Oracle Health loses ground 3 years after Cerner acquisition: KLAS
Oracle Health has struggled to retain customer confidence in the three years since acquiring Cerner, according to an Aug. 21 report from KLAS Research.
The report is based on seven rounds of interviews conducted with 43 Oracle Health customer organizations between 2022 and 2025.
Here are five key findings from the report:
- Oracle Health has lost 57 acute care customers since 2022, including 12 health systems with more than 1,000 beds.
- While Oracle has made promises of modernization and new technologies, many customers reported that communication has been inconsistent and that overall satisfaction has not improved. About half of those interviewed told KLAS they would not buy the EHR again.
- Still, some progress has been noted. Customers cited improvements in code quality and were optimistic about Oracle Health’s Clinical AI Agent, which they say has reduced documentation time and allowed physicians to see more patients each day. Early adopters of the tool described it as a meaningful advance, though broader adoption is still in its early stages.
- KLAS found mixed reactions to other new and updated products, such as Oracle Health’s revamped EHR and its patient accounting system, RevElate. Some leaders described these efforts as promising, while others expressed skepticism about their ability to address long-standing challenges.
- “Oracle Health has made big promises but has not enhanced the customer experience,” the report said. “Customers still have lingering questions about Oracle Health’s road map.”
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