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What separates high- and low-performing hospitals in 2025

Hospital finances showed signs of improvement at the end of the second quarter, though notable performance gaps remain between higher- and lower-performing facilities, according to Kaufman Hall’s latest “National Hospital Flash Report,” published Aug. 11.
The median monthly operating margin index rose to 3.7% in June, up from 1.9% in May, though the pace of improvement remains uneven and somewhat unexpected amid recent market turbulence.
Hospitals in the Northeast and Mid-Atlantic reported the largest year-over-year increases in operating margins at 38%, followed by the South and Midwest at 29%. The West and Great Plains saw declines of 13% and 27%, respectively. Smaller and mid-size hospitals generally fared better than large facilities: hospitals with 26 to 299 beds saw margin gains between 17% and 30%, while those with more than 500 beds experienced a 29% decline.
“Higher performing hospitals are nimbler on both the revenue and expense sides,” Erik Swanson, managing director and data and analytics group leader at Kaufman Hall, said in a news release. “They may be expanding their outpatient footprint, diversifying services or managing expenses like purchased services by centralizing some functions. They are also more likely to have value-based care or bundled care arrangements in place.”
In 2025, top-performing hospitals are setting themselves apart from lower-performing facilities through a combination of strategic, operational and financial factors. According to Kaufman Hall and Fitch Ratings, the key differentiators include:
1. Strong market presence in growth regions: Hospitals located in expanding markets — especially in the South, Midwest and Northeast — are benefiting from rising demand, better payer mixes and stronger revenue potential. These organizations are leveraging local demographics and economic growth to drive performance.
2. Workforce recruitment and retention. Talent remains a key differentiator. High performers are more successful in hiring and retaining clinical and nonclinical staff amid national shortages, allowing them to maintain service capacity and quality care while controlling labor costs.
3. Aggressive payer strategy: Top-tier hospitals are skilled at negotiating favorable payer contracts, often using a “mind the gap” approach to keep reimbursement rates at the upper end of the scale. These hospitals maximize market leverage to drive revenue growth.
4. Operational agility: High-performing hospitals are nimble and can adjust quickly to changing conditions. They centralize purchased services, optimize supply chains and adapt care models to improve efficiency.
5. Investment in technology and infrastructure: Successful systems are proactively investing in AI, health IT and data analytics. These investments support care delivery and administrative efficiency and prepare hospitals for value-based care and alternative payment models.
6. Outpatient expansion and service diversification: Expanding outpatient footprints and diversifying service lines allow top hospitals to meet evolving patient demand and offset pressures on inpatient care, particularly in high-cost settings.
7. Proactive real estate and capital management. Strong performers are strategically managing real estate assets to bolster balance sheets and fund growth initiatives, such as facility modernization and digital transformation.
In contrast, lower-performing hospitals, often in rural or underserved regions, struggle with:
- Limited access to capital
- Declining patient volumes or poor payer mixes
- Severe staffing shortages
- High dependency on public reimbursement
- Little room for investment in innovation or infrastructure
Fitch warns that this divergence is becoming a “trifurcation” of hospital performance, with institutions separating into top-tier, middle-tier and lower-tier segments. Without strategic shifts, the financial gap may widen in the years ahead.
Top-performing hospitals will “have a predisposition to maximize that market essentially with annual payer negotiations, in a ‘mind the gap’ mentality that keeps them at the upper end of the payment scale,” Fitch said in a recent report.
Meanwhile, most hospitals are expected to remain in a middle band: operating sustainably but with limited margin growth and persistent staffing challenges. Those at the bottom of the scale face declining volume and payer mix issues and will likely need to rely heavily on outside cash to stabilize, according to Fitch.
The latest hospital financial reports indicate that 2025 performance gains are unevenly distributed, with the gap between top and bottom performers potentially widening as financial pressures persist.
How to Get a High Paying Contract Nursing Job
Contract nursing offers the chance to do meaningful work, gain diverse experience, and earn competitive pay. Whether you’re pursuing contract nursing jobs, per diem nursing positions, or rapid response assignments, the key to maximizing your income is preparation and strategy.
If you’re ready to secure a high-paying contract nursing job, use these proven tips to set yourself apart and negotiate pay that reflects your expertise.
Your resume is your first impression. A clear, polished resume highlights your skills, certifications, and professional accomplishments, and it determines whether you’ll be invited to interview.
Include:
- Your nursing specialties (such as ICU, emergency department, or medical imaging)
- Certifications (like ACLS, BLS, or specialty credentials)
- Details about your experience in different care settings, such as inpatient care, skilled nursing facilities, or acute care staffing
It’s normal to have employment gaps but be ready to confidently explain them during interviews. A well-organized resume positions you as a serious professional ready for high-paying nursing contracts.
Keeping your credentials updated makes you a more attractive candidate and can improve your earning potential.
Make sure to:
- Renew essential licenses and certifications promptly.
- Consider adding specialty certifications that are in demand for travel nursing jobs and contract assignments.
- Stay up to date with immunizations required by hospitals and clinics. Being ready with all documentation can speed up onboarding and help you access crisis response nursing jobs or urgent needs contracts that often pay premium rates.
The more prepared you are, the easier it is for a nurse staffing agency or recruiter to match you with higher-paying positions.
Professional references can be the deciding factor in landing a top-paying assignment.
Employers and recruiters rely on references to verify your:
- Clinical skills
- Professionalism
- Reliability
Choose references who can confidently speak to your work ethic and performance. Positive recommendations can open the door to flexible nursing shifts, per diem contracts, and specialized roles that pay more.
Flexibility is often rewarded in the world of contract nursing.
Consider these options to boost your pay:
- Accepting night shifts or weekends, which usually come with higher hourly rates.
- Taking assignments in locations experiencing shortages, such as rural facilities or emergency department nursing jobs.
- Being open to rapid response contracts or crisis response assignments, which often offer premium compensation.
When you demonstrate a willingness to adapt, you make yourself more valuable to medical staffing agencies and healthcare employers.
In contract nursing, your reputation follows you from one facility to the next. A strong track record makes it easier to secure higher-paying contracts and preferred assignments.
Tips for maintaining a great reputation:
- Be punctual and dependable.
- Communicate clearly with staffing agencies and supervisors.
- Go the extra mile to provide excellent patient care.
Facilities are willing to pay more to bring on nurses with proven reputations for excellence.
Being a contract nurse offers countless benefits, from career variety to premium pay. To make the most of your opportunities:
- Invest time in preparing a strong resume.
- Keep certifications and immunizations current.
- Maintain excellent references.
- Stay flexible with shifts and assignments.
- Build and protect your professional reputation.
When you combine preparation with dedication, you can consistently secure high-paying contract nursing jobs that match your skills and goals.
If you’re looking for your next opportunity, Staff Relief, Inc. is here to help. We partner with hospitals, clinics, and healthcare facilities to connect nurses with the best assignments in Georgia and beyond.
Contact us today to explore available contracts and start earning what you deserve.
Former nurse marks reaching 102 with advice to ‘stay active’
A former nurse, dubbed “inspirational” by care home staff, has celebrated her 102nd birthday with recommendations for a long, happy life.
Diana Creasey, who moved to Woodpeckers care home in the New Forest during 2023 when she was 100, shared her latest birthday with family, friends and staff.
“Stay active, keep going, follow a good diet and make sure to have lots and lots of fresh air”
Diana Creasey
Asked for the secret of her longevity, she said: “Stay active, keep going, follow a good diet and make sure to have lots and lots of fresh air. And a glass of sherry helps!”
Her advice follows a lifelong career in nursing and healthcare, both in paid roles and, following retirement, as a care volunteer for several years at Lymington’s Oakhaven hospice.
After growing up in North Devon in the 1920s and 30s, Ms Creasey trained as a nurse and worked in plastic surgery nursing during the Second World War.
Serving at London hospitals, she cared for many army personnel coming back from the horrors of the frontline.
One memory from of Blitz was nursing in an underground basement hospital with pregnant women on one side of the ward and casualties on the other. “It was a very stressful time,” she recalled.
Woodpeckers companionship team member Sian Harris said Ms Creasey remained very active, taking daily walks around the garden with the help of staff.
“She was an inspiration when she moved to Woodpeckers aged 100,” said Sian. “And she is still inspiring the staff and residents now aged 102.
“The very fact she is this remarkable age and still as active as she is makes her truly very special,” added Ms Harris.
Woodpeckers in Brockenhurst is run by care home provider Colten Care. It operates 21 care homes in Hampshire, Dorset, Wiltshire and West Sussex.
Hiring More Nurses Generates Revenue for Hospitals
Underfunding is driving an acute shortage of trained nurses in hospitals and care facilities in the United States. It is the worst such shortage in more than four decades. One estimate from the American Hospital Association puts the deficit north of one million. Meanwhile, a recent survey by recruitment specialist AMN Healthcare suggests that 900,000 more nurses will drop out of the workforce by 2027.
American nurses are quitting in droves, thanks to low pay and burnout as understaffing increases individual workload. This is bad news for patient outcomes. Nurses are estimated to have eight times more routine contact with patients than physicians. They shoulder the bulk of all responsibility in terms of diagnostic data collection, treatment plans, and clinical reporting. As a result, understaffing is linked to a slew of serious problems, among them increased wait times for patients in care, post-operative infections, readmission rates, and patient mortality—all of which are on the rise across the U.S.
Tackling this crisis is challenging because of how nursing services are reimbursed. Most hospitals operate a payment system where services are paid for separately. Physician services are billed as separate line items, making them a revenue generator for the hospitals that employ them. But under Medicare, nursing services are charged as part of a fixed room and board fee, meaning that hospitals charge the same fee regardless of how many nurses are employed in the patient’s care. In this model, nurses end up on the other side of hospitals’ balance sheets: a labor expense rather than a source of income.
For beleaguered administrators looking to sustain quality of care while minimizing costs (and maximizing profits), hiring and retaining nursing staff has arguably become something of a zero-sum game in the U.S.
But might the balance sheet in fact be skewed in some way? Could there be potential financial losses attached to nurse understaffing that administrators should factor into their hiring and remuneration decisions?
Research by Goizueta Professors Diwas KC and Donald Lee, as well as recent Goizueta PhD graduates Hao Ding 24PhD (Auburn University) and Sokol Tushe 23PhD (Muma College of Business), would suggest there are. Their new peer-reviewed publication* finds that increasing a single nurse’s workload by just one patient creates a 17% service slowdown for all other patients under that nurse’s care. Looking at the data another way, having one additional nurse on duty during the busiest shift (typically between 7am and 7pm) speeds up emergency department work and frees up capacity to treat more patients such that hospitals could be looking at a major increase in revenue. The researchers calculate that this productivity gain could equate to a net increase of $470,000 per 10,000 patient visits—and savings to the tune of $160,000 in lost earnings for the same number of patients as wait times are reduced.
“A lot of the debate around nursing in the U.S. has focused on the loss of quality in care, which is hugely important,” says Diwas KC.
But looking at the crisis through a productivity lens means we’re also able to understand the very real economic value that nurses bring too: the revenue increases that come with capacity gains.Diwas KC, Goizueta Foundation Term Professor of Information Systems & Operations Management
“Our findings challenge the predominant thinking around nursing as a cost,” adds Lee. “What we see is that investing in nursing staff more than pays for itself in downstream financial benefits for hospitals. It is effectively a win-win-win for patients, nurses, and healthcare providers.”
To get to these findings, the researchers analyzed a high-resolution dataset on patient flow through a large U.S. teaching hospital. They looked at the real-time workloads of physicians and nurses working in the emergency department between April 2018 and March 2019, factoring in variables such as patient demographics and severity of complaint or illness. Tracking patients from admission to triage and on to treatment, the researchers were able to tease out the impact that the number of nurses and physicians on duty had on patient throughput. Using a novel machine learning technique developed at Goizueta by Lee, they were able to identify the effect of increasing or reducing the workforce. The contrast between physicians and nursing staff is stark, says Tushe.
“When you have fewer nurses on duty, capacity and patient throughput drops by an order of magnitude—far, far more than when reducing the number of doctors. Our results show that for every additional patient the nurse is responsible for, service speed falls by 17%. That compares to just 1.4% if you add one patient to the workload of an attending physician. In other words, nurses’ impact on productivity in the emergency department is more than eight times greater.”
Adding an additional nurse to the workforce, on the other hand, increases capacity appreciably. And as more patients are treated faster, hospitals can expect a concomitant uptick in revenue, says KC.
“It’s well documented that cutting down wait time equates to more patients treated and more income. Previous research shows that reducing service time by 15 minutes per 30,000 patient visits translates to $1.4 million in extra revenue for a hospital.”
In our study, we calculate that staffing one additional nurse in the 7am to 7pm emergency department shift reduces wait time by 23 minutes, so hospitals could be looking at an increase of $2.33 million per year.Diwas KC
This far eclipses the costs associated with hiring one additional nurse, says Lee.
“According to 2022 U.S. Bureau of Labor Statistics, the average nursing salary in the U.S. is $83,000. Fringe benefits account for an additional 50% of the base salary. The total cost of adding one nurse during the 7am to 7pm shift is $310,000 (for 2.5 full-time employees). When you do the math, it is clear. The net hospital gain is $2 million for the hospital in our study. Or $470,000 per 10,000 patient visits.”
These findings should provide compelling food for thought both to healthcare administrators and U.S. policymakers. For too long, the latter have fixated on the upstream costs, without exploring the downstream benefits of nursing services, say the researchers. Their study, the first to quantify the economic value of nurses in the U.S., asks “better questions,” argues Tushe; exploiting newly available data and analytics to reveal incontrovertible financial benefits that attach to hiring—and compensating—more nurses in American hospitals.
We know that a lot of nurses are leaving the profession not just because of cuts and burnout, but also because of lower pay. We would say to administrators struggling to hire talented nurses to review current wage offers, because our analysis suggests that the economic surplus from hiring more nurses could be readily applied to retention pay rises also.Sokol Tushe 23PhD, Muma College of Business
For state-level decision makers, Lee has additional words of advice.
“In 2004, California mandated minimum nurse-to-patient ratios in hospitals. Since then, six more states have added some form of minimum ratio requirement. The evidence is that this has been beneficial to patient outcomes and nurse job satisfaction. Our research now adds an economic dimension to the list of benefits as well. Ipso facto, policymakers ought to consider wider adoption of minimum nurse-to-patient ratios.”
However, decision makers go about tackling the shortage of nurses in the U.S., they should go about it fast and soon, says KC.
“This is a healthcare crisis that is only set to become more acute in the near future. As our demographics shift and our population starts again out, demand for quality will increase. So too must the supply of care capacity. But what we are seeing is the nursing staffing situation in the U.S. moving in the opposite direction. All of this is manifesting in the emergency department. That’s where wait times are getting longer, mistakes are being made, and overworked nurses are quitting. It is creating a vicious cycle that needs to be broken.”
Goizueta faculty apply their expertise and knowledge to solving problems that society—and the world—face. Learn more about faculty research at Goizueta.
*Ding, Tushe, Kc, Lee: “Frontiers in Operations: Valuing nursing productivity in emergency departments.” Manufacturing & Service Operations Management 26:4:1323-1337 (2024)
Georgia could see the largest shortage of RNs by 2036
Staffing is one of the biggest issues facing ASCs. A 2023 survey from ORManager found that in the last 12 months, 56% of ASCs reported an increase in volume. Despite this success, 68% of facilities also reported having a more difficult time recruiting experienced operating room nurses.
“I think the biggest threat towards ASCs in 2023 is staffing, especially qualified, experienced staffing in all areas of an ASC, including business office, pre-op, OR (both nursing and surgical technicians), post-anesthesia care unit and recovery nurses. In addition, sterile processing technicians,” Michael Powers, administrator of Knoxville, Tenn.-based Children’s West Surgery Center, told Becker’s. “Each of these areas require a certain set of skills that are acquired and honed over time. There is increased competition, and in fact it is hard to compete with large health systems/hospitals. I am also finding that ASCs are competing in the same region against one another for the available staffing pool.”
The HRSA report highlights nurse workforce projections from 2021 to 2036 generated using the agency’s health workforce simulation.
Here are the five states with the largest projected shortages of registered nurses by 2036, per the report:
1. Georgia: 29% projected shortage
Projected vacancies: 34,800
2. California: 26% projected shortage
Projected vacancies: 106,310
3. Washington: 26% projected shortage
Projected vacancies: 22,700
4. New Jersey: 25% projected shortage
Projected vacancies: 24,450
5. North Carolina: 23% projected shortage
Projected vacancies: 31,350
https://www.beckersasc.com/leadership/5-states-facing-the-biggest-nurse-shortages-by-2036
Breaking News
Hospital rethink energy infrastructure spend: 5 notes
Hospitals are increasingly seeking out new financial arrangements for energy management, transitioning capital expenditures into operating expenses, according to a report from Moody’s Investor Services.
“Hospitals and health systems are embracing [Energy as a Service] models to address aging utility infrastructure, enhance energy efficiency and support sustainability initiatives,” the report notes. “EaaS arrangements typically involve long-term partnerships with third-party providers who design, build, finance, operate and maintain energy systems. These models require limited upfront capital investment, allowing institutions to redirect financial resources while gaining access to modern energy technologies and expertise.”
Five takeaways from the report:
1. More health systems are choosing to outsource building maintenance and upgrades because there are predictable operating costs in the outsourced contracts as compared to owning the infrastructure outright.
2. The outsourcing strategy provides improved energy efficiency and lower upfront costs for hospitals, in addition to advanced technologies for energy management. Hospitals can avoid large capital expenditures as a result.
3. Some health systems are using EaaS to make progress on green and sustainability goals to reduce their carbon footprint.
4. Moody’s predicts hospitals will further deploy alternative energy sources to align their financial and sustainability goals.
5. EaaS does have some incremental costs and rigidity, which could lead to higher financing expenses for health systems as compared to traditional debt.
“The credit impact of EaaS projects will vary over time, depending on provider guarantees and financial strength,” the report notes. “As health systems continue to modernize and pursue sustainability, EaaS models are likely to play an increasingly important role, though institutions will need to carefully assess the long-term financial and operational implications of these arrangements.”
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Hospital readmission penalties shift based on Medicare Advantage penetration: Study
Readmission penalties for hospitals with greater Medicare Advantage penetration are distorted, possibly due to unobserved severity, according to a University of Michigan of Ann Arbor study published Jan. 22 in JAMA Network Open.
CMS’s Hospital Readmissions Reduction Program is a value-based initiative designed to deter readmissions and promote patient and caregiver engagement with discharge plans.
The researchers evaluated Hospital Readmissions Reduction Program data across fiscal years 2019 to 2022, focusing on six conditions targeted by the program: acute myocardial infarction, chronic obstructive pulmonary disease, heart failure, pneumonia, coronary artery bypass graft surgery, and elective primary total hip or knee arthroplasty. The study encompassed 3,203 hospitals.
Here are four notes from the research:
1. After accommodating for MA penetration, estimates suggested hospitals in the first quintile of Medicare Advantage penetration were penalized $30,746 more on average versus those in the fifth quintile, which were penalized $26,915 less.
2. Peer grouping, or comparing hospitals to only similar ones, did not resolve the penalty differences.
3. Average MA penetration increased from 25.3% to 29.9% throughout the studied timeframe.
4. Unobserved severity — patient well-being factors that may not present in claims data — could be one issue in the program. Risk adjustment may not account for every indicator of patient status. “Because MA beneficiaries are unobservably healthier than traditional Medicare counterparts on average, hospitals with greater MA beneficiary shares likely have unobservably higher-severity TM populations,” the paper said.
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Is ‘follow up in 1 week’ costing health systems capacity?
A common acute care discharge order, “follow up in one week with primary care,” is a virtually impossible task amid ever-growing waitlists at primary care clinics across the U.S. So what if healthcare facilities stopped defaulting to this order?
That is a question Craig Cheifetz, MD, president of Inova Health System’s primary care service line, is working through alongside a clinical council at the Fairfax, Va.-based system.
Inova is approaching the patient access issue from several angles, including shared medical visits, e-consults, primary care walk-in clinics and plans for an after-hours virtual clinic.
Improving access to care could also be done through hiring more people and building more care facilities, but there is another, less expensive approach, according to Dr. Cheifetz, who has worked at Inova for about 29 years.
For months, Dr. Cheifetz and the clinical council have discussed the idea of changing follow-up discharge orders based on each patient’s needs. The usual “follow up in one week” discharge order is more of a reflex than a national or organizational guideline, he said.
As president of the system’s primary care service line, he oversees approximately 330 primary care physicians and advanced practice providers at 30 primary care clinics in Northern Virginia. A constant frustration that reaches his ears is around the routine “follow up in one week” order.
“If a very busy emergency room for the majority of time says, ‘Follow up with primary care in one week,’ those who really need it are going to be struggling against those who may not need it,” Dr. Cheifetz said.
Similar to triage in emergency medicine, it could be beneficial to examine a patient’s readmission risk, condition and other factors to determine the appropriate timeline for a follow-up. If everyone receives the same time frame of one week, it clogs the system and sets an impossible goal.
“If the patient’s medical situation stipulates they need that [one week] follow up, that makes complete sense,” he said. “But we’re talking specifically about chronic, stable follow up, not somebody who has a changing situation.”
Shifting the cadence of follow-up discharge orders can create capacity for new patients and higher acuity cases by breaking the routine of writing “follow up in three months” orders for chronic, stable cases, Dr. Cheifetz said.
For example, if there are Type 2 diabetes patients who are seen every three months but can be safely moved to a four-month follow-up cadence, capacity opens up.
“As I go out there and talk to folks, all I’m saying to them is, ‘I’m not getting on a soapbox and saying anybody’s wrong,’” he said. “I’m saying, ‘Look at your data to determine if you have capacity that won’t impact your patients or your clinical outcomes.’ So you can say it’s a hypothesis, but it’s a hypothesis that we can watch carefully in healthcare.”
Inova is in the education and technology phase of the idea, Dr. Cheifetz said. The system is working to build algorithms to educate and prompt providers to ask themselves, What is the appropriate follow-up timing for this patient? Does this patient need to be seen in seven days, or can they be seen in 14 days?
“We’re naturally increasing capacity, without hiring more people and without building more sites and potentially [being] able to get people in sooner,” Dr. Cheifetz said. “This is just a piece to our strategy playbook to try to enhance access.”
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The hospitals, health systems cutting jobs in 2026
A number of hospitals and health systems are reducing their workforces amid ongoing financial strain. Executives have cited a mix of factors — including lower reimbursement, rising labor and supply costs, and the need to realign operations — as drivers of these decisions. For many organizations, the moves are part of broader efforts to stabilize finances and preserve long-term sustainability.
Below are job eliminations announced in 2026.
Editor’s note: This webpage was created Jan. 23 and will be continually updated.
January
Pomona (Calif.) Valley Hospital Medical Center shared plans to eliminate 265 positions amid significant state and federal funding cuts. The 427-bed nonprofit community medical center said the cuts affect management, clinical and nonclinical roles, including seven registered nurses.
Ogdensburg, N.Y.-based North Star Health Alliance shared plans to eliminate more than 100 positions across its clinical and nonclinical and management teams. The health system comprises Carthage (N.Y.) Area Hospital, Ogdensburg, N.Y.-based Claxton-Hepburn Medical Center and Medical Campus, and Watertown, N.Y.-based North Country Orthopaedic Group, according to its website.
Livonia, Mich.-based Trinity Health is transitioning certain nonpatient-facing revenue cycle functions to an external partner, resulting in a 10.5% reduction in positions across the department, the health system confirmed in a statement shared with Becker’s. The health system, which has about 133,000 employees across 25 states, declined to provide further details, including how many employees will be affected.
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US hospitals brace for severe winter storm
Hospitals and healthcare facilities are rescheduling appointments, stocking up on medical supplies and coordinating with maintenance crews before a brutal winter storm sweeps across two-thirds of the U.S.
The National Weather Service expects a “significant, long-duration winter storm” to travel across the country, starting in the Southwest on Jan. 23 to the Northeast by Jan. 25.
Heavy snow, “catastrophic ice accumulation” and “bitterly cold temperatures and dangerously cold wind chills” will begin in the Southern Plains as the storm moves northeastward, covering the Mississippi Valley, Southeast and the Northeast.
Snowfall will exceed 12 inches in some regions, creating hazardous travel conditions. Widespread freezing rain and sleet will likely prompt power outages and infrastructure damage, according to the National Weather Service.
CVS and Walgreens are reminding patients to refill and pick up prescriptions as soon as possible. Walgreens also said patients with temperature-sensitive medications, such as insulin, should review storage instructions in the event of a power outage.
Several hospitals and health systems told local news outlets they are preparing accommodations for staff, including housing and food, and setting up command centers to ensure continuity of care during dayslong power outages.
Also in preparation for power outages, Tennova Healthcare in Knoxville, Tenn., told CBS affiliate WVLT it has secured mobile backup generators with plans to keep its hospitals and emergency departments open during the storm.
With subfreezing temperatures and ice accumulation in Fort Worth, Texas, the city’s government has brined all roadways leading to hospitals.
In North Carolina, health system leaders told ABC 11 their hospitals will remain open but added that operations at outpatient clinics could be limited. Employees at Durham, N.C.-based Duke University Health System have contacted some infusion and dialysis patients to reschedule appointments.
UVA Health in Charlottesville, Va., is also rescheduling outpatient clinic appointments and nonurgent procedures. The four-hospital system is also working to discharge inpatients ahead of the storm to create more capacity, according to WVIR, an affiliate of NBC and The CW.
In Maryland, where snow could reach between 5 and 18 inches, Annapolis-based Luminis Health is considering rescheduling elective surgeries and delaying opening outpatient centers, according to The Baltimore Banner.
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Georgia hospital plans tech upgrades with rural health funding
Bainbridge, Ga.-based Memorial Hospital and Manor hopes to leverage the $50 billion federal Rural Health Transformation Program to make technology improvements, the Post-Searchlight reported.
The organization, which includes an 80-bed hospital and long-term and personal care facilities, is eligible for the $219 million that Georgia received as part of the initiative. The health system is targeting robotic and cybersecurity updates.
“Robotics is super expensive, and it’s in very limited places throughout the southeast part of Georgia,” Memorial Hospital and Manor CEO LaDon Toole told the news outlet. “If we were able to get robotics, that’d be wonderful, but it’s a very big price tag — over $2 million to have robotics in this hospital. But you’re not gonna find a surgeon in the future if you don’t invest in technology because they’ll go to other places.”
The hospital was hit with a ransomware attack in 2024, after which it partnered with the Georgia Cyber Innovation and Training Center on a pilot program to identify its cybersecurity weaknesses, according to the Jan. 22 story. But the organization could stand to add more servers and further boost its cyber defenses.
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Why one hospital set a 1:4 cap on nurse-to-patient ratios
Goshen (Ind.) Hospital made a bold commitment in November: implementing a maximum 1-to-4 nurse-to-patient staffing ratio across all inpatient units.
The move reflects a strategic shift to reinvest funds traditionally spent on overtime and incentive pay into sustainable nurse staffing — a decision aimed at strengthening retention, improving care, and ultimately reducing costs, according to Julie Crossley, MSN, RN, the hospital’s chief nursing officer. The 1-to-4 ratio serves as an upper limit, not a blanket assignment, she said in an interview with Becker’s. Many units, such as critical care and step-down, frequently operate with fewer patients per nurse based on acuity.
Just a few months into the change, Goshen is already seeing signs that the investment is paying off. Some veteran nurses who had been weighing retirement say they now plan to stay longer, and early indicators point to improved patient care and stronger staff engagement.
Becker’s recently spoke with Ms. Crossley about what prompted the hospital to act now, how leaders determined the 1-to-4 threshold, and what early outcomes suggest about the sustainability of the model.
Question: What made now the right time for this decision, and what internal or external signals prompted action?
Julie Crossley: We identified an opportunity to redirect funds previously spent on overtime and incentive pay; to invest in staffing through improved nurse-to-patient ratios. This strategy will help us create a sustainable and supportive professional practice environment. The return on this investment is through improved patient outcomes and lower turnover costs. Attracting and retaining nursing talent is fundamental to achieve organizational priorities.
Q: How did you determine that a 1:4 ratio was the optimal threshold for both patient safety and nurse sustainability at Goshen? Were there specific clinical outcomes or workforce indicators that influenced this choice?
JC: Research demonstrates the strongest predictor of patient safety and highest quality of care, is safe nurse-to-patient ratios. And the reality is, that the work nurses are tasked with today is incredibly challenging. Over the last 27 years, I have watched the growing demands placed on nurses leading to record numbers of burnout in the profession.
Seasoned nurses are leaving at rates that are faster than the schools of nursing can prepare new grads. Addressing manageable workloads improves nurse well-being and strengthens our workforce, which will lead us to that highest quality of care. We have always had great staffing as a Magnet organization. This workforce strategy is a bold commitment to have the best staffing in our region. We expect this to not only attract but also retain nursing talent. Through data analysis and benchmarking, we determined one to four patient ratios was the commitment level necessary. And based on the inquiries and phone calls I have received from across the state, the reaction suggests one to four was the right decision.
Q: What was the most significant barrier you and your leadership team faced in putting this into practice? How did you work through it?
JC: Our analysis and planning determined that this was the appropriate strategy for Goshen Health. If you want different outcomes, different approaches are necessary. The barrier we face is filling the handful of open positions to have the necessary workforce to achieve one to four or less everyday. Through our successful recruiting, I expect the barrier to be addressed soon.
Q: Many hospitals voice concern that strict staffing ratios can be financially unsustainable or misaligned with flexible, team-based models of care. What is your response to those who say staffing ratios are too rigid for today’s care delivery landscape?
JC: Our analysis confirmed that this strategy was really one that was cost effective. It’s redirecting funds that we have historically been spending on incentive pay, traveler costs, overtime — all associated with the workforce. By doing this and strengthening our staffing ratios, we’re going to be more cost effective in the long run. What healthcare organization right now is not looking to be cost effective?
We expect a healthier work environment, improvements in quality of patient care, patient experience and nurse well-being. A strong workforce positively impacts the outcomes a healthcare organization is trying to achieve. Investing differently will lead Goshen to achieving and sustaining those outcomes. I am excited to see some of the early signs, validating this was the right strategy for us.
I understand the comments about rigidity with staffing ratios. I believe healthcare organizations face challenges and must determine their individual approach with the resources they have. For Goshen, the analysis was very clear.
Q: What early signs or feedback have you received since the shift — from nurses, patients, or other care team members?
JC: At the end of the day, when nurses care for fewer patients, patients have better care. Staffing is about giving that individualized care that patients deserve, and creating this environment where nurses can thrive. I can tell you that we’ve already seen some pretty positive outcomes since we’ve made this move. Naturally, when you increase the number of nurses, you improve outcomes. To name a few, I’ve walked these halls, and some of the seasoned nurses were telling me leading up to this decision that they were not sure that they could continue with the workload as it is today. Following this announcement, those seasoned nurses shared with me that they were considering retirement, and now they plan to stay longer. That is significant, especially when you look at the experience complexity gap that exists within healthcare today. Retaining seasoned nurses is huge.
Initially, we have experienced some other positive changes. Adherence to bedside reporting has improved, leading to a better patient experience. We have noted fewer call lights in the hospital environment, and observe more patients being walked in the halls. When you think about nurse sensitive indicators like falls and HAPIs, changes in progressive mobility have positive effects on quality of care and length of stay. We have seen improved communication and engagement in safety huddles and colleagues are leaving their shifts on time, decreasing overtime and improving work-life balance. These changes are improving our outcomes on all levels, organizationally, for the patient and the nursing colleagues.
Q: Earning Magnet with Distinction reflects excellence across many domains. Of all the elements that had to be “done well” for Goshen Hospital to achieve that honor, what’s one area you’d point to as exceptionally strong or defining for Goshen’s nursing culture?
JC: I believe we were the fifth organization to have received that level of distinction. Our culture is built on the foundation of empowering our colleagues through a program which we call ‘The Uncommon Leader.’ The underpinnings of that recognize that colleagues who are closest to the work can identify opportunities for improvement — improvement in many of our pillars.
At Goshen, the uncommon leader culture provides the foundation for our strong professional governance structure in nursing. Colleagues are empowered to shape the decisions that truly influence their clinical practice. Nurses own their professional practice, and have the opportunity to drive improvements around quality, satisfaction and work environment.
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Healthcare workplace injuries, by setting
In 2024, private industry employers in the U.S. reported 2.5 million nonfatal workplace injuries and illnesses, down 3.1% from the previous year, the Bureau of Labor Statistics reported Jan. 22.
Nonfatal recordable workplace injuries and illnesses include cases with days away from work, job restriction or transfer, along with other recordable cases.
In 2024, private industry employers in the healthcare and social assistance sector reported 553,800 nonfatal workplace injuries and illnesses, the third highest among sectors. The rate of nonfatal injury or illness per 100 FTE workers was 3.4 in 2024, down from 3.6 in 2023.
Here is a breakdown of private industry nonfatal workplace injuries and illnesses within healthcare:
Ambulatory health care services — 133,300
- Offices of physicians — 42,600
- Offices of dentists — 10,900
- Offices of other health practitioners — 11,100
- Outpatient care centers — 30,500
- Medical and diagnostic laboratories — 7,200
- Home healthcare services — 18,100
- Other ambulatory healthcare services — 12,700
- Ambulance services — 8,500
Hospitals — 216,000
- General medical and surgical hospitals — 199,900
- Psychiatric and substance abuse hospitals — 7,800
- Specialty hospitals — 8,300
Nursing and residential care facilities — 141,600
- Skilled nursing facilities — 71,500
- Residential mental health and substance abuse facilities — 24,000
- Assisted living and continuing care retirement communities — 39,700
- Other residential care facilities — 6,400
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Emory rejuvenates brand: 7 things to know
Emory Healthcare refurbished its brand identity Jan. 21 across Atlanta and Central Georgia, according to a health system news release shared with Becker’s.
Seven things to know:
1. Emory Healthcare is an academic health system with 11 hospitals and provider locations across Georgia. Its network is the largest academically based, clinically integrated network in the state, with more than 3,800 physicians across more than 580 provider locations, according to its website.
2. Emory Healthcare said the refreshed look “reflects the strength of its academic roots, the humanity of its care and its vision for the future of healthcare — one defined by discovery, innovation and deep community connection.”
3. The brand expression also features a new tagline, “The frontline of care, the forefront of discovery,” which Emory believes bolsters the system’s academic and clinical positioning.
4. Emory dubbed the new brand color “innovative green,” which the health system said “symbolizes life, healing, renewal and hope.”
5. As part of the launch, Emory Healthcare also activated City Pulse, a large-scale community illumination event whereby member hospitals and clinics, as well as iconic landmarks across the Atlanta metro area and Central Georgia, were bathed in a glowing green light. The 12-hour nighttime display began at 6:30 p.m., Jan. 21, and ran through 6:30 a.m., Jan. 22.
6. In addition, Emory Healthcare introduced Aurora portals — illuminated, circular sculptural installations placed in high-visibility locations in the community.
7. In spring 2026, the health system plans to launch Breakthrough Spaces — pop-up installations across the Atlanta area designed to showcase medical innovation and engage the public.
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10 best, worst cities for STEM jobs
Boston tops WalletHub’s 2026 ranking of the best cities for science, technology, engineering and math jobs.
The personal finance website compared 100 of the most populated U.S. metropolitan statistical areas across three dimensions: professional opportunities, STEM-friendliness and quality of life.
WalletHub evaluated those dimensions using 21 metrics, ranging from job openings for STEM graduates per capita to singles-friendliness. Each metric was graded on a 100-point scale, with 100 representing the best job markets for STEM professionals. Each metropolitan area’s overall score is based on its weighted average across all metrics. More information about the methodology is available here.
The best cities for STEM professionals, according to the analysis:
1. Boston
2. Atlanta
3. Seattle
4. Pittsburgh
5. Austin, Texas
6. San Francisco
7. Cincinnati
8. Salt Lake City
9. Minneapolis
10. Orlando, Fla.
The worst cities for STEM professionals, according to the analysis:
1. Cape Coral, Fla.
2. Jackson, Miss.
3. North Port, Fla.
4. Memphis, Tenn.
5. Little Rock, Ark.
6. Deltona, Fla.
7. McAllen, Texas
8. Winston-Salem, N.C.
9. Greensboro, N.C.
10. Oxnard, Calif.
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Clinicians should play bigger role in care transitions: Report
Clinicians should take on a more proactive role during post-acute care transitions, according to a review published Jan. 20 in JAMA Internal Medicine.
Researchers from University of California at San Francisco and Philadelphia-based University of Pennsylvania analyzed the post-acute care landscape for the review and highlighted potential opportunities for clinician involvement.
“Clinicians should proactively recognize post-acute care needs, advocate for specific post-acute care settings for targeted situations and assist [with] selecting an appropriate post-acute care facility,” the review authors said. “Post-acute care stays represent an opportunity for clinicians to revisit prognosis with patients and caregivers, engage in goals of care conversations and clarify plans for the future.”
Read the full review here.
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The fastest-growing healthcare roles in 5 US cities
Clinical fellows are among the fastest-growing healthcare roles in major U.S. cities, according to a Jan. 21 LinkedIn News post.
The post outlines the 10 fastest-growing jobs in 10 major metropolitan areas, five of which include a healthcare position. LinkedIn also compiled a national list of the 25 fastest-growing jobs, which included two healthcare roles.
The lists were created by analyzing millions of jobs started by LinkedIn members between Jan. 1, 2023, and July 31, 2025, to calculate growth rates for each job title. Internships, volunteer roles, interim roles and student roles jobs were not included.
Some cities also saw growth in leadership roles commonly found within hospitals and health systems, such as human resources executives in Houston and chief information security officers in Boston and Los Angeles.
Here are the healthcare roles that landed on the city-specific lists, according to LinkedIn:
Atlanta: Clinical fellow (No. 8)
Chicago: Healthcare reimbursement specialist (No. 7)
Houston: Psychologist (No. 5), school nurse (No. 7), clinical fellow (No. 8)
Philadelphia: Medical professor (No. 3), emergency medicine physician (No. 5)
San Francisco: Medical sales representative (No. 8)
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With 600+ measles cases, South Carolina has largest outbreak in US
About a year after West Texas reported a large measles outbreak, South Carolina has the most measles cases of any U.S. state so far in 2026.
The state’s health department is counting 646 cases as of Jan. 20. Most cases are in Spartanburg County, a county in northwest South Carolina that is about 70 miles from Charlotte, N.C.
This figure far surpasses the 145 cases reported by the CDC as of Jan. 13. Some jurisdictions report probable measles cases; however, the CDC only reports confirmed cases that jurisdictions have notified to CDC.
South Carolina far exceeds other states, according to CDC data on confirmed measles cases. In 2026, eight other states have reported confirmed measles cases to the CDC: Utah with 14, Ohio (three), Florida (two), North Carolina (two), Oregon (two), Arizona (one), Georgia (one) and Virginia (one).
There are 538 people in quarantine and 33 in isolation in South Carolina, according to the South Carolina Department of Public Health.
“We feel like we’re really kind of staring over the edge, knowing that this is about to get a lot worse,” said Johnathon Elke, MD, emergency medicine physician from Greenville, S.C.-based Prisma Health, at a Jan. 16 press briefing, according to NBC News.
The U.S. might lose the measles elimination status it has held since 2000. The status can be removed after one year of transmission — but confirming a link between the West Texas measles outbreak in January 2025 to the measles outbreaks in South Carolina and other states in January 2026 is tricky, according to The New York Times.
In 2025, the CDC reported 2,242 confirmed measles cases — a significant increase from 2024, which saw 285 confirmed cases. So far in 2026, the CDC has confirmed 171 measles cases.
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Telehealth doesn’t lead to ‘runaway utilization’: Michigan Medicine study
Increased telehealth use since the pandemic has not been associated with a rise in overall healthcare utilization, according to a study at Ann Arbor-based Michigan Medicine.
The researchers analyzed 538.8 million Medicare fee-for-service outpatient office visits from January 2019 to June 2024, finding that the total number of visits stabilized or even declined slightly among patients with higher telehealth use, per the December study in Health Affairs Scholar. CMS telehealth flexibilities are set to expire Jan. 30, which would leave Medicare beneficiaries unable to access virtual care.
“One of the things that is paralyzing the policy debate is uncertainty and concern about whether covering telehealth in parity with in-person care would be associated with runaway utilization. But we don’t see that here,” said study lead author James Lee, MD, a national clinician scholar at University of Michigan’s Institute for Healthcare Policy and Innovation and a clinical instructor at its medical school, in a Jan. 15 news release.
While the study was limited to outpatient office visits and Medicare fee for service, the researchers noted that the findings aligned with other studies that also show that the rise in telehealth doesn’t appear to have changed overall healthcare use.
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Nursing fundamentals boost patient experience at Ascension hospital
A renewed focus on core nursing practices at Ascension St. Vincent’s Clay County in Middleburg, Fla., led to significant gains in patient experience.
Patient feedback highlighted opportunities to improve nurse response times, communication and care team coordination, according to Chief Nursing Officer Sadie Durham, DNP, RN.
In late 2024, the hospital trained all 275 of its inpatient nurses and patient care technicians on bedside shift reporting and hourly rounding. Charge nurses underwent the training first and led change management efforts. After the training, nurse leaders directly observed staff to confirm they understood the new processes and were applying them consistently, according to a Jan. 16 news release.
Within several months, the hospital’s net promoter score increased by nearly 40 points.
“We saw double digit improvement not only in NPS but key journey points like nurse interaction and respect for time,” Dr. Durham said in a statement to Becker’s. “These improvements happened within a few short months of program implementation and have sustained through 2025.”
Ascension St. Vincent’s Clay County is a full service, 134-bed hospital that opened in 2013 and is part of St. Louis-based Ascension.
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A rural Washington hospital’s roadmap to financial recovery
As rural hospitals across the nation continue to face mounting financial challenges and closures, East Adams Rural Healthcare’s Ritzville (Wash.) Hospital is emerging as a success story through aggressive operational and financial changes, with hopes to become the state’s first rural emergency hospital by April 1.
“We just don’t have a big enough population to support a critical access hospital,” Todd Nida, CEO of East Adams Rural Healthcare, told Becker’s. “The rural emergency hospital will be a saving grace.”
EARH issued a WARN notice in the fall of 2025 for the potential Jan. 7 closure or bankruptcy of the hospital, but improved its financial performance to avoid the deadline. Officials there moved toward an REH model after the hospital’s board approved a 2026 budget for the transition in late November 2025.
“One of our main purposes was to make sure we were here on Jan. 7, but to also make sure we are here on Jan. 7 for the next 50 years,” East Adams CFO Viola Babcock told Becker’s.
As of Jan. 16, the hospital still had zero days of cash on hand, with vendors that have waited around six months for payment. However, November and December financial improvements provided a strategic path forward to keep the system afloat.
Mr. Nida, who became interim CEO five months ago and now serves in a permanent role, said workforce reductions were the primary driver of financial improvement for the hospital. The hospital conducted 12 layoffs in July 2025, eight in September and will be reducing four more provider roles in January or February.
“The largest improvement was wages and benefits,” he said. “The impact of those layoffs drove the reduction in labor and benefits showing up in our November financials, which made a big difference. Next would be the increase driven by having a company like [Tacoma, Wash.-based] MultiCare handle our billing and revenue cycle work. Their proficiency greatly increased our revenue with that move. We also made sure that we had the right people in the right positions and paid correctly to ensure that nothing was missed after the layoffs that we had to do.”
The hospital’s conversion from a CAH to an REH will also greatly improve finances, with the facility targeting April 1 for CMS’s approval.
“Once CMS starts sending us the monthly check of $283,000, your cash on hand looks much better real fast,” Ms. Babcock said.
The REH model will let the hospital keep patients for an average of 24 hours versus a required immediate discharge, allowing for flexibility in providing community care while eliminating inpatient and swing bed services.
Transparency has also been key to EARH’s turnaround strategy. The hospital held two community forums to address concerns and outline a path forward.
“Everything we do we talk about, and share what the next steps are,” she said. “That includes the community…whether they asked a clinical, financial or legal question, they walked away from the meetings with answers.”
EARH COO Dallas Killian, who grew up in Ritzville, said the hospital has brought on an executive chef to open a cafe for inpatients while also offering employees meals, which has boosted morale. The hospital is also implementing scanning software to track inventory and is changing its group purchasing organization to secure stronger supply discounts.
“If you mind the pennies and the dimes, the dollars will take care of themselves, so just finding every way we can save the dime,” Mr. Killian said. “It’s been a great challenge for me, which I love a good challenge, but if we pay attention to the small things, the big things will take care of themselves.”
Looking ahead, EARH has two levy votes Feb. 10 that could bring $500,000 in additional annual revenue for the facility. Hospital leadership also plans to reissue bonds in 2026 to reduce interest rates and save anywhere from $200,000 to $500,000 yearly.
Despite EARH’s financial challenges over the years, Mr. Nida expressed optimism in serving as a model for other rural facilities that might be struggling.
“We’re hoping that by our example of enduring what we had to and persevering through it and formatting a path forward, we hope there’s a positive message to everyone out there. We hope that we can at least be a little bit of a light in that journey they can look to.”
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States ranked by ACA enrollment change since 2025
New Mexico has seen the biggest increase in ACA enrollment from 2025 to 2026, while North Carolina has seen the largest decrease, according to KFF.
The ranking below uses preliminary CMS data comparing similar periods during the 2025 and 2026 open enrollment periods. The figures do not include final enrollment totals for either year.
The 2026 data includes plan selections through Jan. 3 for federally-facilitated marketplaces and state-based marketplaces using HealthCare.gov, and through Dec. 27 for state-based marketplaces. Idaho is an exception, where open enrollment ran from Oct. 15 through Dec. 15.
The 2025 data includes plan selections through Jan. 4, 2025, for federally-facilitated marketplaces and state-based marketplaces using HealthCare.gov, and through Dec. 28, 2024, for state-based marketplaces.
As of Jan. 3, national marketplace enrollment stood at nearly 22.8 million, down about 3.5% from 2025.
States ranked by ACA enrollment change from 2025 to 2026:
- New Mexico: 19.5%
- District of Columbia: 9.7%
- Texas: 6.5%
- Maryland: 6.2%
- Massachusetts: 5%
- Connecticut: 3.8%
- Louisiana: 3.4%
- New Jersey: 3.2%
- Idaho: 2.6%
- California: 2.1%
- Pennsylvania: 1.3%
- Rhode Island: 0.9%
- Vermont: -0.8%
- Colorado: -0.9%
- Illinois: -0.9%
- Virginia: -2.1%
- Kansas: -2.4%
- Nevada: -2.5%
- Arkansas: -2.6%
- North Dakota: -3.2%
- New York: -3.3%
- Florida: -3.4%
- Montana: -3.4%
- Alabama: -3.5%
- Hawaii: -3.6%
- Nebraska: -4%
- Minnesota: -4.2%
- Michigan: -4.8%
- Washington: -4.9%
- New Hampshire: -5.3%
- Wisconsin: -5.6%
- South Dakota: -5.8%
- Kentucky: -6.1%
- South Carolina: -6.6%
- Utah: -6.9%
- Mississippi: -7%
- Maine: -7.7%
- Alaska: -8.3%
- Iowa: -8.4%
- Wyoming: -8.5%
- Missouri: -11.3%
- Tennessee: -11.3%
- Georgia: -12.8%
- Arizona: -13.8%
- Oregon: -14.1%
- Oklahoma: -14.4%
- Delaware: -14.7%
- Indiana: -14.7%
- West Virginia: -15%
- Ohio: -18.6%
- North Carolina: -21.1%
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Why today’s CNIO must plan for digital crisis
When clinical systems fail, nurses do not stop delivering care — they work around the technology. But those workarounds can yield medication delays, incomplete information and legal exposure that can follow a health system long after the screens come back on.
That shift is reshaping the chief nursing informatics officer role. Once centered on documentation and system adoption, CNIOs are increasingly accountable for how digital breakdowns, algorithmic tools and data gaps affect patient safety across the enterprise.
At Akron, Ohio-based Summa Health, CNIO Marc Benoy, BSN, RN, said the role has moved beyond serving as a connector between nursing and IT. Today, he views it as an executive function focused on clinical digital safety, resilience and risk — particularly when technology disruptions spill directly into care delivery.
“Digital workflows do not respect professional or departmental silos,” Mr. Benoy said. “That naturally expands the scope of accountability.”
That expanded scope reaches well past nursing workflows. CNIOs are often responsible for the reliability of clinical processes used by physicians, advanced practice providers and interdisciplinary teams, reflecting a reality in which digital workflows no longer align neatly with professional boundaries. As a result, CNIOs and CMIOs increasingly share governance over order entry, documentation integrity, decision support and AI-enabled tools.
That shared ownership has become unavoidable as digital risk shows up in places health systems once treated as purely technical. Cybersecurity incidents, for example, no longer stop at data loss. When systems are unavailable or degraded, clinicians still have to place orders, administer medications and communicate across teams — often without the digital scaffolding on which those workflows depend.
“When technology fails, it isn’t just an IT disruption,” Mr. Benoy said. “It becomes a patient safety event, an operational crisis and a legal vulnerability.”
That reality has pushed CNIOs into planning not just for downtime, but for clinical continuity under digital stress. Traditional workarounds — such as reverting to paper — no longer hold up against the complexity of modern care delivery.
Instead, CNIOs say their role increasingly involves identifying where digital fragility could compromise safety and redesigning workflows before a disruption forces clinicians to improvise in real time.
At, CNIO
Jared Houck, BSN, RN, said the role’s center of gravity has shifted upstream.
“The CNIO operates less as an implementer and more as a front-line leader,” he said, particularly as regulatory and safety expectations are embedded directly into system design.
At Cleveland-based MetroHealth System, CNIO Jill Evans, MSN, RN, echoed those sentiments, noting the role has moved decisively away from system rollout toward stewardship.
“CNIOs are no longer just implementers of systems,” she said. “We are the stewards of safe, compliant and ethically sound digital nursing practices.”
Artificial intelligence has accelerated that shift. As AI-enabled tools move from limited pilots into daily clinical use, CNIOs are increasingly involved in deciding where automation fits — and where it does not. Legal teams may negotiate contracts, but CNIOs say accountability for clinical reliance often rests with the leaders who authorize workflow integration.
“If a nurse or physician uses an AI-driven tool that fails due to bias or drift, accountability will focus on the executives who authorized its use,” Mr. Benoy said.
Interoperability has followed a similar trajectory. What was once framed as a compliance obligation is now widely treated as a patient safety issue when critical data fails to follow patients across care settings. CNIOs are increasingly accountable for ensuring digital pathways are reliable, traceable and defensible — especially as information blocking regulations frame access to data as a patient right.
Those pressures are reshaping how CNIOs define success. Adoption metrics still matter, but they no longer capture the full scope of the job. Increasingly, CNIOs are judged by whether technology-enabled care holds up under strain — during outages, cyber events, data gaps or algorithmic failure — and whether patients remain protected when it does not.
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McKinsey’s 2026 healthcare predictions: 5 takeaways for hospital leaders
To remain competitive in 2026 and beyond, healthcare leaders must improve performance, embrace technology and rethink traditional care models, according to a Jan. 12 report from McKinsey.
Here are five key takeaways for hospital leaders:
1. Healthcare EBITDA as a percentage of national health expenditures fell from 11.2% in 2019 to 8.9% in 2024 and is projected to dip to 8.7% in 2027.
2. Providers, along with payers, have absorbed much of the decline so far and are expected to remain under pressure in the near future. For hospitals, that includes rising levels of uncompensated care and reimbursement challenges tied to coverage shifts and policy changes.
3. Non-acute care continues to be the strongest growth area, driven by post-acute and outpatient services such as home health, hospice and ASCs. Other outpatient settings, including diagnostic imaging centers and dialysis clinics, are expected to see comparatively slower growth.
4. Recent EBITDA margin improvements have been supported by higher utilization, modest rate increases and easing inflation. Growth has been strongest in pre-acute settings — such as ASCs and urgent care centers, driven by sites-of-care shifts — and well as in post-acute segments that include home health and hospice amid an aging population.
5. General acute hospital EBITDA margins are projected to rise from 6.8% in 2024 to 7.6% in 2029, supported by reimbursement increases and cost-management efforts. However, hospitals are expected to face renewed headwinds through 2027 from factors including tariffs, subsidy expirations and federal policy changes.
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Average US family spent nearly $4K on healthcare in 2024: Report
The typical working family in the U.S. spent $3,960 on healthcare-related costs in 2024, including premiums and out-of-pocket expenses, according to a Jan. 13 report from the Center for Economic and Policy Research.
The report analyzed 2024 data from the Census Bureau’s Current Population Survey and found a high cost burden among working families, defined as those with at least one worker between the ages of 18 and 64.
Here are six findings from the report:
1. One in 8 working families spent more than 10% of their income on healthcare.
2. Ten percent of working families paid more than $14,800 in premiums and out-of-pocket costs.
3. Healthcare expenditures rose with education levels, from $1,575 for families with a worker who did not finish high school to $5,700 for families with a worker who holds an advanced degree.
4. Among families in the bottom income quintile, 22.1% spent at least 10% of their income on healthcare. The same was true for 16.9% of families in the second quintile and 17% in the middle quintile.
5. In the upper-middle-income bracket, 11.2% of families spent more than 10% of their income on healthcare.
6. Families in rural areas faced higher burdens: 18.8% spent more than 10% of their income on health insurance.
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Rural hospitals’ plans for transformation funds — if and when they arrive
As states finalize plans to administer billions of dollars through the federal Rural Health Transformation Program, rural hospital leaders are beginning to articulate what they hope the funds will enable, from shoring up fragile service lines to building long-term infrastructure that could determine whether their organizations remain viable.
CMS awarded $50 billion across all 50 states through the five-year program, which runs from 2026 through 2030. The initiative is intended to strengthen access, infrastructure and workforce capacity in rural communities. While state allocation plans vary and many are still awaiting federal approval, hospital executives are already thinking carefully about how the dollars could be used to support sustainability rather than short-term relief.
Across interviews, a consistent picture emerges: rural hospitals are prioritizing workforce stabilization, access to specialty and maternal care, technology and data infrastructure, and regional partnerships, with an emphasis on investments with an enduring impact.
Workforce remains the foundation
For many rural hospitals, workforce challenges sit at the center of transformation planning. Kelly Macken-Marble, CEO of Osceola Medical Center in Wisconsin, said early signals from the state suggest funds will be directed toward workforce, technology and rural partnerships. While details on grant mechanics are still emerging, hospital leaders are optimistic, particularly if funding can support recruitment, retention and collaboration rather than isolated programs.
“We are encouraged about the opportunity, specifically in the area of technology and innovation,” she said. “Grants for workforce and rural partnerships look to be focused on bringing together multi-sector partners. I’m hopeful that we will have the opportunity to be included in those partnerships as the grant process develops.”
In Oklahoma, workforce development is one of six pillars the state has outlined for its Rural Health Transformation Fund. Tom Vasko, CEO of Shattuck, Okla.-based Newman Memorial Hospital, said the state is prioritizing long-term capacity building, including efforts to grow and retain the next generation of rural healthcare workers.
“At Newman Memorial, we view the Rural Health Transformation Fund as a catalytic opportunity to accelerate work that is already underway, such as strengthening access, sustainability and quality of care for the communities we serve across Northwest Oklahoma,” he said. “While final allocations have not yet been determined, we anticipate pursuing targeted, initiative-aligned funding rather than a single lump sum award, with potential support spanning several million dollars over multiple years as programs are phased and scaled.”
Mr. Vasko aims to deploy funds across all six of the state’s priority areas, including telehealth and preventive care as well as chronic disease management. He also plans to facilitate more regional collaboration for reduced duplication and improved access across the hospital’s large service area.
“We also anticipate leveraging resources to grow and retain the next generation rural workforce, invest in data, analytics and health information exchange capabilities, and continue our transition toward value-based, outcomes-driven care models,” he said. “Newman’s approach is grounded in sustainability. Transformation dollars would be used primarily for startup, infrastructure, workforce onboarding and capability building, with clear pathways to long-term visibility through billable services, operational efficiencies and regional partnerships.”
Strengthening the talent pipeline
Rebecca Napier, vice president of finance and administration at the University of New Mexico Health Sciences Center in Albuquerque, is thinking about the workforce as well. The university submitted a proposal for funds that would strengthen its training programs and future talent pipeline.
“As a university, we have trained a disproportionate number of physicians in our state and as you have individuals who go through medical school and residency, if they do both at your institution, they’re more likely to stay here,” she said. “If they have a tie to the community, they are far more likely to stay here. We are heavily vested in really growing our own healthcare workers, whether it’s nurses or physicians or pharmacists or population health workers.”
The University of New Mexico is planning to double the number of students and graduations through 2035. The process will include new faculty structures and allocating efforts to provide clinical experiences and educational opportunities for more medical professionals.
“Making it all come together in a harmonious way is incredibly important because if we don’t grow our healthcare workforce, our healthcare access problem will never be solved,” she said. “Buildings don’t take care of patients. People do. That’s where we really make sure that we’re doing our part, and the education piece of that is a huge part of it, in addition to one of the larger clinical delivery systems in the state.”
Ms. Napier also said the funds may be used to address healthcare access needs, behavioral health and addiction services, which are critical in the state.
Maternal health and specialty access rise to the top
Rural hospital leaders also see the funds as a potential lifeline for service lines that have been difficult to sustain in rural settings, particularly maternal health. Brian Sponseller, CEO of Carolina Pines Regional Medical Center in Hartsville, S.C., said his hospital proposed several maternal health initiatives during the state’s initial request for ideas.
“There are three counties between us and North Carolina that have no maternal care, no OB, nothing,” Mr. Sponseller said. “What we proposed was starting a family residency program with an OB focus within our family medicine group.”
Pregnant women living in rural communities often are low income and aren’t able to take time off of work to travel long distances for monthly appointments; that puts them and their babies at risk. New technologies coming out allow remote monitoring of pregnant women at a cost and time savings for them, and it could drive down mortality rates. Then, the family medicine physicians with an OB background and training could staff rural clinics and have the expertise to serve pregnant women as well as other patients.
Raymond Hino, CEO of Bandon, Ore.-based Southern Coos Hospital & Health Center, said leaders in Oregon have a similar focus.
“I know that many of the rural hospitals that are struggling to keep obstetrics care in their communities will plan to apply for funding to support local access to obstetrics,” Mr. Hino said.
Regional partnerships and shared infrastructure
Another common theme is collaboration, not just between hospitals, but across regions and sectors. Mr. Hino said Oregon’s planning process has emphasized regional initiatives and shared infrastructure, with funding expected to be distributed in phases.
Under the state’s approach, early “catalyst” grants would support shovel-ready projects, while later phases would focus on larger regional efforts designed to improve sustainability and coordination.
Southern Coos plans to apply for startup funding to support the creation of an Oregon clinically integrated network, an effort involving independent rural hospitals. Much of the planning work has already been completed and the group believes it could be ready to launch quickly if funding is approved.
“We feel that we will be ready to ‘go live’ with an Oregon CIN before Oct. 1, 2026,” he said.
The state’s planned oversight structure is an encouraging sign for collaboration. Oregon intends to administer the program through its Rural Health Coordinating Council, which includes representation from rural hospitals, EMS, primary care providers and clinics.
“We are encouraged that rural stakeholders will be involved to help ensure that funds are used for areas of need for our rural providers and their patients,” he said.
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US healthcare spending climbed 7.2% in 2024: 8 things to know
U.S. healthcare spending reached $5.3 trillion in 2024, a 7.2% increase from $4.9 trillion the previous year, and similar to 7.4% growth in 2023, according to a CMS analysis published Jan. 14 by Health Affairs.
Eight things to know, per the analysis:
1. Healthcare spending accounted for 18% of GDP in 2024, up from 17.7% in 2023.
2. Healthcare spending growth in 2023 and 2024 reflected increased use and intensity of healthcare goods and services.
3. Hospital care spending (31% of total healthcare spending) was $1.6 trillion in 2024, reflecting an 8.9% increase from $1.5 trillion the previous year. This compared with 10.6% growth in 2023.
4. Spending for physician and clinical services (21% of total healthcare spending) was $1.1 trillion in 2024, reflecting an 8.1% increase from $1 trillion the previous year. This compared with 7.4% growth in 2023.
5. Retail prescription drug spending (9% of total healthcare spending) was $467 billion in 2024, a 7.9% increase from the previous year. This compared with 10.8% growth in 2023. Study authors partially attributed the slower growth to slower growth in retail prescription drug prices, as well as slower growth in the use of medicines.
6. The insured share of the population reached 92.5% in 2023, compared with 91.8% in 2024. Study authors noted that in 2024, Medicaid enrollment declined amid enrollment gains in marketplace plans and employer-sponsored private health insurance.
7. Federal government-sponsored healthcare spending increased 5.5% in 2024, compared with 3.8% growth in 2023.
8. “The future of health care spending remains uncertain,” the study authors wrote. “Although some of the recent factors affecting utilization and insurance coverage might not persist, health spending trends are certain to be affected by future economic and demographic changes, as well as by new technologies and innovations.
“For example, developments in artificial intelligence and cancer treatment, as well as expanding policies and use around weight loss treatments and other healthy behavior initiatives, may affect the health care system in unexpected ways.”
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Kidney donations decline ‘for all the wrong reasons,’ report finds
For the first time in the 21st century, the U.S. recorded an isolated decrease in deceased kidney donations, according to a Jan. 14 report from the Kidney Transplant Collaborative.
The report, “Losing Transplants for All the Wrong Reasons: A Statistical Analysis of the Reduction in Kidney Transplants in Response to Reports of OPO [Organ Procurement Organization] Failures,” details a decline in overall kidney transplants from 2024 to 2025.
Although living donor kidney transplants increased and the kidney discard rate declined in 2025, the decline in deceased kidney transplants and donations led to an overall decline in transplants.
The Kidney Transplant Collaborative, a nonprofit organization focused on increasing the number of living donor transplants in the U.S., said recent industry oversight and negative media reports have rattled the landscape.
“While policymakers have been appropriately focused on maintaining the integrity of the deceased donor process, an unanticipated effect of recent oversight efforts of the kidney transplant system and accompanying negative media reports has shaken the deceased donor landscape and may have possibly caused the reduction in deceased donor rates,” the report said.
In mid-2025, HHS said it found patient safety concerns in a probe of a Kentucky organ procurement organization. The investigation focused on donation after circulatory death, which involves patients with some brain function who are on life support and are not expected to recover. The Kentucky organization denied the investigation’s findings.
More recently, CMS rolled out national reforms to the organ transplant system; decertified the Life Alliance Organ Recovery Agency, previously a division of the University of Miami Health System in Florida; and selected a Nevada agency to manage organ procurement services in Southern Florida.
Organ procurement organizations “may be operating more cautiously in response to investigations, legal exposure and public scrutiny, particularly in Donation After Circulatory Death cases that historically supported transplant growth,” the Kidney Transplant Collaborative said in a Jan. 14 news release.
From 2024 to 2025, the Kidney Transplant Collaborative recorded 116 fewer kidney transplants. Nearly 100,000 Americans are waiting to receive a kidney transplant.
“Without immediate action, more patients will be pushed onto long-term dialysis and a system already stretched thin will face mounting pressure both financially and logistically,” the release said. “Policymakers, hospitals and transplant leaders should not sit on the sidelines thinking this crisis will solve itself.”
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The strategic mistakes that wreck hospital turnarounds
As health systems continue to navigate prolonged financial strain, workforce fatigue and growing regulatory pressure, Airica Powell-Steed, EdD, RN, says sustainable turnarounds depend less on quick fixes and more on values-driven leadership and long-term value creation. But there are some mistakes executive teams often make.
Dr. Powell-Steed, interim executive vice president and COO of Loretto Hospital Network in Chicago and CEO of Breakthrough Innovation Partners, has spent more than 25 years leading transformations in some of healthcare’s most challenging environments, including safety-net systems, highly unionized organizations and financially distressed hospitals serving underinvested communities.
“My career has really been built in the hardest places in healthcare,” she said. “What pulls my heartstrings is safety-net health systems, highly unionized environments, financially distressed organizations, and communities that historically have been underinvested yet deeply resilient.”
That experience now shapes her work advising hospitals, health systems, payers and public-sector organizations through complex turnarounds. The focus is not incremental improvement but helping organizations fundamentally shift care delivery and health system leadership.
Dr. Powell-Steed has stepped into multiple organizations facing severe financial and operational distress, often compounded by lingering workforce exhaustion from the pandemic. The pressure pushes leaders toward short-term decisions that undermine long-term viability.
“Organizations must elevate quality performance and keep the community well and out of the hospital while also balancing the dynamic of pay-for-performance,” she said, adding that sustainable turnarounds require resisting “very quick, tempting solutions to bluntly cost cut.”
For Dr. Powell-Steed, the success or failure of a turnaround often hinges on change management, and specifically on trust.
“You know, honestly, change management at its core is all about people. It is all about culture, and is all about rebuilding a sense of trust and respect in the people-centered aspects of change management,” she said.
It’s more important for leaders to listen than speak, and bring both frontline teams and community members into the transformation process. Too often, change feels imposed rather than inclusive.
“A lot of times, the community feels like change is happening to them and not for them,” she said. “I really, pride myself in opening up seats at the table for the community to have a real voice, to unmute the muted who are often not heard or respected in the change management process.”
Looking ahead, Dr. Powell-Steed said one of the most urgent priorities for healthcare leaders is moving beyond a prolonged state of survival mode. She noted that many systems were already struggling before the pandemic, which only intensified financial, regulatory and workforce pressures.
“I think the biggest priority for leaders and organizations and communities alike, is moving beyond the survival mode that we’ve been in,” she said.
With reimbursement erosion, capital constraints and political volatility converging, she warned that some leaders are quietly shifting from asking how to thrive to questioning whether their organizations can survive at all.
“That’s really a dangerous place to lead from,” she said.
The greater risk is fear-based leadership.
“The headwinds are real, but the bigger risk is fear-based leadership,” she said. “Those that really exercise a different level of courage and won’t losing strategic nerve to execute effectively.”
That courage is especially critical as leaders face pressure to act quickly and demonstrate movement. Executives may need to slow down decision-making and challenge their assumptions about the future of healthcare delivery to protect their organizations and fragile workforce against the rapidly changing political and financial landscape.
“Speed without strategy is how organizations really create self-inflicted wounds,” Dr. Powell-Steed said, later adding, “Leadership right now in this era is not about being popular and making the popular decisions. It’s about being anchored, being disciplined, being focused, and taking the courage to slow yourself down and act more strategically. That’s going to propel us into long term success.”
When it comes to growth, Dr. Powell-Steed argued that health systems must rethink how value is defined; it’s not just by where revenue comes from, but also through workforce investment, culture and trust.
“Traditional brick-and-mortar mergers and acquisitions are not going to be the dynamic,” she said. “Strategic collaboration is really the space for growth. We have to check our titles at the door and not be competitive in that collaboration, because at the end of the day, we’re fighting for the same populations that we’re trying to drive value for. We need to truly align clinical excellence with financial stewardship instead of pitting those dynamics against each other.”
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Best healthcare jobs without a bachelor’s degree: US News
Several healthcare roles landed on U.S. News & World Report’s 2026 rankings of the best jobs without a bachelor’s degree.
The list is part of the publication’s annual best jobs rankings series, released Jan. 13, which evaluates jobs across 17 categories, including healthcare.
To develop the rankings, U.S. News analyzed data from the Bureau of Labor Statistics to identify jobs with high demand and then scored each role based on five weighted components: future prospects (30%), wage potential (25%), employment (20%), job safety and stability (15%), and work-life balance (10%).
The “Best Jobs Without a College Degree” list features careers accessible with a high school diploma or associate degree. Some roles may also require certifications, apprenticeships or on-the-job training.
Here are the 25 best jobs without a bachelor’s degree in 2026, including links to each career profile on U.S. News:
1. Ophthalmic medical technician
3. Solar photovoltaic installer
8. Electrician
11. Baker
12. Licensed practical and licensed vocational nurse
14. Exercise trainer
15. Maintenance and repair worker
16. Choreographer
17. Carpenter
18. Medical records technician
19. Plumber
24. Optician
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SNF capacity drops by 5% post-pandemic: 5 notes
Skilled nursing facility operating capacity dropped by 5% in the U.S. between 2019 and 2024, according to a study published Jan. 12 in JAMA Internal Medicine.
Researchers analyzed CMS data from 2018 to 2024 to identify capacity changes at skilled nursing facilities after the COVID-19 pandemic, and assessed whether capacity changes were associated with staffing shortages and hospital discharge outcomes.
Here are five notes from the study:
- While overall operating capacity declined by 5% between 2019 and 2024, the number of licensed skilled nursing facility beds declined by 2.5%.
- Capacity declines varied by geographic location, with 1 in 4 counties experiencing declines of over 15%.
- The largest capacity declines were found in rural counties and counties with more frequent skilled nursing facility staffing shortages.
- Among skilled nursing facilities that experienced capacity declines, nearby hospitals had increased mean length of stay and increased median distance travelled to skilled nursing facilities post-discharge.
- “Results of this study suggest that skilled nursing facility capacity in the U.S. has declined since the start of the pandemic, likely related to staffing shortages,” the study authors said. “These declines may reduce older adults’ access to skilled nursing facility care and disrupt hospital discharges.”
Read the full study here.
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Best healthcare jobs in 2026: US News
For the third consecutive year, nurse practitioner earned the No. 1 spot in U.S. News & World Report‘s annual best jobs rankings.
The media company released the rankings Jan. 13, highlighting the best jobs across 17 categories, including healthcare.
To determine the best jobs, U.S. News examined data from the Bureau of Labor Statistics to identify jobs with the greatest hiring demand. Analysts then scored jobs using five component measures: future prospects, wage potential, employment, job safety and stability, and work-life balance.
The media company said nurse practitioner took the No. 1 spot as the best job in the U.S. and also topped the healthcare list due to the continuous need for professionals in healthcare roles. Following nurse practitioner on the overall best jobs list is financial manager at No. 2, IT manager at No. 3, information security analyst at No. 4 and physician assistant at No. 5. Read more about the methodology here.
Here are the top 25 jobs in healthcare, listed with links to more information about each job:
Note: This list includes jobs in the healthcare category only.
3. Speech-language pathologist
8. Psychiatrist
9. Ophthalmic medical technician
10. Oral and maxillofacial surgeon
11. Anesthesiologist
12. Registered nurse
13. Diagnostic medical sonographer
16. Veterinarian
17. Nurse midwife
20. Optometrist
21. Radiologist
22. Pharmacist
23. Pediatrician
24. Dentist
25. Veterinary technologist and technician
Explore the full list here.
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What healthcare leaders need to know about cybersecurity in 2026
Cybersecurity risks facing healthcare organizations in 2026 are increasingly tied to prolonged technology outages that directly disrupt patient care, according to John Riggi, national adviser for cybersecurity and risk at the American Hospital Association.
“I believe there needs to be an increased understanding that our increased dependency on network and internet connected technology and data to deliver care is creating an increased risk to care delivery, if and when that technology is suddenly not available for an extended period, such as during a ransomware attack,” Mr. Riggi said.
Recent attacks have shown that disruptions can last weeks, not days.
“Unfortunately, hundreds of ransomware attacks against hospitals and our mission critical third parties have shown us that we need to be prepared to deliver safe and quality care for 30 days or longer without the benefit of connected technology.” he said.
Becker’s spoke to Mr. Riggi about the biggest cybersecurity themes hospitals and health systems will face in 2026:
Geopolitical and nation-state risks
As healthcare enters 2026, Mr. Riggi said geopolitical tensions continue to influence cyber risk, even when hospitals are not the primary target.
“Current geopolitical tensions with Russia, Iran and China over such issues as Venezuela, Ukraine, Taiwan and protests in Iran may incentivize these countries to use cyber means to retaliate against the U.S. — but not directly,” he said.
Those actions may involve third-party actors or infrastructure-level disruption.
“They may direct or facilitate unattributable criminal cyber proxies or ‘hacktivists’ to conduct targeted or regional cyber or denial-of-service attacks against sectors such as financial services,” he said. “Or, they may attempt something more disruptive, such as a regional cyberattack against critical infrastructure or cloud-based common technology infrastructure.”
According to Mr. Riggi, these types of attacks “would almost certainly have a cascading disruptive effect.”
Third-party attacks remain a major concern
Mr. Riggi said cyberattacks on vendors and service providers continue to pose one of the most serious risks to healthcare operations.
“Based on the continuing pattern we have seen over the last several years, cyberattacks against third-party mission-critical technology and service providers and the supply chain remain a major concern in healthcare.”
Criminal groups target vendors for scale and impact.
“Criminal ransomware groups, particularly Russian-speaking groups, continue to target healthcare third parties for maximum disruptive effect and to steal large aggregations of healthcare data held by third parties.”
Nation-state activity adds to the threat.
“We know that nation-states, particularly China, have been successful at penetrating U.S. critical infrastructure to preposition destructive malware for future activation.”
AI-driven attacks expected to increase
Mr. Riggi said healthcare leaders should expect more AI-enabled cyberattacks in 2026.
“The third elevated risk we are watching closely — and we expect to see more of in 2026 — is autonomous AI-generated and -facilitated cyberattacks,” he said.
AI is being used throughout the attack lifecycle.
“Not only will we continue to see expanded instances of AI-generated audio and video deepfakes, and AI-assisted vulnerability detection and malware development, but we may see AI being used by sophisticated cyber adversaries to launch cyberattacks and be used throughout the entire attack cycle. The first such ‘autonomous’ attack was documented by Anthropic last year,” Mr. Riggi said.
He also warned of risks within AI systems themselves.
“I believe we will also see an increase in cyberattacks tied directly to the exploitation of vulnerabilities embedded within AI software and systems, along with the risk of ‘data poisoning’ and AI manipulation by cyber adversaries.”
Readiness gaps and the shift to clinical continuity
Despite years of attacks, Mr. Riggi said third-party risk remains underestimated.
“I believe there also needs to be an increased focus on third-party risk,” he said. “We would benefit from mapping the potential cascading effects of cyberattacks that target mission-critical technology, service providers and the supply chain — especially potential attacks against cloud-based providers and internet service providers.”
“We then recommend that hospitals develop contingency plans for when those third parties go offline, either due to a malicious or nonmalicious event.”
More broadly, he said healthcare leaders must rethink preparedness.
“The field would benefit from a shift from not just preparing for ‘business continuity’ but also preparing for ‘clinical continuity.’”
“In the interim, we are recommending that hospitals begin by making clinical continuity plans for their most critical life-saving and life-supporting technologies and services.”
Signs of progress
Mr. Riggi said there are signs of improvement in how cyber threats are being addressed.
“U.S. government agencies seem to be collaborating more effectively on cyber law enforcement and disruption operations, and the pace of these operations appears to have increased significantly, especially from the FBI Cyber Division.”
Federal agencies are also reframing ransomware attacks on healthcare.
“They truly understand that ransomware attacks that disrupt and delay healthcare delivery are not ‘data crimes’ but are ‘threat-to-life’ crimes.”
“I believe we will continue to see more effective information sharing and operational collaboration within the sector and with the government.”
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Hospitals prep for rising ER visits as ACA subsidy lapse leaves patients with ‘impossible choices’
Hospitals and health systems nationwide are preparing for significant access and operational challenges after enhanced ACA premium tax credits expired Dec. 31 and congressional negotiations to revive them remain uncertain.
The House voted Jan. 8 to extend the subsidies for three years, but the measure is not expected to pass in the Senate. A bipartisan group of senators is instead advancing a narrower two-year proposal that would include new income limits, minimum monthly premiums and additional guardrails around enrollment. Legislative text could be finalized as soon as Jan. 12, but no immediate relief is guaranteed for hospitals planning for 2026.
Without an extension, health system leaders warn that emergency departments will see higher volumes, uncompensated care will rise and access gaps will widen — particularly in rural and underserved communities.
ED strain, coverage losses and rising uncertainty
Nearly 93% of the 24.3 million Americans enrolled in ACA marketplace plans in 2025 relied on enhanced subsidies, according to CMS. The Urban Institute estimates 4.8 million people could lose coverage without an extension.
“Americans continue to say affordable coverage matters. Families want stability and they want to know they can access care when they need it,” Ascension President and CEO Eduardo Conrado said in a Jan. 9 statement shared with Becker’s. “More than 20 million people are facing higher premiums or the loss of coverage altogether. For many of our patients, these tax credits are the difference between having insurance and delaying or going without care. Their expiration forces impossible choices between medical care and everyday necessities and increases the risk of medical debt.”
Hospital leaders argue the policy change will have systemwide ripple effects, including longer delays and wait times, especially in already overburdened emergency departments.
“We’re currently assuming the subsidies for the exchanges will go away, and that’s likely to increase uncompensated care,” Kyle Benoit, executive vice president and COO of Dover, Del.-based Bayhealth, said on a recent episode of the Becker’s Healthcare Podcast. “As a not-for-profit, community-based hospital, that will probably mean more activity in our ER. We have to care for these patients when they walk through our doors.”
Bayhealth is investing in fast-track emergency department areas and streamlining inpatient flow to prepare for higher volumes, but Mr. Benoit said waiting for political clarity is not a strategy.
“We have to stop hoping challenges will go away and instead focus on real opportunities to reduce the cost of care while staying accessible to our patients,” he said.
Economic ripple effects extend beyond hospitals
The expiration of ACA subsidies is also expected to ripple across state economies. A Commonwealth Fund analysis projected a $57 billion drop in national economic output, a $34 billion decline in state GDPs and the loss of 286,000 jobs in 2026 — including 130,000 healthcare positions.
States projected to see the steepest coverage losses include Mississippi, South Carolina, Tennessee, Texas and Georgia, while Texas, Florida and Georgia would face the largest federal funding losses.
“With the tax credits expired, millions of hardworking Americans are now priced out of health coverage and need Congress to act,” Charlene MacDonald, president and CEO of the Federation of American Hospitals, said in a statement shared with Becker’s. “Real relief requires a bipartisan solution that extends the tax credits, lowers Americans’ health care costs, and can be signed into law.”
Calling the issue nonpartisan, Mr. Conrado also urged lawmakers to act.
“This is not about politics. It is about people. Extending these tax credits would help families keep coverage and ensure care remains available for the people who depend on it,” he said. “I ask congressional leaders to build on this bipartisan momentum and find a path forward that protects access to care and supports a healthier future for all.”
As hospitals plan for a volatile 2026, leaders say clarity — and action — are urgently needed to prevent deeper access gaps, ED overcrowding and further strain on an already fragile healthcare safety net.
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30 states seek to hire more foreign-trained physicians: 5 notes
In recent years, a swell of states has adopted laws to lessen the requirements for foreign-trained physicians to join the U.S. workforce.
The laws aim to combat the nation’s growing physician shortage, which is becoming more urgent as patient acuity rises, more physicians approach retirement age and a plethora of other factors. One tactic to staunch the shortage is reducing residency requirements for internationally trained medical school graduates to gain employment in the U.S.
Eighteen states have laws allowing internationally trained physicians to gain full licensure, three states grant limited licensure, three other states have pending bills related to limited licensure and another six state legislatures are considering pathway bills in 2026.
International medical graduates account for about one-fourth of physicians practicing in the U.S., according to the American Medical Association, which supports these pathway laws.
Five things to know about this strategy:
1. As of December 2025, 18 states have enacted legislation allowing internationally trained physicians to gain full licensure without U.S.-accredited postgraduate training, according to the Federation of State Medical Boards. Those states are Arkansas, Florida, Iowa, Idaho, Illinois, Indiana, Louisiana, Massachusetts, Minnesota, North Carolina, Nevada, Oklahoma, Oregon, Rhode Island, Tennessee, Texas, Virginia and Wisconsin.
2. At least three states have pathways for internationally trained physicians to gain limited U.S. licensure without additional graduate medical education, according to the FSMB. Those are California, New York and Washington.
3. Seventeen other state legislatures were considering bills in 2025 to simplify licensure. Six of them will continue weighing the proposals in 2026 — Georgia, Kansas, Maine, South Carolina, Vermont and Washington.
4. Michigan’s bill for temporary and limited licenses is pending, as are New Hampshire’s bill for provisional licensure and Pennsylvania’s bill for full licensure.
5. The bills failed in Arizona, Connecticut, Kentucky, Maryland, Missouri, North Dakota and Wyoming.
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Nearly 15,000 nurses strike in NYC: 6 things to know
Nearly 15,000 nurses at hospitals in New York City went on strike Jan. 12 after months of negotiations, marking the largest nurses strike in the city’s history.
Six things to know:
1. The New York State Nurses Association has been negotiating contracts that would guarantee safe staffing, healthcare benefits and protections against workplace violence, according to a Jan. 12 union news release.
2. Nurses went on strike at the following hospitals:
- Montefiore’s Jack D. Weiler Hospital, Einstein Campus; Montefiore Einstein Hospital, Moses Campus; Montefiore Einstein Hutchinson Campus; and Children’s Hospital at Montefiore
- Mount Sinai Hospital; Mount Sinai Morningside; and Mount Sinai West
- NewYork-Presbyterian Hospital/Columbia University Irving Medical Center; NewYork-Presbyterian Allen Hospital; and NewYork-Presbyterian Morgan Stanley Children’s Hospital
3. The union delivered strike notices to 12 hospitals Jan. 2, then later rescinded them at eight safety-net hospitals after reaching tentative agreements. The tentative agreements include stronger safe staffing measures and enforcement remedies, protections from workplace violence, pension continuity without cuts, and language related to artificial intelligence to ensure a nurse is always present at the bedside, the union said.
4. The union also reached tentative agreements and canceled strike notices at New Hyde Park, N.Y.-based Northwell Health’s Huntington, Plainview and Syosset hospitals, according to a Jan. 10 LinkedIn post from President and CEO John D’Angelo, MD.
5. The organizations employing striking workers shared the following statements with Becker’s Jan. 12:
- A NewYork-Presbyterian spokesperson said the system has taken steps to ensure patient care throughout the strike. “We’re ready to keep negotiating a fair and reasonable contract that reflects our respect for our nurses and the critical role they play, and also recognizes the challenging realities of today’s healthcare environment,” the spokesperson said. “We have proposed significant wage increases that keep our nurses among the highest paid in the city, enhancements to their outstanding employer-funded benefits and new measures that reflect our shared commitment to safe staffing and workplace safety. However, good faith bargaining requires compromise from both sides.”
- “Unfortunately, NYSNA decided to move forward with its strike while refusing to move on from its extreme economic demands, which we cannot agree to,” a Mount Sinai spokesperson said. “[B]ut we are ready with 1,400 qualified and specialized nurses — and prepared to continue to provide safe patient care for as long as this strike lasts.”
- “NYSNA’s leaders continue to double down on their $3.6 billion in reckless demands, including nearly 40% wage increases, and their troubling proposals like demanding that a nurse not be terminated if found to be compromised by drugs or alcohol while on the job,” said Joe Solmonese, senior vice president of strategic communications at Montefiore. “We remain resolute in our commitment to providing safe and seamless care, regardless of how long the strike may last.”
6. The union said hospital management has threatened to discontinue or reduce health benefits for nurses, which could affect nearly 27,000 nurses at more than 50 hospitals across the state who are enrolled in the union’s health benefit plan, the release said.
“It is shameful that the city’s richest hospitals refuse to continue healthcare benefits for frontline nurses, refuse to staff safely for our patients, and refuse to protect us from workplace violence,” NYSNA President Nancy Hagans, RN, BSN, said in the union release. “It is deeply offensive that they would rather use their billions to fight against their own nurses than settle a fair contract. Nurses do not want to strike, but our bosses have forced us out on strike.”
The union represents more than 42,000 members and is affiliated with National Nurses United, which has more than 225,000 members nationwide.
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Rural hospital CEOs fear losing out on transformation funds
Rural hospital leaders are raising concerns that some of the new federal rural health transformation funding could flow through state governments without ever reaching the hospitals the program was designed to support.
CMS awarded $50 billion across all 50 states through the Rural Health Transformation Program, a five-year initiative running from 2026 through 2030. The program is intended to strengthen access, infrastructure and workforce capacity in rural communities. But states are not legally required to pass the funds directly to rural hospitals and early signals from legislators in some states have hospital CEOs worried.
Hospital executives say that gap between federal intent and state discretion is creating unease as rural providers face continued financial pressure, including looming Medicaid cuts tied to the same legislation that authorized the program.
Funds aren’t guaranteed to hospitals
Under the program, $10 billion will be distributed annually, with half of the funding allocated equally across states and the remainder awarded based on factors such as rural population, land mass, facility needs and proposed policy actions. While states must submit annual reports to CMS, funding is not contingent on performance, and there is no mandate that dollars be directed to rural hospitals.
That structure has prompted concern among rural leaders who say the funds could be absorbed into state-run initiatives, new administrative departments or competitive grant programs that may offer limited near-term relief to struggling providers. Jeremiah Hodshire, president and CEO of Hillsdale (Mich.) Hospital, said rural hospitals in Michigan spent months advising the state on how to deploy the funds, particularly in anticipation of Medicaid cuts.
“I chaired the Michigan Hospital Association task force which prepared detailed recommendations to the State of Michigan Department of Health & Human Services, for which they did not accept any of our recommendations,” Mr. Hodshire said.
The task force included rural hospital leaders from across the state who focused on what they viewed as immediate needs for rural community hospitals.
“MDHHS is funding a new department complete with over a dozen staff members, and I don’t expect to see much for our hospital,” he said, later adding, “I am extremely disappointed that MDHHS did not utilize the experience, expertise and needs of rural hospitals when submitting the application, which we had to FOIA for review.”
Michigan ranked 43rd among state awards and was among the seven lowest-funded applications nationally, according to Mr. Hodshire. While outcomes vary by state, he said the broader issue is the lack of guardrails ensuring funds reach providers.
“This will have little impact on rural community hospitals, for which it was designed, and will create statewide programs and grant applications while dozens of hospitals in the state of Michigan are at risk of closure,” he said.
State-led models limit hospital control
Leaders in other states echoed concerns that hospitals may have less influence over how the funds are ultimately used than they initially expected. Brian Sponseller, CEO of Carolina Pines Regional Medical Center in Hartsville, S.C., said his state asked hospitals to submit proposed uses for the funding on a compressed timeline, with little clarity on how those ideas would be evaluated or funded.
“The way the federal government did this was left up to the states on how they want to allocate it,” Mr. Sponseller said.
South Carolina gave rural hospital leaders five days to propose ideas on how to use the funds and then submitted them to the federal government. The state’s plan to have Medicaid administer funds was approved, and now the Medicaid program is collecting proposals for individual program funding.
“We gave them a bunch of ideas, and we don’t know yet what the state got the funds or programs for. The state hasn’t made up its mind on the funds,” said Mr. Sponseller.
He said the proposals focused on areas such as rural maternal health, family medicine residency training with obstetrics experience, and remote monitoring technology to support pregnant patients in counties without local OB services.
“They’re listening to rural hospitals,” Mr. Sponseller said. “But they’re waiting for feedback from the federal government.”
That dynamic, he said, has left hospitals advancing concepts without certainty that funding will materialize or align with what they proposed.
“We don’t have as much control as we thought we’d have,” he said.
Some leaders say there are early signs that at least a portion of the funds could reach rural hospitals, depending on how states structure administration. William Davis, president of Deaconess Illinois in Marion, said Illinois has announced that the Illinois Critical Access Network will administer a subset of the funds, which could create a clearer pathway to rural providers.
“When you read the legislation, the funds don’t have to flow to rural hospitals,” he said. “If you’re an administrator, we’ve got a responsibility to continue to advocate to make sure that funding makes it to rural health, because it absolutely can be transformative.”
Rural hospitals have operated on shoestring budgets for years and changes to the Medicaid program and ACA coverage will likely mean more uncompensated care while expenses continue to rise. Mr. Davis sits on the Illinois Hospital Association board and is working closely with the state to develop the application process and decide how to administer the awards. The Illinois Critical Access Network will be one administer for a particular subset of funds.
“Because of that, we do think that some of the funds will flow to rural hospitals, and I’m at least optimistic on that front,” said Mr. Davis. “I don’t think every state’s doing that, or can, but we did a lot of advocacy efforts when all of this was being formed to position the organization as an administrator because they already administer grants to other rural hospitals and critical access hospitals in rural areas, so they have a structure in place to execute quickly.”
A broader policy tension
The concerns come as rural hospitals face sustained financial strain. The legislation that created the Rural Health Transformation Program also includes long-term Medicaid cuts projected to reduce rural funding by $155 billion over 10 years, according to policy experts.
Some states have framed the funds as catalytic capital meant to support care model redesign, workforce pipelines, data infrastructure and regional collaboration — rather than backfilling operating losses. While many rural leaders support that long-term vision, they worry that hospitals already operating on razor-thin margins may not be positioned to compete for or sustain those investments.
Rural leaders said the next year will be critical in determining whether the program delivers meaningful support to providers. CMS completed its first-round awards in December, but many states are still awaiting federal approval of their implementation plans. Until those plans are finalized, hospitals say they have little visibility into timelines, eligibility criteria or funding mechanisms.
For now, many rural hospitals are planning cautiously — developing project concepts, exploring partnerships and advocating for more direct provider funding — while recognizing that ultimate decisions rest with state agencies.
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Most primary care physicians say drug shortages hurt care quality: Survey
The majority of primary care physicians report that drug shortages affect the quality of patient care and increase administrative burdens, according to new research published in JAMA Network Open.
The cross-sectional survey, conducted by researchers from the American Medical Association, collected responses from 902 U.S. primary care physicians between July and August 2024. Eighty-eight percent of respondents said they had experienced a drug shortage in the past six months.
Three key findings from the survey:
- Eighty-seven percent said drug shortages negatively affected care quality. Among this group, 92% reported responding by altering the drug of choice, while 63% said they postponed prescribing.
- Drug categories linked to the highest rates of severe outcomes included endocrinologic drugs (54%), stimulants (52%) and infectious disease treatments (26%).
- Most physicians said drug shortages added administrative burden. Seventy-three percent of respondents reported an increase in prior authorization paperwork related to substitute medications.
“New care plan formulations caused by drug shortages are challenging for physicians, with multiple factors considered to ensure appropriate care alternatives and an increased staff workload with limited reimbursement,” researchers said. “Drug shortages result in more prior authorization requests because alternate medications may differ from the standard of care or may not have included a patient’s formulary. This workplace stress caused most participants to feel frustrated by drug shortages.”
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AI scribes save more time for high-documenting physicians: Study
AI scribes most help physicians who document more to begin with, according to research in the American Journal of Managed Care.
Here are five takeaways from the Jan. 8 study by researchers affiliated with University of California San Francisco and UCSF Health:
1. Most physicians (86.5%) felt that using an AI scribe reduced their documentation time, but there was no strong statistical association between perceived and objectively measured documentation time reductions.
2. For every 10% increase in the proportion of encounters where the AI scribe was used, documentation time dropped by just over 30 seconds per scheduled clinical hour — a modest but measurable improvement.
3. Physicians who were less efficient at documentation before using the AI scribe saw larger reductions in documentation time compared with their more efficient peers.
4. The results suggest that focusing AI scribe use on clinicians with high documentation time could produce a positive return on investment, since those providers realized the most time savings.
5. While subjective impressions were overwhelmingly positive regarding time saved, the actual measured time savings were relatively modest on average, indicating that benefits may be more nuanced than perceptions suggest.
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CDC: Flu-related pediatric deaths, hospitalizations rise
Flu activity remained elevated nationwide during the week ending Jan. 3, with pediatric deaths and overall hospitalizations continuing to climb, according to recent data from the CDC.
The latest flu report comes as some hospitals have begun postponing procedures and pharmacies face spot shortages of Tamiflu — developments that reflect the sustained severity of this year’s flu season.
CDC officials expect elevated activity to persist for several more weeks.
Here are four things to know from the CDC’s latest FluView report:
1. Flu positivity dipped but remains high.
Clinical labs reported a 24.7% influenza positivity rate — down from the previous week. The CDC said the decline may reflect changes in testing or reporting over the holidays rather than a true drop in transmission.
2. Pediatric deaths increased.
Eight influenza-associated pediatric deaths were reported during the week, bringing the season total to 17. The CDC estimates at least 15 million illnesses, 180,000 hospitalizations and 7,400 deaths from flu so far this season.
3. A(H3N2) continues to dominate.
Among influenza A viruses subtyped by public health labs, 92.3% were A(H3N2). Respiratory illness accounted for 7.2% of outpatient visits nationwide. Forty-four jurisdictions reported high or very high activity.
4. Hospitalizations continue to climb.
The cumulative flu hospitalization rate rose to 40.6 per 100,000 — the second highest for this point in the season since 2010-11. Adults 65 and older and children younger than 5 had the highest rates.
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Hospitals rethink PTO to combat burnout
Hospital and health systems are reimagining paid time off not simply as a benefit, but as a proactive tool for combatting burnout, retaining talent and fostering a healthier workplace culture.
While PTO is typically positioned as offering employees flexibility, some organizations have found traditional models may have the opposite effect — encouraging workers to stockpile time rather than use it.
Hospital and health system human resources leaders told Becker’s how they are removing barriers that prevent employees from using PTO and managing related costs.
Louisville, Ky.-based UofL Health is reviewing its PTO strategy for 2026 with a focus on encouraging utilization.
“Currently, we have 150% carryover for their balance year over year, and team members regularly reach the maximum limit,” said Chrissy Rogers, system director of strategic talent and rewards. “We recognize that staffing shortages can make taking PTO difficult, so we are introducing a new technology platform to optimize float staff scheduling.”
The tool will help ensure patient coverage while supporting time-off requests, Ms. Rogers said.
Oklahoma City-based Integris Health is planning to preserve the revamped PTO model it rolled out in 2024. The shift included increased PTO for most caregivers, paid family leave for all caregivers, and employer-funded short-term disability coverage from day one, according to Wendy Chandler, senior vice president and chief human resources officer.
The system moved away from accrual-based PTO, which may unintentionally contribute to burnout by encouraging employees to save time off in exchange for a future cash payment.
“Our non-accrual-based plans, which have no cash value and reset annually, promote well-being by empowering our caregivers to advocate for their own well-being and take the necessary time off to rest and refresh,” Ms. Chandler said.
The operational challenge prompted leaders to plan more intentionally for employee time off and reassess staffing to accommodate the increase in requests.
“We approached this knowing we had a lot of education to do with our caregivers, who initially perceived the loss of the cash benefit, did not immediately see that the new plans encouraged them to take time off,” Ms. Chandler said. “Several years later, our workforce is more rested, and turnover is down, and leaders have learned to anticipate and plan ahead to accommodate time off without increasing labor costs.”
Balancing cost, staffing and employee expectations
Ms. Rogers noted that culturally, UofL Health is committed to promoting flexibility and wellness for its team members.
“At the same time, healthcare organizations nationwide are facing significant financial challenges,” she said. “These realities require us to focus on delivering the highest quality care in the most efficient way possible while controlling costs. Technology plays a critical role in achieving this goal, which is why we are implementing the new float staff scheduling capabilities to better manage staffing across the system.”
UofL Health’s plan includes vacation accrual plus up to 32 personal hours annually, which are paid upfront in January and designated as “use-it-or-lose-it” to encourage employees to take time off as needed, reinforcing flexibility without increasing long-term costs.
The system also pairs PTO with wellness initiatives such as employee assistant program access, low-cost therapy visits and a wellness stipend.
Tampa, Fla.-based Moffitt Cancer Center is not planning changes to its PTO policy in 2026 after increasing accrual for long-tenured staff in 2023. The organization prioritizes work-life support through work-from-home opportunities and market-competitive PTO, according to Jack McKenna, executive vice president and chief human resources officer.
“Labor costs, patient care staffing needs, and work-life programs are all factors that must be balanced,” Mr. McKenna said. “We believe a sustainable PTO model must support the organization and the people who make our work possible.”
Grand Blanc, Mich.-based McLaren Health Care uses proactive planning and flexibility to meet employee expectations around PTO, Carissa Burton, senior vice president of human resources, said.
“Flexible work options reduce reliance on PTO, advance scheduling helps manage coverage and costs, and managers encourage healthy PTO usage to prevent burnout and turnover,” Ms. Burton said.
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5 hospitals, health systems raising workers’ pay
Since December 2025, the following hospitals and health systems have said they plan to raise their workers’ pay.
Editor note: This webpage was created Jan. 9, and will continue to be updated regularly.
January
1. Members of the Maine State Nurses Association/National Nurses Organizing Committee at Portland-based Maine Medical Center approved a three-year labor contract. The agreement includes a 21% wage increase over the life of the deal, according to the union.
2. Renton, Wash.-based Providence is committing more than $600 million in merit and market adjustments for staff in 2026. The health system, which employs 125,000 caregivers across 51 hospitals, 1,014 clinics and a range of health and social services in seven states, announced the investment as part of its strategic overview.
December 2025
3. Emergency medical services workers at University Hospital in Newark, N.J., ratified their first labor contract as a distinct collective bargaining unit represented by Teamsters Local 97. The contract includes “improved wages and benefits to account for the increased cost of living in the area, as well as better vacation and holiday pay,” according to the union.
4. Members of Office and Professional Employees International Union Local 40 at Henry Ford Rochester (Mich.) Hospital ratified new labor agreements for nurses and radiology technicians. The radiology technicians’ contract includes pay raises of 6% to 15%, along with guaranteed wage increases and incentives throughout the three-year term, according to the union. The nurses’ contract includes an average 11% pay raise in the first year, staffing committee language and health and safety protections.
5. Daviess Community Hospital in Washington, Ind., is investing $1.6 million in employee wage increases. The initiative includes raising the inpatient registered nurse pay scale from $33 to $45 per hour, along with other systemwide adjustments.
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Healthcare job growth slows: 4 notes
Healthcare employment continued to grow in December, with the industry adding 21,100 jobs, according to the latest report from the U.S. Bureau of Labor Statistics.
BLS released the December jobs report Jan. 9.
Here are three more takeaways:
1. December’s healthcare job growth fell below the industry’s average monthly gain of 34,000 in 2025 — and below the 2024 average of 56,000.
2. Hospitals accounted for the bulk of December’s growth, adding 16,300 jobs. Ambulatory healthcare services added 4,600.
3. The U.S. economy added 50,000 jobs in December, driven by gains in healthcare, food services and drinking places, and social assistance.
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Rural health’s $50B moment – or missed opportunity?
States are beginning to sketch out plans to deploy billions of dollars in new federal funding aimed at stabilizing and transforming rural healthcare, but early signals point to wide variation in approach and persistent uncertainty for rural hospitals waiting to understand when, how and whether funds will reach local providers.
CMS awarded $50 billion across all 50 states through its new Rural Health Transformation Program, a five-year initiative running from 2026 through 2030. The program will distribute $10 billion annually, with half of the funds allocated equally across states and the remainder awarded based on factors such as rural population, land mass, facility needs and proposed policy actions.
While first-year awards were finalized Dec. 29, many states have not yet received federal approval for their implementation plans. Rural hospital leaders say that lack of clarity has fragmented planning at a time when financial pressure on rural providers continues to intensify.
Few guarantees for hospitals
The Rural Health Transformation Program is designed to support access, infrastructure modernization, workforce capacity and new care delivery models in rural communities. States must submit annual updates to CMS and participate in oversight processes, but funding is not contingent on performance.
Notably, states are not legally required to pass funds directly to rural hospitals, a point that has emerged as a central concern among provider leaders.
That uncertainty is compounded by the broader legislative context. The same federal package funding the program includes long-term Medicaid cuts projected to reduce rural funding by $155 billion over the next decade, according to policy experts. For many rural hospitals, the transformation dollars represent a potential offset, but only if they flow to providers in a timely and meaningful way.
“We’re all waiting to hear more,” said David Lubarsky, MD, president and CEO of Westchester Medical Center Health Network in Valhalla, N.Y. “In the meantime, we are moving ahead with our plans to strengthen rural healthcare for our patients. We serve an area roughly the size of Connecticut in New York’s Hudson Valley, including many rural miles into the Catskill Mountains. Our patients there can’t wait.”
Dr. Lubarsky said one-third of the system’s strategic plan is Creating Care Everywhere, which will be rolled out soon and aligns with New York State’s rural health transformation plan to strengthen partnerships, advance technology-enhanced primary care, develop a sustainable workforce and build a technological infrastructure.
Early hospital engagement varies widely
States differ sharply in how much they are engaging rural providers in shaping priorities and processes. Some have involved hospitals early through surveys, workgroups and preliminary applications, while others have moved quickly with limited provider input. Raymond Hino, CEO of Bandon, Ore.-based Southern Coos Hospital & Health Center, said Oregon has taken a more collaborative approach, engaging eligible rural facilities to identify needs and gauge readiness before finalizing allocations.
“The state has been working with facilities eligible to apply for the funds with surveys for identified needs,” Mr. Hino said.
Oregon also created a nonbinding application process to help state officials understand the volume and type of funding requests it may receive. Each eligible facility was allowed to submit up to two proposed projects, a process that gave rural hospitals an early opportunity to shape how the funds might be used. Oregon has also outlined a phased distribution strategy. The first phase, covering 2026 and 2027, will focus on “catalyst” grants for shovel-ready projects in areas such as behavioral health, maternal health, aging in place and chronic disease management. A second phase will support larger, regional initiatives aimed at shared infrastructure and long-term sustainability.
Southern Coos plans to apply in the first phase for startup funding to support a new clinically integrated network, part of an effort led by independent rural hospitals with support from the Oregon Office of Rural Health. Much of the planning is already in place.
“The Oregon Office of Rural Health and a group of our independent (non-system affiliated) hospitals applied for start-up funding for an Oregon CIN,” said Mr. Hino. “Our hospital is one of the hospitals. We believe that we have an excellent chance to get the CIN start-up funded with RHTP dollars.”
Oregon intends to administer the program through its Rural Health Coordinating Council, which includes representation from rural hospitals, EMS, primary care providers and clinics. Many others will likely apply for funding to keep their obstetrics and women’s health programs afloat.
“I serve as one of the rural hospital representatives on the RHCC,” said Mr. Hino. “We are encouraged that rural stakeholders will be involved to ensure that funds are used for areas of need for our rural providers and patients.”
In other states, hospital executives feel less heard.
Many states are signaling that the dollars will be deployed through state-led initiatives, competitive grant programs, pilot projects and regional partnerships rather than direct, formula-based distributions to rural hospitals. Jeremiah Hodshire, president and CEO of Hillsdale (Mich.) Hospital, said that approach risks diluting the program’s impact on hospitals facing immediate financial distress.
He chaired a Michigan Hospital Association task force composed of rural hospital leaders from across the state that submitted recommendations to the Michigan Department of Health and Human Services.
“The committee was representative of rural hospital leaders from across the state who spent months working on priorities that our hospitals viewed as immediate needs given the Medicaid cuts under OBBBA,” Mr. Hodshire said. But, he noted, the MDHHS didn’t accept any of the recommendations.
“I don’t expect to see much for our hospital,” he said.
Michigan ranked 43rd among state awards and was among the seven lowest-funded applications nationally. Mr. Hodshire said he was “disappointed” by the decision.
“This will have little impact on rural community hospitals, for which it was designed, and will create statewide programs and grant applications while dozens of hospitals in the state are at risk of closure,” he said.
MDHHS submitted an application for funds to strengthen rural hospital partnerships with community organizations, healthcare professional recruitment and retention, chronic disease prevention, integrated behavioral care access, technology implementation, interoperability and the establishment of a digital referral network.
“Michigan continues to support a resilient and innovative rural health system where every resident has access to high-quality care close to home,” said Elizabeth Hertel, Michigan Department of Health and Human Services director in a news release. “Our approved proposal for these federal funds focuses on enhancing the long-term sustainability of rural providers while supporting their growth and continued service to their communities.”
Other hospital executives echoed concerns that funds could be absorbed into state initiatives with long timelines and indirect benefits, rather than stabilizing fragile providers. The federal government approved South Carolina’s plans to have the funding administered through the health department’s Healthy Connections Medicaid program, but the state hasn’t decided yet who will receive funds or what programs would have priority.
“We don’t have as much control as we thought we’d have,” said Brian Sponseller, CEO of Carolina Pines Regional Medical Center in Hartsville, S.C. “We are in active conversations and calls with Eunis Medina, director of the South Carolina Department of Health and Human Services. They are listening to rural hospitals and they are waiting for feedback from the federal government.”
States want ‘system building,’ not short-term relief
In many states, leaders signaled a preference for long-term transformation over near-term financial relief, a shift that aligns with federal intent but may clash with the realities facing rural hospitals. Tom Vasko, CEO of Shattuck, Okla.-based Newman Memorial Hospital, said Oklahoma’s early messaging has emphasized sustainability, accountability and structural change rather than one-time infusions of cash.
“While certain operational details continue to be refined, the strategic intent of Oklahoma’s Rural Health Transformation Fund is coming into sharp focus,” said Mr. Vasko. “The state has deliberately organized this unprecedented investment around six foundational initiatives: innovating the care model, moving upstream, facilitating regional collaboration, shifting to value, growing next generation rural talent and building health data utility. Each is designed to address the structural realities facing rural healthcare across Oklahoma through disciplined, long-term transformation rather than episodic funding.”
States are increasingly framing the funds as support for care model redesign, workforce pipelines, data infrastructure and regional collaboration rather than backfilling operating losses. Rural providers with a proven record of success and with the capacity to execute transformational programs and track results are most likely considered responsible stewards of public funds.
“Across all six initiatives, Oklahoma is unmistakably positioning itself to invest in operational leaders and early implementers, rural hospitals and providers prepared not only to innovate but to scale thoughtfully, report transparently and translate transformation dollars into lasting access, quality and financial stability,” said Mr. Vasko.
That philosophy is shaping rural hospital strategic planning. At Newman Memorial, leaders anticipate pursuing targeted, initiative-aligned funding over multiple years rather than a single lump-sum award.
Potential investments include expanding specialty access and telehealth, launching preventive and chronic disease management programs, facilitating regional collaboration to reduce service duplication, strengthening workforce recruitment and retention, investing in data and analytics, and continuing the transition toward value-based care.
“At Newman Memorial, we view the Rural Health Transformation Fund as a catalytic opportunity to accelerate work that is already underway, such as strengthening access, sustainability and quality of care for the communities we serve across Northwest Oklahoma,” said Mr. Vasko. “While final allocations have not yet been determined, we anticipate pursuing targeted, initiative aligned funding rather than a single lump-sum award, with potential support spanning several million dollars over multiple years, as programs are phased and scaled.”
Rather than committing to single, large projects, many are developing modular proposals that can be scaled depending on funding structure, timing and approval. Kelly Macken-Marble, CEO of Osceola (Wis.) Medical Center, said hospitals are closely watching how grant processes evolve, particularly around workforce, technology and partnership-based initiatives.
“We are encouraged about the opportunity, specifically in the area of technology and innovation,” she said. “Grants for workforce and rural partnerships look to be focused on bringing together multisector partners. I am hopeful that we will have the opportunity to be included in those partnerships as the grant process develops.”
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5 healthiest states in 2025 — and the least healthy: United Health Foundation
The United Health Foundation released its 2025 “America’s Health Rankings Annual Report,” Jan. 8, presenting a wave of optimistic health signals, but disparities persist.
The organization analyzed 99 measures from 31 sources, relying on the most recent data, as of Oct. 17, 2025, except for data from the National Survey of Children’s Health, which was released Dec. 2, 2025. The report based rankings for the “healthiest” and “least healthy” states on “social and economic factors, physical environment, clinical care and behaviors and health outcomes.”
Here are the five healthiest states:
1. New Hampshire
2. Massachusetts
3. Vermont
4. Connecticut
5. Utah
Here are the five least healthy states:
1. Louisiana
2. Arkansas
3. Mississippi
4. Alabama
5. West Virginia
And here are seven other things to know from the report:
1. Between 2022 and 2023, life expectancy improved, with premature deaths dropping 8%. This resulted in 7,862 years lost before age 75 per 100,000 people, down from 8,522 in 2022.
2. The number of mental health providers increased 57% between September 2018 and September 2025, with a 5% increase from 2024 to 2025.
3. Preventive cancer screening rates have been improving in 47 states and Washington, D.C.
4. The percentage of adults with at least three chronic conditions have increased across age ranges. Adults ages 18 to 44 years old were hit the hardest, though, presenting a 17% increase between 2023 and 2024. The most common documented chronic condition was arthritis, followed by depression.
5. The homeless population increased 16% between 2023 and 2024. Illinois saw a 114% increase, the steepest nationwide.
6. Drug death rates improved for the first time since 2018. However, rates were still significantly higher among the American Indian/Alaska Native population, those in West Virginia, the 35- to 44-year-old population and males.
7. While rural communities saw significant boosts across some clinical care and behavioral measures, the improvement in cancer screenings was more minimal compared to metropolitan areas. A lack of physical activity was still greater in rural communities, but the percentage of adults reporting no activity beyond their jobs decreased more substantially.
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10 medical residency trends
Women account for 50.2% of all U.S. medical residents, achieving a majority share for the first time, according to the Association of American Medical Colleges’ 2025 “Report on Residents.”
Women make up the majority of residents in obstetrics and gynecology at 88.8%, pediatrics at 75.8%, family medicine at 56.3% and psychiatry at 53.9%. Men are the majority of residents in orthopaedic surgery at 76.3%, neurological surgery at 72.9% and anesthesiology at 61.8%, the report said.
The AAMC’s 2025 “Report on Residents” highlighted 10 additional trends:
Pre-residency:
1. Less than one-third of graduating medical students have the same residency specialty preference as they did in their first year of medical school. In 2025, 29.4% of students graduating from U.S. medical schools indicated the same specialty preference as their first-year choice.
2. Specialties with the highest continuity of preference between first-year of medical school to graduation were orthopaedic surgery, neurological surgery and pediatrics.
Residency:
3. First-year residents in neurological surgery report participating in the highest average number of abstracts, presentations and publications.
4. Since 2019, the number of active residents has annually increased by about 4,000. In 2025, the AAMC recorded 163,189 medical residents in the U.S.
5. Across all specialties and subspecialties, women — for the first time — accounted for the majority of residents and fellows. In 2024-25, 50.2% of residents were women, compared to 49.1% in 2023, 48.3% in 2022 and 47.3% in 2021.
6. By race and ethnicity, 45.9% of U.S.-citizen MD residents reported white, 23.6% reported Asian, 9.3% Hispanic or Latino, 7.1% Black, 0.6% American Indian or Alaska Native, 0.5% Middle Eastern or North African, and 0.2% Native Hawaiian or Pacific Islander.
Post-residency:
7. More than half, or 55.7%, of physicians who completed their residencies between 2015 and 2024 are practicing in the state where their residency training took place.
8. Women are more likely than men, by a difference of 58.7% and 53.2%, respectively, to practice in the state where they completed their residency training between 2015 and 2024.
9. California has the highest retention rate, with 75.7% of physicians practicing in that state after completing their residency there. The District of Columbia has the lowest retention rate at 66.4%.
10. Among those who completed residency training between 2015 and 2024 and now hold a full-time faculty position, 78.5% are at the assistant professor level.
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Emory ALIGN: Advancing a Sustainable Nursing Pipeline Through Academic–Clinical Collaboration
The healthcare sector is facing a decisive moment. While nursing shortages continue to dominate national conversations and pressure patient care teams, an equally destabilizing challenge sits upstream: instability within the clinical faculty model responsible for preparing the next generation of nurses. As clinical complexity accelerates and instructional capacity is strained, traditional approaches to academic preparation and clinical onboarding are no longer sufficient to meet workforce demands.
Temporary, part-time clinical instructors remain common across schools of nursing. Many balance multiple jobs, unpredictable schedules, and limited institutional support for their instructional responsibilities. The result is fragmented student experiences, increased faculty workload, and significant operational disruption at both the academic and clinical level. These challenges ultimately translate to decreased workforce readiness and higher early-career turnover as new graduates struggle to transition into frontline nursing.
Nursing education and healthcare delivery can no longer operate as separate systems. A sustainable workforce pipeline strategy requires aligned priorities and intentional partnership between Academic institutions and health systems.
At Emory Healthcare and the Nell Hodgson Woodruff School of Nursing, we are demonstrating what this collaboration looks like in practice.
A Model Built on Systemness
To establish a practice-aligned and sustainable pipeline, Emory launched Emory ALIGN – Academic Learning Integrated with Guided Nursing Practice. This collaborative model embeds full-time, master’s-prepared nurses into dual-role positions within Emory Healthcare, where they serve as both clinical instructors for nursing students and clinical nurses contributing directly to patient care
Unlike traditional adjunct or shared-appointment models, Emory ALIGN instructors are employed by the health system, while receiving academic oversight, training, and mentorship from the School of Nursing. This structure ensures instruction is grounded in current standards of care while remaining consistent with academic expectations and curricular goals.
By replacing external, temporary instructors with fully integrated clinicians, students learn within the same workflows, technologies, and interprofessional environments where they will eventually practice. This approach also reinforces organizational culture early, building familiarity, confidence, and commitment before graduation.
Simulation-Driven Faculty Development
A cornerstone of the Emory ALIGN model is a comprehensive faculty development program grounded in the Healthcare Simulation Standards of Best Practice™. Clinical instructors are not only clinically competent but also prepared as effective educators equipped to support learning in increasingly complex care environments.
The development process includes structured onboarding, simulation-based training i:
– Asynchronous modules introducing clinical instruction and simulation standards
– Hands-on workshops covering the clinical instructor role, simulation facilitation, pre-briefing, and debriefing
– Guided observation and co-teaching with experienced faculty
– Ongoing mentorship supported by standardized competency evaluation
Simulation prepares clinical instructors to lead learning effectively by strengthening facilitation, communication, and clinical judgment assessment within real-world care direct-care environments. This elevates instructional quality and student confidence.
Workforce Impact: Growing Talent from Within
Emory ALIGN directly supports workforce development by growing and retaining talent well before licensure:
– Students experience consistent, high-quality instruction aligned with practice
– Nurses expand their career pathways within the organization, strengthening retention
– Clinical leaders gain visibility into a pipeline of graduates prepared to succeed
Early outcomes demonstrate a measurable impact. Since January 2025, 55 Emory ALIGN instructors have been recruited and trained to support learning and direct patient care. They have covered more than 600 bedside shifts, supporting staffing flexibility, while maintaining instructional continuity. Student evaluations across clinical and simulation settings exceed benchmark means with feedback consistently highlighting instructor engagement, clarity, and support. The program has also reduced absenteeism and reliance on multiple instructors per course, improving operational stability across clinical placements.
These improvements strengthen outcomes at the bedside by ensuring graduates arrive ready to contribute safely and effectively.
Shared Value Through Collaboration
Emory ALIGN represents a balanced distribution of responsibility:
The School of Nursing contributes:
– Faculty oversight and instructional training
– Curriculum alignment and academic evaluation
– Simulation standards and mentoring
Emory Healthcare contributes:
– Employment, supervision, and compensation
– Clinical integration and workload support
– Strategic workforce placement based on care needs
Both partners benefit from an aligned vision of workforce growth that supports nursing practice and learning simultaneously.
Scaling for Systemwide Integration
The long-term success of the Emory ALIGN model relies on scale, consistency, and continued partnership integration. Emory Healthcare aims to deploy 62 clinical instructors by the start of the 2026 Spring semester, ensuring broad coverage and sustained instructional quality across multiple campuses and specialties.
As the model expands, we will continue monitoring:
– Workforce retention and hiring outcomes
– Student learning and satisfaction
– Clinical performance measures among new graduates
– Financial impact related to reduced temporary labor use
This data will refine the model and support replication within other academic health systems.
A Blueprint for the Future of Nursing Education
The workforce crisis is a shared challenge, and its solutions must also be shared.
Academic medical systems are uniquely positioned to lead not only in patient care and research, but in shaping the next generation of nurses who will sustain and advance that care. Emory ALIGN demonstrates that when education and clinical service operate as a unified ecosystem, outcomes improve for students, instructors, health systems, and patients alike.
This model emphasizes the power of intentional partnership:
– Aligned goals between school and system
– Integrated roles blending learning and practice
– Co-owned outcomes that strengthen the pipeline
Nursing excellence begins long before a graduate’s first independent shift. By investing at the beginning of the professional journey, we are ensuring workforce strength and resiliency far into the future.
Emory ALIGN is more than a staffing strategy; it is a commitment to sustaining the profession, protecting patient care, and advancing the mission of academic nursing through partnership and innovation.
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Tamiflu in shortage
As the U.S. confronts one of its most severe flu seasons, Tamiflu, a common antiviral medication to treat influenza, is in shortage in pockets across the country, Bloomberg reported Jan. 7.
In Utah, where flu activity is high, pharmacists are not yet reporting supply issues. But in Georgia, where flu activity is very high, drugstores are scrambling for Tamiflu (oseltamivir).
“Hospitals are also asking if we have it,” Parth Patel, PharmD, a pharmacist at an independent pharmacy in Georgia, told Bloomberg.
Prescription fills for Tamiflu seem to have peaked during the last week of December, according to GoodRx.
The FDA does not include oseltamivir in its drug shortage list, but the American Society of Health-System Pharmacists’ drug shortage database does. According to the ASHP, 10 presentations are in short supply, including two discontinued Tamiflu presentations from Genentech, four generics from Alvogen, three from Novadoz Pharmaceuticals and one from Amneal Pharmaceuticals.
The drug companies said they could not estimate a resupply date. Twenty-one other presentations of oseltamivir are available, according to the ASHP.
The post Tamiflu in shortage appeared first on Becker’s Hospital Review | Healthcare News & Analysis.
Why Rady Children’s Health built its own private GPT
San Diego-based Rady Children’s Health has created its own private generative AI platform to answer questions and perform administrative tasks for employees.
For example, a staffer might write, “I need to take these two days off,” and the GPT would complete the PTO request in Workday. The hope is to create efficiencies at Rady, which merged with Orange, Calif.-based Children’s Hospital of Orange County in 2025 to create a roughly $3 billion health system.
“You know the saying: ‘No margin, no mission,’” John Henderson, vice president and chief information and digital officer of Rady Children’s Health, told Becker’s. “As technology leaders, we have to drive value, and we have to do it in the most efficient way to help drive the outcomes that we want for our patients and patient families. And this is one of the areas we think we can make a big impact.”
The merger, which effectively doubled the organization’s size, helped spur the creation of the platform. And it made more financial sense for the health system to build its own GPT — using Claude from AI startup Anthropic through an existing partnership with Amazon Web Services — rather than buying what was available commercially. Rady is starting with administrative use cases but plans to eventually pivot to clinical.
“What we want to be able to accomplish is really eliminating inefficiencies and eliminating burden, whether it’s human resources, whether it’s the finance group, whether it’s our strategy group, who create a lot of content and have to research a lot of information,” Mr. Henderson said.
Prompts might include, “Send me a profile of this vendor,” or “Create a description for this new job.” Employees will no longer have to log into individual platforms that they might not be familiar with.
“So you have your ERPs, you have your core systems of record, and we have great partners when it comes to those,” Mr. Henderson said. “But my goal is to make them irrelevant in the context of how we interact with them. I want to be able to give us the opportunity where, whatever we need our employees and associates to do in those systems, they just tell the GPT, ‘Here’s what I need for you to do.’”
The GPT can now summarize files and access Rady’s intranet, which has a bevy of customized information. The three-hospital system intends to next introduce a feature called “Ask the Data,” where employees can query Rady’s various dashboards and analytics applications, including patient censuses, quality measures and financials.
“We want to make this broadly used across the entire health system,” Mr. Henderson said. “There’s pressure in the healthcare industry — regulations, CMS guidelines changing — and the one thing we want to make sure we do is be as efficient as we possibly can with the capabilities we have available to us, improving our outcomes and helping support the bottom line that we have to achieve.”
The post Why Rady Children’s Health built its own private GPT appeared first on Becker’s Hospital Review | Healthcare News & Analysis.
25 fastest-growing jobs in the US: LinkedIn
Two healthcare roles made LinkedIn’s 2026 “Jobs on the Rise” list, which highlights the fastest-growing jobs across the U.S.
Healthcare reimbursement specialists ranked No. 6, while psychiatric nurse practitioners came in at No. 19.
Several other roles on the list are also found within hospitals and health systems, including fundraising officers, data center technicians, construction project leads and public affairs specialists.
More than half of U.S. professionals plan to search for a new job in 2026, but 76% report feeling unprepared, according to LinkedIn research.
The list was compiled by analyzing millions of jobs started by LinkedIn members between Jan. 1, 2023, and July 31, 2025, to calculate growth rates for each job title. Internships, volunteer roles, interim roles and student roles jobs were not included.
Here are the 25 fastest-growing jobs in the U.S., according to LinkedIn:
1. Artificial intelligence engineers
2. AI consultants and strategists
3. New home sales specialists
4. Data annotators
5. AI/machine learning researchers
6. Healthcare reimbursement specialists
7. Strategic advisers and independent consultants
8. Advertising sales specialists
9. Founders
10. Sales executives
11. Commissioning managers
12. Venture partners
13. Field marketing representatives
14. Fundraising officers
15. Background investigators
16. Business development executives
17. Datacenter technicians
18. Travel advisers
19. Psychiatric nurse practitioners
20. Quantitative researchers and analysts
21. Financial advisers and planners
22. Construction project leads
23. Legal researchers
24. Public affairs specialists
25. Benefits advisers
The post 25 fastest-growing jobs in the US: LinkedIn appeared first on Becker’s Hospital Review | Healthcare News & Analysis.
10 best, worst cities for an active lifestyle
Honolulu is 2026’s best city for an active lifestyle, while Garland, Texas, is the worst, according to an annual WalletHub analysis published Jan. 7.
The personal finance company compared the 100 most populated U.S. cities across two dimensions: budget and participation, and sports and outdoors. WalletHub examined these dimensions using 35 metrics, ranging from the city’s bike score to the share of physically inactive adults.
Each metric was graded on a 100-point scale, with 100 indicating the most favorable conditions for a physically active population. WalletHub calculated a weighted average across all metrics for each city to determine an overall score, which was then used to rank the cities. Read more about the methodology here.
Best cities for an active lifestyle in 2026:
1. Honolulu — 65.79
2. New York City — 62.03
3. San Francisco — 59.31
4. Chicago — 59.03
5. Los Angeles — 58.91
6. Las Vegas — 58.09
7. Atlanta — 57.32
8. Cincinnati — 56.65
9. Denver — 56.36
10. Madison, Wis. — 55.83
Worst cities for an active lifestyle:
1. Garland, Texas — 29.53
2. Irving, Texas — 29.88
3. Fort Wayne, Ind. — 30.50
4. Fresno, Calif. — 31.12
5. San Bernardino, Calif. — 31.84
6. Hialeah, Fla. — 31.94
7. Corpus Christi, Texas — 32.20
8. Newark, N.J. — 32.21
9. Winston-Salem, N.C. — 32.44
10. North Las Vegas, Nev. — 32.77
The post 10 best, worst cities for an active lifestyle appeared first on Becker’s Hospital Review | Healthcare News & Analysis.
ChatGPT becomes a new waypoint in the patient journey
ChatGPT is rapidly emerging as a new waypoint in the patient journey, with millions of Americans using the generative AI tool to research symptoms, prepare for appointments, navigate insurance and seek answers when providers are unavailable.
More than 40 million people in the U.S. now use ChatGPT daily for healthcare-related questions, according to a new OpenAI report shared with Becker’s. Healthcare prompts account for more than 5% of all messages on the platform globally, with one in four users submitting a health-related question each week.
The data suggests patients are increasingly turning to AI as the healthcare system grows more complex and harder to access. In the U.S., 1.6 million to 1.9 million ChatGPT messages each week focus on insurance issues such as billing, claims and plan comparisons, OpenAI reported.
Much of that activity occurs outside the clinic. Seven in 10 healthcare conversations on ChatGPT happen after hours, pointing to demand for real-time guidance when physicians’ offices are closed.
Use is especially pronounced in rural and underserved areas. Users in rural communities send nearly 600,000 healthcare-related messages each week, while areas more than 30 minutes from a hospital averaged more than 580,000 messages weekly during a four-week period in late 2025. Wyoming, Oregon, Montana, South Dakota and Vermont ranked highest for healthcare-related messages originating from hospital deserts.
Patients are also beginning to use ChatGPT more deeply in their care journeys. Some are uploading test results, medical images and physicians’ notes to the chatbot in search of faster explanations or second opinions, The New York Times reported in December.
That behavior has prompted warnings from clinicians and privacy experts, who say generative AI tools can produce inaccurate responses and are not subject to HIPAA protections.
“Just because you’re providing all of this information to language models doesn’t mean they’re effectively using that information in the same way that a physician would,” Danielle Bitterman, MD, clinical lead for data science and AI at Mass General Brigham, told The New York Times.
At the same time, clinicians themselves are increasingly using AI, further normalizing its role in healthcare. Sixty-six percent of U.S. physicians reported using AI for at least one use case in 2024, up from 38% the year before, according to data cited in the OpenAI report. Nearly half of U.S. nurses reported using AI weekly.
Together, the findings show ChatGPT is no longer just a search tool for health questions. It is increasingly woven into how patients move through the healthcare system, filling access gaps, answering administrative questions and shaping how people interpret medical information.
For health systems, the trend raises new questions about accuracy, privacy and trust as generative AI becomes a parallel source of healthcare guidance, often outside providers’ visibility or control.
The post ChatGPT becomes a new waypoint in the patient journey appeared first on Becker’s Hospital Review | Healthcare News & Analysis.
Wellstar Georgia hospital names COO ahead of August opening
Marietta, Ga.-based Wellstar Health System has named a COO for its new $272 million hospital set to open in August.
Nelson So was appointed COO of Wellstar Columbia County Medical Center in Augusta, Ga., in September. A retired colonel with the Army Medical Service Corps, he brings more than 25 years of healthcare leadership experience and oversees all aspects of the hospital, according to a Sept. 8 Wellstar news release shared with Becker’s.
The hospital will expand services, teams and career pathways, according to a Jan. 1 LinkedIn post from Wellstar.
The hospital will include 100 inpatient beds, six operating rooms and a 19-room emergency department. The campus will also feature a medical office building with 11 outpatient clinics.
Construction began in April 2024.
The post Wellstar Georgia hospital names COO ahead of August opening appeared first on Becker’s Hospital Review | Healthcare News & Analysis.
Why CFOs can’t play the ‘financial scorekeeper’ in 2026
Jacksonville, Fla.-based Nemours Children’s Health Executive Vice President and CFO Caswell Samms III is urging hospital and health system financial leaders to evolve beyond their traditional roles in 2026 as the industry navigates increasingly challenging circumstances.
“I don’t think we can continue to operate as financial scorekeepers,” he said during a Becker’s CFO+Revenue Cycle Podcast episode. “We’re going to have to be more strategically engaged and fluent in clinical operations, technology, artificial intelligence, quality and workforce dynamics. As a financial leader, a little bit of rigor and empathy is going to create a lot of longevity for your organization.”
Nemours Children’s Health is the sole multi-state pediatric health system in the country. It comprises two hospitals with more than 10,000 staff and 1,100 employed physicians operating in 80 different locations, Mr. Samms said.
On the technology front, Mr. Samms said Nemours is heavily investing in its Center for Advanced Care at Home program, a telemedicine model that’s shown early success in the system’s Florida market and was recently launched in Delaware.
The program helps keep patients out of the emergency room and allows for earlier discharges from pediatric ICUs.
“Because of the reach we have and people seeking specialized services, we have families who may travel 70 to 90 miles,” he said. “Imagine, as a mother or father, not having to travel and you can just log into a telemedicine system to have a discussion with a nurse and be able to alleviate any concerns, instead of having an unnecessary visit in the emergency room. We’re significantly invested in seeing that continue to grow.”
Looking back on 2025, Mr. Samms said learning to move faster was a crucial lesson he’s bringing into the new year, with Nemours doubling down on fundamentals to be as agile as possible amid industry changes.
“We trust our leadership team to make informed decisions,” he said. “We’re going to have the appropriate financial durability that we need … I think that’ll continue to help us make sure we serve our mission in a way that we want to serve.”
The post Why CFOs can’t play the ‘financial scorekeeper’ in 2026 appeared first on Becker’s Hospital Review | Healthcare News & Analysis.
New Jersey eliminates $86 million in medical debt
New Jersey has forgiven more than $86 million in medical debt for more than 53,000 residents, marking the sixth round of relief under the state’s partnership with national nonprofit Undue Medical Debt.
Six things to know:
1. The state used about $600,000 in American Rescue Plan funds to facilitate the latest debt purchase, which Undue completed through participating providers. Undue-branded letters notifying affected residents began arriving Dec. 27, according to a Jan. 2 news release from Gov. Phil Murphy’s office.
2. With this round included, the state has now erased nearly $1.4 billion in medical debt for more than 828,000 residents.
3. To qualify, individuals must earn at or below 400% of the federal poverty level or hold medical debt totaling at least 5% of their annual income. There is no application process; debt is purchased in bulk and forgiven for eligible residents.
4. New Jersey is among the few states to both fund direct medical debt relief and ban most medical debt from appearing on credit reports. More than 3 in 4 voters support policies protecting consumers from medical debt, according to recent polling cited by the governor’s office.
5. Arizona has also partnered with Undue Medical Debt, eliminating $642 million in medical debt for 485,000 residents as of December.
6. The debt purchases come as legislators in several states are advancing medical debt protections, while the Consumer Financial Protection Bureau maintains that states cannot regulate consumer credit reports.
The post New Jersey eliminates $86 million in medical debt appeared first on Becker’s Hospital Review | Healthcare News & Analysis.
20,000 nurses at 12 New York City hospitals give strike notice
The New York State Nurses Association delivered 10-day strike notices Jan. 2 to 12 hospitals in New York City.
Here are seven things to know:
1. If agreements are not reached, as many as 20,000 nurses could strike Jan. 12. This would mark the largest nurse strike in city history, according to a Jan. 2 union news release.
2. The notices followed the expiration of union contracts on Dec. 31. Nurses voted Dec. 22 to authorize a strike.
3. The union is seeking contracts that guarantee healthcare benefits, safe staffing standards and protections from workplace violence.
“Management is refusing to guarantee our healthcare benefits and trying to roll back the safe staffing standards we fought for and won,” NYSNA President Nancy Hagans, BSN, RN, said in the release. “We have been bargaining for months, but hospitals have not done nearly enough to settle fair contracts that protect patient care. Striking is always a last resort; however, nurses will not stop until we win contracts that deliver patient and nurse safety. The future of care in this city is far too important to compromise on our values as nurses.”
4. The following hospitals in New York City received strike notices:
- BronxCare Health System
- The Brooklyn Hospital Center
- Flushing Hospital Medical Center
- Interfaith Medical Center / One Brooklyn Health
- Kingsbrook Jewish Medical Center / One Brooklyn Health
- Maimonides Medical Center
- Montefiore Medical Center
- Mount Sinai Hospital
- Mount Sinai Morningside and Mount Sinai West
- NewYork-Presbyterian Hospital Columbia University Medical Center
- Richmond University Medical Center
- Wyckoff Heights Medical Center
5. Union members also voted to authorize a strike three years ago, with about 7,000 nurses at two hospitals walking off the job in January 2023. The union represents 42,000 members across New York and is affiliated with National Nurses United, which has more than 225,000 members nationwide.
6. One Brooklyn Health CEO Sandra Scott, MD, said in a Jan. 2 LinkedIn post that the system is taking proactive steps to ensure uninterrupted patient care, including contingency plans for additional staffing support and training.
“We deeply value our nurses and the essential role they play in caring for our patients,” Dr. Scott said. “We are committed to reaching a fair and sustainable resolution that supports our staff while ensuring continued access to the healthcare services our communities depend on.”
7. The following hospitals shared Jan. 2 statements with Becker’s in response to the strike notice:
- A Maimonides spokesperson said the system is preparing to hire contract nurses and redeploy staff to ensure high-quality care. “Our nurses are critical to our success at Maimonides,” the spokesperson said. “We remain hopeful that we can avoid a strike and negotiate a fair contract that rewards nurses for their important work and recognizes the increasingly difficult financial challenges that we and other hospitals face.”
- A Montefiore spokesperson said union leaders have presented the hospital with demands that would cost $3.6 billion over the length of the contract’s duration. “Additionally, NYSNA leadership’s demands will clearly impact patient safety, like nurses not being terminated if found to be compromised by drugs or alcohol while on the job, and taking issue with our reasonable effort to roll out panic buttons for frontline staff in the emergency department,” the spokesperson said. “While Montefiore will continue to bargain in good faith, we are preparing for what we anticipate could be a multi-week strike.”
- A Mount Sinai spokesperson said it is continuing to work in good faith toward an agreement but is prepared for any outcome to maintain high-quality patient care. “NYSNA has acknowledged that federal funding cuts will cost New York hospitals $8 billion and 35,000 jobs, but just three years after its last strike the union is showing once again it is willing to use patients as bargaining chips this time while pushing billions of dollars in economic demands that would compromise the financial health of our entire system and threaten the financial stability of hospitals across New York City,” the spokesperson said.
- A NewYork-Presbyterian spokesperson said the system is taking necessary steps to ensure safe patient care. “We have proposed significant wage increases that keep our nurses among the highest paid in the region, enhancements to their already outstanding benefits, and new strategies that demonstrate our shared commitment to safe staffing,” the spokesperson said. “So far, NYSNA hasn’t moved off from its unrealistic demand of nearly 30% wage increases over three years. Collective bargaining requires compromise from both parties in order to reach an agreement.”
- A Richmond University Medical Center spokesperson said the hospital is committed to negotiating in good faith. “While discussions are ongoing, we cannot comment on specific details,” the spokesperson said. “We want to emphasize that we deeply value and appreciate our nurses for the exceptional care they provide to our patients and community every day.”
Becker’s has reached out to all 12 hospitals and will update this story if more information becomes available.
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The business case for ambulatory growth, despite lower pay
Health system C-suites across the U.S. are targeting ambulatory care expansion for 2026 as pressure mounts to lower cost of care and deliver on value-based promises.
Even the nation’s largest health systems are strengthening their ambulatory footprints. Chicago-based CommonSpirit Health, which operates in 28 states, is focused on outpatient growth.
“Our best growth opportunities are in our ambulatory footprint and enhancing our patient care access,” said Shelly Schorer, CFO of the California Division of CommonSpirit Health, which already includes 125 ambulatory sites. “There’s still a need for the acute care setting, but we are seeing more and more services and healthcare procedures moving to the outpatient setting and I think we need to expand our ambulatory care footprint.”
That ambulatory footprint includes outpatient clinics, surgery centers and urgent care facilities as well as digital health and telehealth for multiple convenient access points. Patient experience and satisfaction with their care journey has become increasingly important to hospitals and health systems as they’re competing with traditional and nontraditional care delivery sources.
“We are not only serving our communities better, but we’re positioning CommonSpirit for sustainable growth in a rapidly evolving healthcare landscape,” she said. “I think that’s where you’re going to see us really succeed in the next year or two.”
Expanding outpatient centers and telehealth can create more local access points for care delivery, but it’s expensive to build. Outpatient service and virtual care are also reimbursed at a lower rate than inpatient services, challenging the balance sheet. C-suite executives are carefully identifying the right transformational vision to provide the best quality of care for their patients with minimal disruption to financial sustainability.
“If we start investing in ambulatory care, yes it’s a lower overhead, but it’s also lower reimbursement,” said Ms. Schorer. “We have to make sure that we don’t over-invest in our acute care. We have to balance that setting. If we’re getting it right in the acute care setting, that’s fine, but if we start to see a shift to outpatient, then we have to adjust our overhead and our support for the acute care setting. It’s all about balance and making sure that we are where we need to be.”
That balance is critical for CFOs and strategic leaders to keep top of mind as they’re planning for the future. Ms. Schorer also cautioned that health systems can’t invest in everything at the same time; they need to divert resources into the spaces most beneficial for patients and the system as a whole.
“When we start to expand our ambulatory care footprint, or our urgent care, then we have to look at whether there are other acute care settings that we need to come up with a partner for to fill that space,” she said. “It’s really about constantly having those conversations and managing how we care for our patients and looking ahead, because there is a need for the acute care space. But we can’t sustain everything and still grow in our ambulatory care setting. We have to start to adjust our focus and our spending to make sure that it still makes sense for the communities we serve.”
The post The business case for ambulatory growth, despite lower pay appeared first on Becker’s Hospital Review | Healthcare News & Analysis.
ED visit times, by state
Patients in Washington, D.C., had the highest median time spent in the emergency department, while patients in North Dakota had the lowest, CMS data shows.
The agency’s “Timely and Effective Care” dataset, updated Nov. 26, tracks the average median time patients spend in the emergency department before leaving. The measures apply to children and adults treated at hospitals paid under the Inpatient Prospective Payment System or the Outpatient Prospective Payment System, as well as those that voluntarily report data on relevant measures for Medicare patients, Medicare managed care patients and non-Medicare patients.
Data was collected in the calendar year 2024. Averages include data for Veterans Health Administration and Department of Defense hospitals. Learn more about the methodology here.
Nationwide, the median time patients spent in the ED was 161 minutes, down from 163 minutes in 2023, according to CMS data.
Here’s how each state and Washington, D.C., stacks up.
District of Columbia — 301 minutes
Maryland — 246
Massachusetts — 220
Rhode Island — 220
Delaware — 216
Connecticut — 196
New York — 192
North Carolina — 190
Vermont — 185
New Jersey — 183
Pennsylvania — 182
Arizona — 179
California — 178
Illinois — 167
Virginia — 162
Georgia — 160
Michigan — 160
New Mexico — 159
South Carolina — 159
Tennessee — 159
Maine — 158
Ohio — 157
Florida — 156
Missouri — 153
Kentucky — 150
Washington — 149
Indiana — 146
Alabama — 145
Texas — 144
West Virginia — 143
Idaho — 142
Nevada — 142
Oregon — 140
Alaska — 137
Wisconsin — 136
Arkansas — 133
Colorado — 133
New Hampshire — 133
Wyoming — 133
Louisiana — 130
Utah — 130
Minnesota — 129
Mississippi — 129
Montana — 125
Iowa — 124
Kansas — 122
Oklahoma — 117
South Dakota — 114
Hawaii — 113
Nebraska — 112
North Dakota — 110
The post ED visit times, by state appeared first on Becker’s Hospital Review | Healthcare News & Analysis.
Revolutionizing the Standard of Care and Patient Experience: A Holistic Approach to Chronic Conditions
The disease burden of chronic conditions has been rising dramatically—a Milken Institute report estimated that 30.8 million people in the U.S. had three or more chronic diseases in 2015; projections suggest that approximately 83.4 million people in the U.S. will have three or more chronic diseases by 2030. These “polychronic” patients have complex care needs that strain resources and negatively impact quality of life.
Multiple factors drive these trends. Longer lifespans and lifestyle choices increase the chances of developing multiple chronic conditions; for example, the rise in obesity is linked to a higher risk of having several metabolic conditions, including cardiovascular disease, diabetes, and hypertension. This trend not only contributes to poor health outcomes it is also places financial strain on the industry, as 90% of the $5 trillion spent on U.S. healthcare annually involves people with chronic conditions.
Unfortunately, our healthcare system has not been adjusted to the changing demographics in the U.S. Diagnosing and treating a person’s health in a silo, organ by organ, is an expensive, ineffective, and antiquated way of delivering care. For positive outcomes, a comprehensive and personalized approach, simultaneously evaluating and treating the whole person and all chronic conditions, is required.
The current healthcare model misses the “big picture” by focusing on each chronic condition separately. There are three major problems with this historic approach:
- Patients quickly experience “specialist fatigue,” juggling appointments with multiple physicians and care plans that are not coordinated. This leads to conflicting instructions, multiple prescriptions that are not managed effectively, and confusion
- Social Determinants of Health (SDOH) barriers – such as lack of financial resources, food insecurity, and housing instability – are not considered when treating patients’ whole health. In fact, 30–55% of health outcomes entail SDOH factors.
- More time for the patient, but not more time with the patient. The average duration of a consultation with a primary care doctor is about 18 minutes – which is not sufficient to fully understand the patient. Not to mention the time spent scheduling, traveling to/from the appointment, waiting in the waiting room, or picking up prescriptions.
The solution to these challenges is holistic, in-home, patient-directed care.
Monogram Health’s patient-directed treatment model empowers patients to make their own health decisions by sending clinicians directly to their homes and giving them an integrated care plan personalized to their individual needs.
Monogram’s operations are physician-led and supported by local Advanced Practice Providers (APPs), registered nurses, as well as social workers, dieticians, and pharmacists. At the top of Monogram’s innovative model are multi-specialty physicians (i.e. cardiologists, nephrologists, pulmonologists, endocrinologists, palliative care and behavioral health) who have developed Monogram’s integrated clinical interventions, order sets, and protocols which are then carried out by the regional care team that goes into the patient’s home and performs behavioral, mental health, medical, and SDOH assessments used to create a personalized care plan that is continuously reevaluated. Monogram’s unique approach offers powerful benefits:
- Drive care in unique and powerful ways. The multispecialty-trained team can diagnose, treat, order tests, and prescribe medication through a specialty lens. Monogram’s innovative, integrated approach simultaneously evaluates and treats the whole person and all chronic conditions that are present.
- Forge a relationship with the patient, caregivers, and family members. The team offers support, education, and agency in a way that brief office visits cannot achieve. Family members and caregivers, in addition to the patient, can contact and instantly get connected with a Monogram clinician twenty-four hours a day, seven days a week.
- 360-degree view of the patient’s health. Being in the home provides a unique perspective for the clinician. Monogram clinicians can evaluate and review all medications, SDOH barriers, and conduct interdisciplinary assessments, such as behavioral and mental health—which cannot be effectively diagnosed on an intake form.
In fact, accessing mental health treatment can be burdensome, and 30% of Monogram’s patients have mental and behavioral health issues. That is why Monogram weaves these services into the fabric of all in-home visits, leveraging face-to-face interactions as well as tools like patient health questionnaires (i.e., PHQ-2 and PHQ-9) to deploy the right clinicians and treatments. Monogram has a chief psychiatrist as part of its multispecialty model who develops protocols and order sets to include this scope of services for patients.
Monogram’s model “bakes in” all aspects of a patient’s care that are often treated as “add-ons” or just not available elsewhere. For example, Monogram treats palliative care equitably and is embedded into every one of its clinical interventions and protocols. Similarly, Monogram’s pharmacy services are embedded into patients’ care plans; in which comprehensive medication reviews are given to all patients.
The number of conditions an average Monogram patient has is around 8. When taking a holistic approach to a person’s treatment and care, with all treatment options considered equitably, patients and partners alike experience:
- Better Outcomes. Monogram patients have 44% fewer hospital admissions and 52% fewer emergency room visits. Validating that their conditions are stable and managed.
- Affordability and Reduced Costs. Our partners have seen cost savings of $160M in 2024 and $375M in 2025.
- Better Patient Satisfaction and Experience. Monogram has a track record of improving NPS scores as well as a plan’s Star Ratings by +0.77 (on average).
In future articles, we will detail how Monogram expands the scope of care beyond traditional methods to treat a patient’s whole health, under one care plan, by employing an integrated team of clinicians and specialists across multiple disciplines:
- Cardiology. Integrated with other specialties, our in-home capabilities reduce stress and burden on patients’ hearts and lead to better cross disciplinary outcomes and a better quality of life.
- Pulmonology. Respiratory diseases like COPD and asthma intersect with and exacerbate other conditions. Our model focuses on early symptom relief through palliative principles and a holistic view to improve all aspects of a patient’s life.
- Endocrinology. Our in-home approach to endocrinology goes beyond treating diabetes and connects with all the other specialties to foster improved control and fewer complications.
- Nephrology. We do not just treat the symptoms of kidney disease but also the conditions that cause it.
- Palliative care. Palliative care is threaded through all the specialties; applying it early has a tremendous positive impact on a patient’s overall health.
Shifting away from fractured, siloed care that costs more and puts the burden on patients, Monogram is working to improve the patient experience and revolutionize the standard and delivery of treatment in the U.S.
The post Revolutionizing the Standard of Care and Patient Experience: A Holistic Approach to Chronic Conditions appeared first on Becker’s Hospital Review | Healthcare News & Analysis.
What to Expect When Working for a Nurse Staffing Agency
Starting a new nursing job in metro Atlanta—or anywhere in Georgia, South Carolina, Alabama, Florida or beyond —can feel overwhelming, even when you know it’s the right move. Working for a nurse staffing agency opens the door to exciting opportunities like travel nursing jobs, per diem nursing positions, and flexible contract nursing assignments, but for many nurses, the process can seem mysterious.
Here’s what to expect and how to prepare so you can start your journey with confidence.
Whether you’re interested in contract nursing jobs, per diem, or full-time placements, the process of joining a nursing agency is straightforward.
- Explore Open Positions
Start by browsing our current healthcare staffing opportunities, including travel nurse contracts and per diem RN jobs across Georgia. You can view all available positions [here]. - Apply and Submit Your Resume
Once you find a role that matches your skills and interests—like emergency department nursing jobs, radiology technologist positions, or ICU contract assignments—submit your application. Our recruitment team reviews your resume to ensure a great fit. - Complete Skills Assessments
After initial screening, you’ll complete online assessments to evaluate your clinical expertise. - Interview and Client Screening
Next, you’ll interview with a recruiter from Staff Relief. Some positions require additional interviews with the hiring facility, especially for rapid response nursing or specialized roles.
The good news? This process typically moves fast—most candidates receive an offer within 9 days of applying.
More Earning Potential
One of the biggest reasons nurses choose agencies like Staff Relief is the pay. Per diem and contract nursing jobs can pay up to 50% more than traditional staff positions. You’ll also have access to the same premium assignments available with leading partners such as Aya Healthcare, AMN Healthcare, and Medical Solutions.
More Flexibility and Freedom
When you work with a nurse staffing agency, you decide when and where you want to work. Whether you prefer travel nurse assignments across the Southeast or local shifts around Georgia, you have control over your schedule.
More Responsibility and Professional Growth
As a contract or per diem nurse, you’ll take on additional responsibilities like tracking time and attendance. While this requires organization, it also builds valuable skills in accountability and independence.
More Variety and Travel
You won’t be tied to one facility. With travel nursing jobs, you can explore new cities, gain diverse experience, and enjoy housing assistance coordinated through agency partnerships.
More Security and Benefits
Even though you’re working flexible assignments, you still receive comprehensive benefits. Staff Relief provides health insurance and other perks so you can feel secure in your role.
If you’re a nurse who thrives in a fast-paced, dynamic environment and values more freedom, higher pay, and a variety of assignments, agency work could be your ideal career path.
Staff Relief partners with major healthcare staffing leaders to offer you access to top contracts and exclusive opportunities. Ready to get started?Contact Staff Relief today to learn more about our per diem nursing jobs, travel nurse assignments, and allied health contracts in Georgia. Let the best nurse staffing agency in Geogia find the perfect fit for your skills and goals.
Travel Nurse Pay in Georgia – Updated
Working as a contract nurse or per diem nurse in Georgia opens doors to flexibility, premium pay rates, and the chance to grow your experience across different healthcare settings. Whether you’re comparing travel nursing jobs, exploring remote RN jobs, or looking into per diem nursing positions, it’s essential to understand the factors that impact your earnings so you can make informed decisions and advocate for fair compensation.
Below, you’ll find everything you need to know about travel nurse pay in Georgia, average hourly rates, and how variables like specialty and location shape your paycheck.
When you partner with a nursing staffing agency or medical staffing agency, you’ll likely choose between contract assignments and per diem shifts:
- Contract Nursing Jobs: You’ll sign an agreement to work a set number of hours over a defined period, such as 8–13 weeks. Many contract nursing jobs offer guaranteed hours, premium rates for urgent needs, and stipends for housing and travel.
- Per Diem Nursing Jobs: “Per diem” means “per day.” These shifts are typically scheduled a week at a time, providing maximum flexibility for nurses who prefer short-term or occasional work. Per diem nurses often receive higher hourly rates to compensate for the lack of long-term commitment and benefits.
Whether you’re drawn to the stability of a contract or the freedom of per diem nursing shifts, you’ll be paid hourly, with rates that can fluctuate based on demand and specialty.
No two assignments are exactly the same. Here are the main factors that determine what you’ll earn as a travel nurse or per diem nurse in Georgia:
1. Location
Urban areas like Metro Atlanta and Savannah typically offer higher compensation compared to rural hospitals and clinics. Travel nurse jobs in Atlanta often pay a premium to attract experienced RNs to high-volume facilities.
2. Specialty
Your area of expertise makes a significant difference. Roles in the emergency department, ICU, operating room, and critical care nursing often command the highest hourly rates. Specialized skills like medical imaging, radiology technologist jobs, or dialysis RN contracts can further boost your earning potential.
3. Experience and Credentials
More years in the field—and specialty certifications—qualify you for higher-paying assignments. Rapid response nursing jobs and crisis response contracts also tend to pay more due to urgency and complexity.
4. Facility Type
Pay can vary depending on whether you’re working in an acute care hospital, skilled nursing facility, outpatient clinic, or rehab center. Some settings offer incentives like retention bonuses or completion bonuses.
5. Travel Requirements
Assignments requiring you to commute 50+ miles often include additional stipends or elevated pay rates to offset costs and time away from home.
While rates fluctuate weekly based on demand and season, here’s what you can generally expect in Georgia:
- General RN: $40–$46 per hour
- General RN (Metro Atlanta): $48–$55 per hour
- Specialty RN (ICU, OR, ED): $55–$75+ per hour, depending on urgency and shortage areas
- Licensed Practical Nurse (LPN): $25–$40 per hour
- LPN (Metro Atlanta): $30–$45 per hour
These figures often include travel stipends and housing allowances. For high-paying travel nursing companies or crisis response contracts, rates can exceed $80 per hour in peak demand.
Some agencies bundle housing and travel reimbursements, while others pay a higher hourly rate without stipends.
Before accepting a contract, review details carefully:
- Hourly base pay
- Housing allowance or provided housing
- Meal and incidentals stipends
- Travel reimbursements
- Completion and referral bonuses
If you’re unsure whether a pay package is competitive, compare it with similar contract nursing jobs.
- Get certified in high-demand specialties like emergency room nurse staffing, ICU nursing, or radiology technologist work.
- Consider rapid response nursing or ICU contract nurse positions for premium rates.
- Pick up flexible options like weekend nursing contracts or extra per diem shifts to maximize income.
- Keep your licenses and certifications current to qualify for the broadest range of assignments.
If you’re ready to explore per diem nursing jobs in Georgia or secure a travel nurse contract with competitive pay and benefits, Staff Relief, Inc. is here to help.
Contact us today to learn more about available contracts and start earning what you deserve.
The Ultimate Guide to Per Diem and Travel Nursing Jobs in the Southeast
If you’re an RN exploring your next career move, you’re not alone. Demand for per diem nursing jobs, travel nursing assignments, and contract nursing positions continues to rise across the Southeast—including Georgia, Florida, Alabama, and North Carolina.
At Staff Relief, we specialize in connecting nurses with flexible, rewarding opportunities at top healthcare facilities. Whether you’re searching for remote RN jobs, weekend nursing contracts, or emergency department nursing careers, this guide will help you understand your options and how to get started.
Per diem nursing offers unmatched flexibility. You can pick up shifts on your schedule—ideal for maintaining work-life balance or supplementing your income. Contract nursing jobs, meanwhile, provide stability for a set duration, often with higher pay rates and benefits.
- Flexible nursing shifts that fit your lifestyle
- The ability to work in acute care, skilled nursing facilities, or inpatient care units
- Opportunities to gain experience in critical care, emergency departments, or medical imaging
- Access to rapid response nursing jobs and crisis response travel nurse contracts that offer premium compensation
- The chance to build your resume with respected employers like Aya Healthcare, AMN Healthcare, and Medical Solutions
Many nurses are drawn to the Southeast for its competitive pay and growing healthcare networks. Here are some popular areas to consider:
- Georgia: From Atlanta to Savannah, per diem nursing jobs in Georgia are in high demand. If you’re wondering how to become a travel nurse in Georgia, Staff Relief can guide you through licensing and onboarding.
- Florida: Coastal communities and urban hospitals alike need RNs for contract nursing jobs in Florida, especially in ICU, OR, and emergency room nurse staffing.
- North Carolina: Explore travel nurse assignments in North Carolina, including rapid response nursing and critical care contracts.
- Alabama: More facilities are offering remote RN jobs in Alabama and local contracts to address staffing shortages.
You have more options than ever to search for your next role. While many nurses and allied health professionals look on popular platforms like Indeed and Vivian, applying through multiple agencies can be time-consuming and repetitive.
Staff Relief makes it simpler. Our job board and mobile app put thousands of opportunities in one place. You can browse, compare, and apply to positions without juggling multiple applications or credentialing processes.
Here are a few resources to explore:
- Staff Relief Job Board & Mobile App – Your all-in-one hub for per diem, travel, and contract jobs, with a streamlined application process and dedicated support.
- Indeed – Search a wide range of listings for nursing and allied health jobs.
- Vivian Healthcare Jobs – Compare pay packages and contract details across agencies.
Ready to save time and find your next assignment faster? Start with Staff Relief’s platform for the most efficient experience
Aya Healthcare, AMN Healthcare, and Medical Solutions are some of the most respected companies in the industry offering extensive travel nursing, per diem, and rapid response assignments nationwide. As a partner, Staff Relief has access to some of the same contracts and exclusive opportunities available through Aya, AMN, and Medical Solutions. You can explore top-paying positions without having to apply separately to multiple agencies. Whether you’re interested in Aya Healthcare contracts, AMN Healthcare rapid response nursing jobs, or Medical Solutions travel nurse assignments, our team can help you compare options and secure the role that fits you best.
Choosing the right nursing agency is essential. Whether you’re evaluating Aya Healthcare reviews, AMN Healthcare pay packages, or Medical Solutions job openings, here are factors to consider:
- Transparent pay packages and benefits
- Support with licensing and credentialing
- Access to crisis response contracts and rapid response nursing jobs
- A reputation for placing nurses in top paying travel nursing companies
- Ongoing support and career development resources
Staff Relief partners with major systems and local facilities to deliver healthcare staffing solutions that prioritize both the nurse and the patient.
If you’re searching for flexible RN shifts, contract nursing jobs, or remote nursing positions, we’re here to help. From emergency department nurse jobs to radiology technologist staffing, our team can match you with assignments that fit your goals.
Connect with Staff Relief today to get personalized recommendations, compare contracts, and start your next chapter with confidence.
Pros and Cons for Working for a Nurse Staffing Agency
In today’s fast-changing healthcare landscape, more nurses are exploring flexible career paths, including per diem nursing jobs, travel nursing contracts, and remote RN positions. Whether you’re a seasoned nurse searching for higher pay or a new grad eager to explore diverse settings, working with a nursing staffing agency can be a rewarding option. But like any career move, it’s important to weigh the benefits and challenges before deciding.
Below, we break down the main pros and cons of working with a medical staffing agency in Georgia and across the Southeast, so you can make the best choice for your lifestyle and goals.
One of the top reasons nurses choose per diem nursing positions or local contract nursing is the freedom to control their schedule. Unlike full-time hospital roles, contract assignments and per diem shifts let you decide when and where you work. This flexibility is ideal if you have family commitments, are pursuing further education, or simply want more autonomy in your day-to-day life.
Agencies like Aya Healthcare, AMN Healthcare, and Medical Solutions often post weekend nursing contracts, PRN RN positions, and rapid response nursing jobs you can pick up on your terms.
If maximizing your earnings is a priority, you’ll be glad to know that contract nursing jobs and per diem shifts typically pay higher hourly rates compared to permanent staff roles. These assignments often include stipends for meals, lodging, and travel—especially for travel nurse jobs in Atlanta, Savannah, and the Florida Panhandle. Many nurses find that with smart budgeting; they can work fewer shifts while maintaining or even increasing their income.
Plus, expenses related to travel nursing—like transportation and temporary housing—are often tax-deductible, creating additional financial benefits.
For nurses who thrive on change, working with a healthcare staffing agency provides a steady stream of new experiences. You’ll build your skills across different units, such as emergency departments, inpatient care, and even specialized areas like radiology technologist jobs or diagnostic imaging. This variety not only helps you stay engaged but also makes your resume stand out to future employers.
While flexible shifts are a major perk, it’s important to recognize that per diem nursing jobs don’t always guarantee steady hours. You may have weeks packed with back-to-back assignments, followed by slower periods. In some cases, last-minute schedule changes can impact your plans. If you prefer consistency, consider long-term contract nursing jobs, which often range from 6 to 17 weeks and offer more predictable schedules.
Contract and travel nurses frequently rotate among facilities, from skilled nursing facilities to acute care hospitals. Each location has its own protocols, electronic health records, and workplace culture. While you’ll eventually become comfortable in new settings, the learning curve can feel steep, especially when starting out. Nurses who value long-term relationships with coworkers and patients may find this aspect challenging.
If you’re adaptable, resourceful, and excited by the idea of working in diverse environments, you’re well-positioned to succeed. Many RNs say contract work rekindled their passion for patient care, exposed them to innovative treatments, and expanded their professional networks.
Whether you’re interested in remote nursing jobs in Alabama, ICU travel nurse assignments in Georgia, or emergency room contracts throughout the Southeast, there’s no shortage of options through reputable agencies like Aya Healthcare, AMN Healthcare, and Medical Solutions.
Ready to explore per diem nursing positions or contract opportunities? Here are a few steps to begin:
- Research Top Agencies: Read reviews and compare pay packages, benefits, and housing support.
- Set Your Priorities: Decide what matters most—schedule flexibility, pay rate, location, or specialty.
- Prepare Documentation: Update your licenses, certifications, and resume.
- Search Nursing Jobs Online: Use platforms like Indeed, Vivian Health, and agency job boards to find assignments that match your goals.
- Ask Questions: Speak with recruiters to understand expectations, cancellation policies, and support resources.
Working with a nursing staffing agency can be an empowering way to build a flexible, well-paid, and fulfilling career. If you’re considering making a change, take time to explore your options and connect with agencies committed to supporting nurses at every step.
Explore current per diem and contract openings with Staff Relief today and discover how flexible nursing can work for you.
How to Get a High Paying Contract Nursing Job
Contract nursing offers the chance to do meaningful work, gain diverse experience, and earn competitive pay. Whether you’re pursuing contract nursing jobs, per diem nursing positions, or rapid response assignments, the key to maximizing your income is preparation and strategy.
If you’re ready to secure a high-paying contract nursing job, use these proven tips to set yourself apart and negotiate pay that reflects your expertise.
Your resume is your first impression. A clear, polished resume highlights your skills, certifications, and professional accomplishments, and it determines whether you’ll be invited to interview.
Include:
- Your nursing specialties (such as ICU, emergency department, or medical imaging)
- Certifications (like ACLS, BLS, or specialty credentials)
- Details about your experience in different care settings, such as inpatient care, skilled nursing facilities, or acute care staffing
It’s normal to have employment gaps but be ready to confidently explain them during interviews. A well-organized resume positions you as a serious professional ready for high-paying nursing contracts.
Keeping your credentials updated makes you a more attractive candidate and can improve your earning potential.
Make sure to:
- Renew essential licenses and certifications promptly.
- Consider adding specialty certifications that are in demand for travel nursing jobs and contract assignments.
- Stay up to date with immunizations required by hospitals and clinics. Being ready with all documentation can speed up onboarding and help you access crisis response nursing jobs or urgent needs contracts that often pay premium rates.
The more prepared you are, the easier it is for a nurse staffing agency or recruiter to match you with higher-paying positions.
Professional references can be the deciding factor in landing a top-paying assignment.
Employers and recruiters rely on references to verify your:
- Clinical skills
- Professionalism
- Reliability
Choose references who can confidently speak to your work ethic and performance. Positive recommendations can open the door to flexible nursing shifts, per diem contracts, and specialized roles that pay more.
Flexibility is often rewarded in the world of contract nursing.
Consider these options to boost your pay:
- Accepting night shifts or weekends, which usually come with higher hourly rates.
- Taking assignments in locations experiencing shortages, such as rural facilities or emergency department nursing jobs.
- Being open to rapid response contracts or crisis response assignments, which often offer premium compensation.
When you demonstrate a willingness to adapt, you make yourself more valuable to medical staffing agencies and healthcare employers.
In contract nursing, your reputation follows you from one facility to the next. A strong track record makes it easier to secure higher-paying contracts and preferred assignments.
Tips for maintaining a great reputation:
- Be punctual and dependable.
- Communicate clearly with staffing agencies and supervisors.
- Go the extra mile to provide excellent patient care.
Facilities are willing to pay more to bring on nurses with proven reputations for excellence.
Being a contract nurse offers countless benefits, from career variety to premium pay. To make the most of your opportunities:
- Invest time in preparing a strong resume.
- Keep certifications and immunizations current.
- Maintain excellent references.
- Stay flexible with shifts and assignments.
- Build and protect your professional reputation.
When you combine preparation with dedication, you can consistently secure high-paying contract nursing jobs that match your skills and goals.
If you’re looking for your next opportunity, Staff Relief, Inc. is here to help. We partner with hospitals, clinics, and healthcare facilities to connect nurses with the best assignments in Georgia and beyond.
Contact us today to explore available contracts and start earning what you deserve.
How to Find the Best Nursing and Allied Health Jobs in 2025
If you’re thinking about a career change this year, you’re not alone. Thousands of nurses and allied health professionals are exploring contract nursing, per diem shifts, and even remote RN jobs to gain more flexibility, better pay, and fresh experiences.
But with so many options and so many staffing agencies—how do you know where to start?
This guide will walk you through:
✅ Why more professionals are choosing contract and per diem work
✅ How to evaluate agencies and read nursing agency reviews
✅ Where to find the best nursing jobs in 2025
✅ Tips for comparing assignments and getting hired faster
The days of sticking to one hospital job for your entire career are long gone. Today’s nurses are building more dynamic, customized careers—often combining contract assignments with per diem shifts.
The benefits of contract nursing are clear:
- Higher pay compared to permanent staff roles
- Housing and travel stipends
- Bonuses for completing assignments
- The chance to build experience in specialized areas like ICU, ER, and diagnostic imaging
- Flexibility to take time off between contracts
Meanwhile, per diem nursing jobs offer even more control over your schedule. You can pick up shifts when you want—whether that means extra weekends or just a few days a month.
If you’re drawn to this flexibility, you’re in good company. Contract and per diem work have become the fastest-growing segments of healthcare employment.
Once you decide to make a change, your next step is choosing a partner to help you find assignments. But not all agencies are the same.
Before you commit, take time to read nursing agency reviews. Here’s what to look for:
- Transparency in pay packages and benefits
- Support with licensing, credentialing, and onboarding
- Access to rapid response nursing jobs and high-demand contracts
- A track record of placing candidates in the highest paying travel nursing companies
- Clear communication and responsive recruiters
At Staff Relief, we know that trust matters. As a partner of Aya Healthcare, AMN Healthcare, and Medical Solutions, we can give you access to exclusive contracts without the hassle of applying to multiple platforms.
There are dozens of websites that list healthcare jobs, but it’s easy to get overwhelmed. To save time, start with the best nursing job sites for 2025:
- Staff Relief Job Board & Mobile App – Your one-stop platform to see per diem, contract, and travel nursing jobs nationwide, including remote RN jobs and medical imaging positions.
While many agencies focus on nursing alone, allied health roles are booming, too. If you’re a technologist or imaging specialist, consider exploring:
- Radiology technologist jobs in hospitals and outpatient centers
- Diagnostic imaging careers in high-demand specialties
- Medical imaging staffing agencies that can connect you to flexible contracts
- Radiographer employment for mobile imaging services or large health systems
Staff Relief supports professionals across disciplines and can help you find medical imaging jobs near you with excellent pay and benefits.
Ready to pick up extra shifts or transition into per diem work full-time? Here are tips to get per diem nursing jobs faster:
- Keep your credentials and health records updated.
- Sign up with an agency that has real-time job listings.
- Use the Staff Relief app to get instant alerts when new shifts are posted.
- Be proactive—per diem openings often fill quickly.
Whether you want the best remote nursing jobs for RNs, the stability of contract work, or the variety of per diem assignments, 2025 is the perfect year to take control of your career.
At Staff Relief, we make it easy to:
- Access the highest paying travel nursing companies
- Compare contracts side by side
- Read verified nursing agency reviews
- Secure opportunities in radiology, imaging, and allied health
- Apply once and explore thousands of jobs nationwide
Connect with Staff Relief today, and let’s build your path forward together.
Everything You Need to Know About Travel Nurse Credentialing
Every hospital, clinic, and long-term care facility has its own standards for verifying a clinician’s qualifications and readiness to practice. Even if you’ve worked at a similar facility before, you can’t automatically carry over your credentials. Each assignment requires you to complete a credentialing and onboarding process to ensure patient safety and compliance with regulations.
Credentialing typically includes:
- Drug screening
- Health assessments
- Proof of licensure and certifications
- Background checks and reference verifications
- Competency exams
- Facility-specific training and onboarding
Many nurse managers or department leaders will schedule a phone or video call to review workflows, discuss expectations, and confirm you’ve completed all requirements before your start date.
Preparation is key. Keeping all your essential documents organized will save you time and stress whenever you accept a new assignment. Here’s what you’ll need to have ready:
- Copies of your professional license(s) and any specialty certifications (such as BLS, ACLS, PALS)
- Two valid forms of identification (e.g., driver’s license and passport)
- A record of your annual physical exam (valid for one year)
- TB test results (valid for one year)
- Drug screen results
- Immunization and titer records (MMR, Varicella, Hepatitis B, and others)
- Proof of flu vaccination (especially if starting in the fall or winter)
- COVID vaccination records if required by the facility
- Payroll forms and direct deposit information
- References and verified work history
- Competency test results (if applicable)
If you want to avoid delays, consider getting your TB test, physical, and immunizations updated while you’re applying for contracts. Staying current helps you move quickly when the right opportunity arises.
Most healthcare facilities require online assessments to verify your competency in your specialty. These assessments might include:
- Skills checklists
- Clinical scenario testing
- Electronic medical record (EMR) training modules
Once you pass these evaluations, you’ll typically complete one to two days of orientation to get familiar with the facility’s policies, documentation standards, and workflows. This process helps ensure you can provide safe, effective care from day one.
If you work in in-demand roles such as ER RN, PCU RN, CT Technologist, RRT, Surgical Tech, Mammo Tech, Home Health RN, or M/S RN, expect additional verifications and specialty-specific assessments. Facilities often have strict guidelines for these positions due to the complexity of care and the need for current certifications.
Staff Relief’s credentialing team can walk you through these specialty requirements step by step so you feel confident and prepared.
Large national agencies often have more rigid, self-directed credentialing processes. Working with a regional partner like Staff Relief provides you with hands-on support. Our team will:
- Help you track deadlines for documents and assessments
- Coordinate background checks and health screenings
- Connect you with local resources for TB testing and physicals
- Answer your questions about compliance and onboarding
This personal guidance ensures nothing falls through the cracks—and you’re always ready to step into your next assignment.
Credentialing isn’t a one-time process. Here are a few habits that can help you stay organized:
- Keep a digital folder with scanned copies of your documents
- Mark your calendar with expiration dates for your TB test, physical, and certifications
- Get your annual flu shot early if you expect to start an assignment in the fall
- Check whether your next facility requires a COVID vaccine or booster
- Keep your immunizations up to date to avoid delays
Being proactive makes you more competitive for premium travel contracts and quick-start assignments.
Navigating credentialing can feel like a lot to manage, especially if you’re juggling multiple offers. That’s why choosing the right staffing partner is so important.
Staff Relief has years of experience supporting clinicians across Georgia, Alabama, Florida, and the Carolinas. Whether you’re a first-time traveler or a seasoned professional, you’ll have a dedicated team behind you to make credentialing smooth, transparent, and stress-free.
If you’re exploring travel nursing jobs or allied health contracts in the Southeast, our team is here to help you navigate credentialing and start your next adventure with confidence. Contact Staff Relief today to learn about current opportunities and get expert support every step of the way.
Addressing Georgia’s Critical Nursing Shortage
The nursing shortage in Georgia has reached critical levels in 2025, with nearly every county—urban and rural—struggling to recruit and retain qualified healthcare professionals. This crisis isn’t just about open positions; it’s about ensuring patients receive safe, timely, and compassionate care when they need it most.
From major hospitals to long-term care facilities, healthcare organizations are urgently seeking skilled nurses, surgical techs, and allied health professionals who can step into high-demand roles and make an impact.
Several factors continue to drive Georgia’s nursing shortage:
- Rising demand for healthcare services: The state’s aging population and expanded access to care have increased the need for RNs, LPNs, and allied health professionals.
- Burnout and workforce attrition: The lingering effects of the pandemic, combined with long hours and emotional stress, are pushing many clinicians to reduce hours, retire early, or leave the field altogether.
- Education and training bottlenecks: Limited capacity in nursing schools and faculty shortages continue to constrain the pipeline of new graduates.
- Rural disparities: Non-metro counties face even steeper challenges recruiting clinicians, leaving communities with limited access to primary and specialty care.
As a result, many hospitals and clinics are leaning heavily on travel contracts, per diem staff, and flexible assignments to keep up with patient needs.
The staffing shortage has ripple effects throughout Georgia’s healthcare infrastructure:
- Hospitals are relying on travel clinicians—especially in specialties like ER RNs, PCU RNs, and Surgical Techs—to fill critical gaps.
- Skilled professionals such as CT Technologists, RRTs, Mammo Techs, and Home Health RNs remain in high demand, driving up competition and pay rates.
- Burnout among the remaining workforce leads to higher turnover, further deepening shortages.
- Patients experience longer wait times, delayed procedures, and uneven access to care, particularly in rural and underserved areas.
The result is a cycle of strain that requires strategic intervention.
While the challenges are significant, Georgia’s healthcare leaders are adopting innovative strategies to rebuild the workforce and improve retention:
1. Expanding Educational Pathways
- New state investments in nursing schools and allied health programs are increasing enrollment capacity.
- Fast-track bridge programs are helping LPNs and paramedics advance to RN licensure more efficiently.
2. Financial Incentives and Career Support
- Loan repayment and tuition reimbursement programs are helping attract graduates to high-need areas.
- Retention bonuses and flexible scheduling are becoming standard in many contracts.
3. Investing in Burnout Prevention
- More facilities are offering mental health resources and dedicated time off to protect clinician well-being.
- AI-supported scheduling tools are helping balance workloads and reduce last-minute staffing gaps.
4. Expanding Telehealth and Remote Care
- Telehealth adoption continues to grow in 2025, allowing clinicians to manage certain care remotely.
- Hybrid care models are easing staffing pressures in rural counties.
5. Embracing Flexible Staffing Models
- Short-term contracts, rapid response assignments, and per diem shifts give clinicians more options to work on their terms.
- Many clinicians are finding that a mix of travel and local assignments offers better work-life balance.
Healthcare facilities across Georgia and the Southeast increasingly rely on experienced staffing agencies to fill urgent and specialized positions. When you partner with a staffing agency that understands the local landscape, you gain access to:
- Skilled clinicians ready to step into critical roles—whether it’s an ER RN, PCU RN, CT Tech, RRT, or Mammo Tech.
- Flexible workforce solutions to manage seasonal demand and unexpected absences.
- Streamlined credentialing and onboarding to get staff in place faster.
- Insights into regional pay trends and incentives.
Staff Relief, for example, has built long-standing partnerships with hospitals, outpatient centers, and home health agencies across Georgia, Florida, Alabama, and the Carolinas, making it easier to adapt to changing needs.
If you’re considering your next step in nursing or allied health, there has never been a better time to explore opportunities in Georgia. Clinicians with experience in specialties like emergency nursing, progressive care, surgical services, medical-surgical units, and diagnostic imaging are in especially high demand.
With flexible contracts, competitive compensation, and support from experienced recruiters, you can build a career that aligns with your goals and helps meet a pressing need.
Georgia’s nursing shortage is a complex, urgent issue—but progress is happening. By investing in education, supporting the workforce, embracing innovation, and building strong partnerships, the state is working to rebuild its healthcare capacity.
If you’re a healthcare professional ready to make an impact—or a facility seeking experienced clinicians—this is the moment to take action.
Ready to explore the latest opportunities or learn how strategic staffing can help? Contact Staff Relief today and join the effort to strengthen Georgia’s healthcare system for everyone.
10 Tips for Travel Nurses
Travel healthcare is more than just an assignment, it’s an opportunity to expand your skills, explore new places, and make an impact where it matters most. Whether you’re a seasoned travel nurse, a respiratory therapist, or a surgical technologist, knowing how to navigate contracts and maximize your experience is key to success.
Here are ten essential tips every travel healthcare professional should keep in mind.
1. The Demand for Your Skills is Higher Than Ever
In 2025, healthcare facilities across the Southeast in Georgia, Alabama, Florida, and the Carolinas are experiencing critical staffing shortages. High-demand specialties like CT Tech, ER RN, Surgical Tech, RRT, PCU RN, Mammo Tech, Home Health RN, and M/S RN are seeing unprecedented opportunities.
Travel nursing jobs and allied health contracts are plentiful, but competition can be fierce for the best assignments. Staying flexible and proactive will help you secure roles that match your expertise and goals.
2. Understand Tax Implications of Travel Assignments
Many clinicians overlook how travel pay affects their taxes. Housing stipends, travel reimbursements, and per diem allowances can all impact your taxable income. It’s wise to consult a tax professional who understands healthcare contracts to ensure you’re planning ahead and taking advantage of eligible deductions.
3. Credentialing and Compliance Take Preparation
Every state has different licensure and credentialing requirements. Georgia, Florida, and the Carolinas all have their own rules around background checks and health records.
Be prepared to provide:
- A TB test (valid for 1 year)
- A current physical exam (valid for 1 year)
- Titers and immunization records
- A background check
- A drug screen
It’s smart to get your TB test, physical, and immunizations done while you’re applying so you’re ready as soon as you receive an offer. Keep your immunizations updated, including your flu shot in the fall and COVID vaccinations where required. This will prevent delays when it’s time to start your contract.
Working with a healthcare staffing agency like Staff Relief ensures you’ll have help coordinating these documents and understanding what’s required for each facility.
4. Housing Options Vary by Assignment
Some contracts include housing stipends, while others offer pre-arranged accommodations. It’s critical to understand:
- What your stipend covers
- Whether you’ll be responsible for utilities, deposits, or furniture
- How your housing affects your taxable income
If you prefer to find your own place, Staff Relief can help source local housing options and connect you to reputable providers in your assignment area.
5. Your Reputation Will Follow You
Healthcare facilities often work with the same staffing partners across regions. Showing up on time, being adaptable, and maintaining professionalism will build your reputation and make it easier to secure future assignments.
Positive references can help you access competitive roles in specialties like ER, PCU, and surgical services.
6. Flexibility is Your Superpower
The most successful travel clinicians are those who can pivot quickly. Being open to night shifts, rural contracts, or high-demand specialties often results in higher pay and priority placement.
If you’re willing to work in critical areas, you’ll find more opportunities and stronger negotiating power.
7. Pay Packages Can Be Complex
Your compensation may include:
- Base hourly pay
- Travel stipends
- Housing allowances
- Completion bonuses
Make sure you understand the full picture, not just the hourly rate. This is essential so that you can budget effectively. A reputable healthcare staffing agency will always be transparent about how your pay is structured.
8. Burnout is Real so Take Care of Yourself
Long shifts and adapting to new teams can be stressful. Protect your mental health by:
- Scheduling regular downtime between contracts
- Accessing telehealth services offered through Staff Relief for confidential support
- Staying connected to your support network
Prioritizing self-care helps you bring your best to every assignment.
9. Smaller Agencies Can Get You Into Hidden-Gem Facilities
Smaller agencies can often place clinicians into smaller community hospitals and rural facilities where patient loads are more manageable, but pay rates remain competitive. These positions are available through Staff Relief in Georgia, Alabama, and South Carolina. Only Staff Relief and one or two other boutique firms serve these facilities, so you won’t find these assignments through large national agencies like Aya, Medical Solutions, or AMN Healthcare.
10. Choosing the Right Staffing Partner Matters
Your agency isn’t just your employer, it’s your advocate. The best healthcare staffing partners:
- Have deep relationships with respected hospitals and clinics
- Offer personal support before, during, and after your assignment
Staff Relief has decades of experience supporting clinicians across the Southeast, combining local expertise with a commitment to transparency and respect.
If you’re exploring travel nursing jobs or allied health contracts in Georgia and beyond, now is the time to take the next step. With the right support and preparation, your travel career can be rewarding, sustainable, and full of growth. Contact Staff Relief today to learn about current opportunities and find the right fit for your skills and goals.
How to Choosing the Right Medical Staffing Agency
Choosing the right medical staffing agency isn’t just about finding a job—it’s about building a career with the support, transparency, and opportunities you deserve. Whether you’re looking for contract nursing jobs, travel assignments, or allied health positions, partnering with the right agency helps you feel confident every step of the way.
As a regional leader in the Southeast serving Georgia, the Carolinas, Alabama, and Florida, Staff Relief specializes in high-demand roles and offers deep local expertise to help you succeed.
Here are six essential tips to guide your search for a medical staffing agency you can trust.
1. Work with a Partner Who Knows the Region
When you’re working in states across the Southeast, you want an agency that understands the unique dynamics of each market. Regional experience matters because:
- Different states have varying credentialing and compliance requirements
- Compensation rates shift between urban and rural facilities
- Each area has its own demand for specialties, including CT Tech, ER RN, Surgical Tech, RRT, PCU RN, Mammo Tech, Home Health RN, and M/S RN assignments
Staff Relief’s recruiters have years of experience placing clinicians throughout Georgia, Alabama, Florida, and the Carolinas. This local knowledge ensures you’re matched with facilities that fit your skills, preferences, and professional goals.
2. Evaluate the Agency’s Reputation and Track Record
A medical staffing agency’s history is a strong indicator of what you can expect. Take time to:
- Explore the agency’s website to see testimonials from nurses, surgical techs, respiratory therapists, and imaging professionals
- Review social media and online platforms for authentic feedback
- Look for examples of long-term partnerships with respected hospitals, outpatient centers, and home health organizations across the Southeast
When you choose an agency that has established relationships and a reputation for consistency, you gain peace of mind that your career is in capable hands.
3. Expect Clear Communication About Pay
Transparency around compensation is crucial. Medical staffing pay packages can include:
- Base hourly rates
- Travel and housing stipends
- Bonuses
Without clarity, it’s easy to feel uncertain about what you’ll actually earn. A trustworthy agency will explain exactly how your pay is structured, whether you’re taking on a rapid response ER RN contract, a CT Tech travel assignment, or a Mammo Tech position.
At Staff Relief, we prioritize transparent communication so you can make informed decisions and feel confident in your earnings.
4. Assess Benefits and Support
The right staffing agency offers more than just placements. Look for a partner that provides:
- Credentialing and compliance support
- Guidance navigating state requirements if you’re crossing from Georgia into Florida, Alabama, or the Carolinas
- Professional development resources and scheduling assistance
Staff Relief is committed to offering comprehensive support, so you can focus on providing excellent patient care, whether you’re working in PCU, ER, surgical services, or home health.
5. Look for Joint Commission Certification
When an agency is Health Care Staffing certified by The Joint Commission, it demonstrates a commitment to quality and safety. Certification means the agency has:
- Passed rigorous evaluations of processes, compliance, and clinical standards
- Demonstrated consistent excellence in recruiting and supporting healthcare professionals
This recognition shows you’re working with an organization that meets the highest standards. This is something you can expect when partnering with Staff Relief.
6. Find the Right Fit for Your Working Style
Every agency operates differently. Some rely on automated platforms and self-service tools, while others offer more personal, one-on-one support.
Ask yourself:
- Do you want direct access to a recruiter who knows you by name?
- Would you rather work with an agency that manages credentialing and logistics for you?
- Do you prefer a more high-touch approach over an impersonal online process?
Choosing an agency that fits your communication style and values makes every assignment more rewarding. Staff Relief’s approach is personal, responsive, and focused on helping you thrive in the role that’s right for you.
When you work in specialized, high-demand fields like CT Tech, ER RN, Surgical Tech, RRT, Mammo Tech, PCU RN, Home Health RN, and M/S RN. You deserve a staffing partner who understands your expertise and advocates for your success.
The right agency combines:
- Regional knowledge of healthcare employers throughout Georgia, Alabama, Florida, and the Carolinas
- Transparent, competitive pay structures
- Robust support and credentialing assistance
- A proven reputation with hospitals and clinics across the Southeast
- Certification that demonstrates credibility
- A commitment to personal service and professional respect
With the right support you’re not just taking a job, you’re building a sustainable career.
If you’re exploring your next contract or travel assignment in the Southeast, Staff Relief is here to help. Our partnerships with respected healthcare facilities and our experience placing clinicians in high-demand specialties mean you can feel confident you’re making the best move for your future.
Contact us today to learn more about available positions and start your search with a staffing agency that puts you first.
The Cost of Nurse Turnover: A Breakdown
Poor nurse retention is a major issue for healthcare facilities, with the national registered nurse (RN) turnover rate standing at nearly 20%. According to the 2024 NSI National Healthcare Retention and RN Staffing Report, the average cost of nurse turnover is estimated to be $56,300 per every RN who leaves their job. For the average hospital, this can equate to roughly $3.9 to $5.8 million in losses per year.
Beyond the financial impacts, high turnover can also have rippling effects on company culture and patient care. In this article, we’ll break down all the costs of nurse turnover and outline strategies that can help you mitigate this issue at your facility.
Nurse turnover occurs when nursing professionals leave their jobs or the profession altogether. This can include instances in which staff are involuntarily terminated from their positions, enter retirement, or choose to leave their roles for other reasons. Some of the most common reasons why nursing professionals willingly leave their jobs include burnout, feeling underappreciated, and a lack of peer support.
Before we break down the cost of nursing turnover, it’s important to note that national nurse turnover and cost estimates often only account for RNs. While it’s difficult to estimate a turnover rate that is representative of all levels of nursing, let’s take a look at how turnover rates and costs have been reported for other types of roles:
- The cost of nurse practitioner turnover is estimated to be $85,832 to $114,919 per episode, with the average turnover rate standing at roughly 10%.
- The cost of nurse managerturnover is estimated to be between $132,00 to $228,000 per episode, with some hospitals reporting that 50% of their nurse leaders intend to leave their jobs within 5 years.
- The indirect costs of replacing one certified nursing assistant (CNA) can range from $3,000 to $6,000, with turnover rates averaging as high as 50% in nursing homes alone.
From these statistics, it’s clear that turnover costs can add up quickly if nursing professionals keep leaving their positions. But how exactly does turnover amount to millions of dollars per year? Here’s a rundown of what can contribute to both the economic and non-economic costs.
There are several ways in which frequent turnover can lead to increased operational costs for facilities. We’ll review and summarize these costs below.
Costs of Vacancies
When a nurse leaves their position, facilities must spend excess money to compensate for vacancies and understaffing. This includes the costs of advertising the opening, hiring temporary staff, and paying existing staff for overtime. Facilities may even need to close beds and defer patients, which leads to diminishing returns.
Several studies have found that these factors combined can contribute to significant losses, accounting for anywhere between 44% to 83% of turnover costs. These costs also continue to rise the longer a position stays open.
Costs of Training
Each time a facility hires a new nurse, additional resources must be spent for onboarding and training. Research has suggested that training can account for roughly 7% to 9% of turnover costs, as preceptors are often given temporary salary raises to orient new nurses.
Facilities that invest in new nurse residency programs are also estimated to incur an additional training cost of roughly $2,041 per resident. Residency programs are often used as a strategy to improve new nurse retention. But if turnover remains high for other reasons, these programs can have a lower return on investment.
Costs of Productivity Loss
Studies have also shown that initial reductions in productivity can contribute to a large proportion of losses, accounting for roughly 45% to 88% of turnover costs. This is because facilities are essentially paying two nurses to do the work of one during training periods — with some preceptorships lasting months at a time.
Additionally, there can be variations in skill level when facilities use a mix of temporary staff. This means that managers may need to spend more time overseeing care, which also contributes to reduced productivity at the leadership level.
High turnover can also impact the overall workflow and culture at a facility. These non-economic costs are important to consider since they can, conversely, lead to more turnover and create a cyclical issue over time.
Poor Teamwork
High turnover means that the entire nursing team must frequently adapt to new personalities and workstyles. Studies have shown that this can worsen communication and collaboration, impacting the overall cohesiveness of the unit. This can also make it more difficult to retain new hires, since teams may come across as unsupportive.
Lower Quality of Care
When existing staff take on increased workloads to compensate for gaps in staffing, quality of care can go down. Some studies have even shown that high turnover can significantly increase the rate of medical errors, mortality, pressure ulcers, and length of stay.
Reduced Employee Morale
The fragmented communication and increased stress resulting from high turnover can also lower staff morale. This may contribute to burnout, which can cause even more nurses to leave their jobs if staff retention and job satisfaction aren’t made a priority.
While there are many different causes of nurse turnover, studies have shown that nurses are four times more likely to voluntarily leave their positions than to get involuntarily terminated. This means that comprehensive measures at the institutional level are needed to retain staff and keep them satisfied in their roles.
Fundamentally, it’s important to engage your staff in conversations and identify the root causes of turnover at your facility. From there, you can apply more meaningful solutions that help your staff feel supported. This may include:
- Using sustainable staffing alternatives that allow for manageable workloads.
- Empowering nurses by giving them more control over their schedules and work.
- Creating a healthy work environment to prevent staff burnout.
- Providing transparent, consistent, and objective leadership.
The cost of nurse turnover can impact the operations, care quality, and culture at your facility. Need solutions that will stabilize your workforce in the long run? Get dozens of free, expert-written facility management tips and insights delivered straight to your inbox.
https://www.intelycare.com/facilities/resources/the-cost-of-nurse-turnover-a-breakdown/
KPMG’s 2017 U.S. Hospital Nursing: Labor Costs Study
This study identifies several trends and benchmarks in relation to hospital nursing labor costs in the United States. Some of the key findings are summarized below. When all costs are considered, traveling nurses appear to cost less than permanent nurses on an hourly basis. Cost data provided by hospitals indicates that the hourly, all-in cost for a full-time, permanent nurse is approximately $89. This hourly cost is higher than traveling nurses that cost approximately $83 per hour. Key costs that are after captured in this all-in measure are overtime pay, paid time off, retirement, insurance, recruiting, and payroll taxes – and these costs vary by nurse type. Additionally, the survey finds a quantifiable “hidden” cost associated with permanent nurses that is the result of non-productive labor hours, and an unquantified “hidden” cost associated with attrition and time required to fill a permanent direct care registered nurse position. Respondents to the survey indicated that traveling nurses are widely used today, representing approximately 11 % of respondent’s nursing staffs. Also, these hospitals indicated their use of traveling nurses will likely continue to grow in the future. Primary factors for this upward trend are local nursing shortages and facility growth. In all, traveling nurses appear to be a cost effective source of labor tor hospitals, and hospitals are forecasting higher usage of these nurses in the future.
2025 NSI National Health Care Retention & RN Staffing Report
With people living longer, the subsequent rise in chronic conditions and the fact that all Baby Boomers will reach retirement age by 2030, recruiting and retaining quality staff will continue to be a top healthcare issue for years to come. Last year, hospitals increased staff by adding ~304,000 employees, a 5.4% add rate. Of this, ~98,000 RNs were hired which represents a 5.6% RN add rate.
Hospital and RN turnover continue to fall but both remain slightly elevated. Nationally, the hospital turnover rate stands at 18.3%, a 2.4% decrease from CY23, and RN turnover is recorded at 16.4%, a 2.0% decrease. Registered Nurses working in pediatrics, women’s health, and surgical services reported the lowest turnover rate, while nurses working in behavior health, step down and emergency services experienced the highest.
The cost of turnover can have a profound impact on diminishing hospital margins and needs to be managed. According to the survey, the average cost of turnover for a bedside RN is $61,110, an 8.6% increase, resulting in the average hospital losing between $3.9m – $5.7m. Each percent change in RN turnover will cost/save the average hospital an additional $289,000/yr.
The RN vacancy rate also remains elevated at 9.6% nationally. While 0.3% lower than last year, over forty percent (41.8%) reported a vacancy rate of ten percent or more. The RN Recruitment Difficulty Index decreased three (3) days to an average of 83 days. In essence, it takes approximately 3 months to recruit an experienced RN, with step down and med/surg presenting the greatest challenges. Feeling financial stress, hospitals will continue to focus on controlling the high cost of labor with contract labor being a top strategy to navigate a staffing shortage. The greatest potential to offset margin compression is in the top budget line item (labor expense). Every RN hired saves $79,100. An NSI contract to replace 20 travel nurses could save your institution $1,582,000.
2024 Employer Health Benefits Survey
Employer-sponsored insurance covers 154 million nonelderly people. To provide a current snapshot of employer sponsored health benefits, KFF conducts an annual survey of private and non-federal public employers with three or more workers. This is the 26th Employer Health Benefits Survey (EHBS) and reflects employer-sponsored health benefits in 2024.
Hiring More Nurses Generates Revenue for Hospitals
Underfunding is driving an acute shortage of trained nurses in hospitals and care facilities in the United States. It is the worst such shortage in more than four decades. One estimate from the American Hospital Association puts the deficit north of one million. Meanwhile, a recent survey by recruitment specialist AMN Healthcare suggests that 900,000 more nurses will drop out of the workforce by 2027.
American nurses are quitting in droves, thanks to low pay and burnout as understaffing increases individual workload. This is bad news for patient outcomes. Nurses are estimated to have eight times more routine contact with patients than physicians. They shoulder the bulk of all responsibility in terms of diagnostic data collection, treatment plans, and clinical reporting. As a result, understaffing is linked to a slew of serious problems, among them increased wait times for patients in care, post-operative infections, readmission rates, and patient mortality—all of which are on the rise across the U.S.
Tackling this crisis is challenging because of how nursing services are reimbursed. Most hospitals operate a payment system where services are paid for separately. Physician services are billed as separate line items, making them a revenue generator for the hospitals that employ them. But under Medicare, nursing services are charged as part of a fixed room and board fee, meaning that hospitals charge the same fee regardless of how many nurses are employed in the patient’s care. In this model, nurses end up on the other side of hospitals’ balance sheets: a labor expense rather than a source of income.
For beleaguered administrators looking to sustain quality of care while minimizing costs (and maximizing profits), hiring and retaining nursing staff has arguably become something of a zero-sum game in the U.S.
But might the balance sheet in fact be skewed in some way? Could there be potential financial losses attached to nurse understaffing that administrators should factor into their hiring and remuneration decisions?
Research by Goizueta Professors Diwas KC and Donald Lee, as well as recent Goizueta PhD graduates Hao Ding 24PhD (Auburn University) and Sokol Tushe 23PhD (Muma College of Business), would suggest there are. Their new peer-reviewed publication* finds that increasing a single nurse’s workload by just one patient creates a 17% service slowdown for all other patients under that nurse’s care. Looking at the data another way, having one additional nurse on duty during the busiest shift (typically between 7am and 7pm) speeds up emergency department work and frees up capacity to treat more patients such that hospitals could be looking at a major increase in revenue. The researchers calculate that this productivity gain could equate to a net increase of $470,000 per 10,000 patient visits—and savings to the tune of $160,000 in lost earnings for the same number of patients as wait times are reduced.
“A lot of the debate around nursing in the U.S. has focused on the loss of quality in care, which is hugely important,” says Diwas KC.
But looking at the crisis through a productivity lens means we’re also able to understand the very real economic value that nurses bring too: the revenue increases that come with capacity gains.Diwas KC, Goizueta Foundation Term Professor of Information Systems & Operations Management
“Our findings challenge the predominant thinking around nursing as a cost,” adds Lee. “What we see is that investing in nursing staff more than pays for itself in downstream financial benefits for hospitals. It is effectively a win-win-win for patients, nurses, and healthcare providers.”
To get to these findings, the researchers analyzed a high-resolution dataset on patient flow through a large U.S. teaching hospital. They looked at the real-time workloads of physicians and nurses working in the emergency department between April 2018 and March 2019, factoring in variables such as patient demographics and severity of complaint or illness. Tracking patients from admission to triage and on to treatment, the researchers were able to tease out the impact that the number of nurses and physicians on duty had on patient throughput. Using a novel machine learning technique developed at Goizueta by Lee, they were able to identify the effect of increasing or reducing the workforce. The contrast between physicians and nursing staff is stark, says Tushe.
“When you have fewer nurses on duty, capacity and patient throughput drops by an order of magnitude—far, far more than when reducing the number of doctors. Our results show that for every additional patient the nurse is responsible for, service speed falls by 17%. That compares to just 1.4% if you add one patient to the workload of an attending physician. In other words, nurses’ impact on productivity in the emergency department is more than eight times greater.”
Adding an additional nurse to the workforce, on the other hand, increases capacity appreciably. And as more patients are treated faster, hospitals can expect a concomitant uptick in revenue, says KC.
“It’s well documented that cutting down wait time equates to more patients treated and more income. Previous research shows that reducing service time by 15 minutes per 30,000 patient visits translates to $1.4 million in extra revenue for a hospital.”
In our study, we calculate that staffing one additional nurse in the 7am to 7pm emergency department shift reduces wait time by 23 minutes, so hospitals could be looking at an increase of $2.33 million per year.Diwas KC
This far eclipses the costs associated with hiring one additional nurse, says Lee.
“According to 2022 U.S. Bureau of Labor Statistics, the average nursing salary in the U.S. is $83,000. Fringe benefits account for an additional 50% of the base salary. The total cost of adding one nurse during the 7am to 7pm shift is $310,000 (for 2.5 full-time employees). When you do the math, it is clear. The net hospital gain is $2 million for the hospital in our study. Or $470,000 per 10,000 patient visits.”
These findings should provide compelling food for thought both to healthcare administrators and U.S. policymakers. For too long, the latter have fixated on the upstream costs, without exploring the downstream benefits of nursing services, say the researchers. Their study, the first to quantify the economic value of nurses in the U.S., asks “better questions,” argues Tushe; exploiting newly available data and analytics to reveal incontrovertible financial benefits that attach to hiring—and compensating—more nurses in American hospitals.
We know that a lot of nurses are leaving the profession not just because of cuts and burnout, but also because of lower pay. We would say to administrators struggling to hire talented nurses to review current wage offers, because our analysis suggests that the economic surplus from hiring more nurses could be readily applied to retention pay rises also.Sokol Tushe 23PhD, Muma College of Business
For state-level decision makers, Lee has additional words of advice.
“In 2004, California mandated minimum nurse-to-patient ratios in hospitals. Since then, six more states have added some form of minimum ratio requirement. The evidence is that this has been beneficial to patient outcomes and nurse job satisfaction. Our research now adds an economic dimension to the list of benefits as well. Ipso facto, policymakers ought to consider wider adoption of minimum nurse-to-patient ratios.”
However, decision makers go about tackling the shortage of nurses in the U.S., they should go about it fast and soon, says KC.
“This is a healthcare crisis that is only set to become more acute in the near future. As our demographics shift and our population starts again out, demand for quality will increase. So too must the supply of care capacity. But what we are seeing is the nursing staffing situation in the U.S. moving in the opposite direction. All of this is manifesting in the emergency department. That’s where wait times are getting longer, mistakes are being made, and overworked nurses are quitting. It is creating a vicious cycle that needs to be broken.”
Goizueta faculty apply their expertise and knowledge to solving problems that society—and the world—face. Learn more about faculty research at Goizueta.
*Ding, Tushe, Kc, Lee: “Frontiers in Operations: Valuing nursing productivity in emergency departments.” Manufacturing & Service Operations Management 26:4:1323-1337 (2024)
Georgia could see the largest shortage of RNs by 2036
Staffing is one of the biggest issues facing ASCs. A 2023 survey from ORManager found that in the last 12 months, 56% of ASCs reported an increase in volume. Despite this success, 68% of facilities also reported having a more difficult time recruiting experienced operating room nurses.
“I think the biggest threat towards ASCs in 2023 is staffing, especially qualified, experienced staffing in all areas of an ASC, including business office, pre-op, OR (both nursing and surgical technicians), post-anesthesia care unit and recovery nurses. In addition, sterile processing technicians,” Michael Powers, administrator of Knoxville, Tenn.-based Children’s West Surgery Center, told Becker’s. “Each of these areas require a certain set of skills that are acquired and honed over time. There is increased competition, and in fact it is hard to compete with large health systems/hospitals. I am also finding that ASCs are competing in the same region against one another for the available staffing pool.”
The HRSA report highlights nurse workforce projections from 2021 to 2036 generated using the agency’s health workforce simulation.
Here are the five states with the largest projected shortages of registered nurses by 2036, per the report:
1. Georgia: 29% projected shortage
Projected vacancies: 34,800
2. California: 26% projected shortage
Projected vacancies: 106,310
3. Washington: 26% projected shortage
Projected vacancies: 22,700
4. New Jersey: 25% projected shortage
Projected vacancies: 24,450
5. North Carolina: 23% projected shortage
Projected vacancies: 31,350
https://www.beckersasc.com/leadership/5-states-facing-the-biggest-nurse-shortages-by-2036
Nursing Shortage Fact Sheet
The U.S. is projected to experience a shortage of Registered Nurses (RNs) that is expected to intensify as Baby Boomers age and the need for health care grows. Compounding the problem is the fact that nursing schools across the country are struggling to expand capacity to meet the rising demand for care. The American Association of Colleges of Nursing (AACN) is working with schools, policy makers, nursing organizations, and the media to bring attention to this healthcare concern. AACN is leveraging its resources to shape legislation, identify strategies, and form collaborations to address the shortage.
For more information including below, see attached PDF:
- Current and Projected Shortage Indicators
- Contributing Factors Impacting the Nursing Shortage
- Impact of Nurse Staffing on Patient Care
- Efforts to Address the Nursing Shortage
The cost of nurse turnover in 24 numbers
The 2024 NSI National Health Care Retention & RN Staffing Report features input from 400 hospitals in 36 states on registered nurse turnover, retention, vacancy rates, recruitment metrics and staffing strategies.
It found the average cost of turnover for one staff RN grew from January through December 2023 to $56,300, among other dollar figures and statistics that are helpful to understand the financial implications of one of healthcare’s most challenging labor disruptions.
Here are 24 numbers that illustrate the cost of nurse turnover, according to the most recent edition of the report, which is available in full here.
1. The turnover rate for staff RNs decreased by 4.6% in 2023, resulting in a national average of 18.4%. Given varying bed size, RN turnover can range from 5.6% to 38.8%.
2. The average cost of turnover for a staff RN increased by 7.5% in the past year to $56,300, with a range of $45,100 to $67,500. This is up from the average cost of turnover for an RN in 2022, which was $52,350.
3. Each percent change in RN turnover stands to cost or save the average hospital $262,500 per year.
4. The RN vacancy rate sits at 9.9% nationally. This marks an improvement, as hospitals hired an additional 153,000 RNs in 2023 and lowered the vacancy rate by 5.8%.
5. The average time to recruit an experienced RN ranges from 59 to 109 days, with the average for 2023 sitting at 86 days — nine days quicker than the year prior.
7. Every region represented in the 2024 report recorded a decrease to RN turnover, ranging from -1% to -5.1%. The South Central region saw the high end of this range while the North Central region saw the low end.
8. Over the past five years, RNs in step down, emergency services, and telemetry were most mobile with a cumulative turnover rate between 112% and 119%. “Essentially, these departments will turn over their entire RN staff in less than four and a half years,” the report states.
9. RNs in pediatrics, surgical services, and women’s health were less mobile, with 2023 turnover rates of 13.3%, 15.4% and 16.3%, respectively.
https://www.beckershospitalreview.com/finance/the-cost-of-nurse-turnover-in-24-numbers-2024
Costs and cost-effectiveness of improved nurse staffing levels and skill mix in acute hospitals
Extensive research shows associations between increased nurse staffing levels, skill mix and patient outcomes. However, showing that improved staffing levels are linked to improved outcomes is not sufficient to provide a case for increasing them. This review of economic studies in acute hospitals aims to identify costs and consequences associated with different nurse staffing configurations in hospitals.
Although more evidence on cost-effectiveness is still needed, increases in absolute or relative numbers of registered nurses in general medical and surgical wards have the potential to be highly cost-effective. The preponderance of the evidence suggests that increasing the proportion of registered nurses is associated with improved outcomes and, potentially, reduced net cost. Conversely, policies that lead to a reduction in the proportion of registered nurses in nursing teams could give worse outcomes at increased costs and there is no evidence that such approaches are cost-effective. In an era of registered nurse scarcity, these results favour investment in registered nurse supply as opposed to using lesser qualified staff as substitutes, especially where baseline nurse staffing and skill mix are low.
https://www.sciencedirect.com/science/article/pii/S0020748923001669
American Hospital Association Health Care Workforce Scan
The pandemic exacerbated existing shortages of health care workers in all roles, from clinicians to environmental and food services to admissions and scheduling. These shortages will persist well beyond the pandemic given today’s highly competitive labor market.
Record numbers of people are leaving their current jobs for new ones, new fields or new pursuits outside the job market altogether.
Despite all the difficulties, trauma and challenges they have faced, millions continue to show up and believe in their ability to make a difference in patients’ lives. Their mental and physical well-being requires tangible help and support from their leaders, and respect from the communities they serve.
The incredible challenges have also created unique opportunities to accelerate change and improve the way care is delivered, whether through technology, new care delivery approaches or multidisciplinary team models.
Ensuring the health and safety of the health care workforce – and the health and safety of the patients they care for – requires commitment at the individual, organizational and community level.
The Real Costs of Healthcare Staff Turnover
Staffing tops the list of healthcare industry challenges heading into 2023, according to polling data from healthcare advocacy group MGMA. It’s no wonder: Hospital staff turnover rates climbed as high as 26% in 2021 as workers retired due to burnout or went to work for organizations offering higher pay or better work-life balance.
For healthcare organizations, high employee turnover rates are a burden on finances and resources. Turnover costs include the expense of recruiting, hiring, and training new employees, as well as the cost of temporarily filling staffing gaps with expensive contract workers. There’s also the cost of reduced productivity as managers shift much of their attention to hiring and as new hires get up to speed. A less tangible—but still significant—turnover cost is lower employee morale as those who remain work harder to fill gaps for less pay than contract workers hired to provide temporary coverage.
Employee turnover refers to the total number of workers who leave a company over a specific period of time. Companies measure involuntary departures (layoffs and firings) and voluntary turnover (resignations) as well as the cost of replacing a given type of employee. Considering turnover can provide opportunities to replace underperformers, many employers also calculate the ideal turnover rate for their organization so managers can set specific employee retention goals. Every company has employee turnover—farsighted companies take the time to understand their turnover rate, the factors driving turnover, and what they can do to build and retain a workforce that will help achieve their organizational goals.
Key Takeaways
- Even before COVID-19, more than half of doctors and nurses reported symptoms of burnout, defined by physical and/or emotional exhaustion due to the rigors of the profession. But the pandemic shifted burnout into overdrive. During the pandemic, 93% of health workers reported experiencing stress.
- The average cost of turnover for a regular position is between six and nine months of an employee’s salary. Replacing a highly specialized healthcare professional can cost as much as 200% of the employee’s yearly salary.
- Patients notice high turnover rates when they see the impact of poor patient-to-staff ratios. They lose confidence in their healthcare provider when they don’t believe they’re receiving the best care, which can cause reputational damage.
In 2022, turnover rates for segments of the healthcare industry ranged from 19.5% at hospitals to 65% for at-home care providers to 94% at nursing homes.
This level of turnover puts a huge financial and logistical burden on healthcare providers. While COVID-19 put additional stress on the healthcare labor force, and the industry will likely feel the effects of COVID for years to come, the healthcare staffing crisis existed long before the pandemic. The following factors are also contributing to today’s healthcare worker exodus:
Inflexible, demanding schedules
Healthcare jobs are notorious for long hours and erratic schedules, and many are considered “deskless” jobs, meaning workers spend much of their time on the move. In fact, it’s estimated that nurses in hospitals walk about five miles a day.
Excessive administrative work
Fictional doctors and nurses are often depicted standing by a patient’s bedside, developing personal relationships and providing hands-on care. In reality, providers no longer have sufficient time to spend one-on-one with patients and other caregivers. Instead, they’re burdened by documentation, charting, and other administrative tasks. In 2021 doctors reported spending, on average, 15.6 hours per week on paperwork and other administrative tasks. First-year medical residents spend only about 10% of their work time face-to-face with patients, according to a study from Penn Medicine and Johns Hopkins University.
Heavy workloads
Even before COVID-19, more than half of nurses and physicians reported symptoms of burnout, according to the U.S. Department of Health and Human Services, and burnout rates have worsened over the past several years due to heavy workloads and related job stress. (A person experiencing burnout suffers from emotional exhaustion, depersonalization—a sense of detachment from oneself—and a reduced sense of personal accomplishment.) During the pandemic, researchers found that 93% of health workers were experiencing stress, 86% had anxiety, and 76% reported exhaustion.
Disconnection from managers
Healthcare workers who don’t work in a single location, such as nurses, medical assistants, and respiratory therapists, may miss out on opportunities to interact with their managers in person. Cut off from these critical personal connections, they can feel underappreciated and unseen, which makes it more likely they’ll look for a job elsewhere.
Relatively low pay
Many nurses feel they aren’t getting the pay they deserve. Even with a median annual salary of US$77,600, 66% of nurses describe pay as their No. 1 consideration when planning their next career move, according to a survey by Vivian, a healthcare hiring platform.
The direct costs of high employee turnover—the costs of recruiting, onboarding, and training new people and the costs of hiring contract staff to fill empty positions—are relatively easy to measure. The indirect costs are less quantifiable but just as burdensome; they include reduced patient satisfaction and lower employee morale. Consider these costs as you assess the impact of employee turnover on your organization.
1. Separation costs
These include severance pay, costs associated with unemployment insurance claims, payments for any ongoing benefits, and the costs associated with exit interviews and removing employees from all internal systems and directories.
2. Hiring costs
Turnover costs an organization much more than money. There’s the cost of reduced productivity when an employee leaves, and the hiring process itself can be expensive and resource intensive. It costs an employer an average of between six and nine months of an employee’s annual salary to replace them, according to the Society for Human Resource Management, and it can cost as much as 200% of the employee’s annual pay to replace a specialized healthcare professional.
3. Training costs
Even highly skilled and experienced employees need time to adapt to a new job. The healthcare industry has mandatory training and certification requirements that don’t exist in other industries. Unfortunately, many healthcare employees don’t feel they’re getting the right skills training for their rapidly changing roles, and managers and healthcare HR teams struggle to track and enforce training requirements.
4. Contingent labor costs
Understaffed healthcare organizations often resort to hiring travel or contract staff to fill workforce gaps. Unfamiliar with a facility’s policies, staff, and even its geography, contract workers can reduce overall productivity and burden full-time employees.
5. Substandard patient care
High employee turnover can lead to unsafe staff-to-patient ratios that make it hard to provide the best care. With too many patients to monitor, nurses and aides can overlook issues that slow recovery times and endanger patients. A study by the US National Institutes of Health showed that patients can lose confidence in their healthcare provider when they don’t believe they’re receiving the best care, which can tarnish the provider’s reputation.
6. Lower morale
The US healthcare industry lost more than 500,000 employees each month in 2022, according to the U.S. Bureau of Labor Statistics, and those left behind are dispirited about the future. In 2021, nearly three quarters of healthcare employees surveyed by Vivian, a healthcare hiring platform, said that workplace morale had gotten worse over the previous 12 months, and only 20% said they’re optimistic about the future of healthcare in the US. This lack of employee engagement is likely to increase employee turnover rates and reduce patient care levels, negatively impacting a healthcare organization’s reputation and financial health.
To reduce healthcare staff turnover (PDF), organizations must first improve employee well-being. People want to be compensated fairly, but beyond that, they want to be surrounded by coworkers and managers they respect. They want to feel ownership of their work lives and find work-life balance. They want systems and processes that are easy to navigate so they can focus on what matters—patient care. Here are some steps healthcare organizations can take to reduce turnover.
Managers who practice intentional hiring take the time to develop a clear job description for an open role and a clear plan for finding the right set of candidates. It may feel like this preparation lengthens the hiring process, but in the long run, it will pay off for the organization and for the candidates’ coworkers.
There are complications inherent in managing any 24/7 workforce, but these complications are compounded in healthcare by the need to have people with specific education, training, and certifications present at all times. The latest cloud-based human capital management (HCM) systems give managers visibility into staffing needs and availability and allow them to anticipate and cover surges.
Giving new employees the right tools at the start allows them to get a clear sense of the organization’s training goals and how they can fit training requirements into their workday. Dashboards that show employees what training they need, and when they need it, can improve compliance numbers while showing HR staff who’s falling behind. Cloud-based HCM systems let employees set their own training pace and measure their progress, which is especially valuable in busy workplaces where staff may have limited time to devote to training.
Healthcare professionals look for organizations that offer professional development programs beyond what’s required by law, including courses in management, communications, and ethics.
The stress of logging long hours in challenging situations is compounded by having to use inflexible, out-of-date, unconnected systems. Prospect Medical Holdings, which operates 17 hospitals and 165 medical care clinics across five states, at one time had 37 different HCM systems before successfully centralizing operations on a single cloud platform. A cloud HCM system enables employees to choose flexible schedules, sends workers notifications when it’s time to take a break, and allows management to send out regular communications that make workers feel more connected to the organization.
Healthcare-specific recruiting features in Oracle Fusion Cloud HCM help hospitals and other providers attract the best doctors, nurses, physician assistants, therapists, technicians, and support staff while giving them the tools they need to retain their accreditations and grow their expertise.
Oracle Cloud HCM’s workforce management capability enables staff to manage their schedules, sign up for shifts on their mobile devices, and block off time when they’re not available—giving them the ability to manage when and where they work. Healthcare providers can also use the cloud application’s dashboards to stay informed about patient counts and resource requirements so they can make shift changes as needed. Additionally, Oracle Cloud HCM’s employee experience platform makes it easy for hospital leaders to keep employees informed about significant organizational news and initiatives and, through pulse surveys, learn about employee concerns and needs.
Technology alone will never solve the healthcare industry’s employee turnover problem. That will take concerted efforts by healthcare organizations to focus on staff well-being, open up lines of communication, and improve the workday experience. But the right technology—easy to use, mobile friendly, and able to take on the most monotonous administrative tasks—can make a huge difference, allowing staff to focus on more complex and rewarding work: caring for patients.
Learn how the Oracle ME platform can help your organization improve the employee experience.
What is the cost of employee turnover generally?
Employee turnover costs US companies an average of $50,000 per worker, not factoring in the heavy burden on the employees who stay.
How is the cost of employee turnover calculated?
To calculate turnover costs, dig into the numbers. Calculate the cost to hire contract fill-ins for the vacant position and the cost to recruit and hire the new employee (including job postings, managerial and HR time, and background screenings). Also factor in onboarding and training costs, as well as productivity costs as the new hire ramps up. The latter is usually calculated as the cost of a new hire’s salary and benefits during their first 30 to 90 days, when they’re doing more training than work.
What is the cost of nurse turnover?
The average cost of turnover for a staff registered nurse in the US is $46,100, with an average range of $33,900 to $58,300, according to the 2022 NSI National Health Care Retention and RN Staffing Report from Nursing Solutions Inc., a national nurse recruitment agency. The average time needed to replace a nurse is about 87 days. Nurses in some fields, including emergency services and behavioral health, are leaving at accelerating rates, with cumulative turnover rates that exceed 100%. (This happens when jobs need to be filled over and over—for example, an organization with 100 employees may have 50 positions that are filled by employees who stay long term and 50 positions where lots of turnover is the norm. Each terminated employee is part of the organization’s overall turnover rate.)
https://www.oracle.com/human-capital-management/cost-employee-turnover-healthcare
The Relationship Between Nurse Staffing, Quality, And Financial Performance In Hospitals
Little evidence exists on the relationship of nurse staffing and quality with financial performance in hospitals. This study aimed to measure the relationship between nurse staffing, quality of care, and
profitability in hospitals. This study used longitudinal panel datasets from 2006 to 2010, drawn from various datasets including the American Hospital Association Annual Survey Database, Medicare Cost Report, and Hospital Compare Data. This study used the random-effects linear regression model to measure the relationship between nurse staffing, quality, and profitability. In addition, we tested a mediating effect of quality on the relationship between nurse staffing and profitability. This study found nurse staffing’s significant association with quality and profitability in hospitals. First, compared to hospitals in the lowest quintile of RNs per 1,000 inpatient days, hospitals in the higher quintiles had lower pneumonia readmission rates, and higher total profit margins, operating margins, and cash flow margins. In addition, hospitals with lower pneumonia readmission rates were found to have higher total profit margins and cash flow margins. Lastly, the current study found that the positive relationship between RNs per 1,000 inpatient days and total profit margin and cash flow margin was partially mediated by pneumonia readmission rates. In conclusion, our finding that nurse staffing is positively associated with both quality of care and profitability in hospitals suggests that the idea of hospitals responding to financial pressures by cutting RN resources with a goal of greater profitability should be called into question. The influence of lower RN staffing levels on higher profitability for hospitals is uncertain, while it is possible that RN staff reductions may compromise the quality of patient care. Keywords: nurse staffing, registered nurse, quality of care, readmission rate, profitability, total profit margin, operating margin, cash flow margin, hospital.
On a practical level, the findings on the relationship between nurse staffing, and the quality and financial outcomes in hospitals can assist nurse managers and chief executive officers in identifying the optimal RN staffing level. These findings suggest that RN staffing level may be a strong predictor of quality and profitability and that the quality may mediate the relationship between RN staffing level and profitability in hospitals. This could be of particular interest to current hospital managers because of the payment reductions for excessive readmissions embedded in the ACA, which might have significantly affected the average profitability of some service lines in their hospitals. A lesson that can be learned from the past is that hospitals may attempt staff reductions in response to increased financial pressures as a result of payment reforms. However, as the findings in this research and the literature suggest, the reduction of nursing staffs may be related to an increase in adverse effect on the quality of patient care. The analysis results of this study demonstrated that a higher RN staffing level was associated with a lower pneumonia readmission rate, while the medium level of RN staffing level (≈ 7.7 RNs per inpatient day) had the highest profitability among general and acute care, non-federal government hospitals. Staffing decisions involve balancing between labor costs and the level of care required to fulfill healthcare needs of patients (Blegen, Vaughn, & Vojir, 2008). It is a matter of choice to hospital managers to decide what would be the most effective nurse staffing strategy for their hospitals in response to the HRRP.
https://journals.scholarpublishing.org/index.php/ABR/article/view/8745
The Effects of Nurse Staffing on Hospital Financial Performance: Competitive Versus Less Competitive Markets
Hospitals facing financial uncertainty have sought to reduce nurse staffing as a way to increase profitability. However, nurse staffing has been found to be important in terms of quality of patient care and nursing related outcomes. Nurse staffing can provide a competitive advantage to hospitals and as a result better financial performance, particularly in more competitive markets
In this study we build on the Resource-Based View of the Firm to determine the effect of nurse staffing on total profit margin in more competitive and less competitive hospital markets in Florida.
By combining a Florida statewide nursing survey with the American Hospital Association Annual Survey and the Area Resource File, three separate multivariate linear regression models were conducted to determine the effect of nurse staffing on financial performance while accounting for market competitiveness. The analysis was limited to acute care hospitals.
Nurse staffing levels had a positive association with financial performance (β=3.3; p=0.02) in competitive hospital markets, but no significant association was found in less competitive hospital markets.
Optimizing the Role of Nursing Staff to Enhance Physician Productivity: One Physician’s Journey
After completing my family medicine residency a few years ago, I immediately joined a private group practice with eight family physicians and two nurse practitioners and inherited a nearly full patient panel from a retiring family physician. I naively assumed that transitioning from residency to private practice would decrease my workload and increase my quality of life, but after a hectic first year, I knew that something had to change for my professional life to be sustainable. I was spending way too much time working and could see that the complexity of practicing medicine would continue to increase in the years ahead.
I began to look for ways to cope and came across an article in Family Practice Management by Peter Anderson, MD, and Marc D. Halley, MBA.1 The article described a new model in which a physician works simultaneously with two clinical assistants – a registered nurse (RN), a licensed practical nurse (LPN), or even a capable medical assistant (MA) – allowing them to assume more responsibility for each patient encounter so the physician can focus on the patient and medical decision-making. The additional nurse responsibilities include gathering an initial history (including the history of present illness, HPI; review of systems; past medical, social, and family history, PSFH; and health habits) and then staying in the exam room to document the physician encounter, order needed tests, print handouts, send prescriptions to the pharmacy, and complete the note including the assessment and plan. By shifting many of the ancillary physician tasks to well-trained clinical assistants, the physician can focus on what he or she is uniquely trained to do – provide high-quality acute, chronic, and preventive care in the context of a therapeutic relationship. After discussing this idea with my nurse (an LPN) and practice manager, we decided to try this new model.
My nurse and I started slowly, selecting several days where we would see fewer patients, thereby allowing additional time to learn our new process. It was a significant adjustment for both of us. She was now in charge of the documentation (and thus the computer), and it became necessary for me to clearly verbalize every aspect of the visit, including the physical exam, the assessment, and the plan for treatment or additional workup (labs, imaging, medications, referrals, etc.). We used Anderson and Halley’s model as our starting point, but soon our process evolved based on our own skills and strengths, the needs of our patients, and the limitations of our office space, schedule, and electronic health record (EHR). After experimenting for a month, we were both convinced that we were ready to fully commit to this new model and decided to hire a second nurse. Because we had spent significant time fine-tuning our system, the training process for our second nurse (also an LPN) was relatively smooth, and my original nurse was able to do the bulk of the teaching.
Every new process requires some experimentation and modification in the early stages, and for our practice key adjustments occurred in the following areas:
Communication with nurses. When we first began, I would handwrite my assessment and plan for each patient encounter to ensure accuracy. Quickly, my nurses let me know that this was a waste of time. Instead, they suggested that I clearly explain each diagnosis and associated plan to the patient, and they would capture the information as I spoke. The nurses have also demonstrated that they can capture patient instructions as we discuss them, and they now typically print those instructions at the conclusion of each visit. Today it is unusual for me to type or handwrite anything during an office visit.
Access to patient data. Each of our exam rooms has a desktop computer that we use to navigate the EHR. Lab and imaging results import electronically into the EHR, as do many of our consult notes. With my nurse in the room using the computer during the office visit, I lost the ability to peruse the chart during the visit, so I began to use an iPad with our wireless Internet connection to view a read-only version of the chart. The iPad also allows me to review the history related to each problem, the problem list, and current medications without pulling my nurse away from her documentation responsibilities.
Chart review. As we progressed with our new model, I continued to gradually shift more responsibility onto my nurses’ capable shoulders. They assumed responsibility for immunization status (checking status for adults and children, administering needed vaccines, creating catchup schedules, etc.), preventive care, and even some basic chronic disease management (confirming annual diabetic eye exams and referring as needed, ordering annual lipid panels when appropriate, etc.). The nurses found that in opening a visit note, they were essentially doing a thorough chart review including reviewing, updating, and sorting the problem list; reviewing preventive care needs; sorting the medication list; reviewing and reorganizing the PFSH and health habits; starting the HPI by searching the chart for any prior tests or visits related to the chief complaint (as recorded by the front desk staff when scheduling the visit); and even starting the assessment and plan portion of the note by listing the relevant diagnoses. It was not possible to accurately complete such a chart review between patients, so my nurses agreed to arrive about an hour before our first patient each day to allow additional time for this work.
Patient check-in form. We have continually worked to implement processes that improve patient flow and efficiency during office visits. One of our more successful processes involves using a patient check-in form. Early on, it became apparent that the rooming process was a bottleneck in our patient flow because of the need to confirm problems, medications, allergies, social history, family history, habits, etc. I had asked my nurses to attempt to quickly update these at each office visit, and it turned into a time-consuming process, particularly for complex patients on multiple medications. To expedite the process, we worked with our EHR support staff to create a one-page document that lists a patient’s medications, allergies, family history, social history, health habits/risk factors, pharmacy of choice, and advance directives. These forms are printed directly from the EHR during the morning chart review and are given to the front desk staff to pass out to patients when they arrive. This allows patients to review much of their history while sitting in the waiting room and allows the nurses to address only changes that need to be made. As an added benefit, patients appreciate that we put time into prepping for their arrival rather than handing them a blank form to complete.
Patient privacy. I was concerned that having a nurse present in the exam room might be a distraction for patients or make them uncomfortable sharing sensitive information. While we did receive several questions initially about the nurse being in the room, I have been pleasantly surprised by how many patients don’t even seem to notice. There are occasional instances when it is evident that a patient would be more comfortable without a nurse present during the visit, and the nurses can usually ascertain this while rooming the patient. Overall, feedback has been amazingly positive. Rather than viewing the nurses as an intrusion, patients appreciate the additional resources that my nurses have become. They also seem to recognize that the nurses’ presence allows me to be fully focused on them, rather than trying to manage charting, test orders, referrals, and refills while providing their care.
Space, workflow, and scheduling issues. Because my colleagues were not implementing the same practice model that I was, I was careful to limit the impact on them. To create a new workspace for my second nurse, I cleared some supplies from an unused desk, purchased a new computer, purchased a new office chair, and moved an unused phone. I typically have access to only two or three exam rooms while seeing patients (the Anderson and Halley model suggests three to five exam rooms), but I have not asked for more. I have found that even with two exam rooms I am considerably more efficient under this model.
While both of my nurses participate in patient visits throughout the day, they typically have short breaks between patients and can use this time to manage phone calls, medication refills, and other peripheral nursing issues. Because of this, we have not needed to schedule additional time for the nurses to manage these tasks, although we have utilized our group’s two full-time triage nurses for support on our most hectic days.
The transition to our new model has probably been most difficult for our office manager and our group’s lead nurse. A new process was required to schedule my nurses, and it can be tedious to manage schedules when I am out or one of my nurses is out. I have just recently started training some of our other office nurses in the new model, but previously I would have to resort to my old single-nurse system if one of my two nurses was out of the office.
Ongoing improvement. To fully implement this system requires nurses who are motivated and willing to assume more ownership over each patient encounter. The nurses’ knowledge of each patient and their overall medical knowledge has grown as a result of their active participation in each visit, and they have learned by watching how I make decisions and conduct the medical workup. I also continue to teach them in a more formal manner by using interesting cases that we see, and I have learned this model requires an ongoing commitment to training. I started out meeting with my nurses for one hour each week, and even though I have been using this system for almost two years, I continue to meet with them at least twice per month. During these meetings I elicit feedback about problems or inefficiencies, provide feedback on recent chart notes, and provide teaching about changing medical standards of care. My nurses are now often the ones to identify problems and suggest appropriate changes to improve our model and the care we provide. These routine meetings have created a culture of teamwork and a continual focus on innovation – traits that will likely serve us well in the ever-changing world of medicine.
Two years into the model, we can report positive results.
Patient care statistics. The organization I work for monitors patient care data, generating physician report cards for preventive care and chronic disease management. Since implementing this new practice model, I have seen an improvement in most of my report card measures, particularly those that rely more on my nurses to complete. For example, the table below shows improvements in virtually every category of diabetes care, with a particularly large jump in the percentage of diabetes patients who have received foot exams, a task I have completely turned over to my nurses.
Since implementing my new practice model, in which nurses take greater responsibility for certain aspects of the patient visit, I have seen improvements in most of my report card measures, including those for diabetes care, shown here.
| Percentage of diabetes patients | |||
|---|---|---|---|
| Diabetes measures | Goal | Old system | New system |
| A1C > 9% | < 15% | 5% | 0% |
| A1C < 7% | > 40% | 53% | 64% |
| Blood pressure > 140/90 mm Hg | < 35% | 22% | 7% |
| Blood pressure < 130/80 mm Hg | > 25% | 53% | 64% |
| Eye examination completed | > 60% | 47% | 48% |
| Smoking status and cessation advice or treatment provided | > 80% | 98% | 98% |
| LDL > than 130 mg/dl | < 37% | 15% | 9% |
| LDL < 100 mg/dl | > 36% | 58% | 62% |
| Nephropathy assessment completed | > 80% | 95% | 95% |
| Foot examination completed | > 80% | 60% | 79% |
Finances and productivity. The costs incurred with this new model can be divided into two categories: initial startup costs and ongoing costs. I estimate that my initial startup costs were in the range of $15,000. This includes the fairly nominal cost of additional office equipment (computer, office chair, etc.) and the more significant cost of slowing down my days as I brought both nurses up to speed on the new system. The only significant ongoing cost is paying the salary and benefits of my second LPN, approximately $8,000 per quarter. This is less than you might expect because four months after transitioning to this new model, I made a personal decision to decrease my full-time equivalent (FTE) status from 1.0 to 0.75. Thus, I am not responsible for the full salary of my second nurse. The remainder of her time is allocated to other parts of the practice.
My FTE change makes it nearly impossible to calculate how my practice change has affected revenue, but I can say that my office productivity has increased. We measure productivity in terms of patient visits per half-day and average charge per patient visit, which we track based on work relative value units (RVUs). Since moving to this new system, I have seen my patient visits per half-day increase by 15 percent and my average charge (work RVU) per office visit increase by 10 percent (see the graph below). Because some of our practice costs are divided based on productivity, this increase in my productivity has led to a relatively minor, but ongoing, increase in those costs.
Under my new practice model, patient visits per half-day have increased 15 percent and work relative value units (RVUs) have increased 10 percent. These numbers reflect an eight-month average before and after changing to the new model.

Although this new model has certainly brought an increase in expenses, I have seen a much greater increase in productivity and revenue, which has allowed me to maintain an annual income above the national median of $160,000 for a full-time family physician, despite having decreased my FTE status to 0.75.
Nurse and patient satisfaction. During this transition I have regularly asked my nurses for feedback regarding their satisfaction with our change, and when there have been frustrations or difficulties, I have done my best to work creatively with them to correct those. At this point, I am happy to report that my nurses are both very pleased with our current system. My original nurse reports that “Overall, I am very happy with the two nurse system. My favorite thing about it would be that I get to see from start to finish the entire diagnostic and treatment process. It allows me to become educated on each patient’s history and treatment plan, which in turn allows me to provide appropriate care and to be a better advocate for that patient. While working so closely together, I’ve been able to gain an understanding of how Dr. Anderson practices, and I have become more confident in myself and my own skills. Our care as a team has become significantly more thorough, and we are able to focus now on providing comprehensive care to each individual.”
Although we have not conducted a formal patient survey, the feedback we have received from patients has been almost universally positive. Patients are happy to have my undivided attention while in the exam room, they appreciate getting so much done with each office visit, and they are grateful that my increased efficiency has allowed me to be more available for same-day appointments.
This journey in restructuring my practice model has led me to a place where I am able to focus more on my patients, provide higher quality care, be more productive, and have happier employees. As physicians, we should not view ourselves as beholden to old models of care. Instead, we ought to view ourselves as empowered to institute fundamental changes to our work. The practice of family medicine is likely to get more demanding in the years ahead, and it is our opportunity and responsibility to build innovative practices that meet these demands while enabling excellent patient care, employee satisfaction, and a sustainable and meaningful personal life.
10 Best Practices for Increasing Hospital Profitability
Industry experts say that hospitals wishing to increase their profitability can focus on two key areas — reducing costs and increasing reimbursement. Here are 10 best practices for increasing hospital profitability by reducing costs and increasing revenue and reimbursement.
Because labor is the largest single expense for hospitals, it is critical that hospitals are not over- or under- staffing their facilities.
Hospitals leaders can cosider the use of flexible staffing, such as part-time or hourly employees, and adjust staffing based on patient census data. Leaders should also monitor the efficiency of this staffing by continuously reviewing benchmarking data such as hours worked per case.
Amy Floria, CFO of Goshen (Ind.) Health System, says that her facility monitors patient volume on a daily basis and adjusts staffing accordingly. “We adjust our nursing staffing every eight hours after looking at our inpatient volume and expected discharges and admits,” she says.
Kevin Burchill, a director at Beacon Partners, a healthcare management consulting firm, agrees that staffing must be adjusted daily. “The easiest thing that a hospital can do to improve profitability is for the senior management team to assume responsibility for the day-to-day performance of an organization and look at the organization’s performance in real time,” he says. “You must shift to an emphasis on the day-to-day, not pay-period to pay-period or month-to-month.”
It is important that concerns regarding efficient staffing are communicated throughout the organization and that hospital leaders work in collaboration with physicians. Donna Worsham, COO of National Surgical Hospitals, suggests that hospital leaders share staffing efficiency benchmarking data with unit managers and provide feedback regarding the productivity of the unit.
Flexible staffing is especially useful for OR nursing staff. OR managers should review clock-in times versus surgery-start times and determine if their staff is consistently arriving before a surgery actually begins. If this is the case, mangers can utilize flexible staffing to allow nursing staff to arrive later so that when surgeries run over, no overtime expenses are incurred, says Ms. Worsham.
Other facilities are saving in staffing costs by reducing benefits for full-time staff. Goshen Health System, for example, deferred merit increases, reduced paid vacation time and suspended its retirement matching program in response to the current economy, according to Goshen’s CEO, Jim Dague. Goshen reduced employee dissatisfaction in response to these cuts by soliciting employee feedback on which benefits to reduce, thereby building organizational support for the changes. In addition, Goshen’s executives took a voluntary 20 percent cut in order to help sustain the system through the recession.
Joe Freudenberger, CEO of OakBend Regional Medical Center in Richmond, Texas, agrees that staff must buy in to any reductions in hours and shifts worked that will personally affect them in order for the hospital to remain successful. He says that hospital leaders must communicate the reasoning for these changes to the staff before making them. “If we call off staff, they see it as personally hurting their income when we need to help them understand that it is actually preserving their income by maintaining the financial viability of the hospital,” he says. “It may be obvious to us that we’re calling them off because we have a significant reduction in patient volume, but we need to communicate that to them for them to understand the financial realties we face.”
Although some staffing cuts may be necessary, hospitals should be careful not to take a blanket approach to layoffs or cuts in services. Hospital leaders must take a close look at their business before making cuts.
“Don’t make the same mistake everyone else does — don’t look at bottom line, determine that you need to cut $1 million, for example, and then cut 10 percent across the board. Doing so will trim some fat but will cut meat and bone in other areas,” says Mr. Burchill.
He suggests that hospitals assess each program individually and determine which ones are what are winners and losers. “You do not want to cut areas that you should be doing more of or that are already profitable,” says Mr. Burchill.
Hospital leaders can reduce supply costs by working with vendors to improve contracts and encouraging physicians to make fiscally responsible supply decisions.
“When it comes to supply costs, you must drive this expense or the vendor will drive it for you,” says Ms. Worsham.
Hospital leaders should not shy away from approaching vendors for discounts. Goshen’s IT director recently requested a discount on the health system’s contract for IT maintenance due to current economic conditions and successfully received a discount that saved the hospital 15 percent on this contract, according to Ms. Floria.
Hospitals can also reduce supply costs be reducing the number of vendors. Goshen, for example, is in the process of reducing the number of vendors in its surgical suite and aims to eventually scale the vendors down to 4-6 companies. “This action is expected to save us at least a million dollars in supply costs,” says Mr. Dague.
Another way in which hospitals may reduce supply costs is by requiring vendors to submit purchase orders for any equipment or implants that are not included in a negotiated, written agreement with the facility. “All of our vendors sign agreements that any purchase orders must be submitted at least 24 hours before a procedure and must be approved by the materials manager or the CEO, or it’s free,” says Ms. Worsham. “If you don’t require this, vendors will drop off the invoice for a pricey piece of equipment or implant after the procedure has already taken place and walk out the back door, which can greatly hurt your profitability.”
All hospitals can benefit from tightening up the efficiency of their operating rooms, but it is especially critical that less busy facilities ensure that their ORs are used as efficiently as possible.
“Hospitals need to review block time utilization,” says Ms. Worsham. “Physicians who are assigned more time than they are using are hurting your profitability.”
Ms. Worsham suggests that hospital OR managers work directly with physicians to make OR utilization more efficient.
“When physicians’ schedules create gaps in the OR schedule, it effects a hospital’s ability to staff effectively, which can create significant labor costs for the hospital,” says Ms. Worsham.
Hospitals should work to encourage physicians to become more concerned about the costs of supplies and other activities, such as unnecessary tests and inefficient coding processes that may drive up hospital costs.
“Hospitals today have a unique opportunity to leverage physicians’ interest in having hospitals help to stabilize their incomes with the hospitals’ needs to involve physicians in cutting costs and improving quality,” says Nathan Kaufman, managing director of Kaufman Strategic Advisors, a hospital consulting firm.
Hospitals can encourage the use of products from vendors that are cost-effective, but still high quality, especially in areas such as orthopedic implants, which can be considerably costly for hospitals. In addition, experts say the use of protocol-based care can reduce costs associated with unnecessary tests or treatments.
Mr. Freudenberger says that one of the biggest mistakes hospitals make is not engaging medical staff in profitability. “Physicians have a huge role in maintaining hospital profitability, but unless you give them a reason to be concerned with a hospital’s profitability, they will make choices in what and to whom they refer services that will not consider the implications to the hospital,” says Mr. Freudenberger. “Hospital leaders should work to help medical staff understand the connection of their referrals to the hospital’s viability so that their referral decisions reflect the value they place on the hospital.”
During tough economic times, some hospitals may benefit from outsourcing or partnering with other organizations for certain services, such as food and laundry services, and even, in some cases, clinical services.
“Some hospitals see these economic times as an opportunity to outsource unprofitable services,” says Mr. Burchill.
By outsourcing certain services to more efficient providers, hospitals can share the savings with the service provider. However, hospitals must be sure to select truly efficient providers.
“Outsourcing is clearly a smart thing to do if an organization can gain greater efficiency through finding a larger-scale operation; however the provider must be more efficient than the hospital,” says Kevin Haeberle, executive vice president, HR capital, for Integrated Healthcare Strategies.
Oftentimes, hospitals outsource services such as laundry, food and nutrition, information technology or human resources because they do not have the capital to invest in the equipment upgrades or training that is needed to increase the efficiency of their internal service. In these cases, the decision to outsource may not directly be related to profitability but instead the “lacking of funds for the investment required to make current services viable,” says Mr. Haeberle. However, this decision can improve profitability in the long-run by allowing hospitals to use funds for more profitable services.
Some hospitals have also begun to outsource clinical services such as emergency room staffing and anesthesiology in an attempt to become more efficient. Because these staffing groups employ a large number of specialty physicians, they may be able to provide more efficient services, especially in clinical areas that require around-the-clock coverage where the demand for services is high.
Mike Mikhail, MD, vice president of client services for Emergency Physicians Medical Group, says that hiring an emergency department management company can help to improve the profitability of hospitals whose demand for emergency services exceeds its emergency treatment capabilities. “An emergency management group can help make the emergency department more efficient by introducing management oversight and best practices, allowing more patients to be seen and keeping others from leaving to find another hospital,” he says. “Because a majority of hospital admits come from emergency walk-ins, driving more patients through an ER will create more admits, and therefore more profit for the hospital.”
An increasing number of hospitals are joint venturing with local physicians and surgery center management companies to offer outpatient services through the development of a surgery center.
According to Clete Walker, vice president of development for Surgical Care Affiliates, hospitals are beginning to focus on the need for a comprehensive outpatient strategy and recognizing the need to partner with doctors to effectively execute on this strategy. Mr. Walker reports that he has seen an increased interest from hospitals in joint venture arrangements for outpatient services.
“More and more hospitals are realizing that their core competency is providing inpatient care; their outpatient cases are more costly per case and take up more of the physician’s and patient’s time than they do at an ASC,” he says. “As a result, hospitals are competing with physicians for outpatient cases. Hospitals with joint-venture agreements, however, do not have to compete with the physicians.”
Hospitals can leverage their standing in the community to partner with local physicians to share the revenue generated by efficient outpatient cases.
“We are in lean times, and lean times call for us to rethink our strategies,” says Mr. Walker. “It’s better for physicians, hospitals and other groups to work together to provide an efficient delivery system for patient care than for the groups to compete.”
Identifying and attracting additional physicians to bring cases to your hospital is another way that hospital leaders can increase profits. Physician-owned hospitals can bring in additional physicians as partners, while other types of facilities can recruit new physicians who are willing to perform cases at their hospitals.
“New physicians will bring in more cases and grow your profits,” says Ms. Worsham.
Ms. Worsham suggests polling your medical staff for names of local physicians to target and inviting them into the facility. During the visit, Ms. Worsham recommends that hospitals work to “wow” the target physician. “We work tirelessly to promote the services we can offer them,” she says.
When a new physician begins performing cases at one of Ms. Worsham’s facilities, that physician is assigned a concierge. “We have strong internal programs in place for this first day. A concierge is assigned to each new physician who provides them with a tour facility and walks them through every aspect of their day,” says Ms. Worsham.
Hospitals may also be able to grow case volume and profits by adding new service lines. However, hospitals need to be careful to do their homework on the expected profitability and ROI for any new lines added, especially in a market where access to the funds required to invest in new service lines may be tight.
“You have to look at what the market needs are and where you’re going to get the referrals from,” says Ms. Worsham. “Meet with local physicians and interview them about their needs and the number of cases they see that could utilize a new service.”
Hospitals should also be sure to examine the competitive landscape for any new service line.
Ms. Worsham reports that her facilities have had great success from adding a hyperbaric service line because few competitor hospitals were offering this service.
Hospitals that use hospitalists to care for patients can benefit from the more efficient care and better documentation that specialized hospitalists can potentially provide.
“A protocol-based hospitalist program can increase efficiency and help to reduce the length of stay for patients, which can increase case volume without the need for additional beds,” says Mr. Kaufman.
Hospitals should consider employing these specialists as a means to improving care and enhancing their bottom lines, according to Mr. Kaufman.
Stephen Houff, MD, president and CEO of Hospitalists Management Group, says that hospitalist groups can provide effective care to patients and possibly increase reimbursement. “Hospitalists may be the most reliable and cost-effective means available for hospital leaders to transform medical delivery in their health system,” he says. “Through shared vision, an effective hospitalist team partners with hospital leadership to improve patient safety and access, streamline care, improve patient and family satisfaction, enhance reimbursement via improved clinical documentation and provide seamless transition to post-discharge care.”
One of the most important ways that hospitals can improve their profitability is by continually evaluating and renegotiating their managed care contracts.
“Hospitals must demand their fair share of premiums from third-party payors in order to subsidize the underpayment of Medicare and Medicaid,” says Mr. Kaufman. “Hospitals need to focus on reducing their cost structure as much as possible to approach breaking even with Medicare reimbursement rates, but that only goes so far.”
Mr. Kaufman recommends that hospitals only agree to contracts that reimburse at 130-140 percent of cost. “If a facility is not big enough or strong enough to get these rates, then they should look at merging with a larger facility,” says Mr. Kaufman.
Ms. Worsham suggests that hospitals perform a profitability analysis by payor and by procedure in order to determine where a facility is losing money and identify any trends. She also suggests that hospitals evaluate older contracts due to changes in severity-based DRGs and carve out the reimbursement of implants in order to ensure they are reimbursed appropriately for the costs associated with these.
Ms. Worsham also suggests that hospitals evaluate contracts on a quarterly basis, even if the contract is not near expiring. She suggests that hospital leaders examine the contracts with the following questions in mind:
• Is revenue where we thought it would be given reimbursement rates and volume of policy holders?
• Are we being paid as agreed upon in the contract?
• Are we being paid in a timely manner?
Contracts that are determined to be “high risk” should be renegotiated. Make sure your contracts contains a material harm clause, which will allow you to readdress terms of contracts that have become financially harmful to the facility, according to Ms. Worsham. Renegotiating contracts can be very valuable — one hospital Ms. Worsham advises will gain $500,000 this year due to renegotiations.
Hospitals that focus on enacting these best practices are likely to see improvements in their profitability; however, hospitals can also benefit by using today’s economic conditions as an opportunity to improve their overarching approach to business, creating a more sustainable organization in the future.
“When profits were high, hospitals had the luxury of being sloppy in some areas; now we must run a tighter ship,” says Ms. Floria. “This will benefit the industry in the long-run.”
Hospitals can also use this opportunity to find creative solutions to problems that plague their facilities.
Goshen Health System, for example, recently enacted a program in which the hospital pays the premium required to sustain Cobra benefits for recently laid-off patients seeking care. “We are willing to be creative with our patients,” says Ms. Floria. “We pay for benefits when certain patients cannot. The revenue we receive from caring for these patients recoups this cost and provides us with additional cash flows that likely would have been uncollected or written off to charity care or bad debt.”
This idea, which was enacted during lean times to improve profitability, will continue to benefit the hospital’s bottom line, even when profitable times return.
Contact Lindsey Dunn at lindsey@beckersasc.com.


