists on the relationship of nurse staffing and quality with financial performance in hospitals. This study aimed to measure the relationship between nurse staffing, quality of care, and
profitability in hospitals. This study used longitudinal panel datasets from 2006 to 2010, drawn from various datasets including the American Hospital Association Annual Survey Database, Medicare Cost Report, and Hospital Compare Data. This study used the random-effects linear regression model to measure the relationship between nurse staffing, quality, and profitability. In addition, we tested a mediating effect of quality on the relationship between nurse staffing and profitability. This study found nurse staffing’s significant association with quality and profitability in hospitals. First, compared to hospitals in the lowest quintile of RNs per 1,000 inpatient days, hospitals in the higher quintiles had lower pneumonia readmission rates, and higher total profit margins, operating margins, and cash flow margins. In addition, hospitals with lower pneumonia readmission rates were found to have higher total profit margins and cash flow margins. Lastly, the current study found that the positive relationship between RNs per 1,000 inpatient days and total profit margin and cash flow margin was partially mediated by pneumonia readmission rates. In conclusion, our finding that nurse staffing is positively associated with both quality of care and profitability in hospitals suggests that the idea of hospitals responding to financial pressures by cutting RN resources with a goal of greater profitability should be called into question. The influence of lower RN staffing levels on higher profitability for hospitals is uncertain, while it is possible that RN staff reductions may compromise the quality of patient care. Keywords: nurse staffing, registered nurse, quality of care, readmission rate, profitability, total profit margin, operating margin, cash flow margin, hospital.
On a practical level, the findings on the relationship between nurse staffing, and the quality and financial outcomes in hospitals can assist nurse managers and chief executive officers in identifying the optimal RN staffing level. These findings suggest that RN staffing level may be a strong predictor of quality and profitability and that the quality may mediate the relationship between RN staffing level and profitability in hospitals. This could be of particular interest to current hospital managers because of the payment reductions for excessive readmissions embedded in the ACA, which might have significantly affected the average profitability of some service lines in their hospitals. A lesson that can be learned from the past is that hospitals may attempt staff reductions in response to increased financial pressures as a result of payment reforms. However, as the findings in this research and the literature suggest, the reduction of nursing staffs may be related to an increase in adverse effect on the quality of patient care. The analysis results of this study demonstrated that a higher RN staffing level was associated with a lower pneumonia readmission rate, while the medium level of RN staffing level (≈ 7.7 RNs per inpatient day) had the highest profitability among general and acute care, non-federal government hospitals. Staffing decisions involve balancing between labor costs and the level of care required to fulfill healthcare needs of patients (Blegen, Vaughn, & Vojir, 2008). It is a matter of choice to hospital managers to decide what would be the most effective nurse staffing strategy for their hospitals in response to the HRRP.
https://journals.scholarpublishing.org/index.php/ABR/article/view/8745
The Effects of Nurse Staffing on Hospital Financial Performance: Competitive Versus Less Competitive Markets
Hospitals facing financial uncertainty have sought to reduce nurse staffing as a way to increase profitability. However, nurse staffing has been found to be important in terms of quality of patient care and nursing related outcomes. Nurse staffing can provide a competitive advantage to hospitals and as a result better financial performance, particularly in more competitive markets
In this study we build on the Resource-Based View of the Firm to determine the effect of nurse staffing on total profit margin in more competitive and less competitive hospital markets in Florida.
By combining a Florida statewide nursing survey with the American Hospital Association Annual Survey and the Area Resource File, three separate multivariate linear regression models were conducted to determine the effect of nurse staffing on financial performance while accounting for market competitiveness. The analysis was limited to acute care hospitals.
Nurse staffing levels had a positive association with financial performance (β=3.3; p=0.02) in competitive hospital markets, but no significant association was found in less competitive hospital markets.
Optimizing the Role of Nursing Staff to Enhance Physician Productivity: One Physician’s Journey
After completing my family medicine residency a few years ago, I immediately joined a private group practice with eight family physicians and two nurse practitioners and inherited a nearly full patient panel from a retiring family physician. I naively assumed that transitioning from residency to private practice would decrease my workload and increase my quality of life, but after a hectic first year, I knew that something had to change for my professional life to be sustainable. I was spending way too much time working and could see that the complexity of practicing medicine would continue to increase in the years ahead.
I began to look for ways to cope and came across an article in Family Practice Management by Peter Anderson, MD, and Marc D. Halley, MBA.1 The article described a new model in which a physician works simultaneously with two clinical assistants – a registered nurse (RN), a licensed practical nurse (LPN), or even a capable medical assistant (MA) – allowing them to assume more responsibility for each patient encounter so the physician can focus on the patient and medical decision-making. The additional nurse responsibilities include gathering an initial history (including the history of present illness, HPI; review of systems; past medical, social, and family history, PSFH; and health habits) and then staying in the exam room to document the physician encounter, order needed tests, print handouts, send prescriptions to the pharmacy, and complete the note including the assessment and plan. By shifting many of the ancillary physician tasks to well-trained clinical assistants, the physician can focus on what he or she is uniquely trained to do – provide high-quality acute, chronic, and preventive care in the context of a therapeutic relationship. After discussing this idea with my nurse (an LPN) and practice manager, we decided to try this new model.
My nurse and I started slowly, selecting several days where we would see fewer patients, thereby allowing additional time to learn our new process. It was a significant adjustment for both of us. She was now in charge of the documentation (and thus the computer), and it became necessary for me to clearly verbalize every aspect of the visit, including the physical exam, the assessment, and the plan for treatment or additional workup (labs, imaging, medications, referrals, etc.). We used Anderson and Halley’s model as our starting point, but soon our process evolved based on our own skills and strengths, the needs of our patients, and the limitations of our office space, schedule, and electronic health record (EHR). After experimenting for a month, we were both convinced that we were ready to fully commit to this new model and decided to hire a second nurse. Because we had spent significant time fine-tuning our system, the training process for our second nurse (also an LPN) was relatively smooth, and my original nurse was able to do the bulk of the teaching.
Every new process requires some experimentation and modification in the early stages, and for our practice key adjustments occurred in the following areas:
Communication with nurses. When we first began, I would handwrite my assessment and plan for each patient encounter to ensure accuracy. Quickly, my nurses let me know that this was a waste of time. Instead, they suggested that I clearly explain each diagnosis and associated plan to the patient, and they would capture the information as I spoke. The nurses have also demonstrated that they can capture patient instructions as we discuss them, and they now typically print those instructions at the conclusion of each visit. Today it is unusual for me to type or handwrite anything during an office visit.
Access to patient data. Each of our exam rooms has a desktop computer that we use to navigate the EHR. Lab and imaging results import electronically into the EHR, as do many of our consult notes. With my nurse in the room using the computer during the office visit, I lost the ability to peruse the chart during the visit, so I began to use an iPad with our wireless Internet connection to view a read-only version of the chart. The iPad also allows me to review the history related to each problem, the problem list, and current medications without pulling my nurse away from her documentation responsibilities.
Chart review. As we progressed with our new model, I continued to gradually shift more responsibility onto my nurses’ capable shoulders. They assumed responsibility for immunization status (checking status for adults and children, administering needed vaccines, creating catchup schedules, etc.), preventive care, and even some basic chronic disease management (confirming annual diabetic eye exams and referring as needed, ordering annual lipid panels when appropriate, etc.). The nurses found that in opening a visit note, they were essentially doing a thorough chart review including reviewing, updating, and sorting the problem list; reviewing preventive care needs; sorting the medication list; reviewing and reorganizing the PFSH and health habits; starting the HPI by searching the chart for any prior tests or visits related to the chief complaint (as recorded by the front desk staff when scheduling the visit); and even starting the assessment and plan portion of the note by listing the relevant diagnoses. It was not possible to accurately complete such a chart review between patients, so my nurses agreed to arrive about an hour before our first patient each day to allow additional time for this work.
Patient check-in form. We have continually worked to implement processes that improve patient flow and efficiency during office visits. One of our more successful processes involves using a patient check-in form. Early on, it became apparent that the rooming process was a bottleneck in our patient flow because of the need to confirm problems, medications, allergies, social history, family history, habits, etc. I had asked my nurses to attempt to quickly update these at each office visit, and it turned into a time-consuming process, particularly for complex patients on multiple medications. To expedite the process, we worked with our EHR support staff to create a one-page document that lists a patient’s medications, allergies, family history, social history, health habits/risk factors, pharmacy of choice, and advance directives. These forms are printed directly from the EHR during the morning chart review and are given to the front desk staff to pass out to patients when they arrive. This allows patients to review much of their history while sitting in the waiting room and allows the nurses to address only changes that need to be made. As an added benefit, patients appreciate that we put time into prepping for their arrival rather than handing them a blank form to complete.
Patient privacy. I was concerned that having a nurse present in the exam room might be a distraction for patients or make them uncomfortable sharing sensitive information. While we did receive several questions initially about the nurse being in the room, I have been pleasantly surprised by how many patients don’t even seem to notice. There are occasional instances when it is evident that a patient would be more comfortable without a nurse present during the visit, and the nurses can usually ascertain this while rooming the patient. Overall, feedback has been amazingly positive. Rather than viewing the nurses as an intrusion, patients appreciate the additional resources that my nurses have become. They also seem to recognize that the nurses’ presence allows me to be fully focused on them, rather than trying to manage charting, test orders, referrals, and refills while providing their care.
Space, workflow, and scheduling issues. Because my colleagues were not implementing the same practice model that I was, I was careful to limit the impact on them. To create a new workspace for my second nurse, I cleared some supplies from an unused desk, purchased a new computer, purchased a new office chair, and moved an unused phone. I typically have access to only two or three exam rooms while seeing patients (the Anderson and Halley model suggests three to five exam rooms), but I have not asked for more. I have found that even with two exam rooms I am considerably more efficient under this model.
While both of my nurses participate in patient visits throughout the day, they typically have short breaks between patients and can use this time to manage phone calls, medication refills, and other peripheral nursing issues. Because of this, we have not needed to schedule additional time for the nurses to manage these tasks, although we have utilized our group’s two full-time triage nurses for support on our most hectic days.
The transition to our new model has probably been most difficult for our office manager and our group’s lead nurse. A new process was required to schedule my nurses, and it can be tedious to manage schedules when I am out or one of my nurses is out. I have just recently started training some of our other office nurses in the new model, but previously I would have to resort to my old single-nurse system if one of my two nurses was out of the office.
Ongoing improvement. To fully implement this system requires nurses who are motivated and willing to assume more ownership over each patient encounter. The nurses’ knowledge of each patient and their overall medical knowledge has grown as a result of their active participation in each visit, and they have learned by watching how I make decisions and conduct the medical workup. I also continue to teach them in a more formal manner by using interesting cases that we see, and I have learned this model requires an ongoing commitment to training. I started out meeting with my nurses for one hour each week, and even though I have been using this system for almost two years, I continue to meet with them at least twice per month. During these meetings I elicit feedback about problems or inefficiencies, provide feedback on recent chart notes, and provide teaching about changing medical standards of care. My nurses are now often the ones to identify problems and suggest appropriate changes to improve our model and the care we provide. These routine meetings have created a culture of teamwork and a continual focus on innovation – traits that will likely serve us well in the ever-changing world of medicine.
Two years into the model, we can report positive results.
Patient care statistics. The organization I work for monitors patient care data, generating physician report cards for preventive care and chronic disease management. Since implementing this new practice model, I have seen an improvement in most of my report card measures, particularly those that rely more on my nurses to complete. For example, the table below shows improvements in virtually every category of diabetes care, with a particularly large jump in the percentage of diabetes patients who have received foot exams, a task I have completely turned over to my nurses.
Since implementing my new practice model, in which nurses take greater responsibility for certain aspects of the patient visit, I have seen improvements in most of my report card measures, including those for diabetes care, shown here.
| Percentage of diabetes patients | |||
|---|---|---|---|
| Diabetes measures | Goal | Old system | New system |
| A1C > 9% | < 15% | 5% | 0% |
| A1C < 7% | > 40% | 53% | 64% |
| Blood pressure > 140/90 mm Hg | < 35% | 22% | 7% |
| Blood pressure < 130/80 mm Hg | > 25% | 53% | 64% |
| Eye examination completed | > 60% | 47% | 48% |
| Smoking status and cessation advice or treatment provided | > 80% | 98% | 98% |
| LDL > than 130 mg/dl | < 37% | 15% | 9% |
| LDL < 100 mg/dl | > 36% | 58% | 62% |
| Nephropathy assessment completed | > 80% | 95% | 95% |
| Foot examination completed | > 80% | 60% | 79% |
Finances and productivity. The costs incurred with this new model can be divided into two categories: initial startup costs and ongoing costs. I estimate that my initial startup costs were in the range of $15,000. This includes the fairly nominal cost of additional office equipment (computer, office chair, etc.) and the more significant cost of slowing down my days as I brought both nurses up to speed on the new system. The only significant ongoing cost is paying the salary and benefits of my second LPN, approximately $8,000 per quarter. This is less than you might expect because four months after transitioning to this new model, I made a personal decision to decrease my full-time equivalent (FTE) status from 1.0 to 0.75. Thus, I am not responsible for the full salary of my second nurse. The remainder of her time is allocated to other parts of the practice.
My FTE change makes it nearly impossible to calculate how my practice change has affected revenue, but I can say that my office productivity has increased. We measure productivity in terms of patient visits per half-day and average charge per patient visit, which we track based on work relative value units (RVUs). Since moving to this new system, I have seen my patient visits per half-day increase by 15 percent and my average charge (work RVU) per office visit increase by 10 percent (see the graph below). Because some of our practice costs are divided based on productivity, this increase in my productivity has led to a relatively minor, but ongoing, increase in those costs.
Under my new practice model, patient visits per half-day have increased 15 percent and work relative value units (RVUs) have increased 10 percent. These numbers reflect an eight-month average before and after changing to the new model.

Although this new model has certainly brought an increase in expenses, I have seen a much greater increase in productivity and revenue, which has allowed me to maintain an annual income above the national median of $160,000 for a full-time family physician, despite having decreased my FTE status to 0.75.
Nurse and patient satisfaction. During this transition I have regularly asked my nurses for feedback regarding their satisfaction with our change, and when there have been frustrations or difficulties, I have done my best to work creatively with them to correct those. At this point, I am happy to report that my nurses are both very pleased with our current system. My original nurse reports that “Overall, I am very happy with the two nurse system. My favorite thing about it would be that I get to see from start to finish the entire diagnostic and treatment process. It allows me to become educated on each patient’s history and treatment plan, which in turn allows me to provide appropriate care and to be a better advocate for that patient. While working so closely together, I’ve been able to gain an understanding of how Dr. Anderson practices, and I have become more confident in myself and my own skills. Our care as a team has become significantly more thorough, and we are able to focus now on providing comprehensive care to each individual.”
Although we have not conducted a formal patient survey, the feedback we have received from patients has been almost universally positive. Patients are happy to have my undivided attention while in the exam room, they appreciate getting so much done with each office visit, and they are grateful that my increased efficiency has allowed me to be more available for same-day appointments.
This journey in restructuring my practice model has led me to a place where I am able to focus more on my patients, provide higher quality care, be more productive, and have happier employees. As physicians, we should not view ourselves as beholden to old models of care. Instead, we ought to view ourselves as empowered to institute fundamental changes to our work. The practice of family medicine is likely to get more demanding in the years ahead, and it is our opportunity and responsibility to build innovative practices that meet these demands while enabling excellent patient care, employee satisfaction, and a sustainable and meaningful personal life.
10 Best Practices for Increasing Hospital Profitability
Industry experts say that hospitals wishing to increase their profitability can focus on two key areas — reducing costs and increasing reimbursement. Here are 10 best practices for increasing hospital profitability by reducing costs and increasing revenue and reimbursement.
Because labor is the largest single expense for hospitals, it is critical that hospitals are not over- or under- staffing their facilities.
Hospitals leaders can cosider the use of flexible staffing, such as part-time or hourly employees, and adjust staffing based on patient census data. Leaders should also monitor the efficiency of this staffing by continuously reviewing benchmarking data such as hours worked per case.
Amy Floria, CFO of Goshen (Ind.) Health System, says that her facility monitors patient volume on a daily basis and adjusts staffing accordingly. “We adjust our nursing staffing every eight hours after looking at our inpatient volume and expected discharges and admits,” she says.
Kevin Burchill, a director at Beacon Partners, a healthcare management consulting firm, agrees that staffing must be adjusted daily. “The easiest thing that a hospital can do to improve profitability is for the senior management team to assume responsibility for the day-to-day performance of an organization and look at the organization’s performance in real time,” he says. “You must shift to an emphasis on the day-to-day, not pay-period to pay-period or month-to-month.”
It is important that concerns regarding efficient staffing are communicated throughout the organization and that hospital leaders work in collaboration with physicians. Donna Worsham, COO of National Surgical Hospitals, suggests that hospital leaders share staffing efficiency benchmarking data with unit managers and provide feedback regarding the productivity of the unit.
Flexible staffing is especially useful for OR nursing staff. OR managers should review clock-in times versus surgery-start times and determine if their staff is consistently arriving before a surgery actually begins. If this is the case, mangers can utilize flexible staffing to allow nursing staff to arrive later so that when surgeries run over, no overtime expenses are incurred, says Ms. Worsham.
Other facilities are saving in staffing costs by reducing benefits for full-time staff. Goshen Health System, for example, deferred merit increases, reduced paid vacation time and suspended its retirement matching program in response to the current economy, according to Goshen’s CEO, Jim Dague. Goshen reduced employee dissatisfaction in response to these cuts by soliciting employee feedback on which benefits to reduce, thereby building organizational support for the changes. In addition, Goshen’s executives took a voluntary 20 percent cut in order to help sustain the system through the recession.
Joe Freudenberger, CEO of OakBend Regional Medical Center in Richmond, Texas, agrees that staff must buy in to any reductions in hours and shifts worked that will personally affect them in order for the hospital to remain successful. He says that hospital leaders must communicate the reasoning for these changes to the staff before making them. “If we call off staff, they see it as personally hurting their income when we need to help them understand that it is actually preserving their income by maintaining the financial viability of the hospital,” he says. “It may be obvious to us that we’re calling them off because we have a significant reduction in patient volume, but we need to communicate that to them for them to understand the financial realties we face.”
Although some staffing cuts may be necessary, hospitals should be careful not to take a blanket approach to layoffs or cuts in services. Hospital leaders must take a close look at their business before making cuts.
“Don’t make the same mistake everyone else does — don’t look at bottom line, determine that you need to cut $1 million, for example, and then cut 10 percent across the board. Doing so will trim some fat but will cut meat and bone in other areas,” says Mr. Burchill.
He suggests that hospitals assess each program individually and determine which ones are what are winners and losers. “You do not want to cut areas that you should be doing more of or that are already profitable,” says Mr. Burchill.
Hospital leaders can reduce supply costs by working with vendors to improve contracts and encouraging physicians to make fiscally responsible supply decisions.
“When it comes to supply costs, you must drive this expense or the vendor will drive it for you,” says Ms. Worsham.
Hospital leaders should not shy away from approaching vendors for discounts. Goshen’s IT director recently requested a discount on the health system’s contract for IT maintenance due to current economic conditions and successfully received a discount that saved the hospital 15 percent on this contract, according to Ms. Floria.
Hospitals can also reduce supply costs be reducing the number of vendors. Goshen, for example, is in the process of reducing the number of vendors in its surgical suite and aims to eventually scale the vendors down to 4-6 companies. “This action is expected to save us at least a million dollars in supply costs,” says Mr. Dague.
Another way in which hospitals may reduce supply costs is by requiring vendors to submit purchase orders for any equipment or implants that are not included in a negotiated, written agreement with the facility. “All of our vendors sign agreements that any purchase orders must be submitted at least 24 hours before a procedure and must be approved by the materials manager or the CEO, or it’s free,” says Ms. Worsham. “If you don’t require this, vendors will drop off the invoice for a pricey piece of equipment or implant after the procedure has already taken place and walk out the back door, which can greatly hurt your profitability.”
All hospitals can benefit from tightening up the efficiency of their operating rooms, but it is especially critical that less busy facilities ensure that their ORs are used as efficiently as possible.
“Hospitals need to review block time utilization,” says Ms. Worsham. “Physicians who are assigned more time than they are using are hurting your profitability.”
Ms. Worsham suggests that hospital OR managers work directly with physicians to make OR utilization more efficient.
“When physicians’ schedules create gaps in the OR schedule, it effects a hospital’s ability to staff effectively, which can create significant labor costs for the hospital,” says Ms. Worsham.
Hospitals should work to encourage physicians to become more concerned about the costs of supplies and other activities, such as unnecessary tests and inefficient coding processes that may drive up hospital costs.
“Hospitals today have a unique opportunity to leverage physicians’ interest in having hospitals help to stabilize their incomes with the hospitals’ needs to involve physicians in cutting costs and improving quality,” says Nathan Kaufman, managing director of Kaufman Strategic Advisors, a hospital consulting firm.
Hospitals can encourage the use of products from vendors that are cost-effective, but still high quality, especially in areas such as orthopedic implants, which can be considerably costly for hospitals. In addition, experts say the use of protocol-based care can reduce costs associated with unnecessary tests or treatments.
Mr. Freudenberger says that one of the biggest mistakes hospitals make is not engaging medical staff in profitability. “Physicians have a huge role in maintaining hospital profitability, but unless you give them a reason to be concerned with a hospital’s profitability, they will make choices in what and to whom they refer services that will not consider the implications to the hospital,” says Mr. Freudenberger. “Hospital leaders should work to help medical staff understand the connection of their referrals to the hospital’s viability so that their referral decisions reflect the value they place on the hospital.”
During tough economic times, some hospitals may benefit from outsourcing or partnering with other organizations for certain services, such as food and laundry services, and even, in some cases, clinical services.
“Some hospitals see these economic times as an opportunity to outsource unprofitable services,” says Mr. Burchill.
By outsourcing certain services to more efficient providers, hospitals can share the savings with the service provider. However, hospitals must be sure to select truly efficient providers.
“Outsourcing is clearly a smart thing to do if an organization can gain greater efficiency through finding a larger-scale operation; however the provider must be more efficient than the hospital,” says Kevin Haeberle, executive vice president, HR capital, for Integrated Healthcare Strategies.
Oftentimes, hospitals outsource services such as laundry, food and nutrition, information technology or human resources because they do not have the capital to invest in the equipment upgrades or training that is needed to increase the efficiency of their internal service. In these cases, the decision to outsource may not directly be related to profitability but instead the “lacking of funds for the investment required to make current services viable,” says Mr. Haeberle. However, this decision can improve profitability in the long-run by allowing hospitals to use funds for more profitable services.
Some hospitals have also begun to outsource clinical services such as emergency room staffing and anesthesiology in an attempt to become more efficient. Because these staffing groups employ a large number of specialty physicians, they may be able to provide more efficient services, especially in clinical areas that require around-the-clock coverage where the demand for services is high.
Mike Mikhail, MD, vice president of client services for Emergency Physicians Medical Group, says that hiring an emergency department management company can help to improve the profitability of hospitals whose demand for emergency services exceeds its emergency treatment capabilities. “An emergency management group can help make the emergency department more efficient by introducing management oversight and best practices, allowing more patients to be seen and keeping others from leaving to find another hospital,” he says. “Because a majority of hospital admits come from emergency walk-ins, driving more patients through an ER will create more admits, and therefore more profit for the hospital.”
An increasing number of hospitals are joint venturing with local physicians and surgery center management companies to offer outpatient services through the development of a surgery center.
According to Clete Walker, vice president of development for Surgical Care Affiliates, hospitals are beginning to focus on the need for a comprehensive outpatient strategy and recognizing the need to partner with doctors to effectively execute on this strategy. Mr. Walker reports that he has seen an increased interest from hospitals in joint venture arrangements for outpatient services.
“More and more hospitals are realizing that their core competency is providing inpatient care; their outpatient cases are more costly per case and take up more of the physician’s and patient’s time than they do at an ASC,” he says. “As a result, hospitals are competing with physicians for outpatient cases. Hospitals with joint-venture agreements, however, do not have to compete with the physicians.”
Hospitals can leverage their standing in the community to partner with local physicians to share the revenue generated by efficient outpatient cases.
“We are in lean times, and lean times call for us to rethink our strategies,” says Mr. Walker. “It’s better for physicians, hospitals and other groups to work together to provide an efficient delivery system for patient care than for the groups to compete.”
Identifying and attracting additional physicians to bring cases to your hospital is another way that hospital leaders can increase profits. Physician-owned hospitals can bring in additional physicians as partners, while other types of facilities can recruit new physicians who are willing to perform cases at their hospitals.
“New physicians will bring in more cases and grow your profits,” says Ms. Worsham.
Ms. Worsham suggests polling your medical staff for names of local physicians to target and inviting them into the facility. During the visit, Ms. Worsham recommends that hospitals work to “wow” the target physician. “We work tirelessly to promote the services we can offer them,” she says.
When a new physician begins performing cases at one of Ms. Worsham’s facilities, that physician is assigned a concierge. “We have strong internal programs in place for this first day. A concierge is assigned to each new physician who provides them with a tour facility and walks them through every aspect of their day,” says Ms. Worsham.
Hospitals may also be able to grow case volume and profits by adding new service lines. However, hospitals need to be careful to do their homework on the expected profitability and ROI for any new lines added, especially in a market where access to the funds required to invest in new service lines may be tight.
“You have to look at what the market needs are and where you’re going to get the referrals from,” says Ms. Worsham. “Meet with local physicians and interview them about their needs and the number of cases they see that could utilize a new service.”
Hospitals should also be sure to examine the competitive landscape for any new service line.
Ms. Worsham reports that her facilities have had great success from adding a hyperbaric service line because few competitor hospitals were offering this service.
Hospitals that use hospitalists to care for patients can benefit from the more efficient care and better documentation that specialized hospitalists can potentially provide.
“A protocol-based hospitalist program can increase efficiency and help to reduce the length of stay for patients, which can increase case volume without the need for additional beds,” says Mr. Kaufman.
Hospitals should consider employing these specialists as a means to improving care and enhancing their bottom lines, according to Mr. Kaufman.
Stephen Houff, MD, president and CEO of Hospitalists Management Group, says that hospitalist groups can provide effective care to patients and possibly increase reimbursement. “Hospitalists may be the most reliable and cost-effective means available for hospital leaders to transform medical delivery in their health system,” he says. “Through shared vision, an effective hospitalist team partners with hospital leadership to improve patient safety and access, streamline care, improve patient and family satisfaction, enhance reimbursement via improved clinical documentation and provide seamless transition to post-discharge care.”
One of the most important ways that hospitals can improve their profitability is by continually evaluating and renegotiating their managed care contracts.
“Hospitals must demand their fair share of premiums from third-party payors in order to subsidize the underpayment of Medicare and Medicaid,” says Mr. Kaufman. “Hospitals need to focus on reducing their cost structure as much as possible to approach breaking even with Medicare reimbursement rates, but that only goes so far.”
Mr. Kaufman recommends that hospitals only agree to contracts that reimburse at 130-140 percent of cost. “If a facility is not big enough or strong enough to get these rates, then they should look at merging with a larger facility,” says Mr. Kaufman.
Ms. Worsham suggests that hospitals perform a profitability analysis by payor and by procedure in order to determine where a facility is losing money and identify any trends. She also suggests that hospitals evaluate older contracts due to changes in severity-based DRGs and carve out the reimbursement of implants in order to ensure they are reimbursed appropriately for the costs associated with these.
Ms. Worsham also suggests that hospitals evaluate contracts on a quarterly basis, even if the contract is not near expiring. She suggests that hospital leaders examine the contracts with the following questions in mind:
• Is revenue where we thought it would be given reimbursement rates and volume of policy holders?
• Are we being paid as agreed upon in the contract?
• Are we being paid in a timely manner?
Contracts that are determined to be “high risk” should be renegotiated. Make sure your contracts contains a material harm clause, which will allow you to readdress terms of contracts that have become financially harmful to the facility, according to Ms. Worsham. Renegotiating contracts can be very valuable — one hospital Ms. Worsham advises will gain $500,000 this year due to renegotiations.
Hospitals that focus on enacting these best practices are likely to see improvements in their profitability; however, hospitals can also benefit by using today’s economic conditions as an opportunity to improve their overarching approach to business, creating a more sustainable organization in the future.
“When profits were high, hospitals had the luxury of being sloppy in some areas; now we must run a tighter ship,” says Ms. Floria. “This will benefit the industry in the long-run.”
Hospitals can also use this opportunity to find creative solutions to problems that plague their facilities.
Goshen Health System, for example, recently enacted a program in which the hospital pays the premium required to sustain Cobra benefits for recently laid-off patients seeking care. “We are willing to be creative with our patients,” says Ms. Floria. “We pay for benefits when certain patients cannot. The revenue we receive from caring for these patients recoups this cost and provides us with additional cash flows that likely would have been uncollected or written off to charity care or bad debt.”
This idea, which was enacted during lean times to improve profitability, will continue to benefit the hospital’s bottom line, even when profitable times return.
Contact Lindsey Dunn at lindsey@beckersasc.com.


