3 New York systems roll out new AI, EHR tools

Rochester (N.Y.) Regional Health is preparing to implement systemwide ambient digital scribing after piloting the technology with 300 providers across multiple disciplines, according to a Rochester Business Journal Sept. 3 report. 

The AI-powered tool captures visit conversations via smartphone, generating components of clinical notes to reduce documentation burden and enhance patient engagement. Providers reduced documentation time by 25% and were half as likely to report consistent symptoms of burnout. Patients also responded positively, citing more focused provider interactions during visits.

Brockport, N.Y.-based Oak Orchard Health is also expanding its use of ambient scribing after a successful pilot. Twenty-four of its 35 medical providers are currently using the technology, with testing underway in behavioral health. The health center has also consolidated multiple EMRs into a single platform and introduced self-check-in kiosks.

Rochester-based Trillium Health transitioned to Epic’s MyChart portal on May 1 to improve interoperability with other local systems. It has also implemented AI-driven interpretation tools from Boostlingo and updated its data security infrastructure.

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