10 best quotes on AI from Becker’s CEO + CFO Roundtable

AI is already transforming the healthcare workforce and the care they deliver, from automated coding to scribing — with many more advances coming soon.

That was the message from Becker’s 13th Annual CEO + CFO Roundtable’s AI Summit, which took place Nov. 5 in Chicago.

Here are 10 of the most memorable quotes from the event:

Sham Firdausi. Deputy CFO of County of Santa Clara Health System (San Jose, Calif.): My revenue cycle team that I oversee is about 400 people, which is relatively large and different from the for-profit entity and private hospital I come from, and that’s kind of what I’m trying to bring there as well. Right now, we are meeting with vendors all across the revenue cycle. We’re even getting to a point where I’m interviewing some autonomous coding [vendors].

Michelle Hatfield. CEO of Kindbridge Behavioral Health (Denver): We’re restricting our AI assistant to providing education, self-help, tools, information, referrals. And then if there is any communication or interaction that might be considered harmful statements, we have human agents on the back end who are able to be alerted and a ticket is generated to have them step in and say, “Can I help with what you’re talking about?”

Rajiv Kolagani. Chief Data and AI Officer of Lurie Children’s Hospital of Chicago: This is probably going to be in the next three to five years, but I think reporting and dashboards and all of that are going to be dead. It’s just going to be AI powering the sites, and you’re going to have agents that will do the automation of the work that the information that’s being used for the reports and dashboards is driving.

Ngan MacDonald. Chief of Data Operations at the Institute for AI in Medicine at Northwestern University (Chicago): There are a lot of pilots that exist, but there’s not a lot of traction yet on production-level systems for a genetic AI [at health systems]. You actually do need to very clearly delineate what your individual functions are and what those workflows look like. There’s easy picking at the bottom, things like scheduling appointments.

Dave Newman, MD. Chief Medical Officer of Virtual Care at Sanford Health (Sioux Falls, S.D.): When is it irresponsible not to use AI, whether it’s in rev cycle, whether it’s in patient engagement or any clinical care? When do we force this upon our physicians? When I go to my accountant, it’s never pleasant, right? But if they were using an abacus to do my taxes, I would ask why they aren’t using a calculator or Excel spreadsheet or something like that? When is it irresponsible to use a stethoscope because an AI algorithm is better?

David Ohm. Chief Strategic Development Officer of MultiCare Health System (Tacoma, Wash.): [AI governance] should have definitely operational folks, somebody from the leadership side, from the administrative side, clinicians, cybersecurity experts for sure, IT for implementation, and then ethicists even, because you can’t underappreciate the amount of bias that’s built into a lot of these data sets. Garbage in, garbage out.

Anil Saldanha. Chief Innovation Officer of Rush University System for Health (Chicago): I will caution you, if somebody is saying everything’s fine and dandy in terms of data and AI, they’re lying to you. It’s not easy to get the right kind of data, even in a large system, to train the [AI]. It’s a work in progress.

Kendle Sims. Vice President of Data and Analytics at Shirley Ryan AbilityLab (Chicago): Nonregulated industries absolutely are investing significantly and doing amazing things [with AI]. That’s what all of our patients and other folks are being exposed to. So from that perspective, it really needs to shift our narrative to say, “How do we get to yes and how do we do these things safely?”

Laren Tan, MD. COO of Loma Linda (Calif.) University Faculty Medical Group: Any of you remember the title of the 1977 “Star Wars”? It’s “New Hope.” That is exactly the way clinicians are seeing the way AI is going. It has provided us a way to think that there is new hope to where we can get back to doing what we love to do: [getting rid of] the documentation, the coding, the compliance, all these added layers that make it harder and harder to be able to practice medicine.

Luis Taveras, PhD. Senior Vice President and CIO of Jefferson Health (Philadelphia): We are looking in the next three years to reclaim 10 million hours for our clinicians across the organization [with AI]. That sounds like a large number, but we’re a very large organization. We have approximately 25,000 clinicians. If we give back one hour to each clinician each day in their shift, that adds up to more than 10 million hours.

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