University Hospitals to deploy conversational AI agents

University Hospitals in Cleveland is teaming up with generative AI company Hippocratic AI to deploy conversational agents aimed at improving patient support and clinical workflows.

The partnership, announced in a Sept. 10 news release, will focus on using Hippocratic AI’s voice-based agents to expand patient engagement and close care gaps, beginning with pharmacy-related support.

University Hospitals said early efforts have shown promising results, paving the way for future uses such as preventive screening calls, appointment support and patient education.

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