The C-suite’s AI learning curve: Why some CEOs are playing catch-up

While many CEOs are mandating artificial intelligence use across their organizations, some executives have yet to integrate the tools into their daily work, The New York Times reported Aug. 16.

Younger employees tend to have greater comfort with AI and new technologies. Those early in their career typically do more tasks that are well-suited for automation, while senior executives’ schedules are dominated by meetings and approvals, often making them slower to experiment, the Times reported.

Some CEOs are pushing peers to close the gap. For example, CEOs have encouraged senior executives to use Google’s Gemini before defaulting to a standard Google search, according to the Times.

Seventy-seven percent of CEOs view AI as transformative for business, but only 44% said their chief information officers are equipped to navigate the digital landscape, according to a survey of 456 CEOs released in May. An April survey of 400 healthcare executives found 95% expect generative AI to transform the industry.

At hospitals and health systems, CEOs are integrating AI into administrative workflows, including revenue cycle and supply chain, while creating standards to ensure it does not replace critical thinking in leadership. 

“Either be afraid and paralyzed by the pace of AI growth, or they can lean into it and be very disciplined about what they use and what they don’t use,” Bob Riney, president and CEO of Detroit-based Henry Ford Health, told Becker’s of the decision organizations must make regarding AI adoption. “But then make sure, once they’re using something and it’s working well, it becomes the standard — as opposed to a whole disparate approach.”

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