Oracle embedding OpenAI’s tech into patient portal, debuts AI Center of Excellence
Oracle plans to roll out new artificial intelligence capabilities within its patient portal, allowing patients to ask questions and receive plain-language explanations of diagnoses, lab results and treatment options, the company announced during the Oracle Health and Life Sciences Summit Sept. 10.
Oracle built OpenAI’s technology into the Oracle Health Patient Portal for more conversational AI that will help patients create clear and relevant questions to send their clinicians through the portal’s secure messaging center and facilitate follow up care scheduling. The AI-powered patient portal is built on OpenAI’s frontier models, but no personal medical data is stored by OpenAI to protect patient privacy.
“Delivering ChatGPT-like conversational experiences in the Oracle Health Patient Portal – built on OpenAI frontier models and within Oracle’s secure safeguards – demonstrates how responsible AI can empower patients with more information about their health,” said Seema Verma, executive vice president and general manager, Oracle Health and Life Sciences. “With advanced conversational AI embedded across a patient’s comprehensive medical record, people can be more proactive in managing their care by asking questions and gaining a deeper understanding of their health. This level of engagement is crucial in helping to keep patients on track with their treatment plans, ultimately supporting better outcomes and a more personalized healthcare experience that builds greater patient satisfaction.”
The enhancements will enable patients to ask context-aware questions — such as “What does this abbreviation mean?” or “What was the result of my latest cholesterol test?” — and receive immediate responses. The AI will not provide diagnoses or treatment recommendations but will answer clarifying questions about individual medical records and help patients better prepare for follow-up conversations with clinicians.
The system is designed to explain complex values, such as explaining what “eGFR: 52” in lab test results mean and clarifying terms like “hypertensive heart disease.” Additional features will allow users to draft messages to clinicians and schedule follow-up appointments within the portal.
The AI-powered portal is planned for general availability in the calendar year 2026.
Oracle AI Center of Excellence
Oracle Health also launched Oracle AI Center of Excellence for Healthcare on Sept. 10 to support hospitals and health systems in deploying artificial intelligence.
The Oracle AI Center of Excellence for Healthcare was designed as a resource hub to guide organizations in implementing AI across clinical, operational and financial workflows. The center provides access to secure cloud environments for AI experimentation, frameworks and implementation guides, and expert-led sessions focused on compliance with HIPAA, privacy and other regulatory standards.
“AI is fundamentally changing every industry, and the opportunities for AI-fueled transformation in healthcare are innumerable,” said Ms. Verma. “By delivering a robust set of resources and expertise, the Oracle AI Center of Excellence for Healthcare helps healthcare organizations improve patient care, unlock deeper research, and streamline complex workflows.”
A dedicated Oracle team is available to help healthcare organizations test and scale AI projects, consult with industry partners and system integrators, and participate in working sessions to accelerate adoption. The experts align business challenges with AI implementation best practices focused on governance, and compliance. Organizations can test early-stage AI innovations across Oracle Cloud Infrastructure, Oracle Fusion Cloud Applications and Oracle health.
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