Emory Healthcare enlists AI agents for at-home cardiac care
Atlanta-based Emory Healthcare utilized agentic AI to improve its CMS star measuring rating for blood pressure control from 1-star to 4 stars, according to an abstract presented Sept. 7 at the American Heart Association’s 2025 Scientific Sessions.
The study enrolled 2,000 older adults with hypertension, who received calls from AI voice agents to provide recent blood pressure readings or to conduct a live blood pressure measurement during the call.
Here are five notes from the study:
- The voice-based AI agent was able to reach 85% of patients over a 10-week period.
Of those, 67% completed the call and 60% completed a compliant blood pressure reading during the call. Of all the blood pressure readings, 68% met the controlling blood pressure compliance threshold established by CMS.
- Overall, 1,939 controlling blood pressure gaps were closed, marking a 17% improvement.
- Elevated blood pressure readings and symptoms of dizziness, blurred vision or chest pain prompted the AI agent to escalate the call to a licensed nurse or medical assistant.
- Utilizing AI agents reduced the system’s average cost per reading by 88.7%.
- The average patient-reported satisfaction rate after interacting with the AI agent exceeded 9 out of 10, according to a Sept. 7 news release from the American Heart Association.
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